Date of publication
01/12/2019
Date of order
01/12/2019
01/12/2019
Tried to increase order by email (office closed) after a couple of hours and was told order already despatched. Incurred second delivery charge which was unwelcome.
3.67
Good

glowing-embers.co.uk replies: 03/12/2019
We are very sorry you feel this way. As your order was placed on the weekend when we are closed, we placed the order with the manufacturer first thing on the Monday as scheduled, to ensure you received your order as soon as possible and when promised, Please rest assured your first order was free shipping, so you did not pay two delivery charges. We are sorry for any disappointment caused to you.

Date of publication
20/11/2019
Date of order
18/11/2019
20/11/2019
They came today
3.67
Good

glowing-embers.co.uk replies: 21/11/2019
Thank you for your review left. We are so sorry for the slight delay in your order arriving, this is far from the usual delivery service provided by Royal Mail. We are glad you received this safely now. If there is anything we can do for you in the future, please do not hesitate to ask.

Date of publication
05/11/2019
Date of order
04/11/2019
05/11/2019
The stainless steel flue elbow you sld me is of good quality
4.33
Good

glowing-embers.co.uk replies: 11/11/2019
Thank you for your lovely comment, we are so pleased you are happy with the quality of the product!

Date of publication
05/11/2019
Date of order
05/11/2019
05/11/2019
Easy to use website , delivery very prompt
4.33
Good

glowing-embers.co.uk replies: 11/11/2019
Hello. Thank you for your comments, we are so pleased you are happy with everything. We hope to welcome you back to us again soon.

Date of publication
25/09/2019
Date of order
25/09/2019
25/09/2019
I was glad to get this product in the size required. It was, I thought, a bit pricey but if it does a good job when fitted I will be very happy. Thank you.
4.33
Good

glowing-embers.co.uk replies: 01/10/2019
Thank you so much for your kind feedback. We are so pleased you were happy with your order. We hope to welcome you back again in the future!

Date of publication
04/08/2019
Date of order
04/08/2019
04/08/2019
Excellent product, although not tested under heat conditions yet, prides a lovely finish to joints and looks good
4.00
Good

glowing-embers.co.uk replies: 05/08/2019
Thank you for your kind feedback, we are so pleased you are happy with the product. We hope to welcome you back to us soon!

Date of publication
07/06/2019
Date of order
07/06/2019
07/06/2019
Everything was first class apart from delivery,a stove weighing approximately 160 kilograms arrived in a Mercedes sprinter van that had been loaded with a fork truck with just the driver.
There was no way him and me could unload this quite bulky and very heavy load without help which I sent for.
This is not good practice or very safe to manhandle such a heavy load from a vehicle.
4.33
Good

glowing-embers.co.uk replies: 10/06/2019
Thank you for your feedback. We are so sorry our courier delivered this on an unsuitable vehicle. This should have been delivered on a lorry with a tail lift. Thank you for letting us know, we will address this with them immediately. We hope you love your new Stove

Date of publication
01/05/2019
Date of order
01/05/2019
01/05/2019
When ordering everything was quick and easy
4.00
Good

glowing-embers.co.uk replies: 02/05/2019
Thank you for your comments, we are so glad you are pleased with the service. We look forward to seeing you again soon!

Date of publication
03/04/2019
Date of order
03/04/2019
03/04/2019
The goods were spot on.
Customer service was excellent at sorting out a delivery problem which was caused by Parcel Force. Professional, courteous and prompt service from glowingembers, thank you.
4.33
Good

glowing-embers.co.uk replies: 04/04/2019
Thank you so much for your kind comments. Whilst we are so glad we were able to resolve the delivery issue quickly, we are so sorry for any inconvenience caused by the courier. Rest assured we are still addressing this as a matter of importance, since your contact. We hope to welcome you back to us soon

Date of publication
01/04/2019
Date of order
01/04/2019
01/04/2019
First delivery included fireclay which was wrong colour and at the end of its shelf life, but Glowing Embers responded to my email within an hour and the replacement arrived a day later. Hence the excellent Customer Service score.
4.33
Good

glowing-embers.co.uk replies: 02/04/2019
Thank you for your kind feedback. We are so sorry for our oversight but thank you greatly for allowing us to put this right swiftly, it was our absolute pleasure to do so. We hope to welcome you back to us soon!

