Date of publication
03/03/2024
Date of order
24/01/2024
03/03/2024
I have not received the sleeveless gilet I ordered some weeks ago. Am I likely to do so now please?
1.00
Very Poor
Date of publication
28/02/2024
Date of order
31/01/2024
28/02/2024
Order did not arrive, not trackable by PH, no question of it being resent, refunded, now suddenly, no warning, not trading in UK
1.00
Very Poor
Date of publication
25/02/2024
Date of order
24/01/2024
25/02/2024
They have gone out of business
1.00
Very Poor
Date of publication
25/02/2024
Date of order
28/01/2024
25/02/2024
They have ceased trading and cancelled my order!!
1.00
Very Poor
Date of publication
25/02/2024
Date of order
28/01/2024
25/02/2024
Placed an order only to find they have gone bust
1.00
Very Poor
Date of publication
23/02/2024
Date of order
26/01/2024
23/02/2024
Still have not received refund of item I returned
1.00
Very Poor
Date of publication
22/02/2024
Date of order
25/01/2024
22/02/2024
As they no longer serve UK not interested to support them.
1.00
Very Poor
Date of publication
21/02/2024
Date of order
24/01/2024
21/02/2024
Very poor communication. No advice on shipping. Now hear they are closing their uk service..but of course they didn’t bother to tell us had to find out the hard way. Not much Teutonic efficiency evident.
1.00
Very Poor
Date of publication
18/02/2024
Date of order
21/01/2024
18/02/2024
Order arrived and is what I hoped for but threatened nondelivery and non delivery of a cost ordered at the same time mskes me unhappy about future purchases
1.00
Very Poor
Date of publication
11/02/2024
Date of order
14/01/2024
11/02/2024
I have always rated you as 5 stars - but to learn you are pulling out of the UK is dreadful news. I have been a good and long loyal customer and even though the delivery times have been longer than expected I was always prepared to wait to get my quality products. You have made a big mistake but I suppose it is because of the wretched brexit which many of us didnt vote for!! Will we be able to b
1.00
Very Poor
Date of publication
05/02/2024
Date of order
08/01/2024
05/02/2024
you send me a new catalogue and when I try to order tell me i no longer can do from UK
1.00
Very Poor
Date of publication
03/02/2024
Date of order
15/12/2023
03/02/2024
Very slow delivery took 3/4 weeks, returned item in January and still noCREDIT!,,,,,

You are slacking kindly investigate
1.00
Very Poor
peterhahn.co.uk replies: 05/02/2024
Thank you for your review we are very sorry to hear you are yet to receive your refund as of yet please contact us via email at service@peterhahn.co.uk and use TRUSTED SHOPS as the subject so we can locate your email and one of our friendly agents can assist you with your query, We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
Date of publication
03/02/2024
Date of order
04/01/2024
03/02/2024
Slow to refund an item i returned weeks ago, went to website, to complain, and the company no longer have it operational.
Not very happy.
1.00
Very Poor
peterhahn.co.uk replies: 05/02/2024
Thank you for your review We are very sorry to hear you have not yet received your refund yet, Please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you alternatively contact us via email at service@peterhahn.co.uk abd use TRUSTED SHOPS as the subject so we can locate your email we look forward to hearing from you, Kind Regards Your PETER HAHN Team.
Date of publication
01/02/2024
Date of order
18/12/2023
01/02/2024
Arrange full refund asap. Thank you.
1.00
Very Poor
peterhahn.co.uk replies: 05/02/2024
Thank you for your review, We are sorry to hear you are yet to receive your refund please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you alternatively contaact us via email at service@oeterhahn.co.uk and use TRUSTED SHOPS as the subject so we can locate your email, We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
Date of publication
01/02/2024
Date of order
04/01/2024
01/02/2024
I have not received any goods
Very disappointed.
Will not be shopping with Peter Hahan again
1.00
Very Poor
peterhahn.co.uk replies: 05/02/2024
Thank you for your review, We are very sorry to hear you have not yet received your order please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you alternatively contact us via email at service@peterhahn.co.uk so we can assist you with your query, We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
Date of publication
12/01/2024
Date of order
15/12/2023
12/01/2024
Dont put out of stock items as being for sale before christmas, and dont tell customers an order will arrive by christmas only to arrive on 10th january.
1.00
Very Poor
peterhahn.co.uk replies: 12/01/2024
Thank you for your review, we are sorry to hear that your order came later than expected, please contact us on 0800 054 2120 or or via email at service@peterhahn.co.uk so we can investigate this for you. Kind Regards, The PETER HAHN Team.
