Date of publication
03/07/2020
Date of order
19/06/2020
03/07/2020
Order paid for then suddenly out of stock and not available
1.00
Very Poor

Date of publication
22/06/2020
Date of order
13/04/2020
22/06/2020
Poor customer service. 1)sent me wrong trainers 2) pay for trainers to be sent back with the courier service they choose 3) Lost my trainers and still waiting for someone to respond to my emails. Asked for support and been told Need to investigate and that was since April!
1.00
Very Poor

Date of publication
18/06/2020
Date of order
04/06/2020
18/06/2020
Terrible experience. I am still awaiting my order or refund that no one has any information about. Absolutely ridiculous customer service.
1.00
Very Poor

Date of publication
08/06/2020
Date of order
25/05/2020
08/06/2020
Double payment took

No reply
1.00
Very Poor

Date of publication
06/06/2020
Date of order
22/05/2020
06/06/2020
My shoes arrived and they were perfect BUT I was charged twice and when I attempted to bring this to their attention it was virtually impossible to get a response. Eventually I was told the extra charges would be reversed asap. It has now been almost 2 weeks and that has not occurred and, again, they aren't responding to me. I have raised a dispute with my credit card company.
1.00
Very Poor

Date of publication
05/06/2020
Date of order
22/05/2020
05/06/2020
They take your money twice and do not refund you.
Even after chasing them up.
They send unprofessional emails do not communicate with you.
I still havnt been refunded from this day absolutely appalling my shoes had glue all over them so faulty but you have to pay to send them back so whats the point i will never be buying from here again
1.00
Very Poor

Date of publication
05/06/2020
Date of order
06/05/2020
05/06/2020
Sent me a empty box will not do anything about it keep sending emails thay will not reply back to me
1.00
Very Poor

Date of publication
05/06/2020
Date of order
22/05/2020
05/06/2020
I WILL NOT BE RATING THIS COMPANY AS THEY CHARGED MY DEBIT CARD TWICE FOR ONE PURCHASE!!!AND NO RESPONSE FROM THEM ABOUT MY QUERY SINCE 2 WEEKS
1.00
Very Poor

Date of publication
04/06/2020
Date of order
21/05/2020
04/06/2020
Have been charged twice for a pair of shoes
1.00
Very Poor

Date of publication
01/06/2020
Date of order
14/05/2020
01/06/2020
Very quick service thanks happy customer
1.00
Very Poor

Date of publication
31/05/2020
Date of order
17/05/2020
31/05/2020
Ordered size 10, took a week (!) to delivery to an address in the center of London only to discover that size 11 was delivered.
Never ever will I order from Soler Trader.
1.00
Very Poor

Date of publication
30/05/2020
Date of order
15/05/2020
30/05/2020
Very poor service on the website.
1.00
Very Poor

Date of publication
26/05/2020
Date of order
12/05/2020
26/05/2020
Quick delivery and excellent prices
1.00
Very Poor

Date of publication
21/05/2020
Date of order
06/05/2020
21/05/2020
Twice sold me out of stock items. Poor form
1.00
Very Poor

Date of publication
11/05/2020
Date of order
27/04/2020
11/05/2020
I have returned my item and still no refund despite it being signed for. Sent back 2 weeks ago. Please issue my refund.
1.00
Very Poor

Date of publication
09/05/2020
Date of order
24/04/2020
09/05/2020
Twice I ordered two different products from your company and both times my order was cancelled by you stating that I didn't want the product. I don't know how you are still 'trading'.
1.00
Very Poor

Date of publication
05/05/2020
Date of order
21/04/2020
05/05/2020
horrible
1.00
Very Poor

Date of publication
30/04/2020
Date of order
16/04/2020
30/04/2020
Good all round
1.00
Very Poor

Date of publication
26/04/2020
Date of order
11/04/2020
26/04/2020
The delivery and packing, the damaged box, the manager's Dwayne attitude, the messing around re taking pictures and his reply being so flippant totally disgusted and a new customer so a really not happy one
1.00
Very Poor

