Date of publication
23/08/2019
Date of order
08/08/2019
23/08/2019
Slow delivery, unhelpful staff in the store when checking order status.
Item ordered is good.
2.67
Fair

Date of publication
15/08/2019
Date of order
01/08/2019
15/08/2019
Delivery was sent to wrong address.. Although by courier
3.00
Fair

Date of publication
15/08/2019
Date of order
01/08/2019
15/08/2019
Communication was slow and so was delivery box was broken shoes just shoved in lucky the shoes are rubber so don’t scratch easy
3.33
Fair

Date of publication
12/08/2019
Date of order
29/07/2019
12/08/2019
Good product, good value badly let down by the courier.
Sandals were a cosier fit than expected.
3.33
Fair

Date of publication
04/08/2019
Date of order
21/07/2019
04/08/2019
Delivered in good time. But the returns process is awful. After paying for a return label the shop couldn’t scan the label. Contacted Soletrader and they didn’t seem bothered or interested at all. No help. So contacted the courier and managed to resolve the issue MYSELF. Customer service totally put me off from ordering from them again. The product wasn’t true to size hence why had to return.
2.67
Fair

Date of publication
23/07/2019
Date of order
09/07/2019
23/07/2019
Delivery took a long time
3.00
Fair

Date of publication
20/07/2019
Date of order
04/07/2019
20/07/2019
Paid extra for next day delivery which didn’t happen
3.00
Fair

Date of publication
10/07/2019
Date of order
26/06/2019
10/07/2019
Ok in all
3.00
Fair

Date of publication
05/07/2019
Date of order
21/06/2019
05/07/2019
Problems with return service took me hours to sort out
3.33
Fair

Date of publication
02/07/2019
Date of order
18/06/2019
02/07/2019
Would be better if postage was free
3.33
Fair

Date of publication
01/07/2019
Date of order
17/06/2019
01/07/2019
The good didn’t match the size stated at all
3.00
Fair

Date of publication
24/06/2019
Date of order
10/06/2019
24/06/2019
I generally find that I have to make a call to see if the item is in the shop rather than the shop contacting me. But staff in the shop are always very helpful and professional
3.33
Fair

Date of publication
05/06/2019
Date of order
21/05/2019
05/06/2019
I ordered an EU 39 sandal and received a US size 8 which is half a size too small. This was very disappointing as I had planned to wear the sandals to a wedding.
It was also quite upsetting that I had to pay to get the item returned though the wrong size was sent
The returns process is so inconvenient, an unnecessary hassle, however delivery was quick
2.67
Fair

Date of publication
01/06/2019
Date of order
17/05/2019
01/06/2019
the delivery tool longer than anticipated. also when the shoe size was too small and the staff offered to replace the shoes with larger size I was asked to pay extra. The price i paid initially was £29 but in order to get 1/2 size larger shoes I was asked to pay £45. Which was ridiculous. I explained to the member of staff that I paid £29 and I want to stick to this price, but i was refused.
3.00
Fair

Date of publication
30/05/2019
Date of order
16/05/2019
30/05/2019
Product excellent and at a great price But I paid for next day delivery and didn’t receive the shoes until 5 days later. Pretty annoying.
3.33
Fair

soletraderoutlet.co.uk replies: 31/05/2019
Hello, thank you for your review. We are very sorry that your order was delivered later than requested and for the inconvenience this caused. We can confirm that the delivery charge has been refunded. Kind regards. SOLETRADER

Date of publication
27/05/2019
Date of order
13/05/2019
27/05/2019
You don't state what it is I am suppose to be reviewing. If you said what the goods were I might then be able to provide a review.
3.00
Fair

Date of publication
24/05/2019
Date of order
10/05/2019
24/05/2019
Very expensive delivery
3.33
Fair

Date of publication
23/05/2019
Date of order
09/05/2019
23/05/2019
The item ordered was substandard and promptly returned. Looked like seconds as the two did not match in colour and width of straps
3.33
Fair

Date of publication
26/04/2019
Date of order
25/04/2019
26/04/2019
Staff who were getting the shoes from out the back look like they couldn’t be bothered and one didn’t even bring them to me where I was standing with my partner and all our other shopping she just dumped them on the bench and said they’re down there. They never followed through asking how the shoes were or felt or how they fit or anything.
2.50
Fair

