Date of publication
28/03/2023
Date of order
28/03/2023
28/03/2023
by not lying about lead times and also calling or emailing when the delivery is coming, not just dumping on the drive without even notifying the house !
3.00
Fair

Date of publication
22/10/2022
Date of order
22/10/2022
22/10/2022
Very helpful, knowledgeable and friendly staff but I had a delay to my order delivery. Parts shown as available online but not in stock after ordering. Quality of the welds on the tension bands that join sections of 6 inch twin wall are very flimsy and 2 broke despite careful tensioning
3.00
Fair

Date of publication
15/06/2022
Date of order
15/06/2022
15/06/2022
My fire was dropped at my neighbour garden as I was not in and now cannot get it moved not impressed at all
3.00
Fair

glowing-embers.co.uk replies: 16/06/2022
I'm so sorry to hear that you have had this experience with your delivery. The courier certainly should not have left this with your neighbour without authorisation and please rest assured that we will be investigate this further.

Date of publication
13/03/2022
Date of order
06/03/2022
13/03/2022
I knew the size glass required but not the make/model and it was near impossible to find it on the website. I had to do some serious digging elsewhere to find a make with the size glass I needed and then come back to the site to order it. Searching for the dimension and shape wasn’t easy. The glass quality and delivery were both great, just very hard to order based on size
3.00
Fair

glowing-embers.co.uk replies: 22/03/2022
Thank you for your review, I am so sorry you found it difficult to locate the glass you required on our website. In the future if you are ever having issuing finding a product please call our sales team on 01376 555 182 they will always be more than happy to assist you in finding products and offering any advice.

Date of publication
11/03/2022
Date of order
04/03/2022
11/03/2022
Timescale for delivery wasn't met
3.00
Fair

glowing-embers.co.uk replies: 22/03/2022
Thank you for your review, I can confirm your order was delivered within the correct timeframe. You placed the order on the 4th after our dispatch cut off time, your order was dispatched on the Monday and delivered on the Thursday. You purchased the up to 5 working days delivery service, your order was delivered to you under 5 working days.

Date of publication
10/03/2022
Date of order
10/03/2022
10/03/2022
Would be good to have an explanation of sizing ie 2 inches bigger than shown
3.00
Fair

Date of publication
02/01/2022
Date of order
23/12/2021
02/01/2022
Goods ordered before Christmas and not yet received. Hadn't expected goods until the new year in any event. Impressed with web site and competitive prices. Happy to comment on quality of goods and delivery service when delivered..
3.00
Fair

glowing-embers.co.uk replies: 04/01/2022
Thank you for your review, your order was placed while we were closed for Christmas this is why you have not yet received the products. I can confirm your order will be dispatched this afternoon via Royal Mail.

Date of publication
06/12/2021
Date of order
06/12/2021
06/12/2021
Rope is absolutely useless. Not what I expected it is almost like elastic and just unravels. Can't use it so will have to buy elsewhere.
2.67
Fair

glowing-embers.co.uk replies: 07/12/2021
Thank you for your review, I am so sorry to hear you are unhappy with the rope received. I have checked through our emails and I haven’t received anything from you, please know if you had of contacted customer service we would have been more than happy to of resolve this for you. I have emailed you now to see if we can help you.

Date of publication
07/11/2021
Date of order
07/11/2021
07/11/2021
Product and service was good. Delivery poor, as box was thrown over the wall rather than ring the bell. Box damaged, but product okay.
3.33
Fair