Date of publication
04/12/2019
Date of order
01/12/2019
04/12/2019
sasdas
3.00
Fair

Date of publication
02/12/2019
Date of order
01/12/2019
02/12/2019
Customer service good Leicester shop tidy immaculate, staff helpful
3.00
Fair

Date of publication
28/11/2019
Date of order
28/11/2019
28/11/2019
Good service
3.00
Fair

Date of publication
17/11/2019
Date of order
25/10/2019
17/11/2019
Disappointed with quality of item after one day wear
3.00
Fair

Date of publication
15/11/2019
Date of order
01/11/2019
15/11/2019
My goods arrived at shop and I had to chase it up as I got no call from the store any form of communication to say my order was here .
After I picked it up a week later I get an email to say my item is here . Poor communication and customer service
3.00
Fair

Date of publication
15/11/2019
Date of order
01/11/2019
15/11/2019
Ssd
3.00
Fair

Date of publication
24/10/2019
Date of order
23/10/2019
24/10/2019
Staff in Canterbury store extremely helpful and friendly
3.00
Fair

Date of publication
11/10/2019
Date of order
11/10/2019
11/10/2019
Friendly and good service
2.67
Fair

Date of publication
09/10/2019
Date of order
25/09/2019
09/10/2019
Great
3.00
Fair

Date of publication
01/10/2019
Date of order
01/10/2019
01/10/2019
I was given inaccurate information about colour options for Panama Jack boots and told the ones I purchased (Bark) were the lightest available although the website shows Tan ones. Indeed when I asked during the fitting if the pair I was trying were Tan, I was told they were. It was only checking on the box when I got home I found I had been misled
3.00
Fair

Date of publication
20/09/2019
Date of order
20/09/2019
20/09/2019
I always go in the shop the staff is brilliant
3.00
Fair

Date of publication
20/09/2019
Date of order
20/09/2019
20/09/2019
I got shoes which got defected in just 5 day, i will never recommend anyone to shop low quality product like these.
2.50
Fair

Date of publication
19/09/2019
Date of order
17/09/2019
19/09/2019
I was treated very well
3.00
Fair

Date of publication
18/09/2019
Date of order
03/09/2019
18/09/2019
Bought as a present for my wife, the shoes arrived in a very very tatty box with several holes. I had to do some repairs to the box to try and not make it look the shoes were second hand or I had found them on the bargain self. Good product very disappointed with the presentation.
3.00
Fair

Date of publication
16/09/2019
Date of order
02/09/2019
16/09/2019
Shop staff were rude and uninterested. She was chatting to another member of staff and seemed annoyed that we interrupted, then huffed and sighed through the transaction. I won't be back in a hurry.
2.67
Fair

Date of publication
16/09/2019
Date of order
13/09/2019
16/09/2019
The staff(black woman) was very unhelpful, unfriendly and somewhat rude.
3.00
Fair

Date of publication
14/09/2019
Date of order
31/08/2019
14/09/2019
So not only was I charged twice for my goods the staff in the shop were rude trying to say my shoes were not there but I had received an email. I was in the shop nearly 30 mins waiting and was looked and spoken to like I was stupid
3.00
Fair

Date of publication
07/09/2019
Date of order
24/08/2019
07/09/2019
Charged me VAT despite me being outside the UK and EU. I notified them I wanted to be refunded the VAT. They then altered the invoice so the VAT was included in base price for shoes and it said £0.00 VAT charged. I informed them that this was fraud and I’d report it. They then refunded me. Very bad faith behaviour.
3.00
Fair

Date of publication
07/09/2019
Date of order
07/09/2019
07/09/2019
It was nice.
3.33
Fair

Date of publication
02/09/2019
Date of order
02/09/2019
02/09/2019
Didn’t have my size in over 4 pairs of shoes. I managed get a pair in the end. Customer service was good, sound lads.
3.00
Fair