Date of publication
20/04/2019
Date of order
06/04/2019
20/04/2019
For most people this company will be fine. I have large wide feet and they couldn’t help me.
3.33
Fair

Date of publication
09/04/2019
Date of order
25/03/2019
09/04/2019
General good
3.33
Fair

Date of publication
08/04/2019
Date of order
25/03/2019
08/04/2019
I received the boots nice and quickly, I loved the look. I wore them twice and both of the heel studs came off I had to pay £10 to have them re heeled within one week of receiving the boots :-(
2.67
Fair

soletraderoutlet.co.uk replies: 09/04/2019
Hello, thank you for your review. We are sorry to hear about the problem with the boots you have purchased. In these circumstances we would always advise to contact our Customer Service team who could have advised you to make a free return for an exchange. Kind regards. SOLETRADER

Date of publication
07/04/2019
Date of order
24/03/2019
07/04/2019
I recieved no confirmation the goods were ready for collection, after 2 weeks I emailed only to be told that it was in the shop , still no official confirmation email . Then in the shop I was informed it had been there for the previous 11 days , not happy with the experience, but happy that finally got the goods .
2.67
Fair

Date of publication
31/03/2019
Date of order
30/03/2019
31/03/2019
Helpful when asked but staff did very little to notice or offer assistance
2.50
Fair

Date of publication
31/03/2019
Date of order
30/03/2019
31/03/2019
Good service
3.00
Fair

Date of publication
31/03/2019
Date of order
16/03/2019
31/03/2019
At the shop excellent. There choice of delivery company dpd terrible . They say they’re delivering at that date . Take time off for delivery and then driver Anthony doesn’t deliver or just doesn’t deliver to the correct destination dpd terrible
3.00
Fair

Date of publication
24/03/2019
Date of order
10/03/2019
24/03/2019
I had to contact Soul trader twice regarding my delivery. No communication received to say my item was ready for collection.
3.00
Fair

Date of publication
05/03/2019
Date of order
18/02/2019
05/03/2019
This my 1st order never arrived was sent back by the courier so not a good start. Not sure why this happened and whose fault it was However customer service at soletrader was good after the event and I received an apology. Am now awaiting a 2nd order tomorrow so fingers crossed I receive the parcel safely.
Regards,
Jane Carr
3.00
Fair

Date of publication
04/03/2019
Date of order
03/03/2019
04/03/2019
Very good
3.00
Fair

Date of publication
02/03/2019
Date of order
02/03/2019
02/03/2019
staff could do better at to go and find them they was all around the cash desk talking, and at to ask again for alternative sizes
3.00
Fair

Date of publication
27/02/2019
Date of order
13/02/2019
27/02/2019
Slow delivery to store for collection, and not good communication after placing order.
3.33
Fair

Date of publication
15/02/2019
Date of order
01/02/2019
15/02/2019
Was ok but the goods were nothing like the picture or description
3.33
Fair

Date of publication
13/02/2019
Date of order
13/02/2019
13/02/2019
Goods advertised not available in shop....
3.33
Fair

Date of publication
13/02/2019
Date of order
30/01/2019
13/02/2019
Sadly the boots I bought broke after 4 days of use, however they’ve been returned and hopefully an exchange / replacement are on their way.
3.00
Fair

Date of publication
13/02/2019
Date of order
30/01/2019
13/02/2019
Shoes didnt come next day when I ordered next day delivery - arrived 2 days later instead. Other than that happy with purchase.
3.00
Fair

Date of publication
11/02/2019
Date of order
28/01/2019
11/02/2019
The boots were good when we got them but we were sent the wrong size initially. Customer service wa good though as they did their best to sort it out efficiently.
3.00
Fair

Date of publication
11/02/2019
Date of order
27/01/2019
11/02/2019
The shoes are not as good as shown in the picture, poor quality.
3.33
Fair

Date of publication
16/01/2019
Date of order
02/01/2019
16/01/2019
Good pricing
Not sure of one shoe I bought, did not look genuine.
3.00
Fair

Date of publication
11/01/2019
Date of order
27/12/2018
11/01/2019
Not really happy with my item
3.00
Fair

Date of publication
31/12/2018
Date of order
15/12/2018
31/12/2018
Order accepted but cancelled 2days later as stock had run out. Payment refunded
3.00
Fair