Date of publication
27/06/2020
Date of order
13/06/2020
27/06/2020
Ordered normal size in shoe. Considerably smaller than the size stated, so had to return them. Had to pay postage to receive then postage to send back-waste of my money. Not happy.
3.00
Fair

Date of publication
24/06/2020
Date of order
10/06/2020
24/06/2020
No issues with the service. Just that the trainers bought were tighter in fit although I ordered a correct size. Can live with it but not entirely happy. Good price too
3.33
Fair

Date of publication
22/06/2020
Date of order
08/06/2020
22/06/2020
Great if nothing goes wrong. Terrible if they mess up. 8 days later an still waiting for right order
2.67
Fair

Date of publication
21/06/2020
Date of order
05/06/2020
21/06/2020
My order was very good but the packaging was damaged.
3.33
Fair

Date of publication
17/06/2020
Date of order
03/06/2020
17/06/2020
Sent items back and still waiting for a refund on both items 14 days later !!!!
3.00
Fair

Date of publication
16/06/2020
Date of order
01/06/2020
16/06/2020
Bought online and used the 20% code only to find that VAT was added after this so no extra discount. Very disappointed. Will not be using this service again.
3.00
Fair

Date of publication
15/06/2020
Date of order
23/05/2020
15/06/2020
Delivery and Goods are good. Unfortunately Sole trader debited my account twice and did never respond to my request to correct this mistake. In the end I had to wait 10 days to get my money back via my debit card provider. Very disappointing performance from Sole trader!
3.00
Fair

Date of publication
08/06/2020
Date of order
25/05/2020
08/06/2020
Took my money twice
Promised a refund on incorrect charge
Had to be chased 3 times to get a refund
3.00
Fair

Date of publication
08/06/2020
Date of order
24/05/2020
08/06/2020
Item arrived quick
Customer service shocking!
I got double charged it took 3 days before anyone relied to my email, and 10days before receiving my refund, after being told it will be tomorrow 3 times, the bank ended up getting the refund for me!
3.00
Fair

Date of publication
05/06/2020
Date of order
22/05/2020
05/06/2020
They took payment twice from my card, and I’m struggling to get the refund , VERY DISAPPOINTED
3.00
Fair

Date of publication
30/05/2020
Date of order
16/05/2020
30/05/2020
Not happy was led to believe free shipping to highland (mainland!) was not made clear during process until it was too late Emailed you immediately to cancel but no one replied !not very clear felt misled!
3.00
Fair

Date of publication
28/05/2020
Date of order
14/05/2020
28/05/2020
Delivery through DPG is very poor they do not take notice of delivery options until the second delivery attempt..
3.33
Fair

Date of publication
27/05/2020
Date of order
13/05/2020
27/05/2020
Shoes a great fit and arrived on time. Sadly because the shoes are a natural soft tan colour, I didn’t realise until the labels were off and I’d worn them outside that one shoe was completely sun faded so they look terrible and I can’t wear them. A real shame.
2.50
Fair

Date of publication
19/05/2020
Date of order
04/05/2020
19/05/2020
Having returned a pair of shoes as they were damaged/faulty I was told they were unable to send me a replacement pair. This was disappointing as the shoes were still available on the website?
3.33
Fair

Date of publication
18/05/2020
Date of order
04/05/2020
18/05/2020
The delivery is shocking as they never act on their own web sites customer requests until the second delivery attempt
3.00
Fair

Date of publication
17/05/2020
Date of order
03/05/2020
17/05/2020
Not happy about quality of goods but still had to pay postage to return those goods will think twice about ordering from Soletrader again because of this rgds
3.33
Fair

Date of publication
13/05/2020
Date of order
29/04/2020
13/05/2020
I ordered Ugg ankle boots during the lockdown period .They were delivered the next day which was excellent . I also thought that I had ordered the wrong size , mistaking American size 8 for Uk size 8 ,however assured by helpful live chat that Uk size 6 had been ordered.
I struggled to get the right boot on so much so that I feel the reason for cheaper price is due to product being rejects .
3.33
Fair

Date of publication
07/05/2020
Date of order
22/04/2020
07/05/2020
Web site discription incorrect had to return, v slow on the refund
3.00
Fair

Date of publication
02/05/2020
Date of order
18/04/2020
02/05/2020
Ordered two pairs of shoes in size 10. One was correct, the other was size 9 so I've had to post them back requesting an exchange for the correct size
2.67
Fair

Date of publication
28/03/2020
Date of order
14/03/2020
28/03/2020
Box was ripped and damaged.
Shoes were used, scratched, scuffed all over and dirty on the soles.
Just cleaned and polished as could not be bothered to complain and return.
Won’t be using again.
2.50
Fair

