Date of publication
30/04/2019
Date of order
16/04/2019
30/04/2019
I received an order of letterheads where the yellow colour was brown,

I complained to Saxoprint, who said that this was within their colour tolerance.

I can only assume that Saxoprint don't care about quality or customer satisfaction.

I will obviously not be sending any future work to Saxoprint and will encourage my colleagues in the trade not to either.
2.00
Poor

Date of publication
06/04/2019
Date of order
21/02/2019
06/04/2019
Sent my artwork for a double sided A5 leaflet , identical to the other times i sent it. This time the leaflet came with one line at the bottom in one side and another at the top in the other side. Complained by sending an email through their website and after more than a month I am still waiting for a reply. Awful costumer service obviously. This will be the last time I order from them.
2.00
Poor

Date of publication
25/03/2019
Date of order
18/03/2019
25/03/2019
Was having difficulty resizing leaflets as they would not accept them being 0.50mm different, no help was offered and as a result we missed getting our school leaflets out in time and loosing money
2.33
Poor

Date of publication
29/11/2018
Date of order
20/11/2018
29/11/2018
Ordered job on 48 hour turnaround opted for it to be printed in the UK thinking it would be easier for them rather than in Germany
Received job a week late and when it did arrive box was split open looking at it it had been re-sealed on route and copies were not fit to use

To sum up very very poor customer relations and flyers being boxed in wafer thin ham....sorry wafer thin cardboard.
2.00
Poor

Date of publication
28/11/2018
Date of order
21/11/2018
28/11/2018
Initial enquiry by call/email didn't help and wrong information given. Card quality poorer than expected so disappointed with the cards when they arrived today. I hoped for a thicker quality/more superior card. Print OK, card quality poor. Cards arrived slightly curved due to poor packing. Not even sure I want to use them as they don't show the quality I typically use. Disappointed.
2.33
Poor

Date of publication
21/11/2018
Date of order
14/11/2018
21/11/2018
They printed the back of the flier upside down. Unbelievable You have to be very careful dealing with them.
1.67
Poor

Date of publication
19/11/2018
Date of order
12/11/2018
19/11/2018
Items poorly made and when I rung customer service, he wasn't bothered....just send an email
2.00
Poor

Date of publication
13/11/2018
Date of order
29/10/2018
13/11/2018
Print is OK but delivery is a nightmare with DPD and Saxoprint take no responsibility whatever. Will use a local printer next time.
2.00
Poor

Date of publication
26/10/2018
Date of order
19/10/2018
26/10/2018
Frankly - a disaster
1.67
Poor

Date of publication
23/10/2018
Date of order
07/10/2018
23/10/2018
I was offended by website that wouldn't let me have _no_ title, wouldn't let me have 2nd choice - Dr. Wouldn't let me have 3rd choice - Mx, and wouldn't even let me have my 4th choice - Ms. Felt like it was written in 19th century
Found proofing image unhelpful
Delivery estimate 4 days out & incredibly difficult to get delivery address changed - incl bad advice & needed to spot unexpectd emai
2.33
Poor

Date of publication
10/10/2018
Date of order
28/09/2018
10/10/2018
You pay EXTRA for a 48 hour turnaround and 5 days later you get it if your lucky
2.33
Poor

Date of publication
26/08/2018
Date of order
09/08/2018
26/08/2018
Design part and submitting a simple template was almost impossible hence after 2 - 3 hours I cancelled my order.
2.00
Poor

Date of publication
20/08/2018
Date of order
24/05/2018
20/08/2018
Unhappy with the service. I requested a file copy and they sent it to the delivery address and would not refund the cost.
2.00
Poor