Date of publication
27/02/2024
Date of order
30/01/2024
27/02/2024
How can Peter Hahn improve?they have ceased trading in the uk
3.00
Fair

Date of publication
24/02/2024
Date of order
27/01/2024
24/02/2024
There is never any indication as to when the item ordered might be delivered. The clothing is almost always perfect but the waiting times can be long.
3.00
Fair

Date of publication
11/02/2024
Date of order
13/01/2024
11/02/2024
Delivery
3.00
Fair

Date of publication
02/02/2024
Date of order
05/01/2024
02/02/2024
A bit too expensive
3.00
Fair

Date of publication
16/01/2024
Date of order
14/12/2023
16/01/2024
usually good, but slow delivery this time.. perhaps Christmas traffic..
3.00
Fair

peterhahn.co.uk replies: 17/01/2024
Thank you for your review, we are sorry that your order took longer than expected. We have recently undertook a stock take than meant that we were unable dispatch any orders. This likely caused your order to take longer than usual. Once again we apologise for the inconvenience caused. Kind Regards, The PETER HAHN Team.

Date of publication
15/01/2024
Date of order
18/12/2023
15/01/2024
Never kept updated on delivery dates and sometimes you can wait quite a while and you feel you are left hanging.
3.00
Fair

peterhahn.co.uk replies: 16/01/2024
Thank you for your review, We are very sorry to hear your parcel took longer than usual to arrive, Please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you further alternatively contact us on via email at service@peterhahn.co.uk and use TRUSTED SHOPS as the subject so we can locate your email, We look forward to hearing from you, Kind Regards Your PET

Date of publication
02/01/2024
Date of order
05/12/2023
02/01/2024
Very disappointed with the lack of delivery after payment had been made weeks before
3.00
Fair

peterhahn.co.uk replies: 02/01/2024
Thank you for your email We are very sorry to hear you have not received your order as of yet, Please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you alternatively contact us via email at service@peterhahn.co.uk and use TRUSTED SHOPS as the subject so we can locate your email we look forward to hearing from you Kind Regards, Your PETER HAHN Team.

Date of publication
23/12/2023
Date of order
25/11/2023
23/12/2023
Excellent staff, excellent products but delivery times hopeless, can you not offer a faster delivery at a higher price?
3.00
Fair

peterhahn.co.uk replies: 27/12/2023
Thank you for your review, As per our terms and conditions our delivery time scale is 8-10 working days from the date of disptach for delivery unfortunately we are unable to offer a quicket delivery service if you would like any further information do not hesitate to contact us at service@peterhahn.co.uk and one of our friendly agents would be morw than happy to assist you further Kind Regards, Yo

Date of publication
22/12/2023
Date of order
24/11/2023
22/12/2023
Good quality clothes but standard delivery is much much slower than any other company I use.
3.00
Fair

peterhahn.co.uk replies: 22/12/2023
hank you for your review, We are sorry delivery for your order took longer than usual, We can confirm our delivery time scale is 8-10 working days from the date of dispatch as stated in our terms and conditions. Kind Regards, Your PETER HAHN Team.

Date of publication
21/12/2023
Date of order
23/11/2023
21/12/2023
Good quality clothes, but my goodness takes approximately two weeks for delivery and if the goods are returned the refund takes for ever!! Certainly put me off buying from them especially when other retailers are much quicker in delivery and refunds.
3.00
Fair

peterhahn.co.uk replies: 21/12/2023
Thank you for your review, We are sorry delivery for your order took longer than usual, We can confirm our delivery time scale is 8-10 working days from the date of dispatch as stated in our terms and conditions, In relation to your refund if you have still not received your refund please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you alternatively

Date of publication
14/12/2023
Date of order
16/11/2023
14/12/2023
Disappointed that I had to go back to find out about my order 3 weeks on. Email thereafter telling me it would be into January as out of stock. 3 days later the order appeared.
3.00
Fair

peterhahn.co.uk replies: 14/12/2023
Thank you for your review, we are sorry to hear your order took longer than expected. Please contact us on 0800 054 2120 and one of our friendly agents would be more than happy to assist you or contact us via email at service@peterhahn.co.uk so we can investigate this further for you, We look forward to hearing from you Kind Regards, Your PETER HAHN Team.

