Date of publication
16/10/2019
Date of order
08/10/2019
16/10/2019
Leaflets were great, delivered one box perfectly packed and a second delivery of leaflets in a box too big taped up by delivery company. Phoned - emailed photos, no reply yet
3.00
Fair

Date of publication
04/10/2019
Date of order
27/09/2019
04/10/2019
One of my products A3 posters did not arrive on time.
I wasn't informed that they were going to take another week.
Customer service did not apologies for this delay or failure.
The leaflets are pretty good but very thin. Unfortunately a line is visible through one side and slices the picture on the other.
3.00
Fair

Date of publication
19/08/2019
Date of order
12/08/2019
19/08/2019
Printing was fine but they printed the back upside down
3.33
Fair

Date of publication
17/08/2019
Date of order
25/07/2019
17/08/2019
The quality of the printing was blurry. They said that we have supplied a low resolution artwork for printing. They should have let us know about the issue before they sent this for printing. We have made a complaint and they only agree to reduce our future printing by 50 and do nothing for the existing product.
3.00
Fair

Date of publication
31/07/2019
Date of order
23/07/2019
31/07/2019
48hr turnaround not available to Northern Ireland, but was not told this at time of ordering. Only found out when I rang up to check why order had not arrived, therefore flyers late. Refunded extra spent on faster delivery (£10) but I still missed the time limit for making use of a lot of the flyers. Disappointing.
2.67
Fair

Date of publication
28/06/2019
Date of order
20/06/2019
28/06/2019
Good Afternoon,

We received the flyers but they are not as good reproduction as in the past and we have used the same PDF artwork.

Customer service is poor reflecting on your site. I tried to place another order and it has been down for a week. Also our history of orders and artwork are not on your system. It would help with more orders if this was rectified.

Thanks
3.00
Fair

Date of publication
25/06/2019
Date of order
17/06/2019
25/06/2019
Uujhh
2.67
Fair

Date of publication
22/05/2019
Date of order
15/05/2019
22/05/2019
Will not admit if they are wrong
3.00
Fair

Date of publication
29/03/2019
Date of order
22/03/2019
29/03/2019
The colour of the yellow part of the print is brown
3.00
Fair

Date of publication
15/03/2019
Date of order
01/03/2019
15/03/2019
Goods were late and less than half arrived, however quickly resolved through customer service.
3.33
Fair

Date of publication
03/01/2019
Date of order
11/12/2018
03/01/2019
Everything was very good, except it proved difficult to cancel this order.
3.00
Fair

Date of publication
08/12/2018
Date of order
30/11/2018
08/12/2018
The quality of the print was not very good this time.
3.33
Fair

Date of publication
26/10/2018
Date of order
10/09/2018
26/10/2018
Quality is hit and miss.About 50/50
3.00
Fair

Date of publication
25/10/2018
Date of order
18/10/2018
25/10/2018
Last print job had faults throughout entire print run. Saxoprint would not believe us, insisted they would have seen it. Unbelievably it has happened again. Every single folded leaflet has a mucky mark in the same place on EVERY sheet. Plus quite a bit of ink set off on the sheets. I know only too well if I mention it as a complaint they will do nothing about it. Terrible service for resellers
2.67
Fair

Date of publication
17/10/2018
Date of order
10/10/2018
17/10/2018
Wrong Delivery Address printed onto label, if this had not happened
everything would have been very good
3.00
Fair