Date of publication
22/02/2019
Date of order
20/02/2019
22/02/2019
Great customer service, although I received no email telling me when the stove would be delivered and I came home from work to find the stove and liner kit on my drive way which could have been rained on or stolen. Fire looks and works perfect.
4.33
Good

glowing-embers.co.uk replies: 25/02/2019
Thank you Stephen for your kind feedback, we are thrilled that you love the Rosa in your home! We are very sorry this was left without permission in this location, we will address this with our courier now. We would have been delighted to arrange a date of delivery with you, however I can see you ordered this on a Standard shipping, not Named Day, this is will be the reason. Enjoy your Stove!

Date of publication
13/02/2019
Date of order
13/02/2019
13/02/2019
excellent value for money - fits snugly on to La Hacienda fire pit
4.00
Good

glowing-embers.co.uk replies: 25/02/2019
Thank you for your feedback, Teresa. We are so pleased you are pleased with the product and our service. Enjoy your Fire Pit in the upcoming warmer evenings. We hope to deal with you again in the near future!

Date of publication
03/02/2019
Date of order
03/02/2019
03/02/2019
gloves very good but rather large could do with being a little smaller
3.67
Good

glowing-embers.co.uk replies: 04/02/2019
Hello. Thank you for leaving your feedback regarding your order with us. I have checked our records, this was for a Rope Adhesive? These do not come with gloves so we trust this is not for this purchase! Thanks anyway!

Date of publication
03/02/2019
Date of order
03/02/2019
03/02/2019
Good company.product purchases excellent. Royal Mail very slow on delivery
4.00
Good

glowing-embers.co.uk replies: 04/02/2019
Hello! Thank you for your kind feedback, we are so sorry for the delay with Royal Mail, they are ordinarily absolutely brilliant. Thank you for your comments though, we will investigate this with our courier swiftly. Thanks for using Glowing Embers!

Date of publication
19/01/2019
Date of order
19/01/2019
19/01/2019
Reasonably priced with quick deliver and no hassle. Well done for good service.
4.00
Good

glowing-embers.co.uk replies: 23/01/2019
Thank you for your great feedback, we are so pleased you were happy with your order and our service. We look forward to welcoming you back in the future!

Date of publication
13/01/2019
Date of order
13/01/2019
13/01/2019
Everything was fine until it came to fitting the glass in the stove. The shape of it was not cut to fit properly like the original did, managed to get it in and as I tried to close the door it cracked resulting with having a hole in it.
3.67
Good

glowing-embers.co.uk replies: 15/01/2019
Thank you for your feedback and I am ever so sorry to hear your replacement stove glass was not a perfect match for the original. Our Customer Service team will be more than happy to assist in investigating this matter with you and providing precisely what was ordered.

Date of publication
05/01/2019
Date of order
05/01/2019
05/01/2019
no problems - generally pleased
4.00
Good

glowing-embers.co.uk replies: 23/01/2019
Thank you for your kind feedback, we are so pleased you were happy with the products and service from Glowing Embers. We hope to assist you again in the future.

Date of publication
02/01/2019
Date of order
02/01/2019
02/01/2019
Brilliant, quick service. Packaging was superb. Customer service was helpful.
Unfortunately they use DPD, who can't be bothered to make any effort to find my house. But if DPD works for you (or you're not in a hurry) then Glowing Embers are brilliant.
4.33
Good

Date of publication
24/12/2018
Date of order
20/12/2018
24/12/2018
Thank you for processing my order so promptly, I received the goods five days later and was surprised to find the parts were made in England they are now fitted and the Rayburn is up and running . The reason for for the five day delivery was that the delivery van driver did not appreciate that someone was here on the farm but not in view of the gate .

Best Regards
4.33
Good

Date of publication
14/12/2018
Date of order
14/12/2018
14/12/2018
The hearth arrived within the timeframe and was lovely.
Customer service was extremely helpful. My experience of this company is that they are very reliable.
4.33
Good