Date of publication
22/04/2024
Date of order
12/04/2024
22/04/2024
Nothing like receiving an opportunity to review a product that hasn’t even been delivered yet! Poor communication and no idea when I will get my cables….

Comment since writing review above: I’m always impressed by companies that take the time to read and respond to reviews such as in this case. Although not entirely happy with the wait I appreciate it is out of Futureshops control
3.00
Fair
Date of publication
05/04/2024
Date of order
24/03/2024
05/04/2024
I ordered a 9.5m speaker cable. The ends are terminated with banana plugs but 3 or the 4 atlas cobalt jackets were loose in the box. With a twisted cable, I don't even know what the polarities are at the end of the cable with no atlas cobalt jackets attached.
3.00
Fair
FutureShop.co.uk replies: 05/04/2024
Good Morning, Thank you for your message, We were really sorry to hear that the barrels on your speaker cables were detached on arrival, Our operations team are working on a solution for you and we will be sending you a replacement cable. We have sent you more detailed information by email, and will ensure that you have all the help you need, Kindest regards, FutureShop.
Date of publication
22/03/2024
Date of order
22/03/2024
22/03/2024
Pour un français comme moi, c’est beaucoup trop cher.
Malgré tout, c’est un bon site.
3.00
Fair
FutureShop.co.uk replies: 25/03/2024
Hi Pierre, Thank you for your review of Future Shop. We apologise if our prices do not meet your expectations as a French customer. However, we are glad to hear that you still find our site to be a good one.
Date of publication
07/12/2023
Date of order
28/11/2023
07/12/2023
3.00
Fair
FutureShop.co.uk replies: 18/12/2023
Hi Ian, Thank you for taking the time to provide us with a 3-star rating. We appreciate your feedback, and your satisfaction is important to us. If there are specific areas where we fell short of your expectations or if there's an issue that requires resolution, please don't hesitate to contact our service desk at servicedesk@futureshop.co.uk. We value your input and are committed to addressi
Date of publication
15/11/2023
Date of order
15/11/2023
15/11/2023
Better communication
3.00
Fair
FutureShop.co.uk replies: 18/12/2023
Hi Michael, Thank you for taking the time to provide your feedback, and we appreciate your honest rating. We apologise if our communication fell short of your expectations. Your feedback is crucial in helping us improve, and we are committed to enhancing our communication processes. If you have specific details or suggestions on how we can better communicate, please feel free to share them with
Date of publication
02/11/2023
Date of order
23/10/2023
02/11/2023
Excellent company, with excellent staff.
Unfortunately I have had to take a couple of stars away due to products advertised being out of stock, and only being notified after completing the purchase process.

The staff are very good at communicating alternatives, however it can be frustrating.
3.00
Fair
FutureShop.co.uk replies: 02/11/2023
Good afternoon, Thank you so much for letting us know about your recent experience. We were very sorry to hear about the problems you experienced obtaining the items that you needed. We very much appreciate the frustration that this caused at the time. We have contacted you in more detail on the email details on your order. We will do everything we can to assist you in the future. With kinde
Date of publication
20/10/2023
Date of order
10/10/2023
20/10/2023
Goods were unfortunately not in stock, but company phoned to confirmthat a loan pair of cables would be sent to me untill the required pair had been made! I await the loan cables!!
Regards
Jeffrey Peters
3.00
Fair
Date of publication
13/10/2023
Date of order
03/10/2023
13/10/2023
Website gives the impression that the item is in stock and delivery option of a next working day supports that impression when in fact the item is in order from the supplier and has still not arrived
3.00
Fair
FutureShop.co.uk replies: 16/10/2023
Dear Michael, Thank you very much for sharing your experience with us, We have written to you with more details and we will do everything we can to expedite your order, We are so sorry that your order has been delayed. Thank you for your understanding, Kindest regards, Future Shop
Date of publication
09/06/2023
Date of order
30/05/2023
09/06/2023
Listing for the Tellurium Q Ultra Black interconnects showed that they dispatch within 24 hours. After placing order I was told that they are a special order and would be sent between 7-10 days. This should have been shown on the listing. Have purchased from Future Shop (usually Ultra Black Tellurium Q cable which was always in stock) in the past and found them to be reliable but felt let down on
3.00
Fair
FutureShop.co.uk replies: 12/06/2023
Hi Robert, We apologise for any misunderstanding there may have been regarding the listing for the Tellurium Q Ultra Black interconnects. We strive to provide our customers with accurate and up-to-date information, and we regret that this wasn’t the case in this instance. We value your past purchases and appreciate your feedback as it helps us to improve our services. We hope that you will cons