Date of publication
05/12/2019
Date of order
05/12/2019
05/12/2019
faultless
5.00
Excellent

Date of publication
05/12/2019
Date of order
05/12/2019
05/12/2019
Very happy with my purchase
5.00
Excellent

Date of publication
05/12/2019
Date of order
05/12/2019
05/12/2019
Excellent.
5.00
Excellent

Date of publication
03/12/2019
Date of order
03/12/2019
03/12/2019
Excellent quick service
Great product
Easy to fit
Highly recommend
5.00
Excellent

Date of publication
02/12/2019
Date of order
30/11/2019
02/12/2019
Item arriver safely
5.00
Excellent

Date of publication
30/11/2019
Date of order
30/11/2019
30/11/2019
Excellent product & service
5.00
Excellent

Date of publication
29/11/2019
Date of order
29/11/2019
29/11/2019
Excellent service, with prompt delivery.
5.00
Excellent

Date of publication
27/11/2019
Date of order
24/11/2019
27/11/2019
i have not yet fixed this flue pipe, but it looks very good.
5.00
Excellent

Date of publication
27/11/2019
Date of order
27/11/2019
27/11/2019
Excellent communications and super fast service and delivery. And best of all they don't use the dreaded Hermes for delivery
5.00
Excellent

Date of publication
27/11/2019
Date of order
27/11/2019
27/11/2019
Fantastic service with a very prompt delivery.. thank you.
5.00
Excellent

Date of publication
26/11/2019
Date of order
26/11/2019
26/11/2019
Replacement glass for our Woolly Mammoth5 Widescreen logburner arrived earlier than expected, was just what was ordered. I found your website easy to navigate, and ordering was easy.
5.00
Excellent

Date of publication
25/11/2019
Date of order
25/11/2019
25/11/2019
Exceptional service, that others would do well to emulate
5.00
Excellent

Date of publication
24/11/2019
Date of order
24/11/2019
24/11/2019
As ordered
5.00
Excellent

Date of publication
23/11/2019
Date of order
23/11/2019
23/11/2019
Have not lit the cleaning log as yet BUT going by all the other criteria I expect excellence. Many Thanks
4.67
Excellent

glowing-embers.co.uk replies: 25/11/2019
Thank you for your honesty. We trust you will be thrilled with the results! We hope to welcome you back to us again soon!

Date of publication
22/11/2019
Date of order
22/11/2019
22/11/2019
I had no problem with the chimney order. Prior to this I had ordered an incorrect size and returning this was made easy.
5.00
Excellent

Date of publication
22/11/2019
Date of order
22/11/2019
22/11/2019
Very speedy, precise professional service.
Highly recommended
5.00
Excellent

Date of publication
21/11/2019
Date of order
21/11/2019
21/11/2019
Great service highly recommend.
5.00
Excellent

Date of publication
20/11/2019
Date of order
20/11/2019
20/11/2019
Great service from start to finish, very professional and so helpful
5.00
Excellent

Date of publication
20/11/2019
Date of order
20/11/2019
20/11/2019
Superb service
5.00
Excellent

Date of publication
19/11/2019
Date of order
19/11/2019
19/11/2019
I was out when the parcel arrived. but it was left at our local post office, only 5 minutes away......everything was fine......
5.00
Excellent

Date of publication
19/11/2019
Date of order
19/11/2019
19/11/2019
Excellent service highly recommended
5.00
Excellent

Date of publication
18/11/2019
Date of order
18/11/2019
18/11/2019
My order was for fire bricks cut to size. Absolutely first class service. Quality goods, fast delivery, great price etc. What more could I ask. Thanks a lot.
5.00
Excellent

Date of publication
18/11/2019
Date of order
18/11/2019
18/11/2019
Issue with delivery date, all sorted thank you.
4.67
Excellent

glowing-embers.co.uk replies: 19/11/2019
Thank you for your kind feedback. We are very pleased to welcome you back to us so soon!

