Date of publication
16/08/2019
Date of order
02/08/2019
16/08/2019
Not much motice for delivery, couldnt pick my own day for delivery.
3.33
Fair

Date of publication
16/08/2019
Date of order
02/08/2019
16/08/2019
Okay
3.00
Fair

Date of publication
15/08/2019
Date of order
15/08/2019
15/08/2019
The assistant could have smiled and been a bit more friendly
3.00
Fair

Date of publication
13/08/2019
Date of order
13/08/2019
13/08/2019
Not delivered no comment, found the customer service lapse both assistants I dealt with weren’t that helpful and didn’t seem too competent either, I wear specific insoles and the lack of selection for those with that problem at a good price is nothing short of appalling it was quite literally looking for a needle in a haystack and I had to take the ex display with no discount even after I asked.
3.33
Fair

Date of publication
05/08/2019
Date of order
03/08/2019
05/08/2019
Very helpful staff
3.00
Fair

Date of publication
31/07/2019
Date of order
31/07/2019
31/07/2019
In store staff excellent in bromley, couldn't have been more helpful.
3.00
Fair

Date of publication
27/07/2019
Date of order
26/07/2019
27/07/2019
It's a bit of a 'twist of the knife' to find out that the official Superdry store have the EXACT same product currently on sale at half the price??
I didn't find the shop assistant's particularly friendly whilst I was browsing...in fact one assistant decided to clear off the exact area of the display as I was looking at some shoes, without a 'hello, can i help...or even an excuse me'.
2.50
Fair

Date of publication
23/07/2019
Date of order
09/07/2019
23/07/2019
Poor customer service as I hav3 had an issue with refund and reordering new item.
2.67
Fair

Date of publication
22/07/2019
Date of order
22/07/2019
22/07/2019
The salesperson was bored barely there
3.00
Fair

Date of publication
18/07/2019
Date of order
04/07/2019
18/07/2019
Boots did not fit. Sent back
3.00
Fair

Date of publication
15/07/2019
Date of order
01/07/2019
15/07/2019
I ordered a pair of shoes on a monday and paid for next day delivery, the shoes didn’t arrive until thursday, i wasn’t in on delivery so they were then taken away and was delivered on the friday, so i paid next day delivery for shoes to be delivered 4 days later.
When i spoke to a member of soletrader on twitter for help i was only passed an email address to contact and no further help
2.67
Fair

Date of publication
15/07/2019
Date of order
01/07/2019
15/07/2019
Ordered dkny trainers, they come quickly, they were scratched at the back and the material were fraying, got in touch with customer service and they exchange them and a new pair arrived in perfect condition.
3.33
Fair

Date of publication
12/07/2019
Date of order
23/06/2019
12/07/2019
Person in shop was a bit rude when I was picking up my click and collect package, but apart from that service was fine.
3.33
Fair

Date of publication
11/07/2019
Date of order
26/06/2019
11/07/2019
Was delivered shoes one was a 5 one was a 4, customer service was really helpful but I had to take the odd pair back to Trafford centre for a new pair and was rewarded £3.90 for my troubles
3.33
Fair

Date of publication
03/07/2019
Date of order
03/07/2019
03/07/2019
terrible customer service
3.00
Fair

Date of publication
03/07/2019
Date of order
19/06/2019
03/07/2019
Even after paying for next day delivery my parcel was not delivered in the slot I needed
2.67
Fair

Date of publication
03/07/2019
Date of order
18/06/2019
03/07/2019
Had big problem having my e-mails totally ignored.
Had to use your online chat line instead to get some sense .
Being from Australia I found your refusal to answer emails was unprofessional and unacceptable.
Good products - terrible customer service. v
3.00
Fair

Date of publication
02/07/2019
Date of order
02/07/2019
02/07/2019
Not really friendly. Just wanted to put the transaction through
3.00
Fair

Date of publication
02/07/2019
Date of order
14/06/2019
02/07/2019
I got a dispatch confirmation email stating my boots would take 2-5 days to arrive, but a week later I had heard nothing. I called customer service who said they had arrived in store 4 days earlier and that I should have an email that may have gone to my junk folder. I received no email and had to collect them the day before my holiday, receiving no apology from soletrader for the inconvenience
2.67
Fair

Date of publication
30/06/2019
Date of order
29/06/2019
30/06/2019
The most painful shoes I have ever worn
£130 to bleed and not be able to walk
3.00
Fair

Date of publication
28/06/2019
Date of order
28/06/2019
28/06/2019
It's been ok. Mainly I choose what to buy without any help
3.00
Fair

