Date of publication
04/04/2024
Date of order
20/03/2024
04/04/2024
Medication did not arrive. Still awaiting a refund 3 weeks on!
1.00
Very Poor
Dr Fox Pharmacy replies: 04/04/2024
Hello. Thank you for your review, the refund was actioned on 21 March. We will contact you directly regarding this. Best regards
Date of publication
28/03/2024
Date of order
13/03/2024
28/03/2024
The pills did not work , and left me a the worst headache I’ve ever had using this sort of treatment, even with the coating removed, please send me a return label and refund or replace them with something that works please , regards Dennis
1.00
Very Poor
Dr Fox Pharmacy replies: 30/03/2024
Hello, very sorry to hear you are not happy with your order. We will contact you directly to arrange an exchange for a different brand to try, or a refund. Kind regards
Date of publication
16/03/2024
Date of order
01/03/2024
16/03/2024
I purchased an item and paid via debit card and order confirmed. No mention of age verification at this stage. Only post purchase was I emailed to confirm my identity with passport or driving licence. Neither of which I possess. Fair warning should applied prior to purchase to save the hassle of back and forth messages.
1.00
Very Poor
Dr Fox Pharmacy replies: 18/03/2024
Thank you for your review and very sorry that you were not happy with the service. The patient identity check is mentioned both on the medical questionnaire ("I am over 18 and I agree to identity verification checks") and also the account registration page ("Identity verification: Use correct name and date of birth") prior to ordering. Patient identity can be confirmed with either a photo supplied
Date of publication
14/03/2024
Date of order
28/02/2024
14/03/2024
Rude staff don’t answer the telephone ,they have shut my account down with no refund,
1.00
Very Poor
Dr Fox Pharmacy replies: 14/03/2024
Unfortunately we are now unable to provide service to your address as we seem to have multiple issues with deliveries, resulting in significant losses incurred (full refunds are issued every time). We want to ensure we can maintain our usual high standards, including delivery, which appear to have not been upheld for your previous orders. Apologies for this, we would suggest using an alternative o
Date of publication
05/02/2024
Date of order
21/01/2024
05/02/2024
Another disappointment had two wait two day four my package came ,
1.00
Very Poor
Dr Fox Pharmacy replies: 06/02/2024
Thank you for your review. In this instance you ordered on a Sunday, the item was posted on the Monday, and delivered on the Tuesday. This is the 8th negative review of our service you have posted in the last 2 years, and we are unsure why you continue to make repeated orders? We acknowledge there have been issues in the past with Royal Mail deliveries to your address and we have switched to using
Date of publication
18/12/2023
Date of order
02/12/2023
18/12/2023
they would not let me repeat my order ? which I need so I go elswhere
1.00
Very Poor
Dr Fox Pharmacy replies: 19/12/2023
Thank you for your review. Our doctors sent messages to explain that prescribing guidelines for the treatment you requested do not permit a repeat within 3 months, and to consult your GP as tests and alternative treatment may be required. Best regards
Date of publication
15/12/2023
Date of order
30/11/2023
15/12/2023
Rude staff
1.00
Very Poor
Dr Fox Pharmacy replies: 19/12/2023
Thank you for your review. I have investigated the communications from our staff and can see they were very courteous. I understand you were upset that Royal Mail misplaced your medication and that delivery problems had been an issue in the past as well. Our staff resolved in all cases.
Date of publication
15/12/2023
Date of order
29/11/2023
15/12/2023
Ineeded a re-issue of Meds,this was refused. so now I go elsewhere.fair enough?
1.00
Very Poor
Dr Fox Pharmacy replies: 20/12/2023
Thank you for your review. Our doctors sent messages to explain that prescribing guidelines for the treatment you requested do not permit a repeat within 3 months, and to consult your GP as tests and alternative treatment may be required. Best regards
Date of publication
07/12/2023
Date of order
16/11/2023
07/12/2023
I took the weeks course of tablets & they didn’t stop any symptoms & when I retested my results came back positive. Not happy with this plus the tablets are not the same as what the clinic provide. I will be contacting the seller personally for a refund or replacement of tablets.