Date of publication
08/01/2024
Date of order
11/12/2023
08/01/2024
Goods have still not arrived 3
1.00
Very Poor
peterhahn.co.uk replies: 09/01/2024
Thank you for your review, We are sorry to hear you have not yet received your order. Please email us at service@peterhahn.co.uk and we will be pleased to assist you further. Alternatively contact us via telephone on 0800 0542120 so we can assist you with your query. Kind regards, your PETER HAHN Team.
Date of publication
01/01/2024
Date of order
05/12/2023
01/01/2024
Customer service lied said my order had been sent out they couldn't even find my account or my name and address no apologies if I hadn't have spent an hour on the phone I would still be waiting for my order .It was a gift but to late to post off .The goods ok when they finally arrive .But the truth works for me
1.00
Very Poor
peterhahn.co.uk replies: 02/01/2024
Thank you for your review, We are very sorry to hear you have had a bad experiance at PETER HAHN and your order took longer than expected to arrive, Please contact us on 0800 0542120 so we can investigate this query for you in more depth and provide more training for our staff if needed alternatively contact us vai email at service@peterhahn.co.uk and use TRUSTED SHOPS as the subject so we can loc
Date of publication
30/12/2023
Date of order
29/11/2023
30/12/2023
I have not received either item.
1.00
Very Poor
peterhahn.co.uk replies: 30/12/2023
Hello, thank you for your review. We are sorry to hear you have not received your order. Please email us at service@peterhahn.co.uk and we will be pleased to assist you further. Alternatively contact us via telephone so we can assist you with your query, sorry for any inconvenience caused Kind regards, your PETER HAHN Team.
Date of publication
26/12/2023
Date of order
27/11/2023
26/12/2023
I have been waiting nearly 4weeks for an item to be delivered and have now been told that it's out of stock and won't be delivered until we'll after Christmas. If it's not in stock I should have been told at the point of ordering.
1.00
Very Poor
peterhahn.co.uk replies: 27/12/2023
Thank you for your review, we are sorry to hear your order took longer than expected to arrive. Please contact us on 0800 054 2120 and one of our friendly agents would be more than happy to assist you alternatively contact us via email at service@peterhahn.co.uk and put TRUSTED SHOPS as the subject so we can locate your email, We apologise for any inconvenience caused Kind Regards, Your PETER HAHN
Date of publication
20/12/2023
Date of order
22/11/2023
20/12/2023
I haven't received my order from 22/11 and there is no communication.
1.00
Very Poor
peterhahn.co.uk replies: 21/12/2023
Thank you for your email We are very sorry to hear you have not received your order as of yet, Please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you alternatively contact us via email at service@peterhahn.co.uk and use TRUSTED SHOPS as the subject so we can locate your email we look forward to hearing from you Kind Regards, Your PETER HAHN Team.
Date of publication
08/12/2023
Date of order
10/11/2023
08/12/2023
took 3 weeks to arrive...... customer service were far from helpful
1.00
Very Poor
peterhahn.co.uk replies: 08/12/2023
Thank you for your review, we are sorry to hear your order took longer than expected to arrive. Please contact us on 0800 054 2120 alternatively contact us via email at service@peterhahn.co.uk so we can investigate this further for you, We apologise for any inconvenience caused Kind Regards, Your PETER HAHN Team.
Date of publication
13/11/2023
Date of order
16/10/2023
13/11/2023
First order o/s and had 2 emails notifying me of a delay. Order never fulfilled despite item appearing back in catalogue as in stock’ and no communication.
2 further orders not fulfilled with no communication at all.
Would give no stars if and will be very unlikely to order from PH again
1.00
Very Poor
peterhahn.co.uk replies: 13/11/2023
Thank you for your review, we are sorry to hear you have not received your orders. Please contact us either on 0800 054 2120 or via email on service@peterhahn.co.uk so we can investigate this further. Kind Regards, Your PETER HAHN Team.
Date of publication
11/11/2023
Date of order
14/10/2023
11/11/2023
Not even sure if I have received this order
as I have open orders with them.
Have emailed requesting update and no response
1.00
Very Poor
peterhahn.co.uk replies: 05/12/2023
Thank you for your review, we are very sorry to hear you may not have received your order please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you alternatively contact us via email at service@peterhahn.co.uk and use TRUSTED SHOPS as the subject so we can filter through emails to locate your query, We look forward to hearing from you Kind Regards, You
Date of publication
24/10/2023
Date of order
26/09/2023
24/10/2023
Still waiting for a refund. Peter Hahn very bad at keeping touch with customers.
