Date of publication
12/04/2024
Date of order
12/04/2024
12/04/2024
Not able to speak to someone on the phone an still not got the right ones
2.00
Poor
Date of publication
06/04/2024
Date of order
06/04/2024
06/04/2024
2.00
Poor
Date of publication
09/01/2024
Date of order
09/01/2024
09/01/2024
I ordered boots for new year and paid extra to get them delivered on time. but they never arrived before new year. soletrader did refund the postage, but it was annoying not to have the boots delivered on time. When they were delivered i had ordered size 6 which normally is a 39 and they arrived and were 40. So too big and had to pay to return them. The european sizing equivalent was not evi
2.00
Poor
Date of publication
30/12/2023
Date of order
30/12/2023
30/12/2023
I entered the shop , asked the sales assistant for help, I was told to wait , another assistant was serving another customer , I took a seat and waited .. for approx 15 minutes , then the assistant that was serving the other customer finished and asked me if she could help , I asked her my question .. by this time the other assistant had stopped what she was doing and said , sorry I wasn’t ignorin
2.00
Poor
Date of publication
29/12/2023
Date of order
29/12/2023
29/12/2023
Bad customer service
2.00
Poor
Date of publication
29/12/2023
Date of order
28/12/2023
29/12/2023
Extremely over priced compared to everyone else. We had promised our daughter the uggs she has wanted for a long time and sadly soletrader were the only store to have them available in here size but at £45 more than anywhere else was ridiculous we won’t be going back
2.00
Poor
Date of publication
26/12/2023
Date of order
26/12/2023
26/12/2023
Ordered a 8.5 and received a 9
2.00
Poor
Date of publication
11/12/2023
Date of order
11/12/2023
11/12/2023
Item turned out faulty and I've had no further correspondence from you
2.00
Poor
Date of publication
23/11/2023
Date of order
23/11/2023
23/11/2023
I placed an order as a gift with plenty of time for it to arrive! Yesterday I chased up the order as tracking hadn’t been working to be told the order had been lost!! No next day delivery as a good will gesture have to wait another 5 days & by then it will be late for the birthday if it even arrives!
2.00
Poor
Date of publication
11/11/2023
Date of order
11/11/2023
11/11/2023
The shoes I bought were just not what they were to the online pictures which is not Soletraders fault, but I had to pay both delivery and return costs..but hey ho...the way it goes...
2.00
Poor
Date of publication
10/11/2023
Date of order
10/11/2023
10/11/2023
I was forced to ship through DHL. Customer should have the choice to select any shipping companies he desires.
2.00
Poor
Date of publication
28/09/2023
Date of order
20/09/2023
28/09/2023
The reason I have given 2 stars is because, I paid £6 for next day delivery. They came the day after next day . Only to open box & find they were gold & not silver.
Very disappointed ☹. Trainers were lovely though good quality. However not what I wanted for £149.99 . So had to pay further £ 3 to return . So cost me £9 in total and it was not my fault. So I’d suggest checking contents of boxes b4
2.00
Poor
Date of publication
25/09/2023
Date of order
25/09/2023
25/09/2023
Poor customer service. Very lazy staff unwilling to go and get me the size I need to try on. Then selling me one shoe off display which was discoloured and worn.
2.00
Poor
Date of publication
13/08/2023
Date of order
06/08/2023
13/08/2023
The shoes had obviously been back and forward to different clients and the box was unattractive and the package worn
2.00
Poor
Date of publication
12/08/2023
Date of order
12/08/2023
12/08/2023
These shoes at store top money same shoe same store cheaper on Amazon and delivered
2.00
Poor
Date of publication
09/08/2023
Date of order
09/08/2023
09/08/2023
Didn’t have shoe size in store so the store ordered them online for me fur delivery at home. 3 days later order hadn’t arrived and when I contacted was told they didn’t have stock available so were cancelling and refunding my order. No proactive contact if I hadn’t chased.
2.00
Poor
Date of publication
21/06/2023
Date of order
21/06/2023
21/06/2023
Was sent the wrong size item however staff were helpful in store to return item
2.00
Poor
Date of publication
11/05/2023
Date of order
11/05/2023
11/05/2023
Because his shoes is not enough strong shoes torn v quickly and they didn’t cover the warranty As well my experience is not good .
2.00
Poor
Date of publication
06/05/2023
Date of order
06/05/2023
06/05/2023
Abrupt disinterested store employee.
2.00
Poor
Date of publication
30/04/2023
Date of order
30/04/2023
30/04/2023
Took ages to come back and quite short responses
2.00
Poor