Date of publication
05/12/2019
Date of order
21/11/2019
05/12/2019
Once order placed no information regarding delivery of goods. Popped into shop by chance and order was in store. Trainers had been reduced but no refund given for price difference. Customer service poor. Do not feel like valued customer
1.67
Poor

Date of publication
28/11/2019
Date of order
27/11/2019
28/11/2019
Mix up with gift card and had to make 2 trips over 30 miles to store due to problem with your tills. Also trainers £10 more than same trainers in SCHUH store
1.67
Poor

Date of publication
12/11/2019
Date of order
25/10/2019
12/11/2019
This delivery was addressed to an incorrect address.
2.33
Poor

Date of publication
07/11/2019
Date of order
22/10/2019
07/11/2019
Was sent the shoes i wanted but in the wrong size. Had to go to a branch for a refund
2.00
Poor

Date of publication
21/10/2019
Date of order
20/10/2019
21/10/2019
There were 3 staff in the shop but they didn't appear to know that we were there although we were directly in front of them. They were having a laugh between themselves and when I had to ask for help I felt that I was in their way and spoiling their fun. They spoke to each other when serving me. Customer service was non existent and I won't be going back there.
2.00
Poor

Date of publication
15/10/2019
Date of order
01/10/2019
15/10/2019
Order delivered late - no update via email as to location of order and the stage of delivery - when did arrive staff were rude and disinterested in customer service. Goods were exactly same as could buy elsewhere. Will buy else where in future
2.33
Poor

Date of publication
28/09/2019
Date of order
27/09/2019
28/09/2019
Shoes were dirty and there was very limited stock.The first pair of shoes had stains on them so I returned them however that was the only pair they had left in the store. I then exchanged the shoes and struggled to find anything else that was in my girlfriends size (6) the staff in the store seemed more interested in talking to one another than actually helping us. The new shoes were also dirty
2.00
Poor

Date of publication
09/09/2019
Date of order
05/08/2019
09/09/2019
This site ships orders too late
2.00
Poor

Date of publication
06/09/2019
Date of order
20/08/2019
06/09/2019
just to point out ,order these shoes told me they would be in the shop next two days ended up waiting over a week ,pretty poor
2.00
Poor

Date of publication
06/09/2019
Date of order
23/08/2019
06/09/2019
Unfortunately my online order to collect at a branch was not submitted to the shop. They had not received the order and said that often happened. Fortunately that lady in the store was very helpful. She found the shoes I wanted to buy, and called the online site to obtain a refund as I had to them pay again in store. For future purchases I will just go to the store rather than risk paying on line.
2.00
Poor

Date of publication
03/09/2019
Date of order
02/09/2019
03/09/2019
Items not delivered on day that was arranged by the store, then told they would be in the next day . Got a call to say they would t be in for 2 more days . Was given 25 discount but not happy with the messing around
2.33
Poor

Date of publication
02/09/2019
Date of order
19/08/2019
02/09/2019
Very poor customer satisfaction, and they were delivered to me,when clearly stated to be delivered to my granddaughters address.

Shall not use again or recommend.
2.00
Poor

Date of publication
23/08/2019
Date of order
09/08/2019
23/08/2019
Website crashed when I placed my order so I reordered then two showed up. I asked customer service to refund the delivery out and back on the second item but they said I had to email in ... I did, twice and had been ignored both times
2.33
Poor

Date of publication
21/08/2019
Date of order
07/08/2019
21/08/2019
I bought a pair of white pride’ high top trainers for my brothers birthday - when they arrived, they had been crammed into the tiniest box. As soon as I took them out, I noticed a dirty smudge on one of the trainers - really noticeable against the bright white shoe. I went into store to complain and was told no swap/refund due to the smudge, DESPITE them arriving like that Appalling service.
2.33
Poor

Date of publication
03/08/2019
Date of order
18/07/2019
03/08/2019
The flip flops were not as shown in the picture and mk signs gone off after 1 day
2.00
Poor

