Date of publication
21/02/2024
Date of order
24/01/2024
21/02/2024
Drastically improve your delivery times, they’re appalling !!
2.00
Poor
Date of publication
31/01/2024
Date of order
03/01/2024
31/01/2024
Item ordered on 3.01.24. Arrived 30.01.24 due to incomplete label item could not be delivered. Two phone calls had to be made
2.00
Poor
peterhahn.co.uk replies: 31/01/2024
Thank you for your review, we are sorry to hear that there was an issue with your delivery. Please contact us via email on service@peterhahn.co.uk and we will be happy to investigate this for you. Kind Regards, The PETER HAHN Team.
Date of publication
03/01/2024
Date of order
06/12/2023
03/01/2024
I've been waiting too long for orders to arrive.

I would like for returns to be acknowledged at least within a couple of days.
2.00
Poor
peterhahn.co.uk replies: 04/01/2024
Thank you for your review, We are very sorry to hear you order took longer than usual to arrive please contact us on 0800 0542120 and one of our agents would be more than happy to assist you and give you any information regarding refunds or any outstanding orders alternatively contact us via email at service@peterhahn.co.uk and use TRUSTED SHOPS as the subject so we can locate your email and inves
Date of publication
02/01/2024
Date of order
14/11/2023
02/01/2024
Please reimburse my money for a jumper that was not suitable. This is not the first time I have had to ring customer services to ask where the payment is. It has made me feel I do not want to shop with Peter Hahn again. Other companies are far better at refunding customers-you are the worst, by far.
2.00
Poor
peterhahn.co.uk replies: 04/01/2024
Thank you for your review, We are very sorry to hear you have not yet received your refund as of yet please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you with your query alternatively contact us vioa email at service@peterhahn.co.uk and use TRUSTED SHOPS as the subject so we can filter through and locate your email, We look forward to hearing from
Date of publication
26/12/2023
Date of order
28/11/2023
26/12/2023
LAED TIMES ARE WAY TOO LONG
2.00
Poor
peterhahn.co.uk replies: 27/12/2023
Thank you for your review. We are very sorry to hear you have had a bad experience with us, Please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you. Alternatively you can contact us via email at service@peterhahn.co.uk and use TRUSTED SHOPS as the subject so we can locate your email. We look forward to hearing from you Kind Regards, Your PETER HAHN T
Date of publication
24/12/2023
Date of order
26/11/2023
24/12/2023
Ordered article, didn’t arrive. Received letter via Royal Mail saying mt credit card wd be charged. Confused me, emailed them and they said it hadn’t been sent. Still not received but I have been charged.
2.00
Poor
peterhahn.co.uk replies: 27/12/2023
Thank you for your review, We are very sorry to hear you have not received your parcel please call us on 0800 0542120 and one of our friendly agents would be more than happy to assist you alternatively contact us via email at service@peterhahn.co.uk and use TRUSTED SHOPS as the subject so we can locate your email, We loom forward to hearing from you Kind Regards, Your PETER HAHN Team.
Date of publication
16/12/2023
Date of order
18/11/2023
16/12/2023
I can't track my deliveries.
2.00
Poor
peterhahn.co.uk replies: 18/12/2023
Thank you for your review, Please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you in tracking your parcel alternatively contact us via email at service@peterhahn.co.uk and we will be able to provide a tracking number for your order taht has not been received yet, We look forward to hearing from you Kind Regards, Your PETER HAHN Order.
Date of publication
14/12/2023
Date of order
16/11/2023
14/12/2023
Expensive.

Delivery takes far too long,
2.00
Poor
peterhahn.co.uk replies: 14/12/2023
Thank you for your review, As per our terms and conditions our delivery time scale is 8-10 working days from the date of dispatch our items are sent out from our warehouse located in germany, Please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you in checking the status of your return item, alternatively contact us via email at service@peterhahn.co.u
Date of publication
01/12/2023
Date of order
01/12/2023
01/12/2023
2.00
Poor
Date of publication
26/11/2023
Date of order
29/10/2023
26/11/2023
Although the shoes are Gabor and Peter Hahn only distributes them then l am not marking the shoes as they were excellent. I waited just under 3 weeks for the shoes to be delivered not acceptable in this day and age. After contacting PH for estimated time of delivery was informed by e-mail 2 days later that it can take 8-10 days. Adding up all the days etc 3 weeks wait and the taking of £115 after
2.00
Poor
peterhahn.co.uk replies: 27/11/2023
Thank you for your review, we are sorry to hear your order took longer than expected. Please contact us on 0800 054 2120 or via email at service@peterhahn.co.uk so we can investigate this further. Kind Regards, Your PETER HAHN Team.
