Date of publication
09/08/2019
Date of order
26/07/2019
09/08/2019
Delivery courier lost’ parcel the day of delivery, apparently parcel showed up a week and half later at collection point.

Customer services promised call backs on numerous occasions, finally happened 2 weeks after ordering
2.00
Poor

Date of publication
12/07/2019
Date of order
28/06/2019
12/07/2019
Shoe sizing is always out, most times there far too small.
The returns are a mine field trying to print a return label, and now I was charged £2 before I could down load a returns label to send them back.
2.00
Poor

Date of publication
24/06/2019
Date of order
10/06/2019
24/06/2019
No update to tell me goods had arrived in store. I had to email to chase & no apology.
2.33
Poor

Date of publication
23/06/2019
Date of order
09/06/2019
23/06/2019
Ordered size 7 all came in size 9
2.00
Poor

Date of publication
18/06/2019
Date of order
04/06/2019
18/06/2019
One pair of shoes was delivered in a different sice than it said on the box. Had trouble returning it
2.33
Poor

Date of publication
12/06/2019
Date of order
29/05/2019
12/06/2019
Good
2.33
Poor

Date of publication
09/06/2019
Date of order
25/05/2019
09/06/2019
Had my footwear delivered to shop didn’t know they had arrived as after ordering I didn’t hear a single thing from them, even after two emails to customer service and phone calls to them as well no response at all the product was absolutely fine just their customer service absolutely terrible
2.00
Poor

Date of publication
20/05/2019
Date of order
05/05/2019
20/05/2019
I never received any correspondence to state my order was ready for collection. I made an enquiry after 10 days and found that it had arrived in the store but no one contaceme it was ready to collect.
When I was placing the order via the Soletrader outlet websites, there was a slot asking for student code reference. but wouldn't accept the number Soletrader repeatedly denied this is a problem
1.67
Poor

soletraderoutlet.co.uk replies: 20/05/2019
Hello, thank you for your review. Our Customer Service team did advise you that student discount does not apply on our Outlet website. They did also confirm the date your order was due to be delivered to store. Kind regards. SOLETRADER

Date of publication
17/05/2019
Date of order
03/05/2019
17/05/2019
Paid £6 for next day delivery, the shoes took 6 days to arrive. No reply to customer queries, very poor service. £6 postage was not refunded with shoe refund.
2.00
Poor

Date of publication
11/05/2019
Date of order
27/04/2019
11/05/2019
It has been weeks and no sign of my order, went to the store in Covent Garden and have been told to wait for an email confirmation and so far nothing
2.00
Poor

Date of publication
09/05/2019
Date of order
24/04/2019
09/05/2019
Very happy with delivery service as it was pick from store where as the service in the store was so bad. They dont care about customer.. even there is eye contact with member of the staff. The girl was so rude and helpless. Coming to the product it had scratch, not in very conditio
Not happy with the purchase
1.67
Poor

Date of publication
29/04/2019
Date of order
15/04/2019
29/04/2019
Sizing not as described boots come up very small. Return theses boot over a week ago and still awaiting a response or refund.

Wouldn’t buy from this trader again.
2.00
Poor

Date of publication
09/03/2019
Date of order
23/02/2019
09/03/2019
I received my order promptly but when opening the product the right sho was dirty and all bobbly. This looked as though it has been a display shoe. If this is the case it should me mentioned at the time of purchase. I emailed and complained. I got a reply advising I could return for free. This does not help the fact that I paid delivery ona product that was faulty.
2.33
Poor

Date of publication
03/03/2019
Date of order
17/02/2019
03/03/2019
I Ordered a size 7, the shoes that came said they were a size 7 but they were to big for even my boy friend who is a size 9
2.00
Poor

Date of publication
25/02/2019
Date of order
11/02/2019
25/02/2019
Order was late due to their internet being down. I had to call and chase after waiting 6 days Poor communication.
2.33
Poor