Date of publication
14/12/2023
Date of order
16/11/2023
14/12/2023
I can only give my opinion on the last item I ordered which was a lime green sweater which I thought was too much money at approximately £85 for the quality of the item
3.00
Fair

peterhahn.co.uk replies: 14/12/2023
Thank you for your review, We are very sorry to hear you are not happy with the quality of the clothing you have received, Inside the parcel there is a free post return label you can use to return your item for a full refund if needed if you can also put a cover note within the parcel with the reason for retruning your item, Once we receive your return item back we can process your refund, In the

Date of publication
09/12/2023
Date of order
11/11/2023
09/12/2023
Excellent quality but takes a long time to arrive
3.00
Fair

peterhahn.co.uk replies: 11/12/2023
Thank you for your review, We are sorry to hear your order took longer than usual to be delivered as per our terms and conditions our delivery time scale is 8-10 working days from the date of dispatch, Please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you alternatively contact us via email at service@peterhahn.co.uk and we would be more than happy

Date of publication
04/12/2023
Date of order
05/11/2023
04/12/2023
Goods quality great - commications over delivery detail limited and slow
3.00
Fair

peterhahn.co.uk replies: 06/12/2023
Thank you for your review, We are sorry to hear you parcel took longer than expected to arrive as per our terms and conditions our delivery time scale is 8-10 working days from the date of dispatch, If you need any further assistance do not hesitate to contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you Kind Regards, Your PETER HAHN Team.

Date of publication
01/12/2023
Date of order
02/11/2023
01/12/2023
Had a problem getting a refund or returned goods earlier this year
3.00
Fair

peterhahn.co.uk replies: 05/12/2023
Thank you for your review, We are sorry to hear you may not have received your refund in time, Please contact us on 0800 0542120 so we can investigate this query for you alternatively contact us via email at service@peterhahn.co.uk and put TRUSTED SHOPS as the subject so we can filter through and locate your email, We look forward to hearing from you we sincerely apologise for the inconvenience ca

Date of publication
01/12/2023
Date of order
03/11/2023
01/12/2023
Items are very expensive and sizing is so inconsistent across items.
3.00
Fair

peterhahn.co.uk replies: 01/12/2023
Thank you for your review, unfortunately as our items are from many different brands this can mean that there may be slight differences in sizing from brand to brand. Apologies for the inconvenience. Kind Regards, Your PETER HAHN Team.

Date of publication
01/12/2023
Date of order
03/11/2023
01/12/2023
Improve delivery times and communication relating to orders placed especially if there's a delay. an example is an order Ive had since August and whilst instructed it may be out of stock but to pre order if it becomes available have never heard anything.Would be good & helpful to know
3.00
Fair

peterhahn.co.uk replies: 01/12/2023
Thank you for your review, we are sorry to hear you have not yet received your order. Please contact us on 0800 054 2120 or via email at service@peterhahn.co.uk so we can investigate this. Kind Regards, Your PETER HAHN Team.

Date of publication
29/11/2023
Date of order
01/11/2023
29/11/2023
The ordering process is pretty simple and the goods are of high quality. No issue. But exchanging goods for a size up or down is not. You have to return the goods and then reorder, incurring postage.

When you return things, there is no automatic acknowledgement that P Hahn has received them and is processing the refund, which many other retailers do.

Also, I don't see the need for the big boxes
3.00
Fair

peterhahn.co.uk replies: 30/11/2023
Thank you for your review, Please be advised that if you replace your order via the new order section of the returns form then the price you paid originally would be honoured and there would be no extra postage to pay. Please contact us 0800 054 2120 or via email at service@peterhahn.co.uk so we can investigate this further. Kind Regards, Your PETER HAHN Team.

Date of publication
28/11/2023
Date of order
31/10/2023
28/11/2023
Very slow delivery. Also miss my account details on your website . Need to look at previous orders and outstanding deliveries . Other than that I really do love all your clothes and a very good selection to please all different ages .
3.00
Fair

peterhahn.co.uk replies: 28/11/2023
Thank you for your review, unfortunately as all our items are dispatched from our warehouse in Germany this is why delivery may be slightly longer. In regards to your online account, you should still be able to see these details. Please contact us via email at service@peterhahn.co.uk so we can assist with this. Kind Regards, Your PETER HAHN Team.

Date of publication
26/11/2023
Date of order
29/10/2023
26/11/2023
Delivery far to slow in comparison with other on line companies
3.00
Fair

peterhahn.co.uk replies: 27/11/2023
Thank you for your review, unfortunately as all our items are dispatched from our warehouse in Germany this is why delivery may be slightly longer. Kind Regards, Your PETER HAHN Team.

Date of publication
23/11/2023
Date of order
26/10/2023
23/11/2023
3.00
Fair

Date of publication
21/11/2023
Date of order
24/10/2023
21/11/2023
Unfortunately had to return as too big.
3.00
Fair

peterhahn.co.uk replies: 24/11/2023
Thank you for your review, As per our terms and conditions our delivery time scale is 8-10 working days from the date of dispatch our items are sent out from our warehouse located in germany, Please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you in checking the status of your return item, alternatively contact us via email at service@peterhahn.co.u

Date of publication
18/11/2023
Date of order
18/11/2023
18/11/2023
I don’t like apps and online stores that offer you a discount and then move the voucher to your next purchase, knowing there is less chance of actually having to honour it.
3.00
Fair

peterhahn.co.uk replies: 20/11/2023
Thank you for your review, we are sorry to hear you had issues applying your voucher. Please contact us on 0800 054 2120 so we can assist you with this. Alternatively you can email on service@peterhahn.co.uk. Kind Regards, Your PETER HAHN Team.