Date of publication
26/04/2020
Date of order
11/04/2020
26/04/2020
The delivery and packing, the damaged box, the manager's Dwayne attitude, the messing around re taking pictures and his reply being so flippant totally disgusted and a new customer so a really not happy one
1.00
Very Poor

Date of publication
25/04/2020
Date of order
11/04/2020
25/04/2020
Ordered sandals for my daughter, waited a week with out hearing anything regarding delivery etc to then receive an email saying my order had been cancelled and money refunded!
1.00
Very Poor

Date of publication
24/04/2020
Date of order
10/04/2020
24/04/2020
Cannot give a constructive opinion as, through no fault of Soletrader, had to return the shoes as they were too tight, right size but not for my feet.
1.33
Very Poor

Date of publication
23/04/2020
Date of order
09/04/2020
23/04/2020
Brought a pair of shoes that the said they had 4 I stock I waited weeks for the delivery. Then I got a message to say they were not in stock it took another week to get a refund.. obviously selling products they don't have but like earn interest on your money!
1.00
Very Poor

Date of publication
16/04/2020
Date of order
02/04/2020
16/04/2020
Still haven't received my product.
1.00
Very Poor

Date of publication
09/04/2020
Date of order
26/03/2020
09/04/2020
Not as expected
1.00
Very Poor

Date of publication
01/04/2020
Date of order
17/03/2020
01/04/2020
Very good
1.00
Very Poor

Date of publication
28/03/2020
Date of order
14/03/2020
28/03/2020
Could not supply goods. After being advertised,and ordered.
1.00
Very Poor

Date of publication
27/03/2020
Date of order
13/03/2020
27/03/2020
Took money for shoes
Then told not in stock
Long process for refund
Pretty unprofessional
1.00
Very Poor

Date of publication
19/03/2020
Date of order
05/03/2020
19/03/2020
I didn't receive my order
1.00
Very Poor

Date of publication
09/03/2020
Date of order
24/02/2020
09/03/2020
Order a UK Size 7 (40) which was on my order confirmation. Despatch not showed a size 8 (41) and I had to travel all the way to store to click and collect and they were a size 7.5. No apology from the staff at the store just a simple Oh’. Terrible service.
1.00
Very Poor

Date of publication
06/03/2020
Date of order
21/02/2020
06/03/2020
Sent the wrong size. I took them back to our local shop, but could only get a refund. Total waste of time.
1.00
Very Poor

Date of publication
05/03/2020
Date of order
19/02/2020
05/03/2020
Poor customer services. Account manager changed 4 times in 8 months. No one responds to answer query.
1.00
Very Poor

Date of publication
22/02/2020
Date of order
06/02/2020
22/02/2020
I returned the boots as even though I ordered my usual size and I have uggs in the same size these ones were tight. following my return Soletrader only refunded me the price of the boots and not the postage costs despite the law saying I am entitled to a refund of the postage costs if the full order is returned within 14 days. I’ve emailed twice and been ignored
1.33
Very Poor

Date of publication
19/02/2020
Date of order
03/02/2020
19/02/2020
Packaging on items completely battered I don’t no how the shoes cm in one piece.... had to purchase gift boxes as these were for gifts how the company can send shoes out like that i will never no
1.00
Very Poor

Date of publication
14/02/2020
Date of order
19/01/2020
14/02/2020
Apart from original order confirmation, I have heard nothing since,
1.00
Very Poor

Date of publication
12/02/2020
Date of order
21/12/2019
12/02/2020
I never received my refund for my item and now customer service has stopped replying to me. Not sure how to get help.
1.00
Very Poor

Date of publication
07/02/2020
Date of order
24/01/2020
07/02/2020
order unrecived fake signature, told I would have to deal with courier who I had already spoken to
disgusting service and loss of money never again has put me off dpd too
1.00
Very Poor

Date of publication
02/02/2020
Date of order
27/12/2019
02/02/2020
I haven’t received my order
1.00
Very Poor

Date of publication
01/02/2020
Date of order
17/01/2020
01/02/2020
Ordered shoes 3 days later, they cancelled the order saying they had ran out of stock.
1.33
Very Poor

Date of publication
28/01/2020
Date of order
13/01/2020
28/01/2020
All god
1.33
Very Poor