Date of publication
17/03/2024
Date of order
17/03/2024
17/03/2024
My cloud 5 trainers weren’t of the best quality finish to my other identical pair purchased from on website direct
3.00
Fair

Date of publication
24/02/2024
Date of order
14/02/2024
24/02/2024
Most of this service is good. But please be aware your have to pay to return if things aren’t right. £3. For this reason I won’t be using Sole trader again.
3.00
Fair

Date of publication
28/12/2023
Date of order
28/12/2023
28/12/2023
3.00
Fair

Date of publication
26/12/2023
Date of order
18/12/2023
26/12/2023
Great shoe
3.00
Fair

Date of publication
20/12/2023
Date of order
20/12/2023
20/12/2023
Well the product And delivery was good ,
BUT , you sent the wrong product.
3.00
Fair

Date of publication
10/12/2023
Date of order
03/12/2023
10/12/2023
The boots that turned up were not the ones in the picture.Good quality but wrong style.
3.00
Fair

Date of publication
01/12/2023
Date of order
24/11/2023
01/12/2023
It took too long to ship the order
3.00
Fair

Date of publication
25/11/2023
Date of order
25/11/2023
25/11/2023
Picked a leather trainer up no price o was waiting 10 minutes on lad coming back ,I ended picking something else as I never found out price yet
3.00
Fair

Date of publication
22/11/2023
Date of order
22/11/2023
22/11/2023
Staff on the till were nice but I got a pair of shoes I wanted to have a look at a different size but he said just try a different pair of a different shoe
3.00
Fair

Date of publication
19/11/2023
Date of order
18/11/2023
19/11/2023
A pair of boots was marked as 50% off full retail price. When I went to buy them I was told it was labelled incorrectly and was only 30% off but I thought that was very misleading and I pointed out that they have to honour the label that’s on the boots but the man disagreed. I’m sure this is illegal.
3.00
Fair

Date of publication
19/11/2023
Date of order
19/11/2023
19/11/2023
3.00
Fair

Date of publication
19/11/2023
Date of order
19/11/2023
19/11/2023
The person that served me was lovely. The person that took my money (someone different) made an uncomfortable comment about my trousers.
3.00
Fair

Date of publication
30/10/2023
Date of order
30/10/2023
30/10/2023
Wee bit worried as , no return date on receipt ( as I bought for Christmas Present ) but , from purchase to delivery , faultless
3.00
Fair

Date of publication
28/10/2023
Date of order
28/10/2023
28/10/2023
Can be improved by attending to the customers and noticing that some customers are waiting for some assistance.
3.00
Fair

Date of publication
26/10/2023
Date of order
26/10/2023
26/10/2023
Products , range and price good but a Web site down no option to purchase through outlet had to get from elsewhere
3.00
Fair

Date of publication
25/10/2023
Date of order
25/10/2023
25/10/2023
My order arrived via DPD. They left it outside during storm Babet in the pouring rain and wind. The box inside the bag got wet and damaged. I opened a chat with Sole Trader who have never got back to me. Really annoyed and this is putting me off using them again
3.00
Fair

Date of publication
24/10/2023
Date of order
24/10/2023
24/10/2023
3.00
Fair

Date of publication
04/09/2023
Date of order
04/09/2023
04/09/2023
They took my order and then a day or 2 later cancelled it as they said they didn’t have the stock.
3.00
Fair

Date of publication
18/08/2023
Date of order
17/08/2023
18/08/2023
Friendly service. However, I went to pay with a Cheshire Oaks Gift Card and was told that they do not accept them, so I had to pay with my card. After checking with Guest Sevices, I was told that ALL shops accept gift cards. So I returned to Soletrader to get a refund and use my gift card to buy my shoes. The cashier originally mistook my gift card for a 10% discount card (which isn't accepted in
3.00
Fair

Date of publication
04/08/2023
Date of order
04/08/2023
04/08/2023
Bought wrong shoe 2
3.00
Fair

Date of publication
03/08/2023
Date of order
03/08/2023
03/08/2023
3.00
Fair

Date of publication
29/07/2023
Date of order
29/07/2023
29/07/2023
I ordered two pairs of flip flops, which then went down in price the day after I ordered, bit disappointed and now I have to pay £3-£4 to return them
3.00
Fair

Date of publication
16/07/2023
Date of order
16/07/2023
16/07/2023
Not enough staff on to deal with demand. Staff were friendly and helpful but a little overwhelmed with the amount of people requiring help.
3.00
Fair

Date of publication
12/07/2023
Date of order
12/07/2023
12/07/2023
I didn’t take my paper receipt as they said it would be emailed to me. I haven’t received it yet.

Staff were friendly and got the shoes I requested efficiently.
3.00
Fair

Date of publication
18/06/2023
Date of order
18/06/2023
18/06/2023
Quick delivery but returns are hardwork. Only QR code given to get returns info.... If no QR code reader, like me, email. Then you get a QR code to print off to take to post office..... I may buy again from them, but only if 100% sure the item will fit and no return needed.
3.00
Fair

Date of publication
04/06/2023
Date of order
04/06/2023
04/06/2023
Placed order which was accepted and then cancelled due to not having in stock. Reordered a different colour sandal which was despatched and delivered quickly
3.00
Fair

Date of publication
22/05/2023
Date of order
20/05/2023
22/05/2023
Poor service, I was the only person in the store at the time and I had to go and ask for assistance. Once I had the shoe the gentleman walked away before I could ask for another, I had to go and call him again.
3.00
Fair

Date of publication
16/05/2023
Date of order
15/05/2023
16/05/2023
Customer service needs improvement. Quite rude and abrupt service. And standing around chatting while I needed some assistance
3.00
Fair

SOLETRADER OUTLET replies: 17/05/2023
Hello, thank you for your review. We are sorry to hear about your experience in our store. This will be addressed. We are sorry for the disappointment caused. Kind regards. SOLETRADER

Date of publication
13/05/2023
Date of order
13/05/2023
13/05/2023
Staff were not interested in serving and were quite rude
3.00
Fair

Date of publication
11/05/2023
Date of order
11/05/2023
11/05/2023
3.00
Fair

Date of publication
11/05/2023
Date of order
10/05/2023
11/05/2023
More sales especially now people are struggling with money
3.00
Fair

Date of publication
06/05/2023
Date of order
06/05/2023
06/05/2023
Good Price on Shoes - Delivery a bit slow.
3.00
Fair

Date of publication
30/04/2023
Date of order
30/04/2023
30/04/2023
Staff were polite but not really on the shop floor so had to go to counter for support

Be good to have colleagues engaging more with clients to be able to give assistance if required
3.00
Fair

Date of publication
13/04/2023
Date of order
10/04/2023
13/04/2023
3.00
Fair

Date of publication
12/03/2023
Date of order
12/03/2023
12/03/2023
3.00
Fair

Date of publication
16/02/2023
Date of order
16/02/2023
16/02/2023
The reason I gave 3 stars is because not only do you pay for deliveries but also returns.
I would give 5 stars for very quick delivery though.
3.00
Fair

Date of publication
29/01/2023
Date of order
29/01/2023
29/01/2023
Terrible format for organising returns.. had to pay £3 to return item via post office. Won't use again
3.00
Fair

Date of publication
29/01/2023
Date of order
29/01/2023
29/01/2023
3.00
Fair

Date of publication
28/01/2023
Date of order
28/01/2023
28/01/2023
3.00
Fair

Date of publication
16/01/2023
Date of order
16/01/2023
16/01/2023
3.00
Fair