Date of publication
31/07/2019
Date of order
14/07/2019
31/07/2019
I received sandals which I ordered online and collected from the store in Highcross Leicester. I was astounded to find they were used sandals, no labels and worn soles. The store assistant agreed they were worn, she was very apologetic and arranged a refund, took my name and number for the manager to call me the next day. This was 2 weeks ago and I have received no call back. Mrs Raju
1.67
Poor

Date of publication
29/07/2019
Date of order
15/07/2019
29/07/2019
Shocking delivery time
2.00
Poor

Date of publication
23/07/2019
Date of order
23/07/2019
23/07/2019
Always not having the shoe size that I want. I bought my shoes with the thought that maybe I need a bigger size. I hope not...
2.00
Poor

Date of publication
22/07/2019
Date of order
20/07/2019
22/07/2019
Bought bag and shoes got home bags got wrong shoulder strap and bag is online go 57 I payed 109 in shop
1.67
Poor

Date of publication
21/07/2019
Date of order
07/07/2019
21/07/2019
Delivery was late, even when I paid extra for it. And one of the sliders were wrong size, I ordered size 8 but received 7. I didn’t have time to return it because we were going away on holiday.
1.67
Poor

Date of publication
14/07/2019
Date of order
30/06/2019
14/07/2019
Arrived promptly but as soon as I tried to adjust the straps the buckle snapped off Poor
2.00
Poor

Date of publication
11/07/2019
Date of order
26/06/2019
11/07/2019
Was charged £5 for next day delivery took 72 hours to arrive when I emailed asking for my £5 to be refunded 2 weeks ago I’m still waiting for a reply to the e mail and my refund. Then had to pay £2 to return an item so cost me another £7 for something I didn’t have . Not happy and wouldn’t recommend this service to anyone
1.67
Poor

soletrader.co.uk replies: 11/07/2019
Hello, thank you for your review. For next day delivery, orders do need to be placed before 5 pm but unfortunately you placed your order in the evening. Your order was dispatched the following day on a next day delivery service and was delivered on time. Kind regards. SOLETRADER

Date of publication
05/07/2019
Date of order
21/06/2019
05/07/2019
Slow to respond and not very receptive to my issue
2.33
Poor

soletrader.co.uk replies: 08/07/2019
Hello, thank you for your review. Unfortunately you emailed our Customer Service team on a Friday evening when our office is closed for the weekend. You requested to upgrade your delivery but the order had already been dispatched by the time we saw your message. We are sorry for any disappointment caused. Kind regards. SOLETRADER

Date of publication
01/07/2019
Date of order
30/06/2019
01/07/2019
Poor customer service with a lot of misinformation, had to wait about two weeks for shoes I was told were in stock on the day of the delivery
2.00
Poor

Date of publication
29/06/2019
Date of order
29/06/2019
29/06/2019
One lady is good help me and kids looking for shoes
2.00
Poor

Date of publication
27/06/2019
Date of order
12/06/2019
27/06/2019
I was sent used trainers and contacted customer service who still havnt replied to me. I returned the trainers by travelling to nearest soletrader shop which was 40 miles away. As I paid for next day delivery, I didnt get my delivery money back of 5 pound still. One of the worst online experience I have had
1.67
Poor

Date of publication
24/06/2019
Date of order
04/06/2019
24/06/2019
I’ve wrote to you about my faulty trainers only had them 2 weeks and two of the lace straps have snapped and the size is far to big more like a 5 than a 4. I’m sending them back today I’ve had no reply so would like a full refund please thanks x
2.00
Poor

Date of publication
23/06/2019
Date of order
09/06/2019
23/06/2019
Excellent deal and good product. Love it
2.33
Poor

Date of publication
22/06/2019
Date of order
08/06/2019
22/06/2019
Ordered size 5 shoes, size 6 delivered.
When trying to return in store, the cashier argued with me and told me that I'd ordered the wrong size (I most definitely had not)
I have been a size 5 for my entire adult life, if a size 6 is delivered and they don't fit - I fail to see how that is my fault?
Finally got a full refund. Took my customer elsewhere based on your awful staff
2.00
Poor

