Date of publication
29/02/2024
Date of order
22/02/2024
29/02/2024
Link for return via Royal Mail didn’t work despite trying several times. There was no phone number to contact anybody. Eventually managed to access the returns page via the website more by chance anything else.
2.00
Poor
Date of publication
20/02/2024
Date of order
20/02/2024
20/02/2024
I have informed you to cancel the order and you’ve sent to return the item as well I have to paid That’s absolutely shameful
2.00
Poor
Date of publication
08/02/2024
Date of order
31/01/2024
08/02/2024
Website isn’t kept up to date. It let me order something which they didn’t have in stock then they cancelled it the next day and refunded. Waste of my time.
2.00
Poor
Date of publication
07/02/2024
Date of order
31/01/2024
07/02/2024
I ordered shoes size 6, I received size 7... how is that possible?
2.00
Poor
Date of publication
26/01/2024
Date of order
26/01/2024
26/01/2024
2.00
Poor
Date of publication
14/01/2024
Date of order
14/01/2024
14/01/2024
2.00
Poor
Date of publication
07/01/2024
Date of order
07/01/2024
07/01/2024
Poor customer service at pick up shop
2.00
Poor
Date of publication
04/01/2024
Date of order
04/01/2024
04/01/2024
To much to do at check out. Can’t see the address at check out. Email confirmation is poor

Keeps on asking to create account
2.00
Poor
Date of publication
02/01/2024
Date of order
02/01/2024
02/01/2024
Parcel arrived smashed to pieces. Contacted the company providing images and no response.
2.00
Poor
Date of publication
15/12/2023
Date of order
08/12/2023
15/12/2023
Ordered boots that were a good price. I received an email for my order. My order was then refunded to my account days later but I never received any email to say they could not fulfil my order and were going to refund.
2.00
Poor
Date of publication
02/12/2023
Date of order
02/12/2023
02/12/2023
The shop's opening hours were incorrectly listed online and so ehrn I went to collect they were closed and at first refused to open even though it was only to pass me a delivery and the staff were there. Then the boots themselves broke as soon as I tried thrm on and will have to go back.
2.00
Poor
Date of publication
18/11/2023
Date of order
18/11/2023
18/11/2023
It was advertised that we could have 10% off on the McArthur Glen website at Sole trader. Inside the store we were told this didn't apply today! We asked whether some boots were leather, Jeep. My son wanted them. We were told they were leather, when in fact getting home we have checked on the website and they are not leather.
2.00
Poor
Date of publication
23/09/2023
Date of order
15/09/2023
23/09/2023
Ordered and paid for a pair of Cartago sandals for holiday but they cancelled order
2.00
Poor
Date of publication
12/09/2023
Date of order
05/09/2023
12/09/2023
Had to pay additional 35 euro.
2.00
Poor
SOLETRADER OUTLET replies: 19/09/2023
Hello, thank you for your review. We do advise all customer's in the EU to order from our EU website where taxes are all included in the cost. Kind regards. SOLETRADER
Date of publication
01/09/2023
Date of order
25/08/2023
01/09/2023
Inaccurate description meant I returned item, incurring costs. Disappointed and out of pocket
2.00
Poor
Date of publication
23/05/2023
Date of order
23/05/2023
23/05/2023
I ordered 5 pairs of shoes to try, and they all came in separate packages. As you have to pay to return unwanted items, this means that you have to pay per item, or try to fit them in one bag, which didn't work. The shoes and speed of delivery were good. I kept two pairs, but returning the 3 that didn't fit was not easy.
2.00
Poor
Date of publication
08/05/2023
Date of order
30/04/2023
08/05/2023
I didn't receive my order. A few days after making it I was sent an email saying the order couldn't be fulfilled and that it would be refunded. The refund was quick but it was frustrating nevertheless
2.00
Poor