Date of publication
16/11/2023
Date of order
19/10/2023
16/11/2023
Delivery is too slow purchases can take up to two weeks or more.
Your on line redeeming code claimed so far never worked I am having to ask by email for refund. Only to be told by rerun email that I was too late and will be refunded if I keep the goods. How by emailing again to inform you that I am keeping the goods? Not a good system.
3.00
Fair

peterhahn.co.uk replies: 16/11/2023
Thank you for your review, we are sorry to hear you had issues applying your voucher. Please contact us on 0800 054 2120 so we can assist you with this. Alternatively you can email on service@peterhahn.co.uk. Kind Regards, Your PETER HAHN Team.

Date of publication
15/11/2023
Date of order
18/10/2023
15/11/2023
Delivery is woeful takes much too long. Great variety of products.
3.00
Fair

peterhahn.co.uk replies: 15/11/2023
Thank you for your review, we are sorry to hear your order took long to arrive. Please contact us either on 0800 054 2120 or via email on service@peterhahn.co.uk so we can investigate this further. Kind Regards, Your PETER HAHN Team.

Date of publication
08/11/2023
Date of order
16/10/2023
08/11/2023
It would be nice to have a email to let us know when a item has
been dispatched. Also an email when items have been returned
as is the case with this order.
3.00
Fair

peterhahn.co.uk replies: 09/11/2023
Thank you for your review, I have checked your order and it has been dispatched today. You should have receive a dispatch confirmation email, if not please check your junk or spam folder. If you still have not received it please contact us via email on service@peterhahn.co.uk. Kind Regards, Your PETER HAHN Team.

Date of publication
08/11/2023
Date of order
11/10/2023
08/11/2023
3.00
Fair

Date of publication
08/11/2023
Date of order
10/10/2023
08/11/2023
I ordered two pairs of shoes . I received a pair with wrong fitting. I had to send it back. There is no communication that the second pair of shoes ordered was out of stock.
3.00
Fair

peterhahn.co.uk replies: 08/11/2023
Thank you for your review, We are sorry to hear you have not received a second pair of shoes please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you Alternatively, contact via email at service@peterhahn.co.uk, We look forward to hearing from you we are sorry for any inconveniences caused Kind Regards, Your PETER HAHN Team

Date of publication
05/11/2023
Date of order
03/10/2023
05/11/2023
Very helpful when talking on the phone but need to be kept informed better by texts especially when order is sent out and how long it will be before the parcel is recived and when parcel is posted back
3.00
Fair

Date of publication
01/11/2023
Date of order
04/10/2023
01/11/2023
The goods are first class and I like them. The downside is that delivery times are poor. Peter Hahn claim that they do not take payment until the goods have left their warehouse. This is not true. I notice that the payment is taken from my credit card soon after sending the order. A few days later I am told that my order is on its way. It then takes at least a week before it arrives. I can only
3.00
Fair

peterhahn.co.uk replies: 02/11/2023
Thank you for your review, As per our terms and conditions our delivery time scale is 8-10 working days from the date of dispatch our items are sent out from our warehouse located in germany, Please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you alternatively contact us via email at service@peterhahn.co.uk and out TRUSTED SHOPS as the subject so we

Date of publication
31/10/2023
Date of order
03/10/2023
31/10/2023
3.00
Fair

peterhahn.co.uk replies: 02/11/2023
Thank you for your review, If we can be of any help please please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you alternatively contact us via email at service@peterhahn.co.uk and put TRUSTED SHOPS as the subject so we can locate your email, We look forward to hearing from you Kind Regards, Your PETER HAHN Team.

Date of publication
31/10/2023
Date of order
03/10/2023
31/10/2023
I gave this 3 stars because the item I purchase was a bad fit for me and the returns policy looked extremely formal and as if there was doubt about getting my money back. It is in very legal jargon regarding a contract I entered into with them etc etc. Certainly not User friendly and would make me hesitate to order from them again. At the moment I do not know if I have got my money back.
3.00
Fair

peterhahn.co.uk replies: 31/10/2023
Thank you for your review. Please be assured as stated in our T&C's we offer a Lifetime Guarentee here at PETER HAHN which means we do not specify a time limit on our returns. We have tried to locate your account via the provided email to confirm the refund but sadly this has not been located. We kindly ask you to contact us at service@peterhahn.co.uk with your query and we will be pleased to assi

Date of publication
30/10/2023
Date of order
02/10/2023
30/10/2023
The only criticism is the length of time it takes to receive orders and then to receive refunds , if appropriate
3.00
Fair

peterhahn.co.uk replies: 30/10/2023
Thank you for your review, We are sorry to hear your refund took longer than usual, As per our terms and conditions our delivery time scale is 8-10 working days from the date of diapatch We can confirm we will escalate your comment to our Head Office and we apologise sincerely for any inconvenience caused to yourself. In the meantime if we can be of any further assistance do not hesitate to contac

Date of publication
27/10/2023
Date of order
29/09/2023
27/10/2023
Slow in all areas delivery times and no one available to speak to at call centre.