Date of publication
19/06/2019
Date of order
05/06/2019
19/06/2019
My footwear was originally supposed to have been delivered the next day (Saturday). However, this apparently was not possible. I was given a Monday delivery instead. Guess what? They didn’t arrive on Monday after I stayed in all day The boots I ordered came late on Tuesday instead. 3 days after they were supposed to have been delivered.
Oh, and the strong Panama Jack box was totally crushed
2.00
Poor

Date of publication
18/06/2019
Date of order
04/06/2019
18/06/2019
Delivery far too expensive for this product. Goods very poor quality, not what expected from Barbour. Not worth the price. Customer Service fair, quick to refund but didnt include cost of postage.
1.67
Poor

Date of publication
04/06/2019
Date of order
04/06/2019
04/06/2019
Hi to whom it may concern,

Today i went into to your store and was disgusted from the level of customer service which i had received from your staff. The large Indian Man who was working there today he had a complete lack and disregard to the customers and only interested in the female staff at the tills, also the female staff where neglectful to new customers who was coming into the store
2.00
Poor

Date of publication
03/06/2019
Date of order
03/06/2019
03/06/2019
Very poor service, the shop assistant very rude and not professional at all. It was like I was disturbing him. Absolutely shame to be treated like this.
2.00
Poor

Date of publication
29/05/2019
Date of order
19/04/2019
29/05/2019
I had to return boots, as the heels wore off after 2 short walks. I emailed the customer services, they replied quickly, with the standard lines, copied & pasted into the email. Unsure if they actually ready my message. I asked for a 50 back to fix the shoes with quality heels, they didn't allow any option other than returning the boots & refunding me in full. Customer care needs modernisation.
2.00
Poor

soletrader.co.uk replies: 31/05/2019
Hello, thank you for your review. We can confirm that the price of the shoes was £29.00. If the shoes are faulty we would always advise making a return for an exchange or refund. We are sorry for any disappointment caused. Kind regards. SOLETRADER

Date of publication
19/05/2019
Date of order
05/05/2019
19/05/2019
They brought me the wrong colour of sneakers and now they are asking me to take care of the return expenses saying that they will refund me the money, which I hope they will...
2.33
Poor

Date of publication
05/05/2019
Date of order
21/04/2019
05/05/2019
Every item Soletrader send you is ex display in tattered boxes and has been worn and are marked. Soletrader own brand leather soled shoes are useless I returned three pairs for refund they do not wear out they split so I encourage everyone to return theirs I’ve had delivery with two different sizes in box no one checks no one cares. Avoid like the plague. The manager of the Leicester store is good
2.33
Poor

Date of publication
19/04/2019
Date of order
05/04/2019
19/04/2019
Ordered item was out of stock, Sole Trader have poor stock control.
1.67
Poor

Date of publication
10/04/2019
Date of order
26/03/2019
10/04/2019
3-5 days delivery came in 7
2.33
Poor

soletrader.co.uk replies: 11/04/2019
Hello, thank you for your review. We advise that our free delivery to store service can take 3 - 5 working days, so up to a week. Kind regards. SOLETRADER

Date of publication
08/04/2019
Date of order
08/04/2019
08/04/2019
Shoes were dirty when I was given them in the box, with the tags already ripped off. The bag was clearly very old and used, and the staff were quite intimidating, watching my every move and all stood around the till while I was trying to pay, doing nothing at all. Quite disappointed seemed like they wanted me out of the shop.
2.00
Poor

soletrader.co.uk replies: 09/04/2019
Hello, thank you for your review. We are sorry to hear that you did not experience good customer service from our store. This will be looked into and addressed. We do apologise for the disappointment caused. Kind regards. SOLETRADER

Date of publication
05/04/2019
Date of order
22/03/2019
05/04/2019
Shoes were used dirt on the back of them customer services didn’t care to even respond
2.33
Poor

soletrader.co.uk replies: 05/04/2019
Hello, thank you for your review. We are very sorry to hear that your shoes arrived in a poor condition. We have not been able to find any emails from you however. Please use our free returns service to make a return for a refund/exchange. We do apologise for the inconvenience caused. Kind regards. SOLETRADER