Date of publication
16/11/2023
Date of order
19/10/2023
16/11/2023
Advertising products but don't tell you that it could take upto two months to arrive. Only inform you of waiting time after order placed.
2.00
Poor
peterhahn.co.uk replies: 16/11/2023
Thank you for your review, we are sorry to hear your order was not in stock. Please contact us either on 0800 054 2120 or via email on service@peterhahn.co.uk so we can investigate this further. Kind Regards, Your PETER HAHN Team.
Date of publication
23/10/2023
Date of order
25/09/2023
23/10/2023
Their orders are very slow in coming through, and things are often out of stock. Its very frustrating.
2.00
Poor
peterhahn.co.uk replies: 24/10/2023
Thank you for your review. We value your feedback and it will be added to our other feedback received and used to review our policies and procedures moving forward. If you have any specific concerns or complaints please contact one of our customer service team at service@peterhahn.co.uk or call one of our friendly advisors on 0800 054 2120. Kind regards, your PETER HAHN Team
Date of publication
20/10/2023
Date of order
22/09/2023
20/10/2023
Order not fulfilled. Money was taken from my account on sept 4th for my order and after 2phone calls and an email I have been notified today October 20th that my order has been cancelled and the money refunded
2.00
Poor
peterhahn.co.uk replies: 23/10/2023
Thank you for your review. We do apologise for the recent delays. Please rest assured that we are all working hard to get back to the normally high levels of service that our customers have come to expect from us. Please don't hesitate to get in contact with us if you have any specific queries. We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
Date of publication
17/10/2023
Date of order
18/09/2023
17/10/2023
Delivery is painfully slow and the new returns system is very badly thought out
Sizing is inconsistent resulting in multiple returns
2.00
Poor
peterhahn.co.uk replies: 17/10/2023
Thank you for your review. We have not changed our suppliers/sizing so we are sorry your sizing is inconsistent. As stated in our T&C's all orders should take 8-10 working days to arrive but at present we have been experiencing technical issues we have been working around the clock to try and resolve for our valued customers. Please accept our sincerest apologies for the inconvenience caused at th
Date of publication
16/10/2023
Date of order
18/09/2023
16/10/2023
Your service is poor
3 weeks to receive the order
I’ll think twice before ordering from you again
Other orders are far more efficient
2.00
Poor
peterhahn.co.uk replies: 17/10/2023
Thank you for your review. We are sorry the order took a while to arrive, we have been experiencing technical issues we are working around the clock to resolve. Typically orders should only take 8-10 working days to arrive, stock permitting. We will pass your comments to our Head Office, for now please accept our sincerest apologies for the inconvenience caused. Kind regards, your PETER HAHN Team.
Date of publication
14/10/2023
Date of order
09/09/2023
14/10/2023
2.00
Poor
peterhahn.co.uk replies: 16/10/2023
Thank you for your review. Please kindly email us at service@peterhahn.co.uk and we will be pleased to discuss this further with you. We apologise sincerely for any inconvenience you may have received at this time. Kind regards, your PETER HAHN Team.
Date of publication
09/10/2023
Date of order
11/09/2023
09/10/2023
More communication . Speed up delivery & refunds. Stop offering confusing bribes.
2.00
Poor
peterhahn.co.uk replies: 09/10/2023
Thank you for your review. We value your feedback and it will be added to our other feedback received and used to review our policies and procedures moving forward. If you have any specific concerns or complaints please contact one of our customer service team at service@peterhahn.co.uk or call one of our friendly advisors on 0800 054 2120. Kind regards, your PETER HAHN Team
Date of publication
23/09/2023
Date of order
26/08/2023
23/09/2023
I tried to order a matching skirt and top. After 6 weeks nothing was delivered. I was told the top was not obtainable but it arrived but not the skirt. I made constant phone calls to find out what was happening but was told different storied each time. I love the clothes but the hassle involved is not worth it. I realise that items come from Germany but 6 weeks and counting is not reasonable.
