Date of publication
20/11/2019
Date of order
11/11/2019
20/11/2019
Product - Balento Islands luxury vinyl tiles - expensive but looks good and no mess of adhesive or grout as it can be laid on existing tiles.
Customer Service good dispatched order in 48 hours.
Delivery - £36 (kerbside delivery), which on a London street is very inconvenient. The order was so heavy it was a nightmare to move off the kerb into building. £36 is a high charge for kerbside delivery.
4.00
Good

Date of publication
16/10/2019
Date of order
07/10/2019
16/10/2019
First consignment received partly damaged in transit but was replaced within a few days. The service was very good but it delayed by floor by a few days.
4.00
Good

Date of publication
04/10/2019
Date of order
26/09/2019
04/10/2019
Very good service
4.33
Good

Date of publication
24/06/2019
Date of order
17/06/2019
24/06/2019
Excellent customer service, great product.
The delivery driver demanded help off load, workmen at my home had to help
4.33
Good

Date of publication
10/06/2019
Date of order
02/06/2019
10/06/2019
I have only sent for a sample. This only took a couple of days to come. Impressed with the swiftness if the service
4.33
Good

Date of publication
13/02/2019
Date of order
06/02/2019
13/02/2019
Good quality product
4.00
Good

Date of publication
10/01/2019
Date of order
03/01/2019
10/01/2019
Had a couple of deliveries where packs are damaged as not protected well on pallet. Could do with so cushioning around edges.
4.33
Good

Date of publication
18/12/2018
Date of order
11/12/2018
18/12/2018
My order arrived a day late. The laminate and underlay on one delivery and the door trim via another courier. This caused my joiner problems having to wait around a full day then return for a second time. The product, price and service however is great. Given its late December I will forgive and forget and order again very soon.
4.00
Good

Date of publication
08/12/2018
Date of order
01/12/2018
08/12/2018
When ordering, we requested several boards of each of several designs in order to get a better idea of how the boards would look. We only received one of each, but the website should have told us when ordering that we would only be able to have one sample board of each design per order. The boards seem of good quality.
3.67
Good