Date of publication
26/03/2020
Date of order
12/03/2020
26/03/2020
Advertised what they didn’t have in stock On a plus point the refund was speedy on the same day
3.00
Fair

Date of publication
08/03/2020
Date of order
23/02/2020
08/03/2020
the shoe box was held together by sellotape and one trainer looked worn. And I had to pay to return the trainers, what an audacity!!!!!!
2.67
Fair

Date of publication
03/03/2020
Date of order
01/03/2020
03/03/2020
Delivery i didnt use as i purchased in store, hence theblow score. Maybe a star for N/A could be added for those that shop in store.
2.67
Fair

Date of publication
27/02/2020
Date of order
27/02/2020
27/02/2020
Staff not the friendlist like it was an effort to serve me. Shoes and price excellent .
2.67
Fair

Date of publication
24/02/2020
Date of order
08/02/2020
24/02/2020
I sent for two pairs of shoes from Sole trader. When they arrived one of the boxes was severley damaged and also had water damage. The shoes inside looked alright but I decided to return them. Agter contacting customer services they advised to just return the item. I then noticed a £2 return charge . I then called back to get this waivered as ut was sole traders fault that the box gad been damaged
3.00
Fair

Date of publication
23/02/2020
Date of order
08/02/2020
23/02/2020
Price was good, shoes had some marks in them; not all the best.
3.00
Fair

Date of publication
17/02/2020
Date of order
15/02/2020
17/02/2020
Very pleased with my purchase
3.00
Fair

Date of publication
03/02/2020
Date of order
01/02/2020
03/02/2020
I asked for a size 4 and tried them on but then found out they were actually a size 5. I then again asked for a size 4 from the same sales person but you didn't have the size so I actually bought the size 5 as they fitted ok. Happy with the shoes though
3.00
Fair

Date of publication
26/01/2020
Date of order
11/01/2020
26/01/2020
Shop were very helpful and polite. Their professionalism let down by head office ineptitude using misleading photographs of the product on the website. I would never had purchased the shoes had I known what the true product looked like.
3.33
Fair

Date of publication
21/01/2020
Date of order
30/12/2019
21/01/2020
Returns...grrr. Nearest point of collection 25 min drive away. You have to pay an extra £2 online when making a return which they say they will refund for incorrect/faulty product. Also, no option for PayPal to pay the return fee so I had to get my credit card out just for £2, very annoying, and they didn't refund it either despite product being incorrect. Won't be ordering from them again
2.67
Fair

Date of publication
13/01/2020
Date of order
30/12/2019
13/01/2020
Received shoes okay although had to return them. Received refund online for cost of the shoes excluding original delivery costs. E-mailed customer services twice advising that under the Consumer Contracts Regulations 2013, with distance selling, the trader is required to refund the delivery cost of getting the goods to the customer in the first place. Both e-mails ignored and still waiting.
2.67
Fair

Date of publication
11/01/2020
Date of order
28/12/2019
11/01/2020
Was not emailed to say goods had arrived in store. Passing by and popped in on off chance and items were there. Lyle and Scott slippers fluff comes out and found round the house.
3.33
Fair

Date of publication
05/01/2020
Date of order
04/01/2020
05/01/2020
Nice shoes at a nice price. Customer service was a bit lacking.
3.33
Fair

Date of publication
04/01/2020
Date of order
03/01/2020
04/01/2020
Staff are not on the ball with customers that need serving.
So being aware of their customers and taking time to say that they will be served soon as wouldn't go a miss.
It's not the first time I've been in the shop so around September time was my last visit , and it happened then too.
I've been in retail for 23 yrs and its paramount you are aware who is in your shop.
3.00
Fair

Date of publication
30/12/2019
Date of order
14/12/2019
30/12/2019
Shipping took longer than expected
3.33
Fair

Date of publication
30/12/2019
Date of order
13/12/2019
30/12/2019
The back of the boots have no protection, I will be looking for a refund please.
3.00
Fair

Date of publication
27/12/2019
Date of order
27/12/2019
27/12/2019
I was never able to find different sizes. They always have last pair left.
3.00
Fair

Date of publication
26/12/2019
Date of order
24/12/2019
26/12/2019
Staff not enthusiastic...no rapport built.
2.67
Fair

Date of publication
26/12/2019
Date of order
11/12/2019
26/12/2019
Order a size 8 pair of shoes, receipt and email confirmed size 8 ordered and paid for. Received size 7 shoes How can this be checked and confirmed as correct before delivery?? Very poor
Can’t comment on Customer service yet as not been able to complain due to it being Christmas Day and the shoes were a present
2.50
Fair

Date of publication
17/12/2019
Date of order
04/12/2019
17/12/2019
happy with product range and choice
3.00
Fair