1.00
Very Poor
peterhahn.co.uk replies: 25/10/2023
Thank you for your review, We are sorry to hear you have not received your refund, Please contact us on 0800 0542120 so we can investigate this query for you alternatively contact us via email at service@peterhahn.co.uk and put TRUSTED SHOPS as the subject so we can filter through and locate your email, We look forward to hearing from you we sincerely apologise for the inconvenience caused to you
Date of publication
21/10/2023
Date of order
21/10/2023
21/10/2023
I gave you 5 stars
1.00
Very Poor
peterhahn.co.uk replies: 23/10/2023
Thank you for your review, please contact us on 0800 0542120 if we can be of any assistance to you alternatively contact us via email at service@peterhahn.co.uk and put TRUSTED SHOPS as the subject so we can filter through and locate your email, we look forward to hearing from you, Kind Regards, Your PETER HAHN Team.
Date of publication
21/10/2023
Date of order
22/09/2023
21/10/2023
Three attempts have been made to make a purchase using a valid debit card. This has been for a footwear item that will assist my elderly mother with arthritis.
Peter Hahn only let me know by email days after giving card account details that they cannot process the payment, at the point of despatch rather than at the point of submitting card details. They also state this is a regular problem. I the
1.00
Very Poor
peterhahn.co.uk replies: 23/10/2023
Thank you for your email, We are sorry to hear that your payment was not successful, Please contact us on 0800 0542120 so we can re-take your payment information and process your order, We look forward to hearing from you Kind Regards Your PETER HAHN Team.
Date of publication
20/10/2023
Date of order
22/09/2023
20/10/2023
Took way too long for delivery and returns,the whole process from delivery to return and refunding me took around 8 weeks !
My first purchase with Peter Hahn and sorry to say probably my last.
1.00
Very Poor
peterhahn.co.uk replies: 23/10/2023
Thank you for your review. We are sorry to hear your refund took longer than usual, Please rest assured that we are all working hard to get back to the normally high levels of service that our customers have come to expect from us. In the meantime if we can be of any further assistance Please do not hesitate to get in contact with us if you have any specific queries. We look forward to hearing fro
Date of publication
15/10/2023
Date of order
17/09/2023
15/10/2023
Enquired when they were going to ship as not heard anything for 2 weeks and finally a response that item out of stock
1.00
Very Poor
peterhahn.co.uk replies: 16/10/2023
Thank you for your review. We are so sorry that your item was not available to be dispatched. Please be assured no charge will be made until we receive further stock supplies and if you would like us to cancel the order, we can of course do so. We apologise sincerely for the inconvenience caused. Kind regards, your PETER HAHN Team.
Date of publication
12/10/2023
Date of order
14/09/2023
12/10/2023
I have been waiting for my £299 refund since September 25th, and have received emails about stock taking in Germany. I would definitely not recommend this company.
1.00
Very Poor
peterhahn.co.uk replies: 12/10/2023
Thank you for your review, We are sorry to hear you have not received your refund as of yet Please contact us on 0800 0542120 so we can investigate this query for you alternatively contaact us via email st service@peterhahn.co.uk and use TRUSTEDSHOPS as the subject so we can filter through and locate your email, We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
Date of publication
09/10/2023
Date of order
11/09/2023
09/10/2023
I ordered a Basler skirt from Peter Hahn but never got it. Why?????!!!!!! No reply with the reason for this. Great for business.

Regards,
Esther Williams.
1.00
Very Poor
peterhahn.co.uk replies: 10/10/2023
Thank you for your review. Please kindly contact us at service@peterhahn.co.uk and we will investigate this further for you. We apologise sincerely for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
Date of publication
07/10/2023
Date of order
09/09/2023
07/10/2023
I still have not received my order which I placed on the 9th September. They have not contacted me about the delay. I have rung them twice, the last time a week ago and they said the item was in and it would be sent out immediately, I have not received it yet. I am fed up and ready to cancel my order.