Date of publication
28/06/2019
Date of order
13/06/2019
28/06/2019
Very impressed - great service and delivery with clear information about returns. All in all peace of mind when buying from the other side of the world
3.00
Fair

Date of publication
11/06/2019
Date of order
11/06/2019
11/06/2019
My experience was disappointing as one of the show workers was incredibly rude and began an argument with me about her already being busy with another customer. This was totally fine but handle awfully and the manager has to apologise and serve me. He was fantastic and very attentive.
3.33
Fair

Date of publication
11/06/2019
Date of order
11/06/2019
11/06/2019
Three relatively uninterested assistants in an empty shop.
3.00
Fair

Date of publication
06/06/2019
Date of order
18/05/2019
06/06/2019
I ordered some trainers, the didn’t send me anything to say they had arrived but when I rang they were helpful and found out for me that they had. When I got to the shop it was all a bit chaotic but eventually they found my order.
3.00
Fair

Date of publication
01/06/2019
Date of order
01/06/2019
01/06/2019
Great assistant help
3.33
Fair

Date of publication
28/05/2019
Date of order
28/05/2019
28/05/2019
Good rating 5
3.00
Fair

Date of publication
13/05/2019
Date of order
29/04/2019
13/05/2019
I have recieved my flip flops but after wearing for 1 hour my toes are but to bits At £39.99 I would expect a lot better Not very happy at all :(
3.33
Fair

Date of publication
04/05/2019
Date of order
03/05/2019
04/05/2019
The member of staff stood behind the till and only spoke when spoken too.
2.67
Fair

Date of publication
27/04/2019
Date of order
27/04/2019
27/04/2019
Returned kickers which had fallen apart. Shop exchanged no problem or fuss.
3.33
Fair

Date of publication
23/04/2019
Date of order
22/04/2019
23/04/2019
Floor staff not very happy.
3.00
Fair

Date of publication
15/04/2019
Date of order
15/04/2019
15/04/2019
Very helpful staff and got reduced price for slightly damaged shoes.
Worth a visit.
3.33
Fair

Date of publication
30/03/2019
Date of order
16/03/2019
30/03/2019
Didn't reimburse me shipping for inbound and outbound for faulty returned shoes. No email response after complaining. Useless, give up...
3.00
Fair

soletrader.co.uk replies: 01/04/2019
Hello, thank you for your review. We can confirm that you emailed our Customer Service team on Friday afternoon and they responded to you Monday morning (the office is closed at the weekend). The delivery charges have been fully refunded. Kind regards. SOLETRADER

Date of publication
20/03/2019
Date of order
20/03/2019
20/03/2019
The ladies that served me were very friendly and helpful. But when I got the shoes home they were worn and scuffed so I returned them .
2.67
Fair

Date of publication
14/03/2019
Date of order
28/02/2019
14/03/2019
Shoes are hard to walk in better if u send a paire of matching shoe pads
3.00
Fair

Date of publication
13/03/2019
Date of order
12/03/2019
13/03/2019
Stuff was unfortunately unfriendly and not very helpfull. And not only one person it was throughout. We asked for a size which was brought to us. This was too small and we weren’t offered a bigger size. We needed to ask twice for a bigger size. Then when we decide to purchase the pair they tried to sell us the one from the exposition. We needed to ask for a new pair, where the reaction was poor.
2.50
Fair

Date of publication
05/03/2019
Date of order
12/02/2019
05/03/2019
I love sole shoes and have purchased from Sole for many many years.

This may now change now have to order shoes online as all of our local branches are closed. This isn’t a massive issue apart from having to pay £15 to return ones I don’t want.

Having just spent a lot of money on 2 pairs of shoes I find it hard to accept I have to pay for the returns when I am unable to try on locally.
3.33
Fair

soletrader.co.uk replies: 06/03/2019
Hello, thank you for your review. We do provide a free returns service so there is no need to pay to return. Information regarding making a free return is provided on our website and on the delivery note that came with the order. Kind regards. SOLETRADER

Date of publication
03/03/2019
Date of order
17/02/2019
03/03/2019
Fast delivery, cheap price
3.33
Fair

Date of publication
19/02/2019
Date of order
04/02/2019
19/02/2019
Shoes were too tight so returned same day , Soletrader received them a couple of days later but I had to contact them for a refund a week later
Used their contact service, got email saying they would get back to me in 24 hours which didn’t happen so had to contact them again and finally got refund later than they promise on website
3.00
Fair

Date of publication
14/02/2019
Date of order
30/01/2019
14/02/2019
The delivery was poor as i was not given an email that my goods have arrived at the store. I had to keep calling the store to check because I was given no information about my goods
2.67
Fair