Date of publication
25/11/2019
Date of order
05/11/2019
25/11/2019
Still waiting for a refund....
2.67
Fair

Date of publication
23/11/2019
Date of order
23/11/2019
23/11/2019
Not enough staff so long wait to be served. Nearly couldn’t be bothered to wait and would have walked out but stayed and eventually got served.
3.00
Fair

Date of publication
20/11/2019
Date of order
06/11/2019
20/11/2019
Product look like ok but seems to be no longer
2.67
Fair

Date of publication
18/11/2019
Date of order
16/11/2019
18/11/2019
Helpful but could have been a bit more cheerful
3.00
Fair

Date of publication
16/11/2019
Date of order
01/11/2019
16/11/2019
Goods were damaged when opened box, lost postage money when returned to shop
3.33
Fair

Date of publication
14/11/2019
Date of order
05/11/2019
14/11/2019
Great service
3.33
Fair

Date of publication
11/11/2019
Date of order
28/10/2019
11/11/2019
Just OK
3.33
Fair

Date of publication
05/11/2019
Date of order
21/10/2019
05/11/2019
Did not receive email to say my shoes were ready
2.67
Fair

Date of publication
04/11/2019
Date of order
20/10/2019
04/11/2019
One pair good- 2nd wrong colour sent even tho on box was written correct colour
3.00
Fair

Date of publication
01/11/2019
Date of order
17/10/2019
01/11/2019
Boots did fit - No bigger dize
3.00
Fair

Date of publication
26/10/2019
Date of order
26/10/2019
26/10/2019
Good service
3.00
Fair

Date of publication
26/10/2019
Date of order
26/10/2019
26/10/2019
Did not have sizes in some shoes
3.33
Fair

Date of publication
15/10/2019
Date of order
01/10/2019
15/10/2019
Quite a lot of items are out of stock,when I found something I liked I ordered a pair of shoes which were very nice when I received them, but unfortunately they were too small and the next size up were , you quest it out of stock and the shame is it cost me £2.00 to send them back, so very disappointed.
2.67
Fair

Date of publication
14/10/2019
Date of order
14/10/2019
14/10/2019
Chose boots which were on display in the window for £34.99 asked for in a size 5 had to have the right boot off display no discount offered although I did ask this as would be normal in other shops. When I left the shop I thought he charged me £38.49 looked at window display again and thought no he hasn't it definitely says £34.99 checked receipt unfortunately when got home charged £38.49 ????
3.00
Fair

Date of publication
14/10/2019
Date of order
13/10/2019
14/10/2019
The shoes i bought for my son the sole lining came off in 8 weeks of purchasing but was easily refunded by the store just the difficulty in finding school shoes in one day but the staff were very helpful xx
3.00
Fair

Date of publication
11/10/2019
Date of order
27/09/2019
11/10/2019
Exactly the same as the last time I did a click and collect from Sole Trader no email came to tell me the item was ready. Last time this happened the manager of the store told me that they had Tuesday deliveries so I went in this time on the Wednesday to find my item was there buy the sales assistant told me they always had issues with customers not being emailed. SORT YOUR SYSTEM OUT
3.33
Fair

Date of publication
08/10/2019
Date of order
09/09/2019
08/10/2019
I didn’t receive an email to say the item was ready for collection and the tracking link never updated to say if the item had delivered. I rang customer service who were really helpful and contacted the store for me to find out if the item had arrived. The boots themselves are lovely but the leather is quite stiff as mentioned in previous reviews so will need breaking in a bit.
3.33
Fair

Date of publication
07/10/2019
Date of order
07/10/2019
07/10/2019
Bought some nice boots but service was abit lacking not a smile or did u find everything you wanted just a glare and can I have your email address
3.00
Fair

Date of publication
04/10/2019
Date of order
04/10/2019
04/10/2019
Shop is good plenty of choice but salesman was far too pushy
3.00
Fair

Date of publication
24/09/2019
Date of order
24/09/2019
24/09/2019
Friendly staff
3.00
Fair

Date of publication
16/09/2019
Date of order
28/08/2019
16/09/2019
Shoes broke within a week, was told to take back to local store which was 40 miles from where I live or return via post which meant my daughter having no school shoes. Poor to be honest
2.67
Fair

Date of publication
15/09/2019
Date of order
01/09/2019
15/09/2019
My item didn’t get delivered, got stuck in the system the refund also takes ages to come through
2.67
Fair

Date of publication
14/09/2019
Date of order
22/08/2019
14/09/2019
Ok service
3.00
Fair

Date of publication
14/09/2019
Date of order
22/08/2019
14/09/2019
Abc123
3.00
Fair

Date of publication
14/09/2019
Date of order
30/08/2019
14/09/2019
Ordered a pair of vans and waited 2 weeks still never received an email to tell me they were in store had to email sole trader my self they said they would be delivered the following day still to email to say they had been delivered then waited a further 2 days and had to call the store and the manager told me they had been in the store for a week was happy as they were a birthday present
2.67
Fair

Date of publication
12/09/2019
Date of order
20/08/2019
12/09/2019
Minimal staffing levels and they seemed to have little interest in selling shoes.
2.67
Fair

Date of publication
10/09/2019
Date of order
27/08/2019
10/09/2019
Did not get shoes out of stock so very disappointed
3.00
Fair

Date of publication
01/09/2019
Date of order
17/08/2019
01/09/2019
Advertised delivery would be 3-5 days, took over 1 week to arrive
2.50
Fair

Date of publication
27/08/2019
Date of order
13/08/2019
27/08/2019
Sent me an e-mail confirming my order shoes size 6 sent me a size 7 to big no explanation
2.50
Fair

Date of publication
23/08/2019
Date of order
08/08/2019
23/08/2019
Slow delivery, unhelpful staff in the store when checking order status.
Item ordered is good.
2.67
Fair

Date of publication
15/08/2019
Date of order
01/08/2019
15/08/2019
Delivery was sent to wrong address.. Although by courier
3.00
Fair

Date of publication
15/08/2019
Date of order
01/08/2019
15/08/2019
Communication was slow and so was delivery box was broken shoes just shoved in lucky the shoes are rubber so don’t scratch easy
3.33
Fair

Date of publication
12/08/2019
Date of order
29/07/2019
12/08/2019
Good product, good value badly let down by the courier.
Sandals were a cosier fit than expected.
3.33
Fair

Date of publication
04/08/2019
Date of order
21/07/2019
04/08/2019
Delivered in good time. But the returns process is awful. After paying for a return label the shop couldn’t scan the label. Contacted Soletrader and they didn’t seem bothered or interested at all. No help. So contacted the courier and managed to resolve the issue MYSELF. Customer service totally put me off from ordering from them again. The product wasn’t true to size hence why had to return.
2.67
Fair

Date of publication
23/07/2019
Date of order
09/07/2019
23/07/2019
Delivery took a long time
3.00
Fair

Date of publication
20/07/2019
Date of order
04/07/2019
20/07/2019
Paid extra for next day delivery which didn’t happen
3.00
Fair

Date of publication
10/07/2019
Date of order
26/06/2019
10/07/2019
Ok in all
3.00
Fair

Date of publication
05/07/2019
Date of order
21/06/2019
05/07/2019
Problems with return service took me hours to sort out
3.33
Fair

Date of publication
02/07/2019
Date of order
18/06/2019
02/07/2019
Would be better if postage was free
3.33
Fair

Date of publication
01/07/2019
Date of order
17/06/2019
01/07/2019
The good didn’t match the size stated at all
3.00
Fair