Date of publication
03/12/2019
Date of order
19/11/2019
03/12/2019
I only received an email informing me that I am being refunded for the product I bought. No more information. I have not received any other communication. I guess the product was not in stock. It would be nice if another email with an explanation would come.
1.00
Very Poor

soletraderoutlet.co.uk replies: 04/12/2019
Hello, thank you for your review. We do send an email to explain if we have to cancel an order. Has the email gone into your junk folder maybe? We do apologise for the disappointment caused. Kind regards. SOLETRADER

Date of publication
26/11/2019
Date of order
12/11/2019
26/11/2019
Still waiting a refund for boots I sent back immediately in original packaging and by following the exact returns procedure. They are holding the refund as the box did not have an internal sole trader sticker on. Terrible customer service - beyond belief that they are holding it against the customer. Why would I send back something different? So disappointed as I have used before and all was well.
1.00
Very Poor

soletraderoutlet.co.uk replies: 28/11/2019
Hello, thank you for your review. Unfortunately you did not return the item in the original box. However as a gesture of goodwill we did still issue you with a refund. Kind regards. SOLETRADER

Date of publication
20/11/2019
Date of order
06/11/2019
20/11/2019
Still missing an order that still hasn’t arrived. It’s been 3 weeks. Wouldn’t recommend and will not be ordering off here again
1.00
Very Poor

Date of publication
26/10/2019
Date of order
11/10/2019
26/10/2019
Order was cancelled due to no stock, when we were waiting for trainer delivery days after Very poor
1.00
Very Poor

Date of publication
21/10/2019
Date of order
07/10/2019
21/10/2019
Still waiting for one pair of shoes
1.00
Very Poor

Date of publication
16/10/2019
Date of order
16/10/2019
16/10/2019
I havnt purchased anything
1.00
Very Poor

Date of publication
27/09/2019
Date of order
27/09/2019
27/09/2019
Rubbish we site. Won’t move on from first page
1.00
Very Poor

Date of publication
22/09/2019
Date of order
06/09/2019
22/09/2019
Terrible terrible service
1.00
Very Poor

Date of publication
16/09/2019
Date of order
02/09/2019
16/09/2019
No shoes have arrived
1.00
Very Poor

Date of publication
14/09/2019
Date of order
31/08/2019
14/09/2019
Sold me a product, then emailed me days later to say that they didn’t actually have it and they had refunded me. Poor customer service.
1.00
Very Poor

Date of publication
08/09/2019
Date of order
24/08/2019
08/09/2019
Placed an order online. The boots that arrived had clearly been worn and most likely returned previously. Soles obviously scuffed through wear and very prominent crease marks and the box was in a terrible state. Not sure how this product could have been sent out other than for a reason of 'Lets send it anyway and see what happens'. Really poor, bitterly disappointing and a total waste of our time
1.00
Very Poor

Date of publication
06/09/2019
Date of order
22/08/2019
06/09/2019
Unfortunately they let me down and I never did collect my ready in one hour order which I ordered 4 days before a wedding thinking there'd be ample time.

In store staff have always been helpful and I have managed to complete my sales in the past. This relates to the online store.
1.00
Very Poor

Date of publication
26/08/2019
Date of order
11/08/2019
26/08/2019
Ordered on Sunday with next day delivery. Was told it would be with me by Tuesday at the latest. I was flying on holiday on Weds and order didn’t arrive on Tuesday. Called customer service and was offered no help and was actually spoken to quite rudely. Complete joke of company and service. Prices might be ok but expect no help if anything goes wrong. Won’t be shopping with them again.
1.00
Very Poor

Date of publication
18/08/2019
Date of order
04/08/2019
18/08/2019
WARNING:- If your placing an order on-line and expect to be able to collect in 1 hour from the store as confirmed - THIS IS UTTER RUBBISH What you will receive from the store is arrogance, abruptness and threats of expulsion from the store for simply questioning there in ability to provide the goods as described on-line.
Store in question is Cheshire Oaks Outlet.
1.00
Very Poor

Date of publication
17/08/2019
Date of order
03/08/2019
17/08/2019
Ordered pair of shoes for £22 on the Saturday. Order confirmed and delivery quoted 3-5 working days. By following Saturday still no shoes, money
'reserved' at bank, but shoes I ordered had price increased on the website. I queried delay in delivery and received email to say the order was cancelled as there was a problem during processing. Nothing to do with price increase of course..
1.00
Very Poor

Date of publication
07/08/2019
Date of order
19/07/2019
07/08/2019
I ordered an item more than 3 weeks ago. There was no email to say that it was ready to pick up. I have had no response to two emails since sent (one of them 10 days ago and the latest to politely ask for a refund)
1.00
Very Poor

Date of publication
06/08/2019
Date of order
23/07/2019
06/08/2019
ordered the shoes, paid, then received an email saying they weren't in stock
1.00
Very Poor

Date of publication
05/08/2019
Date of order
22/07/2019
05/08/2019
Bought something but never had it in stock.
1.00
Very Poor

Date of publication
05/08/2019
Date of order
22/07/2019
05/08/2019
Payed for item to be later told the order has been cancelled if the item was out of stock then why was said item still on web site as in stock
1.00
Very Poor

Date of publication
05/08/2019
Date of order
21/07/2019
05/08/2019
Ordered only to be told two days later product was out of stock.

