Date of publication
03/03/2020
Date of order
25/02/2020
03/03/2020
.
3.00
Fair

Date of publication
10/12/2019
Date of order
28/11/2019
10/12/2019
Good friendly service with help,to get my order right
3.00
Fair

Date of publication
02/12/2019
Date of order
25/11/2019
02/12/2019
Booked 48hr delivery as goods were urgently needed.
No communication whatsoever from delivery company UPS about time of delivery. So no one was available to take delivery and goods had to be collected from a local access point.
The goods were heavy, it was time consuming and a waste of 48hr delivery.
This is the 2nd time this has happened.
No joy from Saxo. Their operator simply stated that they
3.00
Fair

Date of publication
25/11/2019
Date of order
15/11/2019
25/11/2019
No delivery notification received so no one was able to take receipt of parcel.
Had to collect it from access point at the 11th hour.
The leaflets ordered were great.
3.00
Fair

Date of publication
06/11/2019
Date of order
29/10/2019
06/11/2019
Total fail on sorting out appropriate delivery. Multiple promises made both over various phone calls and via email that were not followed through and subsequently turned out just not to be true. Greater transparency needed. Result is a paid for print job being rendered unusable. So very very frustrating
2.67
Fair

Date of publication
17/10/2019
Date of order
08/10/2019
17/10/2019
Leaflets were great, delivered one box perfectly packed and a second delivery of leaflets in a box too big taped up by delivery company. Phoned - emailed photos, no reply yet
3.00
Fair

Date of publication
04/10/2019
Date of order
27/09/2019
04/10/2019
One of my products A3 posters did not arrive on time.
I wasn't informed that they were going to take another week.
Customer service did not apologies for this delay or failure.
The leaflets are pretty good but very thin. Unfortunately a line is visible through one side and slices the picture on the other.
3.00
Fair

Date of publication
19/08/2019
Date of order
12/08/2019
19/08/2019
Printing was fine but they printed the back upside down
3.33
Fair

Date of publication
17/08/2019
Date of order
25/07/2019
17/08/2019
The quality of the printing was blurry. They said that we have supplied a low resolution artwork for printing. They should have let us know about the issue before they sent this for printing. We have made a complaint and they only agree to reduce our future printing by 50 and do nothing for the existing product.
3.00
Fair

Date of publication
01/08/2019
Date of order
23/07/2019
01/08/2019
48hr turnaround not available to Northern Ireland, but was not told this at time of ordering. Only found out when I rang up to check why order had not arrived, therefore flyers late. Refunded extra spent on faster delivery (£10) but I still missed the time limit for making use of a lot of the flyers. Disappointing.
2.67
Fair

Date of publication
28/06/2019
Date of order
20/06/2019
28/06/2019
Good Afternoon,

We received the flyers but they are not as good reproduction as in the past and we have used the same PDF artwork.

Customer service is poor reflecting on your site. I tried to place another order and it has been down for a week. Also our history of orders and artwork are not on your system. It would help with more orders if this was rectified.

Thanks
3.00
Fair

Date of publication
25/06/2019
Date of order
17/06/2019
25/06/2019
Uujhh
2.67
Fair