2.00
Poor
peterhahn.co.uk replies: 25/09/2023
Thank you for your review. We are very sorry to read of the confusion caused. Typically items should be delivered in 8-10 working days, stock permitting. We are working around the clock to improve our service for our valued customers, please accept our sincerest apologies for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
Date of publication
22/09/2023
Date of order
25/08/2023
22/09/2023
Shorten time between placing order and delivery. Half of my order is still outstanding and I am not being kept up-to- date about if and when it will arrive
2.00
Poor
peterhahn.co.uk replies: 22/09/2023
We would like to sincerely apologise for the inconvenience caused. We are doing everything we can to serve you again as quickly as possible with our usual reliable and customer-friendly service. Kind regard, your PETER HAHN Team
Date of publication
18/09/2023
Date of order
21/08/2023
18/09/2023
I have ordered a dress, new system being put in heard nothing more.
2.00
Poor
peterhahn.co.uk replies: 19/09/2023
Thank you for your review. We can confirm we have not yet dispatched the dress as sadly payment cannot be secured. Please contact us on 0800 054 2120 so we can rearrange payment. We apologise for the inconvenience, but hope to hear from you soon. Kind regards, your PETER HAHN Team.
Date of publication
11/09/2023
Date of order
09/08/2023
11/09/2023
Poor delivery information, no notification that a supposed stock item is being manufactured, and delivery date unknown.
Message given that 2 items shipped, but no indication of when delivery might be received.
2.00
Poor
peterhahn.co.uk replies: 11/09/2023
Thank you for your review. If your items have been shipped, delivery will take 8-10 working days via Royal Mail. Please email us at service@peterhahn.co.uk and we will be pleased to provide you the Royal Mail tracking link. We hope to hear from you soon. Kind regards, your PETER HAHN Team.
Date of publication
08/09/2023
Date of order
11/08/2023
08/09/2023
I recently ordered a dress by telephone which was in stock and telephoned yesterday to find out why I had not received it only to be told it was not in stock. Surely at the very least I could have been advised but it was definitely in stock when I ordered. I also find that the orders are taking far too long to arrive. Very disappointed with Peter Hahn!
2.00
Poor
peterhahn.co.uk replies: 11/09/2023
Thank you for your review. We are sorry the item was not available to be dispatched to you. Please could you email us at service@peterhahn.co.uk so we can look into the order for you and see why the dress was ordered for you if this was sold out? It may be that our IT team did not update the stock levels on our database in time to reflect the item had sold out. We hope to hear from you soon. Kind
Date of publication
08/09/2023
Date of order
11/08/2023
08/09/2023
Refunds are very slow coming through. Returned items can take weeks for the refund to be transferred to accounts. It is just not good enough. Order items are also slow in arriving although they are usually well packed.
2.00
Poor
peterhahn.co.uk replies: 11/09/2023
Thank you for your review. We can confirm we had a technical glitch within our new database which meant for some time we had to manually issue all refunds for our customers. The glitch has now been fixed and all refunds are being issued as normal. We apologise sincerely for any inconvenience caused to yourself. Kind regards, your PETER HAHN Team.
Date of publication
06/09/2023
Date of order
10/08/2023
06/09/2023
I have been waiting for an order since 11/08/23. Phoned once and told it was in stock and would be dispatched soon...not charged yet.

I am thinking of cancelling the order. No doubt the prices have dropped by now but I will be charged at order price.
2.00
Poor
peterhahn.co.uk replies: 07/09/2023
Thank you for your review. If we have not yet charged you, this will be because the item has not yet been dispatched. If the item you have ordered gets reduced in the sales, we will of course honour this price. We apologise sincerely for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
Date of publication
05/09/2023
Date of order
08/08/2023
05/09/2023
In the past they have been good. This is only recently as have had no communication regarding my last order. I have phoned 3 times about it, and it has been nearly a full month since my order-,only to find yesterday that the order is still there and nothing has been processed. I realise there have been problems, but feel that it would have been helpful to hear from them at some point. They were ve
2.00
Poor
peterhahn.co.uk replies: 06/09/2023
Thank you for your review. We kindly ask you to email us at service@peterhahn.co.uk so we are able to give you a clear breakdown on your order. We apologise sincerely for the delay at this time, but we hope to hear from you soon so we can assist you further. Kind regards, your PETER HAHN Team.
