Mark thanks for your feedback, if you need any other samples please let us know. If you are not looking at laminate anymore you might prefer the real wood finish of our solid or engineered floors? Please let us know.
Date of publication
Date of order
The delivery was a palet with the flooring and it was left outside the building on the palet, which we had to take inside on our own during heavy rain in the evening. The website announced free delivery and discount for black Friday, but delivery cost was added again in the basket, thus the real discount was inferior and even if I contacted customer service I was told this is how the system works.
Floor Monster replies: 03/12/2018
Hi Thanks for your comment. As explained via emails the delivery fee is subtracted from the order amount prior to being added to the order which therefore cancels out any delivery price paid. As per website, all deliveries are kerbside pallet service. Thanks for your order!
no problems with order or delivery but was short of 1 pack and had to re-order
one and it was extortionate I know shortage was error but we did not realise it was tiles but think some reasonable amount would have been in order after already spending over £200 and further £96 for 1 box.
Floor Monster replies: 28/08/2018
Thank you for your recent order of the Quick Step Arte tile effect laminate. We are sorry you did not order enough first time, but when ordering additional pack if you had contacted us directly we could have seen if there was a cheaper option for delivery. Glad floor there were no issues ordering and deliveries were organised quickly and efficiently.