1.00
Very Poor
Dr Fox Pharmacy replies: 07/12/2023
Thank you for your review and sorry to hear the symptoms have not subsided. Please note a test can give a positive result for many weeks after treatment. Please consult your regular doctor as you may need additional tests and alternative treatment. All our medicine is genuine, UK licensed and approved, batch tested by quality controllers after manufacture, sourced through regulated supply chains,
Date of publication
23/11/2023
Date of order
08/11/2023
23/11/2023
Asked for a treatment and was refused even after I answered to the questions. Suspecting people is not helping them.
1.00
Very Poor
Dr Fox Pharmacy replies: 23/11/2023
Thank you for your review and very sorry we could not help you this time. Our online consultations are set up to provide safe and effective treatment which require honest and accurate responses. We are unable to provide the treatment you are looking for if it is listed for use for another medical problem.
Date of publication
04/10/2023
Date of order
04/10/2023
04/10/2023
1.00
Very Poor
Date of publication
07/09/2023
Date of order
23/08/2023
07/09/2023
Dr Fox has not replied to my Message.
1.00
Very Poor
Dr Fox Pharmacy replies: 07/09/2023
Hello. Thank you for your review. We are very sorry we have checked your account and the emails and do not appear to have received any. Please do not hesitate to contact us at info@doctorfox.co.uk and we will resolve any issues as quickly as possible. Best regards
Date of publication
19/07/2023
Date of order
04/07/2023
19/07/2023
1.00
Very Poor
Date of publication
16/07/2023
Date of order
01/07/2023
16/07/2023
A doctor who doesn’t listen but jumps into conclusions and makes decisions based on nothing.
Very disappointing and waste of time. I wouldn’t recommend this to anyone.

Totally waste of time not worth it.
1.00
Very Poor
Dr Fox Pharmacy replies: 17/07/2023
We provide treatments for over 18s only, to access treatment for under 18s we suggest contacting your GP or local pharmacy.
Date of publication
17/06/2023
Date of order
03/06/2023
17/06/2023
Last orderd tadalafil from medexpress they were fine
Saw they were cheaper at dr fox
The box was different and they don't work as far as I am concerned they are fake tablets
Going back to medexpress
1.00
Very Poor
Dr Fox Pharmacy replies: 19/06/2023
Thank you for your review and very sorry to hear you were not satisfied with the tadalafil supplied. Patients with a specific generic tadalafil brand/manufacturer preference can have this noted on their account. All medicine supplied is UK licensed and approved, and unwanted medicine can be returned for a refund. Our customer service team will contact you directly.
Date of publication
09/06/2023
Date of order
25/05/2023
09/06/2023
This is the second time you’ve sent me this brand and they’re useless.
I’ll be shopping around next time.
1.00
Very Poor
Dr Fox Pharmacy replies: 09/06/2023
Thank you for your review and very sorry to hear you were not satisfied with the medicine supplied. Patients with a generic brand/manufacturer preference can have this noted on their Dr Fox account. Unwanted medicine may be returned for refund or replacement brand/manufacturer. All medicine supplied is UK licensed. Our customer service team will contact you directly.
Date of publication
07/06/2023
Date of order
23/05/2023
07/06/2023
1.00
Very Poor
Dr Fox Pharmacy replies: 07/06/2023
Thank you for your review. As explained by our doctor, the order was declined for clinical reasons.
Date of publication
04/06/2023
Date of order
20/05/2023
04/06/2023
Medicine got cancelled
1.00
Very Poor
Dr Fox Pharmacy replies: 05/06/2023
Thank you for your review. Our doctors may cancel orders for clinical reasons. Due to the limitations of online services the criteria for supply is usually more strict than with your GP.