As a result of a 2 month wait I cancelled order.
3.00
Fair

peterhahn.co.uk replies: 30/10/2023
Thank you for your review. We are so sorry to read of the service you have received here at PETER HAHN. As stated in our T&C's we do kindly ask to allow 8-10 working days, stock permitting for the order to arrive. Upon investigating your order, item 10205188 is currently out of stock and this is why this was not provided for you originally. We can confirm no charge was made for the item and we apo

Date of publication
25/10/2023
Date of order
27/09/2023
25/10/2023
T
3.00
Fair

peterhahn.co.uk replies: 25/10/2023
Thank you for your review, We are sorry to hear you refund took longer than usual we have had delays in relation to processing refunds due to the new system we have implemented, If you can still not locate your refund please contact us on 0800 0542120 so we can do an internal investiagtion to locate your refund, We look forward to hearing from you, Kind Regards Your PETER HAHN Team.

Date of publication
25/10/2023
Date of order
27/09/2023
25/10/2023
Really pleased with the design, quality and elegance of the beautiful fashion .

The only downside is the delivery time. It would be great if this could be speeded up and a tracking number issued.
3.00
Fair

peterhahn.co.uk replies: 25/10/2023
Thank you for your review. As stated in our T&C's we do kindly ask you to allow 8-10 working days as we ship from our German warehouse. These orders are driven over in our lorries, hence the delay on delivery at times. Please accept our apologies for any inconvenience caused. If we can be of any further assistance please do not hesitate to contact us, Kind regards, your PETER HAHN Team.

Date of publication
20/10/2023
Date of order
22/09/2023
20/10/2023
The goods took a long time to come - approx2weeks. Money taken on ordering. I know the goods come from Germany but why so long to come? I had to make a return of the goods to Devon. Actually had to contact Peter Hahn as I knew they had had my return for I0 days yet there was no refund. Miraculously my refund was processed that day!!! Companies far bigger than PH can process goods very quickly eg M
3.00
Fair

peterhahn.co.uk replies: 23/10/2023
Thank you for your review, As per our terms and conditions our delivery time scale is 8-10 working days from the date of diapatch We can confirm we will escalate your comment to our Head Office and we apologise sincerely for any inconvenience caused to yourself. Kind regards, your PETER HAHN Team.

Date of publication
19/10/2023
Date of order
21/09/2023
19/10/2023
Having been a customer of yours for many, many years I feel that shopping from Peter Hahn is not what it once was for me.
I used to love browsing through the catalogue and ordering via telephone as your representatives where always so very kind and helpful.
Sadly, things have changed.
3.00
Fair

peterhahn.co.uk replies: 23/10/2023
Thank you for your review we have been experiencing technical issues we are working around the clock to resolve. Typically orders should only take 8-10 working days to arrive, stock permitting. We will pass your comments to our Head Office, for now, In the meantime if we can be of any further assistance do not hesitste to contact us, please accept our sincerest apologies for the inconvenience caus

Date of publication
18/10/2023
Date of order
20/09/2023
18/10/2023
They need to improve customers recording of purchases online.
More reference to purchases made.
Also the need to swap an item for a different size in the same transaction
i.e. return and exchange at the same time.
3.00
Fair

peterhahn.co.uk replies: 19/10/2023
Thank you for your email, Please contact us on 0800 0542120 and one of our friendly agents will be able to assist you in replacing your order alternatively contact us via email at service@peterhahn.co.uk and put TRUSTED SHOP as the subject so we can filter through and locate your email, We look forward to hearing from you Kind Regards, Your PETER HAHN Team.

Date of publication
16/10/2023
Date of order
19/09/2023
16/10/2023
They never acknowledge when they receive returned goods or will deliver. And do not advise when a refund will be made. Very disappointing as this has become worse over the years.
3.00
Fair

peterhahn.co.uk replies: 17/10/2023
Thank you for your review. We are very sorry to read you feel this way of our service and this will be passed to our Head Office. At present we are working around the clock to try and improve our valued customers shopping experiences, we are sorry if this is not yet reflected to you. We are doing all we can for our customers at this time. Kind regards, your PETER HAHN Team.