Date of publication
26/06/2020
Date of order
11/06/2020
26/06/2020
My shoes have arrived but just made it home, some scratches on one pair of shoes as the boxes where really damaged on transit as only were packed on the shoes boxes
2.00
Poor

Date of publication
13/06/2020
Date of order
23/05/2020
13/06/2020
Shoes delivered on time but had to be returned using Soletrader Collect Plus’ service on 30.05.20. Still no refund 13.06.20 and tracking service shows the order still hasn’t reached the depot. E mailed to chase but still waiting for a response a day later. Really not the service I expect. Poor service so I won’t be shopping again online with Soletrader if this is the level of service,
2.00
Poor

Date of publication
10/06/2020
Date of order
27/05/2020
10/06/2020
Ordered some new wellies for my daughter and when they arrived it was obvious they had clearly been worn, label at the bottom was torn off and scuffed on the bottom
1.67
Poor

Date of publication
06/06/2020
Date of order
23/05/2020
06/06/2020
THE WORST EXPERIENCE. CHARGED MY ACCOUNT TWICE AND THEY HAVE BEEN DOING TO OTHERS. CHECK TRUST PILOT!!

The level of customer service I have received has been disgraceful, they are not even apologetic to the situation and showed no urgency in refunding my money. I had to chase and chase for it. BE WARNED
1.67
Poor

Date of publication
03/06/2020
Date of order
20/05/2020
03/06/2020
enquired about half sizes and told Merrell did not supply, Not correct.
Amazon lists half sizes and links to Soletrader
2.33
Poor

Date of publication
01/06/2020
Date of order
18/05/2020
01/06/2020
Never dealt with you before not convinced I would again I ordered a pair of shoes my normal size. When they came although the size was correct on the shoe I couldn’t even get my foot in one. Miles to small so returned them with my comments thankyou
2.00
Poor

Date of publication
30/05/2020
Date of order
16/05/2020
30/05/2020
Item received incorrect size. Customer service Dave very good on stating apology and refund of postage but as yet over a week after they've received it back still no sign of a refund. Not good enough.
1.67
Poor

Date of publication
29/05/2020
Date of order
15/05/2020
29/05/2020
Sent the item back and not received email regarding my item or a refund and had to pay for the item to be shipped back
Poor service
2.33
Poor

Date of publication
17/04/2020
Date of order
03/04/2020
17/04/2020
ordered red, they are bright orange, quality is no where near as good as it looks online, band across foot is really flimsy and unfinished so stray threads visible. Sole is poor and looks very cheap
1.67
Poor

Date of publication
14/03/2020
Date of order
29/02/2020
14/03/2020
Ordered a pair of shoes and they sent the wrong ones. Admitted they never checked them before they sent them out. Piss poor
1.67
Poor

Date of publication
04/03/2020
Date of order
14/01/2020
04/03/2020
Shoes cut into my feet, causing bleeding. Some Trader refused to refund me.
2.00
Poor

Date of publication
23/02/2020
Date of order
22/02/2020
23/02/2020
Customer service was really poor. Except for one lady. The person on the till doesn't seem to bother about the customer, and getting frustrated when asked questions. But seem to promote a shoe protection spray happily. Will never visit again.
2.00
Poor

Date of publication
22/02/2020
Date of order
21/02/2020
22/02/2020
I asked for a size 10 when I got home they gave me a size 9 so had to go back to shop where I meet a arrogant twat so won’t be spending money with you again
2.00
Poor

Date of publication
17/01/2020
Date of order
03/01/2020
17/01/2020
Item was not the same like in the picture . ( POOR QUALITY , COLOR )
2.00
Poor

Date of publication
23/12/2019
Date of order
08/12/2019
23/12/2019
Couldn’t rate the Goods’ as it never arrived.
Customer service is absolutely SHOCKING I waited 4days for item to arrive, it still wasn’t set to dispatched. So I decided to make contact myself via the online chat service, they decided to tell me that my item wasn’t coming, the item was in fact cancelled 3 days before this conversation Was let down of the day of someones Birthday Crap service
2.00
Poor

Date of publication
05/12/2019
Date of order
03/12/2019
05/12/2019
The manager on shift was speaking very loudly on the phone about how poor the staff were and about how terrible customers were, which I don’t think as a customer I needed to hear this. As she was putting my shoes through the till she was still on the phone and refused to put it down as she whispered that’s £24.99, as the phone conversation was apparently more important, she seemed very rude
1.67
Poor