Date of publication
19/02/2019
Date of order
05/02/2019
19/02/2019
Delivery very good but product poor. Sent two emails to try and sort but no reply. One shoe label stitching upside down on front of shoe. Looks stupid
2.33
Poor

soletraderoutlet.co.uk replies: 20/02/2019
Hello, thank you for your review. We are very sorry that there was a problem with the item that you have ordered. We can confirm that our Customer Service team have been in touch about how to make a free return. We do apologise for the inconvenience caused. Kind regards. SOLETRADER

Date of publication
18/02/2019
Date of order
04/02/2019
18/02/2019
Order arrived. Two left shoes. Arrange the return and asked for an exchange not a refund. Got a refund without any consultation. Poor service.
2.33
Poor

Date of publication
17/02/2019
Date of order
01/02/2019
17/02/2019
Sorry but there is no way these trainers are a size 6 . Now I am left with trainers that I can not wear as they are more like a size 4
2.00
Poor

Date of publication
10/02/2019
Date of order
27/01/2019
10/02/2019
The good were sent out but were returned by DPD to Soletrader for unknown reason. On the way back DPD managed to lose the parcel Soletrader informed me and will reimburse me.
2.00
Poor

Date of publication
09/02/2019
Date of order
09/02/2019
09/02/2019
Happy
2.33
Poor

Date of publication
08/02/2019
Date of order
04/01/2019
08/02/2019
My parcel was left at a neighbors house.The neighbor hadn’t been there for two weeks.The driver said l had sign for it l hadn’t.very poor service.
1.67
Poor

Date of publication
07/02/2019
Date of order
04/02/2019
07/02/2019
I believe if someone has used the shoes once on the floor and they came to change the size please try to tell the customers politely not in a loud voice. I just asked if I can change them but that indian lady on the counter said "if my shoes you wore them outside the shop i am not changing them" in a high tone. Its fine not to get them changed but please if i am asking politely reply me politely
2.00
Poor

Date of publication
06/02/2019
Date of order
22/01/2019
06/02/2019
Zip broke first day fixed but broke again made special trip into city to exchange girl done up zip which was ok without putting on said she had fixed them and wouldn’t exchange not good
2.33
Poor

Date of publication
26/01/2019
Date of order
12/01/2019
26/01/2019
Wrong item sent as wording in the description was wrong. Really disappointing.
2.33
Poor

Date of publication
25/01/2019
Date of order
11/01/2019
25/01/2019
I have worn them three times and the zip has broken Very disappointed
1.67
Poor

Date of publication
18/01/2019
Date of order
04/01/2019
18/01/2019
Poor
I returned item
Not return label available if you don’t want product you have to pay to return it I don’t know any other place I’ve ordered from where I pay for returns
1.67
Poor

Date of publication
09/01/2019
Date of order
26/12/2018
09/01/2019
Ordered timberlands as a gift that arrived filthy, obviously returns or ex display, the leather tag missing that somebody had helped themselves to, and a tatty box which was falling apart. Didnt return because they have been discontinued and can’t get that colour anywhere else now. Customer services unhelpful, offered just 15 off next purchase but won’t be ordering with them again
2.33
Poor

Date of publication
03/01/2019
Date of order
20/12/2018
03/01/2019
Terrible customer service Ordered size 11’s was sent size’s 10’s which had had the label covered to say 11’s no where near a size 11
Tried to contact customer service via telephone as these where a Christmas gift and with being ill had been unable to go out shopping. No answer emailed took them days to respond with the ways I could return the item No help with a replacement
2.33
Poor

Date of publication
28/12/2018
Date of order
13/12/2018
28/12/2018
If I could give 0 on the "goods" I wouldI purchased Hugo boss Trainers for a Christmas present and received them in a Awful box which wasn't even the box for the pair of shoes The box was in terrible condition (scratched,marked,ripped) it was barely together. All they could do was try to give me a discount and not even help the situation.Customer service was useless in the matter and was no help
2.00
Poor