Date of publication
02/09/2023
Date of order
05/08/2023
02/09/2023
no confirmation of returned goods & takes weeks to refund the money for returned goods - no communication - customer has to keep chasing them for the refunds...take ages to answer the phone and when they do - they tell you cant help - ring back in a weeks time. REFUND PROCEEDURE NEEDS IMPROVEING - MORE COMMUNICATION IS NEEDED REGARDING RECEIPT OF THE GOODS AND WHEN THE REFUND HAS BEEN INSTIGATED -
2.00
Poor
peterhahn.co.uk replies: 05/09/2023
Thank you for your review. We can confirm we are slightly behind in our return department although we are working hard to catch up. Please email us at service@peterhahn.co.uk with the proof of postage Royal Mail will have given you when you made the return and this will enable us to expedite the refund. We apologise for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
Date of publication
25/08/2023
Date of order
10/04/2023
25/08/2023
Items take too long to process. Quality isn’t as good as it used to be. Expensive. New system being put in place means it takes ages to get on the website and then told to phone anyway because system can’t deal with the problem.
2.00
Poor
peterhahn.co.uk replies: 29/08/2023
Thank you for your review, We are sorry you think our delivery period is too long. As per our terms and conditions, our delivery time scale is 8-10 working days from the date of dispatch. If you are looking to place an order, I would advise calling in advance to check the levels of the stock with one of our friendly agents on 0800 0542120. Alternatively, you can contact us via email at service@pet
Date of publication
22/08/2023
Date of order
25/07/2023
22/08/2023
I placed an order when the item was 'in stock', after more than a month I haven't received it. When I checked in the website, it is now out of stock. How come?
2.00
Poor
peterhahn.co.uk replies: 23/08/2023
Thank you for your review. We are sorry to hear you have not received your order, Please contact us on 0800 0542120 so we can assit you with your query alternatively contact us via email at service@peterhahn.co.uk so we can help you further with your query we look forward to hearing from you Kind Regards, Your PETER HAHN Team.
Date of publication
22/08/2023
Date of order
25/07/2023
22/08/2023
Delivery time too long. Quality of products good
2.00
Poor
peterhahn.co.uk replies: 23/08/2023
Thank you for your review, We are sorry you think our delivery period is too long. As per our terms and conditions, our delivery time is 8-10 working days from the date of dispatch. If you are looking to place an order, I would advise calling in advance to check the levels of the stock with one of our friendly agents on 0800 0542120. Alternatively, you can contact us via email at service@peterhahn
Date of publication
19/08/2023
Date of order
22/07/2023
19/08/2023
Ordered shoes 22 nd July still not arrived. Not kept informed of reason for delay
2.00
Poor
peterhahn.co.uk replies: 21/08/2023
Thank you for your review. Please kindly contact us at service@peterhahn.co.uk so we can resolve this for you. Kind regards, your PETER HAHN Team.
Date of publication
13/08/2023
Date of order
16/07/2023
13/08/2023
I am still waiting for a top that I ordered over two months ago I was told I should receive it around the 7th of August but still not arrived.
2.00
Poor
peterhahn.co.uk replies: 14/08/2023
Thank you for your review, We are sorry to hear you have not received the top you ordered, Please call us on 0800 0542120 so we can assist you in checking the status of your item alternatively contact us via email at service@peterhahn.co.uk we look forward to hearing from you Kind Regards, Your PETER HAHN Team.
Date of publication
13/08/2023
Date of order
16/07/2023
13/08/2023
When I ordered this it was in stock. When I chased my order I was told it was out of stock but no one bothered to inform me! One piece arrived but I’m still waiting for my second item.