1.00
Very Poor
peterhahn.co.uk replies: 09/10/2023
Thank you for your review. We do apologise for the recent delays. Please rest assured that we are all working hard to get back to the normally high levels of service that our customers have come to expect from us. Please don't hesitate to get in contact with us if you have any specific queries. We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
Date of publication
05/10/2023
Date of order
07/09/2023
05/10/2023
When you place an order with them at the beginning of September, you don’t expect to have to wait until the beginning of November to have it delivered
1.00
Very Poor
peterhahn.co.uk replies: 06/10/2023
Thank you for your review. We are very sorry to hear your order took longer than expected Typically items should be delivered in 8-10 working days, stock permitting. We are working around the clock to improve our service for our valued customers, please accept our sincerest apologies for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
Date of publication
01/10/2023
Date of order
01/09/2023
01/10/2023
The item never arrived - ordered so long ago I've forgotten when, but it was a summer item, and it's now autumn!
1.00
Very Poor
peterhahn.co.uk replies: 02/10/2023
Thank you for your review. Please kindly contact us at service@peterhahn.co.uk and we will investigate this order for you. We look forward to your response. Kind regards, your PETER HAHN Team.
Date of publication
30/09/2023
Date of order
02/09/2023
30/09/2023
One out of three items delivered had to sent back delivered spoke three times to Peter Hann office still no deliveries. Eventually were given the option to Cancell all orders due to uncertain deliveries at their end !! Cancelled all
This seems a sign at the moment that this company have money problems!!
1.00
Very Poor
peterhahn.co.uk replies: 02/10/2023
Thank you for your review. We apologise sincerely that at this time your order was unable to be fulfilled. We will escalate your comments to our Head Office regarding the inconvenience caused to yourself. Kind regards. your PETER HAHN Team.
Date of publication
30/09/2023
Date of order
02/09/2023
30/09/2023
Very slow! getting my order and no communication
1.00
Very Poor
peterhahn.co.uk replies: 02/10/2023
Thank you for your review. We apologise sincerely for any long delivery time at present, and we will escalate your comments to our Head Office. Kind regards, your PETER HAHN Team.
Date of publication
29/09/2023
Date of order
01/09/2023
29/09/2023
Over £300 worth of clothes left at side of house in the rain for days. No notification of delivery coming or that it had been left. Cardboard boxes ruined so not easy to do returns and paperwork illegible
1.00
Very Poor
peterhahn.co.uk replies: 24/10/2023
Thank you for your review, this is not the service that we pay Royal Mail for and we will be investigating this with them. We do apologise that, due to current technical issues, some customers are not receiving the emails that we usually send out one a parcel reached the Royal Mail to advise that the parcel is almost with them and to allow tracking. We are working hard to get this fixed as quickl
Date of publication
27/09/2023
Date of order
30/08/2023
27/09/2023
I ordered and paid for an item of clothing as a present for my Wife.
I spent 15 mins waiting for someone to pick up the phone, only to be told "Yes, it is in stock, we'll get it out to you asap, it is due to our new computer system"
I waited, then got emailed to confirm that I was getting a refund.
Got a refund, then had to re-order it. My Wife is very unhappy that she did not receive the present
1.00
Very Poor
peterhahn.co.uk replies: 27/09/2023
Thank you for your review, We are sorry to hear you have not received your order yet As per our terms and conditions our delivery timescale is 8-10 working days from the date of dispatch for in stock items Please contact us on 0800 0542120 so we can assist you in locating the status of your order alternatively contact us via email at service@peterhahn.co.uk with TRSUSED SHOPS as the subject so we
Date of publication
27/09/2023
Date of order
30/08/2023
27/09/2023
Wish I’d read previous reviews before ordering from this company for the first time. It’s over 5 weeks since I placed my order and item still not received. Very poor communication and customer service - the only communication I’ve had from the company is the initial confirmation of order & that they took the money from my account 2 weeks ago , all online updates say the order is in dispatch’ (& ha
1.00
Very Poor
peterhahn.co.uk replies: 27/09/2023
Thank you for your review, We are sorry to hear you have not received the item you have ordered please contact us on 0800 0542120 so we can assist you with your query further alternatively contact us via email at service@peterhahn.co.uk with TRUSTED SHOPS as the subject so we can locate your email, We look forward to hearing from you we are sorry for any Inconvenience caused at this time Kind Reg
Date of publication
26/09/2023
Date of order
30/08/2023
26/09/2023
You need to sort out your website. I have placed orders using Klarna. The orders were accepted only to be told later payment has failed. It took a lot of my time to finally get an explanation from customer service.
1.00
Very Poor
peterhahn.co.uk replies: 27/09/2023
Thank you for your review. Please be politely advised here at PETER HAHN we only accept Visa/Mastercard/Cheques as payments. Unfortunately Klarna is not available as a payment option at this time. We apologise sincerely for the inconvenience caused. Kind regards, your PETER HAHN Team