Date of publication
26/12/2018
Date of order
11/12/2018
26/12/2018
they sent me a shoe without a sole
2.33
Poor

Date of publication
18/12/2018
Date of order
04/12/2018
18/12/2018
Delivery is stated as 3-5 working days for delivery. I was waiting 7 and not informed of why. The goods where then late for the event I needed them for and was out of pocket as I had to then go and find an alternative.
2.33
Poor

Date of publication
18/12/2018
Date of order
03/12/2018
18/12/2018
Upon purchasing an item from this store online I had multiple attempts from fraudulent numbers and texts asking me to hand over personal information, the information these fraudsters had was only of my last purchase from this store, leading me to believe that they may be compromised. My bank confirmed that the these attempts were not legitimately from the bank and so I ignored all these calls.
2.00
Poor

Date of publication
16/12/2018
Date of order
02/12/2018
16/12/2018
Shoes are very poor quality, awaiting a refund.
2.00
Poor

Date of publication
14/12/2018
Date of order
30/11/2018
14/12/2018
I purchased Hi-Tec Kono Espresso I Women's Waterproof shie recently but they leak, my socks are soaked so not a light damp. I have emailed customer service and attempt calls but still no response so NO I can not recommend.
2.00
Poor

Date of publication
26/11/2018
Date of order
12/11/2018
26/11/2018
Manager attitude are rude, do not wait for the customers coversation is over talks over, he would rather say get out of the shop, when done nothing wrong apart from trying to explain a sitution to him...what a liberty
2.33
Poor

soletraderoutlet.co.uk replies: 27/11/2018
Hello, thank you for your review. We are very sorry to hear that you did not have a good experience shopping in our store. Your comments will be passed on to the relevant personnel and will be addressed. Kind regards. SOLETRADER

Date of publication
25/11/2018
Date of order
11/11/2018
25/11/2018
Item sent with huge hole in.
1.67
Poor

soletraderoutlet.co.uk replies: 26/11/2018
Hello, thank you for your review. We are very sorry that your order arrived in a poor condition. We can confirm that a full refund has been issued and apologise for the disappointment this has caused. Kind regards. SOLETRADER

Date of publication
09/11/2018
Date of order
26/10/2018
09/11/2018
Won't use Soletrader again
2.33
Poor

soletraderoutlet.co.uk replies: 12/11/2018
Hello, thank you for your review. If there is a problem with your order then please contact our online Customer Service team so that they may help you. Kind regards. SOLETRADER

Date of publication
05/11/2018
Date of order
18/10/2018
05/11/2018
Appalling customer service from Rayne "Ecommerce Advisor".Unfortunately I had to return these boots as they were too large, I repackaged them unworn into a more secure box as the box it had been delivered with was badly damaged and not suitable. Rayne has refused to refund me because I did not use the original packaging?. Reported to trading standards, very disappointing & unprofessional service.
2.00
Poor

soletraderoutlet.co.uk replies: 06/11/2018
Hello, thank you for your review. We make it very clear on our returns information that items returned for a refund or exchange must be returned in the original box. As you had thrown the box away we were unable to help you on this occasion. Regards. SOLETRADER

Date of publication
20/10/2018
Date of order
05/10/2018
20/10/2018
They took my order but had messed up their stock control and didn’t have any in stock, so the first I knew about it was an email saying they had cancelled my order, then later I received an email explaining why and apologising. They refunded swiftly but very annoying when I needed the shoes urgently.
2.00
Poor

Date of publication
13/10/2018
Date of order
29/09/2018
13/10/2018
I was very disappointed with the product.
The sole shoes on webesite or should I say the one you sent me the colour and size are the same compare with the website.
The colour and is just absolutely ridicule also the size I ordered supposed to be 10 but i got size 10.45 - 11 in which Jude bad.
2.33
Poor