Date of publication
16/10/2019
Date of order
16/10/2019
16/10/2019
My first time of using them, I ordered 10,000 leaflets and the delivery and quality was great. However, their accounts department made an error and have tried to take payment twice. They have admitted making the error, but it may take up to 2 weeks to remove the request from my bank account, and I will not be able to withdraw that money meanwhile. They do not compensate for this either. V. poor.
3.67
Good

onlineprinters.co.uk replies: 17/10/2019
Thank you for your feedback. Please do not hesitate to contact our customer service should you have any questions about our payment options. Warm regards, Your Onlineprinters Team

Date of publication
05/04/2019
Date of order
05/04/2019
05/04/2019
Everything was good, except the stickers were supposed to be glossy, but they were matt. I asked for a reprint with the correct finish, when they arrived they were also matt. Oh dear. I didn't want to keep getting more and more boxes of matt stickers so I left it there, but they really need to make sure they're doing their jobs right
3.67
Good

onlineprinters.co.uk replies: 08/04/2019
Thank you for your feedback regarding your complaint. We are very sorry for the current situation. We received your message and will contact you as soon as possible. Kind regards, Your Onlineprinters Team

Date of publication
27/03/2019
Date of order
27/03/2019
27/03/2019
My last 3 orders have been significantly short of the amounts ordered. I understand that the amount can vary due to print runs but 3 orders of 20000 all nearly 10 short is not good, especially when I paid for 20 and only got just over 18k.
4.00
Good

Date of publication
20/03/2019
Date of order
20/03/2019
20/03/2019
Good
4.33
Good

Date of publication
25/02/2019
Date of order
25/02/2019
25/02/2019
Service and quality of print job excellent but order arrived in two packages, both of which had split along one edge, resulting in damaged corners of the contents, hence 1 star rating. Customer services dealt with my complaint efficiently and I received a prompt partial refund with which I was quite satisfied.
3.67
Good

onlineprinters.co.uk replies: 26/02/2019
Thank you for your positive review. We are glad that we could help you and look forward to your next order. Warm regards, Your Onlineprinters Team

Date of publication
29/01/2019
Date of order
29/01/2019
29/01/2019
Additional stages at delivery made it feel paying the extra wasn't quite worth it. But great product and easy website
4.33
Good

Date of publication
11/12/2018
Date of order
11/12/2018
11/12/2018
all good apart from one little let down.. carbon copy notebooks don't come with a cardboard backing to prevent copying through tens of pages...
3.67
Good

Date of publication
07/12/2018
Date of order
07/12/2018
07/12/2018
Good service
4.33
Good