Wont use again.
1.00
Very Poor

Date of publication
04/08/2019
Date of order
21/07/2019
04/08/2019
Took order but didn’t have them in stock. Just got an email telling me we confirm your order has been cancelled’ ? ? Really?
1.00
Very Poor

Date of publication
27/07/2019
Date of order
12/07/2019
27/07/2019
Very poor I ordered trainers and had a email saying they were out of stock and never got my money back.
1.00
Very Poor

Date of publication
18/07/2019
Date of order
20/06/2019
18/07/2019
no conformation email , no goods recieved after 14 days refund given after contacting paypal
1.00
Very Poor

Date of publication
17/07/2019
Date of order
02/07/2019
17/07/2019
I received my parcel all battered and when opening the shoe box I have found a pair of shoes that was faulty.
1.00
Very Poor

Date of publication
14/07/2019
Date of order
30/06/2019
14/07/2019
Ordered online stated in stock this was a last minute late purchase for prom shoes
Was all set to arrive received confirmation email amazing I thought
Delivery day came no shoes checked email nothing, checked junk box yep there's an email not arriving due to issues with incorrect stock
1.00
Very Poor

Date of publication
12/07/2019
Date of order
27/06/2019
12/07/2019
Very happy with the price, delivery and quality. I will look to buy from this company again.
1.00
Very Poor

Date of publication
11/07/2019
Date of order
27/06/2019
11/07/2019
Don't use these clowns
1.00
Very Poor

Date of publication
10/07/2019
Date of order
26/06/2019
10/07/2019
Wrong product sent not refunded postage v disappointed
1.00
Very Poor

soletraderoutlet.co.uk replies: 11/07/2019
Hello, thank you for your review. We can confirm that all postage costs have been refunded. We do apologise for the disappointment caused. Kind regards. SOLETRADER

Date of publication
23/06/2019
Date of order
09/06/2019
23/06/2019
Horrendous experience. Ordered item to be delivered to store, received dispatch email but nothing else. Should have taken 5 working days max. On the 13th working day - following a visit to store, two unanswered emails to customer service and social posts requesting an update - had no choice but to ask for a refund. No apology forthcoming for the shocking service & total lack of communication.
1.00
Very Poor

Date of publication
12/06/2019
Date of order
24/05/2019
12/06/2019
Never recieved the Product and without any explanation they did not refund the billing cost. Very difficult to get in contact with.
1.00
Very Poor

Date of publication
10/06/2019
Date of order
27/05/2019
10/06/2019
Clickbait advertising - never have the stock that they’re advertising and the discounts don’t materialise. Poor....
1.00
Very Poor

Date of publication
09/06/2019
Date of order
26/05/2019
09/06/2019
My order was cancelled???
1.00
Very Poor

Date of publication
04/06/2019
Date of order
21/05/2019
04/06/2019
I didn’t receive the order it said 2 in stock but had a email to say it was a mistake and my size wasn’t in stock
1.00
Very Poor

Date of publication
02/06/2019
Date of order
05/05/2019
02/06/2019
Ordered and paid and days later was told the item was not available
1.00
Very Poor

soletraderoutlet.co.uk replies: 03/06/2019
Hello, thank you for your review. As the order was placed over the weekend when our office is closed then there was a slight delay in making you aware that the stock was not available. We are sorry for the disappointment caused. Kind regards. SOLETRADER

Date of publication
31/05/2019
Date of order
17/05/2019
31/05/2019
Received faulty / damaged product.
1.00
Very Poor

soletraderoutlet.co.uk replies: 03/06/2019
Hello, thank you for your review. We are sorry that your order did not arrive in a good condition. We can confirm that a full refund has been issued. Kind regards. SOLETRADER

Date of publication
20/05/2019
Date of order
06/05/2019
20/05/2019
VERY DISAPPOINTED
I found my item online in my size after visiting a sole trader shop that didn't have my size.
I placed my order only to be really let down when an email was sent some days later saying there had been a mistake and in fact they don't have my size despite it saying they did on the site.
I was very disappointed as it was a substantial cost for Y3 trainers which I really wanted.
1.00
Very Poor

Date of publication
20/05/2019
Date of order
06/05/2019
20/05/2019
the order was cancelled due to stock error
1.00
Very Poor

Date of publication
09/05/2019
Date of order
20/04/2019
09/05/2019
The shoes never showed up. Been three weeks now trying to sort out with their customer service who really could care less.
1.00
Very Poor

Date of publication
06/05/2019
Date of order
22/04/2019
06/05/2019
cancel my order
1.00
Very Poor

Date of publication
23/04/2019
Date of order
06/04/2019
23/04/2019
first time i have ordered a pair of puma fierce last pair it said... paid all my money to be told they had been sold already.. why advertise for an item you have not got...
1.00
Very Poor