2.00
Poor
peterhahn.co.uk replies: 14/08/2023
Thank you for your review. We are sorry to hear you still have not received part of your order, Please contact us on 0800 0542120 so we can investigate the status of the outstanding item, We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
Date of publication
13/08/2023
Date of order
16/07/2023
13/08/2023
Clothing and shoes fine but lengthy delivery time dreadful and when trying to sort things sorted by telephone one operator rude and put the phone down on me - not very good customer service. Also, complete confusion at your end resulted in an order being repeated and item being sent to me that I had not ordered this month but back in June (which I had to cancel because of waiting over three weeks
2.00
Poor
peterhahn.co.uk replies: 14/08/2023
Thank you for your review We are sorry to hear you did not receive your order before your hoilday, At PETER HAHN We take customer service very seriously we will investigate this internally an provide more training for our agents. Please contact us on 0800 0542120 so we can assist you with any query you may have alternatively contact us via email at service@peterhahn.co.uk we look forward to hearin
Date of publication
08/08/2023
Date of order
11/07/2023
08/08/2023
delivery of goods could be much improved!! Takes much too long! Ordering on line is a shambles!
2.00
Poor
peterhahn.co.uk replies: 09/08/2023
Thank you for your review. We do sincerely apologise for the long delay, we will of course pass your comments to our Head Office. If items are in stock, typically these should be delivered within 10 working days via Royal Mail. Kind regards, your PETER HAHN Team.
Date of publication
06/08/2023
Date of order
09/07/2023
06/08/2023
I've had problems receiving orders since they say they've had a new computer system installed. It still says on the website
"Temporary restrictions due to a system changeover".
And you still can't see your orders on the website. When will they get on top of all this, it's been going on for many months now?
Pity. I like the clothes, but they do seem to have some real problems
2.00
Poor
peterhahn.co.uk replies: 07/08/2023
Thank you for your review we are sorry to hear you have not received your order on time, Please contact us on 0800 0542120 so we can assist you in loacting any of your outstanding orders alternatively contact us via email at service@peterhahn.co.uk we look forward to hearing from you Kind Regards, Your PETER HAHN Team.
Date of publication
01/08/2023
Date of order
04/07/2023
01/08/2023
Speed up!
2.00
Poor
peterhahn.co.uk replies: 01/08/2023
Thank you for your review. We do apologise for the recent delays. Please rest assured that we are all working hard to get back to the normally high levels of service that our customers have come to expect from us. Please don't hesitate to get in contact with us if you have any specific queries. We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
Date of publication
01/08/2023
Date of order
04/07/2023
01/08/2023
It’s easy to order the goods but they take months to be delivered as what I order never seems to be in stock. Summer clothes arrive in winter!
2.00
Poor
peterhahn.co.uk replies: 01/08/2023
Thank you for your review. We do apologise that recent technical issues have meant that our stock system has given us some issues meaning that it was registering stock that was not available, meaning that we had to order more to fulfil promised orders. We are truly sorry that this has happened and we're working hard to try and make sure that all customers have their orders fulfilled and as quickly
Date of publication
27/07/2023
Date of order
29/06/2023
27/07/2023
No available stock of items stated as available online. Very poor stock situation on most items as if it were about to stop trading!!!!
2.00
Poor
peterhahn.co.uk replies: 28/07/2023
Thank you for your review. We are sorry you have not yet received your order, please email us at service@peterhahn.co.uk so we can chase this further for you. We may have had supply issues with these specific items please be politely advised due to technical issues from the new system we have implemented that there have been many delays with dispatching and receiving return items back please be ad
Date of publication
25/07/2023
Date of order
27/06/2023
25/07/2023
delivery not yet received
2.00
Poor
peterhahn.co.uk replies: 26/07/2023
Thank you for your review, We are sorry to hear you have not received your parcel please contact us on 0800 0542120 so we can assist you in locating your order alternatively contact us via email at service@peterhahn.co.uk, We look forward to hearing from you Kind regards, Your PETER HAHN Team.
Date of publication
25/07/2023
Date of order
27/06/2023
25/07/2023
Ordered 4 items which were on stock on the website. Arrived only on e as the others, I learnt opening the box, were out of stock. I would have expected an email as soon as they knew this as the orders are not reaching you in just a couple of days. It was too late then for me to buy a swimming suit for my holiday
2.00
Poor
peterhahn.co.uk replies: 25/07/2023
Thank you for your review. We are so sorry to read part of your order did not arrive. Our IT team are working on our technical issues so automatic emails and letters regarding stock will be sent once more to our customers. We are sorry we did not contact you on this occasion, please be assured we are working hard to offer a better service to our customers once more. If you wish to discuss further