Date of publication
14/12/2019
Date of order
25/11/2019
14/12/2019
Too expensive for the quality of the product.
3.00
Fair

Date of publication
30/11/2019
Date of order
11/11/2019
30/11/2019
The shoes would have been nice if they fitted me.....however, they didn't so they had to go back and were rather difficult to package since the shoes didn't really fit in the boxes once they had been out to try on.
3.33
Fair

peterhahn.co.uk replies: 02/12/2019
I'm sorry to hear that the shoes did not fit. Please accept our apologies for the disappointment. Kind regards, your PETER HAHN team.

Date of publication
23/11/2019
Date of order
04/11/2019
23/11/2019
I have not received my order yet.
3.00
Fair

peterhahn.co.uk replies: 26/11/2019
Delivery of your remaining item should be by 07/12/2019. Please accept our apologies for the delay. Kind regards, your PETER HAHN team.

Date of publication
16/11/2019
Date of order
28/10/2019
16/11/2019
Web site not the quickest , and when I finally came to the end it lost everything I had ordered.I then telephoned my order only to find when it was confirmed by email that one item was missing .Peter Hahn apologised for the problems and offered free postage on my next order .
Because everything comes from Germany there is always a lengthy delay in receiving items.
3.00
Fair

peterhahn.co.uk replies: 18/11/2019
Thank you for your feedback. Please accept our apologies for the problems you encountered. We hope that you are happy with your purchases. Kind regards, your PETER HAHN team.

Date of publication
11/11/2019
Date of order
23/10/2019
11/11/2019
i have returned this order on 5 November and am waiting for the refund. I thought the items were very poor quality for the price of £119.00 each. Also the items were reduced to £49.99 on line and were not indicated as sale items. I did inform the office in England but had to wait 4 days before I received a reply, by which time I had posted the items back to Peter Hahn.
3.00
Fair

peterhahn.co.uk replies: 12/11/2019
Please could you email a copy of your proof of postage receipt to service@peterhahn.co.uk and we will chase your refund immediately. Kind regards, your PETER HAHN team.

Date of publication
03/11/2019
Date of order
15/10/2019
03/11/2019
The shop is brilliant, the delivery is very slow and if you need to return an item it takes forever.
3.33
Fair

peterhahn.co.uk replies: 04/11/2019
Stock permitting, delivery is within 8 days. We aim to process all refunds within 14 days of your returning the goods. We apologise for any delays. Kind regards, your PETER HAHN team.

Date of publication
02/11/2019
Date of order
13/10/2019
02/11/2019
It is Fair
3.00
Fair

peterhahn.co.uk replies: 04/11/2019
Thank you for your feedback. Please do let us know where you feel we can improve. Kind regards, your PETER HAHN team.

Date of publication
27/10/2019
Date of order
08/10/2019
27/10/2019
Colour not as described, disappointing.
3.00
Fair

peterhahn.co.uk replies: 28/10/2019
Please could you drop us an email with a little more detail so that we can let our buying team know. You can email us at service@peterhahn.co.uk. Please accept our apologies for the disappointment. Kind regards, your PETER HAHN team.

Date of publication
18/10/2019
Date of order
28/09/2019
18/10/2019
Delivery service did not match the customer service. Or indeed the quality of the merchandise. It was slower, less well tracked and ultimately meant that I cancel a recent order.

A quality product should have a quality delivery. Both 'My Hermes' and DHL have been very good with online orders from other shops.
3.00
Fair

Date of publication
08/10/2019
Date of order
18/09/2019
08/10/2019
Delivery far too long
Customer service abrupt
Goods excellent
2.67
Fair

peterhahn.co.uk replies: 09/10/2019
Stock permitting, delivery is normally within 8 days. We apologise for any delays outside of this time frame and thank you for your patience. Kind regards, your PETER HAHN team.

Date of publication
18/09/2019
Date of order
28/08/2019
18/09/2019
As always quality of goods is excellent. I have never been disappointed with anything bought from Peter Hahn. I was not informed that delivery of goods was from out of the UK. Had I been, I would not have question the 10 DAYS it took for delivery. I did however think that the off hand reply to my query about delivery was not what I expected from a company providing high quality high priced goods.
2.67
Fair

peterhahn.co.uk replies: 19/09/2019
All our delivery information is included in the T's&C's section of our website. We normally quote 8 days for delivery providing goods are in stock. I'm so sorry that you were unhappy with the response to your original query, please accept our apologies for this. We pride ourselves on our customer service but in this instance we clearly fell short. Kind regards, your PETER HAHN team.

Date of publication
18/09/2019
Date of order
30/08/2019
18/09/2019
I was very pleased with the twin set but very dissapointed in the time it took for delivery, staying in waiting and when eventually delivered I was out and it was left over gate to garden, fortunately it was a dry day.
3.00
Fair

peterhahn.co.uk replies: 19/09/2019
Thank you for your feedback. We aim to deliver within 8 days, stock permitting. We use Royal Mail for delivery so this is something we will raise with them. Please accept our apologies for any disappointment. Kind regards, your PETER HAHN team.

Date of publication
17/09/2019
Date of order
29/08/2019
17/09/2019
the shoes are nice and comfortable as usual....The delivery is very long and as long as you don't need to return, everybody is happy
3.33
Fair

peterhahn.co.uk replies: 19/09/2019
Stock permitting, we aim to deliver within 8 days. Please accept our apologies for any delays outside of this period. We thank you for your patience. Kind regards, your PETER HAHN team.

