Date of publication
25/03/2024
Date of order
18/03/2024
25/03/2024
My latest purchase has got stuck somewhere in the courier network. No doubt it will appear in due course but this mars what had previously been my experience of an extremely efficient system with an excellent range of carpets. Hence downgrade to four stars.
4.00
Good

Date of publication
08/03/2024
Date of order
08/03/2024
08/03/2024
Good and extensive range
4.00
Good

Date of publication
22/02/2024
Date of order
27/01/2024
22/02/2024
4.00
Good

Date of publication
08/12/2023
Date of order
29/11/2023
08/12/2023
Really lovely rug, delivered quickly. The courier didn't get the required signature, so I didn't know the rug had arrived until I saw the box in our porch. Fortunately, though, it was quite safe, and is just as beautiful as I'd hoped.
4.00
Good

Date of publication
22/09/2023
Date of order
18/08/2023
22/09/2023
Excellent shopping experience. Straightforward and good communication regarding delivery. My go to company!
4.00
Good

Date of publication
04/07/2023
Date of order
27/06/2023
04/07/2023
good selection to chose from and speedy delivery.
4.00
Good

Date of publication
11/01/2023
Date of order
11/01/2023
11/01/2023
My 5th rug Nain rug, from Nain Trading. Fast shipping and well packed. This rug was on sale and whilst it was a 9la, the shape was distorted. I should have known.
4.00
Good

Date of publication
05/01/2023
Date of order
05/01/2023
05/01/2023
lovely product. Very pleased. Confusion about the size was clarified quickly. I would have appreciated more clarity about the delivery process and timescale. Thank you.
4.00
Good

Date of publication
15/11/2022
Date of order
15/11/2022
15/11/2022
From the rugs point of view I am super impressed by Nain; I have bought five rugs, each one very different, and they have totally enhanced old wooded floors and made the house a warm home.
I have given one star less because of UPS, Nain's chosen method of transporting. Every since logging on to follow the tracking in order to make sure each rug arrived (they all did, though most not when they were
4.00
Good

Date of publication
11/11/2022
Date of order
21/10/2022
11/11/2022
The rugs are perfect, the whole order process was very easy.
We received our authenticity notice, guarantee and shipping notification, from there it took a tiresome turn the delivery info from the carrier was terrible, I spent three days waiting for the rugs to arrive.
I finally contacted the company, customer service was very good and I received my purchase the next day.
4.00
Good

Date of publication
07/11/2022
Date of order
31/10/2022
07/11/2022
Fast delivery and good communication and response top my emails.

Areas for improvement - need more pictures from different angles and in different lighting online to truly appreciate what the rug will look like in your room.
4.00
Good

Date of publication
07/09/2022
Date of order
31/08/2022
07/09/2022
The rug is beautiful, as described and true to the images and came quickly with no courier problems. The only downside is that I trod on a rusty old staple that was embedded in the rug, but thankfully my tetanus jab is up to date!
4.00
Good

Date of publication
31/08/2022
Date of order
12/08/2022
31/08/2022
Rug arrived well packed and in good time. It was not as brightly coloured as the picture on the internet, but is still nice, but not as bright as I expected.
4.00
Good

Date of publication
18/08/2022
Date of order
18/08/2022
18/08/2022
Good communicatios
4.00
Good

Date of publication
12/05/2022
Date of order
12/05/2022
12/05/2022
Good afternoon Team,
I will be grateful to you if you kindly return the carpet.
Many thanks,
Irfan
4.00
Good

Date of publication
30/01/2022
Date of order
22/01/2022
30/01/2022
Good carpet. Delivered promptly
4.00
Good

Date of publication
28/01/2022
Date of order
15/01/2022
28/01/2022
there were 3 different delivery days which was a little confusing. delighted with rug when it did arrive.
4.00
Good

Date of publication
10/01/2022
Date of order
10/01/2022
10/01/2022
I particularly like that you can specify the size that you are looking for and view only those that fit the maximum dimensions.
4.33
Good

Date of publication
02/01/2022
Date of order
02/01/2022
02/01/2022
Initially very pleased, but on close examination found two lines of silvery tinsel like threads knotted into the rug. The rug was reduced in price which i believed was because of the lowish knot ratio. I feel this spoils the appearance of the rug.
4.00
Good

Date of publication
08/11/2021
Date of order
31/10/2021
08/11/2021
Website very easy to use and informative, though photos make the carpet look finer and more subtle than it is. Service and delivery excellent. Offered a free underlay worth £50 when we were considering whether to complete the order or not. Received invoices in GBP and in Euros, but figures didn't match up with exchange rates, so invoice received with the carpet (and stamped) says we paid considera
4.00
Good

Date of publication
27/10/2021
Date of order
20/10/2021
27/10/2021
Nain trading website is excellent and selection of rugs very beautiful and diverse in style. Customer service is good. Labels on reversible kilims have a glue that leaves a sticky residue; better, removable labels would be an improvement. The old fashioned way was a loose label tied to the rug that could not damage the rug.
4.00
Good

Date of publication
13/10/2021
Date of order
12/10/2021
13/10/2021
It was a nice experience!
4.00
Good