Date of publication
18/11/2019
Date of order
18/11/2019
18/11/2019
Well packaged to avoid damge
5.00
Excellent

Date of publication
17/11/2019
Date of order
17/11/2019
17/11/2019
Ordered new stove and accessories on Sunday afternoon and it was all delivered first thing on Tuesday morning
5.00
Excellent

Date of publication
17/11/2019
Date of order
14/11/2019
17/11/2019
Good product, good value, good service. Thank you
5.00
Excellent

Date of publication
13/11/2019
Date of order
13/11/2019
13/11/2019
Excellent customer service and good quality goods thank you
5.00
Excellent

Date of publication
13/11/2019
Date of order
13/11/2019
13/11/2019
Easy to navigate website with all the help I needed, prompt delivery and good quality products, which are working well
5.00
Excellent

Date of publication
11/11/2019
Date of order
11/11/2019
11/11/2019
Very easy company to deal with. We had to alter the delivery date but this was managed with no fuss. Great stove - Dovre 760 WD - absolutely delighted.
4.67
Excellent

glowing-embers.co.uk replies: 12/11/2019
Thank you so much for your lovely comments, we are so pleased to be of service. All the best with your installation!

Date of publication
09/11/2019
Date of order
09/11/2019
09/11/2019
Ordered new glass on Saturday arrived on the Tuesday. Fits like glove.
5.00
Excellent

Date of publication
09/11/2019
Date of order
09/11/2019
09/11/2019
Arrived quickly and is what I wanted. Very convenient to be able to order small quantities.
5.00
Excellent

Date of publication
07/11/2019
Date of order
06/11/2019
07/11/2019
Unfortunately the dimensions for the firebrick were incorrect .
This was unfortunate however what really impressed me was the handling of my problem.Enya speedily arranged express delivery of the replacement,was most apologetic and pleasant to deal with.
4.67
Excellent

glowing-embers.co.uk replies: 11/11/2019
Thank you for your kind feedback. We really are so sorry to you for the error on our part but we and Enya are so glad we could resolve this swiftly. We do hope to welcome you back to us again in the future.

Date of publication
06/11/2019
Date of order
06/11/2019
06/11/2019
Good price, quick accurate delivery, well packed with no damage, good quality products. Fire bricks cut to order made life so much easier and cheaper. Will use again.
5.00
Excellent

Date of publication
05/11/2019
Date of order
05/11/2019
05/11/2019
First rate items, cut to exact size.
5.00
Excellent

Date of publication
05/11/2019
Date of order
05/11/2019
05/11/2019
ccccvvbbnm.
5.00
Excellent

Date of publication
04/11/2019
Date of order
04/11/2019
04/11/2019
Lost a flue joining clamp when moving my log burner to fit a new floor. Got one here same make fit perfect good price fast delivery spot on.
5.00
Excellent

Date of publication
03/11/2019
Date of order
03/11/2019
03/11/2019
Very quick delivery service and correct product supplied. Would use again.
5.00
Excellent

Date of publication
31/10/2019
Date of order
31/10/2019
31/10/2019
The website was easy and reliable to navigate, and to order exactly what I wanted. I was able to pay simply and easily, and to select the delivery option that suited me. The goods arrived as expected, were well packaged and correctly labelled. The items were as I anticipated, and within half an hour of arriving, my stove was back in operation, with heating and hot water available to me.
5.00
Excellent

glowing-embers.co.uk replies: 01/11/2019
Thank you so much for your wonderful feedback, Phil. We hope to welcome you back to us again soon

Date of publication
31/10/2019
Date of order
31/10/2019
31/10/2019
easy to navigate the website and the order arrived as expected. Would be happy to use again
4.67
Excellent

glowing-embers.co.uk replies: 01/11/2019
We are so pleased you are happy with everything. If there is anything else we can do for you. We look forward to working with you again soon.

Date of publication
30/10/2019
Date of order
30/10/2019
30/10/2019
Perfect service
5.00
Excellent