Date of publication
02/09/2019
Date of order
02/09/2019
02/09/2019
Nothing special
3.00
Fair

Date of publication
29/08/2019
Date of order
29/08/2019
29/08/2019
It's average
3.00
Fair

Date of publication
23/08/2019
Date of order
23/08/2019
23/08/2019
Good reasonable service
3.00
Fair

Date of publication
22/08/2019
Date of order
22/08/2019
22/08/2019
Nice staff friendly and efficient customer service. Would definitely come back
3.33
Fair

Date of publication
16/08/2019
Date of order
02/08/2019
16/08/2019
Not much motice for delivery, couldnt pick my own day for delivery.
3.33
Fair

Date of publication
16/08/2019
Date of order
02/08/2019
16/08/2019
Okay
3.00
Fair

Date of publication
15/08/2019
Date of order
15/08/2019
15/08/2019
The assistant could have smiled and been a bit more friendly
3.00
Fair

Date of publication
13/08/2019
Date of order
13/08/2019
13/08/2019
Not delivered no comment, found the customer service lapse both assistants I dealt with weren’t that helpful and didn’t seem too competent either, I wear specific insoles and the lack of selection for those with that problem at a good price is nothing short of appalling it was quite literally looking for a needle in a haystack and I had to take the ex display with no discount even after I asked.
3.33
Fair

Date of publication
05/08/2019
Date of order
03/08/2019
05/08/2019
Very helpful staff
3.00
Fair

Date of publication
31/07/2019
Date of order
31/07/2019
31/07/2019
In store staff excellent in bromley, couldn't have been more helpful.
3.00
Fair

Date of publication
27/07/2019
Date of order
26/07/2019
27/07/2019
It's a bit of a 'twist of the knife' to find out that the official Superdry store have the EXACT same product currently on sale at half the price??
I didn't find the shop assistant's particularly friendly whilst I was browsing...in fact one assistant decided to clear off the exact area of the display as I was looking at some shoes, without a 'hello, can i help...or even an excuse me'.
2.50
Fair

Date of publication
23/07/2019
Date of order
09/07/2019
23/07/2019
Poor customer service as I hav3 had an issue with refund and reordering new item.
2.67
Fair

Date of publication
22/07/2019
Date of order
22/07/2019
22/07/2019
The salesperson was bored barely there
3.00
Fair

Date of publication
18/07/2019
Date of order
04/07/2019
18/07/2019
Boots did not fit. Sent back
3.00
Fair

Date of publication
15/07/2019
Date of order
01/07/2019
15/07/2019
I ordered a pair of shoes on a monday and paid for next day delivery, the shoes didn’t arrive until thursday, i wasn’t in on delivery so they were then taken away and was delivered on the friday, so i paid next day delivery for shoes to be delivered 4 days later.
When i spoke to a member of soletrader on twitter for help i was only passed an email address to contact and no further help
2.67
Fair

Date of publication
15/07/2019
Date of order
01/07/2019
15/07/2019
Ordered dkny trainers, they come quickly, they were scratched at the back and the material were fraying, got in touch with customer service and they exchange them and a new pair arrived in perfect condition.
3.33
Fair

Date of publication
12/07/2019
Date of order
23/06/2019
12/07/2019
Person in shop was a bit rude when I was picking up my click and collect package, but apart from that service was fine.
3.33
Fair

Date of publication
11/07/2019
Date of order
26/06/2019
11/07/2019
Was delivered shoes one was a 5 one was a 4, customer service was really helpful but I had to take the odd pair back to Trafford centre for a new pair and was rewarded £3.90 for my troubles
3.33
Fair

Date of publication
03/07/2019
Date of order
03/07/2019
03/07/2019
terrible customer service
3.00
Fair

Date of publication
03/07/2019
Date of order
19/06/2019
03/07/2019
Even after paying for next day delivery my parcel was not delivered in the slot I needed
2.67
Fair