Date of publication
28/11/2019
Date of order
17/11/2019
28/11/2019
Very good Service thank you
2.33
Poor

Date of publication
25/11/2019
Date of order
10/11/2019
25/11/2019
Ordered infant size 2 shoes which were under the infant section. I travelled all the way to lakeside to collect and they were childrens size 2 not infant size 2
2.33
Poor

Date of publication
16/11/2019
Date of order
02/11/2019
16/11/2019
Ordered a pair of Ralph Lauren trainers which were in stock when I placed the order, only then to have it cancelled a few days letter without contacting me. I didn't recieve any sort of voucher as an apology.
1.67
Poor

Date of publication
07/11/2019
Date of order
21/10/2019
07/11/2019
I have had my boots 2 weeks and the seam has split After contacting sold trader I was advised to either return by post at my cost Or return into store of which the nearest store is 14 miles away Very poor product and service
2.33
Poor

Date of publication
30/10/2019
Date of order
16/10/2019
30/10/2019
There is no way these uggs are real. I've written the experience off ad a reminder to go out to the shops instead of buying off the internet
2.00
Poor

Date of publication
25/10/2019
Date of order
25/10/2019
25/10/2019
Wrong price on item. I had to pay more than the price tag. Staff couldn't or wouldn't help
2.33
Poor

Date of publication
17/10/2019
Date of order
13/09/2019
17/10/2019
Boots were wrong size so followed returns proceedure, only to receive item back with no explanation. After several unanswered emails eventually got an explanation that they 'looked worn' therefore refused any refund or exchange.
The boots were honestly never worn once other than to try on once inside. Lost £75 and was treated contemptuously by customer services. Will NEVER buy from SoleTrader
1.67
Poor

Date of publication
16/10/2019
Date of order
02/10/2019
16/10/2019
Very poor quality shoes, and had to pay to return.
2.33
Poor

Date of publication
16/10/2019
Date of order
15/10/2019
16/10/2019
communication was poor
2.00
Poor

Date of publication
16/10/2019
Date of order
06/10/2019
16/10/2019
The shoes are weird fit as I am a size 4 in everything but the size 3 are still very large on me with an insole. Very confusing how that’s possible.
1.67
Poor

Date of publication
03/10/2019
Date of order
18/09/2019
03/10/2019
As it was my first time ordering I really was sceptical as I had not heard of them. My first impression was correct Unfortunately when delivery arived I noticed they were torn down one side. I had such problems getting the item back and still awaiting my full refund. It's not to say they may not do good on other items just not mine (shame)
2.33
Poor

Date of publication
19/09/2019
Date of order
04/09/2019
19/09/2019
The boots were fine, although they didn't fit so I ended up returning them. Online customer service was awful
1.67
Poor

Date of publication
16/09/2019
Date of order
02/09/2019
16/09/2019
Description of trainers was wrong yet I have to pay to return them Not impressed
1.67
Poor

Date of publication
11/09/2019
Date of order
28/08/2019
11/09/2019
Delivery was excellent as i paid for next day delivery, however my Ted Baker shoes were delivered not only damaged but a one a size 5 and one a size 6 in the same box Not good when i needed them for a wedding the following day
2.33
Poor

Date of publication
10/09/2019
Date of order
08/09/2019
10/09/2019
Uninterested staff who are to busy talking to each other then serving customers.
1.67
Poor

Date of publication
26/08/2019
Date of order
12/08/2019
26/08/2019
Wore my boots once, just walked a few doors down and back and my heels are a mess. What poor quality :(
2.33
Poor

Date of publication
19/08/2019
Date of order
05/08/2019
19/08/2019
The shoes I ordered were delivered quickly but unfortunately were very small for my regular size. I returned them but had to pay £2.50 to send them back. I was then refund the cost of the shoes but also had to pay the original postage and packing fee of £2.99. So I ended up with nothing but it cost me £5.49. Will not be using this company again.
2.33
Poor

Date of publication
09/08/2019
Date of order
26/07/2019
09/08/2019
Delivery courier lost’ parcel the day of delivery, apparently parcel showed up a week and half later at collection point.

Customer services promised call backs on numerous occasions, finally happened 2 weeks after ordering
2.00
Poor

Date of publication
12/07/2019
Date of order
28/06/2019
12/07/2019
Shoe sizing is always out, most times there far too small.
The returns are a mine field trying to print a return label, and now I was charged £2 before I could down load a returns label to send them back.
2.00
Poor

Date of publication
24/06/2019
Date of order
10/06/2019
24/06/2019
No update to tell me goods had arrived in store. I had to email to chase & no apology.
2.33
Poor

Date of publication
23/06/2019
Date of order
09/06/2019
23/06/2019
Ordered size 7 all came in size 9
2.00
Poor

Date of publication
18/06/2019
Date of order
04/06/2019
18/06/2019
One pair of shoes was delivered in a different sice than it said on the box. Had trouble returning it
2.33
Poor

Date of publication
12/06/2019
Date of order
29/05/2019
12/06/2019
Good
2.33
Poor