Date of publication
25/11/2019
Date of order
10/11/2019
25/11/2019
Ordered infant size 2 shoes which were under the infant section. I travelled all the way to lakeside to collect and they were childrens size 2 not infant size 2
2.33
Poor

Date of publication
16/11/2019
Date of order
02/11/2019
16/11/2019
Ordered a pair of Ralph Lauren trainers which were in stock when I placed the order, only then to have it cancelled a few days letter without contacting me. I didn't recieve any sort of voucher as an apology.
1.67
Poor

Date of publication
07/11/2019
Date of order
21/10/2019
07/11/2019
I have had my boots 2 weeks and the seam has split After contacting sold trader I was advised to either return by post at my cost Or return into store of which the nearest store is 14 miles away Very poor product and service
2.33
Poor

Date of publication
30/10/2019
Date of order
16/10/2019
30/10/2019
There is no way these uggs are real. I've written the experience off ad a reminder to go out to the shops instead of buying off the internet
2.00
Poor

Date of publication
25/10/2019
Date of order
25/10/2019
25/10/2019
Wrong price on item. I had to pay more than the price tag. Staff couldn't or wouldn't help
2.33
Poor

Date of publication
17/10/2019
Date of order
13/09/2019
17/10/2019
Boots were wrong size so followed returns proceedure, only to receive item back with no explanation. After several unanswered emails eventually got an explanation that they 'looked worn' therefore refused any refund or exchange.
The boots were honestly never worn once other than to try on once inside. Lost £75 and was treated contemptuously by customer services. Will NEVER buy from SoleTrader
1.67
Poor

Date of publication
17/10/2019
Date of order
15/10/2019
17/10/2019
communication was poor
2.00
Poor

Date of publication
16/10/2019
Date of order
02/10/2019
16/10/2019
Very poor quality shoes, and had to pay to return.
2.33
Poor

Date of publication
16/10/2019
Date of order
06/10/2019
16/10/2019
The shoes are weird fit as I am a size 4 in everything but the size 3 are still very large on me with an insole. Very confusing how that’s possible.
1.67
Poor

Date of publication
03/10/2019
Date of order
18/09/2019
03/10/2019
As it was my first time ordering I really was sceptical as I had not heard of them. My first impression was correct Unfortunately when delivery arived I noticed they were torn down one side. I had such problems getting the item back and still awaiting my full refund. It's not to say they may not do good on other items just not mine (shame)
2.33
Poor

Date of publication
19/09/2019
Date of order
04/09/2019
19/09/2019
The boots were fine, although they didn't fit so I ended up returning them. Online customer service was awful
1.67
Poor

Date of publication
16/09/2019
Date of order
02/09/2019
16/09/2019
Description of trainers was wrong yet I have to pay to return them Not impressed
1.67
Poor

Date of publication
11/09/2019
Date of order
28/08/2019
11/09/2019
Delivery was excellent as i paid for next day delivery, however my Ted Baker shoes were delivered not only damaged but a one a size 5 and one a size 6 in the same box Not good when i needed them for a wedding the following day
2.33
Poor

Date of publication
10/09/2019
Date of order
08/09/2019
10/09/2019
Uninterested staff who are to busy talking to each other then serving customers.
1.67
Poor

Date of publication
26/08/2019
Date of order
12/08/2019
26/08/2019
Wore my boots once, just walked a few doors down and back and my heels are a mess. What poor quality :(
2.33
Poor

Date of publication
20/08/2019
Date of order
05/08/2019
20/08/2019
The shoes I ordered were delivered quickly but unfortunately were very small for my regular size. I returned them but had to pay £2.50 to send them back. I was then refund the cost of the shoes but also had to pay the original postage and packing fee of £2.99. So I ended up with nothing but it cost me £5.49. Will not be using this company again.
2.33
Poor

Date of publication
09/08/2019
Date of order
26/07/2019
09/08/2019
Delivery courier lost’ parcel the day of delivery, apparently parcel showed up a week and half later at collection point.

Customer services promised call backs on numerous occasions, finally happened 2 weeks after ordering
2.00
Poor

Date of publication
12/07/2019
Date of order
28/06/2019
12/07/2019
Shoe sizing is always out, most times there far too small.
The returns are a mine field trying to print a return label, and now I was charged £2 before I could down load a returns label to send them back.
2.00
Poor