Date of publication
09/06/2019
Date of order
25/05/2019
09/06/2019
Had my footwear delivered to shop didn’t know they had arrived as after ordering I didn’t hear a single thing from them, even after two emails to customer service and phone calls to them as well no response at all the product was absolutely fine just their customer service absolutely terrible
2.00
Poor

Date of publication
20/05/2019
Date of order
05/05/2019
20/05/2019
I never received any correspondence to state my order was ready for collection. I made an enquiry after 10 days and found that it had arrived in the store but no one contaceme it was ready to collect.
When I was placing the order via the Soletrader outlet websites, there was a slot asking for student code reference. but wouldn't accept the number Soletrader repeatedly denied this is a problem
1.67
Poor

soletraderoutlet.co.uk replies: 20/05/2019
Hello, thank you for your review. Our Customer Service team did advise you that student discount does not apply on our Outlet website. They did also confirm the date your order was due to be delivered to store. Kind regards. SOLETRADER

Date of publication
17/05/2019
Date of order
03/05/2019
17/05/2019
Paid £6 for next day delivery, the shoes took 6 days to arrive. No reply to customer queries, very poor service. £6 postage was not refunded with shoe refund.
2.00
Poor

Date of publication
11/05/2019
Date of order
27/04/2019
11/05/2019
It has been weeks and no sign of my order, went to the store in Covent Garden and have been told to wait for an email confirmation and so far nothing
2.00
Poor

Date of publication
09/05/2019
Date of order
24/04/2019
09/05/2019
Very happy with delivery service as it was pick from store where as the service in the store was so bad. They dont care about customer.. even there is eye contact with member of the staff. The girl was so rude and helpless. Coming to the product it had scratch, not in very conditio
Not happy with the purchase
1.67
Poor

Date of publication
29/04/2019
Date of order
15/04/2019
29/04/2019
Sizing not as described boots come up very small. Return theses boot over a week ago and still awaiting a response or refund.

Wouldn’t buy from this trader again.
2.00
Poor

Date of publication
09/03/2019
Date of order
23/02/2019
09/03/2019
I received my order promptly but when opening the product the right sho was dirty and all bobbly. This looked as though it has been a display shoe. If this is the case it should me mentioned at the time of purchase. I emailed and complained. I got a reply advising I could return for free. This does not help the fact that I paid delivery ona product that was faulty.
2.33
Poor

Date of publication
03/03/2019
Date of order
17/02/2019
03/03/2019
I Ordered a size 7, the shoes that came said they were a size 7 but they were to big for even my boy friend who is a size 9
2.00
Poor

Date of publication
25/02/2019
Date of order
11/02/2019
25/02/2019
Order was late due to their internet being down. I had to call and chase after waiting 6 days Poor communication.
2.33
Poor

Date of publication
19/02/2019
Date of order
05/02/2019
19/02/2019
Delivery very good but product poor. Sent two emails to try and sort but no reply. One shoe label stitching upside down on front of shoe. Looks stupid
2.33
Poor

soletraderoutlet.co.uk replies: 20/02/2019
Hello, thank you for your review. We are very sorry that there was a problem with the item that you have ordered. We can confirm that our Customer Service team have been in touch about how to make a free return. We do apologise for the inconvenience caused. Kind regards. SOLETRADER

Date of publication
18/02/2019
Date of order
04/02/2019
18/02/2019
Order arrived. Two left shoes. Arrange the return and asked for an exchange not a refund. Got a refund without any consultation. Poor service.
2.33
Poor

Date of publication
17/02/2019
Date of order
01/02/2019
17/02/2019
Sorry but there is no way these trainers are a size 6 . Now I am left with trainers that I can not wear as they are more like a size 4
2.00
Poor

Date of publication
10/02/2019
Date of order
27/01/2019
10/02/2019
The good were sent out but were returned by DPD to Soletrader for unknown reason. On the way back DPD managed to lose the parcel Soletrader informed me and will reimburse me.
2.00
Poor

Date of publication
09/02/2019
Date of order
09/02/2019
09/02/2019
Happy
2.33
Poor

Date of publication
08/02/2019
Date of order
04/01/2019
08/02/2019
My parcel was left at a neighbors house.The neighbor hadn’t been there for two weeks.The driver said l had sign for it l hadn’t.very poor service.
1.67
Poor

Date of publication
07/02/2019
Date of order
04/02/2019
07/02/2019
I believe if someone has used the shoes once on the floor and they came to change the size please try to tell the customers politely not in a loud voice. I just asked if I can change them but that indian lady on the counter said "if my shoes you wore them outside the shop i am not changing them" in a high tone. Its fine not to get them changed but please if i am asking politely reply me politely
2.00
Poor

Date of publication
06/02/2019
Date of order
22/01/2019
06/02/2019
Zip broke first day fixed but broke again made special trip into city to exchange girl done up zip which was ok without putting on said she had fixed them and wouldn’t exchange not good
2.33
Poor