Date of publication
13/09/2019
Date of order
25/08/2019
13/09/2019
Took a long time for come
3.00
Fair

peterhahn.co.uk replies: 16/09/2019
Thank you for taking the time to provide us with a review and we are sorry to hear that you were disappointed with our delivery timescale. We aim to deliver all in stock items within 8 working days, a quicker delivery service is something we are currently investigating. Kind regards, your PETER HAHN team.

Date of publication
05/09/2019
Date of order
16/08/2019
05/09/2019
Good customer service and quality goods. Delivery is awful and tracking is none existent. Called to trace order from 3 weeks earlier and it hadn’t even left the warehouse. No one had contacted me to inform me. All previous orders took 10-14 days to arrive. No tracking available.
3.00
Fair

peterhahn.co.uk replies: 06/09/2019
Thank you for your comment. Stock permitting, delivery is normally within 8 days. We apologise for any delay outside of this time. Kind regards, your PETER HAHN team.

Date of publication
03/09/2019
Date of order
15/08/2019
03/09/2019
Still waiting for second half of order
2.67
Fair

peterhahn.co.uk replies: 04/09/2019
Thank you for your review and we are sorry that there is still an outstanding item on your order. We are expecting further stock to reach you on or before 30/010/19. Please accept our apologies for this delay. Kind regards, your PETER HAHN team.

Date of publication
03/09/2019
Date of order
08/08/2019
03/09/2019
top was received but not quite as expected
3.00
Fair

peterhahn.co.uk replies: 04/09/2019
Thank you for your review and we are sorry that the top you received was not quite as expected. If you wish to return the top, please use the freepost label included in your parcel. If you wish to discuss this further, please contact us on 0800 054 2120 or e-mail service@peterhahn.c.uk. Kind regards, your PETER HAHN team.

Date of publication
03/09/2019
Date of order
03/08/2019
03/09/2019
Everything is fine now
3.33
Fair

peterhahn.co.uk replies: 04/09/2019
Thank you for taking the time to provide us with a review. If you would like to discuss any issues you have experienced with our goods or service, please contact our Customer Service Team on 0800 054 2120 or e-mail service@peterhahn.co.uk. Kind regards, your PETER HAHN team.

Date of publication
02/09/2019
Date of order
12/08/2019
02/09/2019
Took rather a long time to arrive. Sizing (Uk)
Was not very accurate but after sending a sweater back and ordering another size I am very pleased with the purchase, very good designs.
3.33
Fair

peterhahn.co.uk replies: 03/09/2019
Thank you for your comments. I will pass them on to our buying team. We are glad that you are happy with your purchase. Kind regards, your PETER HAHN team.

Date of publication
02/09/2019
Date of order
14/08/2019
02/09/2019
Long delay from ordering date to delivery.
Quality of item only mediocre
I have returned this item as it was also on the small size fro me.
2.67
Fair

peterhahn.co.uk replies: 03/09/2019
Please accept our apologies for the delay. I am sorry to hear that you were unhappy with the quality of the item and will be sure to pass your comments on to our buying team. Kind regards, your PETER HAHN team.

Date of publication
31/08/2019
Date of order
09/08/2019
31/08/2019
Long wait for delivery- not cheap either
3.00
Fair

Date of publication
26/08/2019
Date of order
07/08/2019
26/08/2019
Very happy with order once it was received. Good fit.xx
3.33
Fair

Date of publication
20/08/2019
Date of order
01/08/2019
20/08/2019
Delivery time is poor. The last order I had shoes fine but scarf terrible. It is packed up and ready for refund. It was like a screwed up rag.
3.33
Fair

peterhahn.co.uk replies: 21/08/2019
I'm sorry to hear that your scarf arrived wrinkled, please accept our apologies for this. We aim to deliver within days, stock permitting. Kind regards, your PETER HAHN team.

Date of publication
19/08/2019
Date of order
31/07/2019
19/08/2019
Delivery seems to take a bit longer than most shops,But the goods are off very good quality, when they do arrive.
3.33
Fair

peterhahn.co.uk replies: 20/08/2019
Thank you for your comment. Stock permitting, delivery is normally within 8 days. We apologise for any delay outside of this time. Kind regards, your PETER HAHN team.

Date of publication
15/08/2019
Date of order
25/07/2019
15/08/2019
Delivery is often slow, sometimes two weeks or more.
3.00
Fair

peterhahn.co.uk replies: 16/08/2019
Stock permitting, we aim to deliver within 8 days. Please accept our apologies for any delays outside of this timeframe. Kind regards, your PETER HAHN team.

Date of publication
08/08/2019
Date of order
20/07/2019
08/08/2019
Too small for specified size.?
Still awaiting second pair of trousers.
3.00
Fair

peterhahn.co.uk replies: 09/08/2019
I'm sorry to hear that you did not find the sizing to your satisfaction, I will pass your comments on to our buying team. Your outstanding pair of trousers will be delivered to you by the end of the month. We apologise for the delay. Kind regards, your PETER HAHN team.

Date of publication
05/08/2019
Date of order
17/07/2019
05/08/2019
I think delivery time seems unnecessarily long, my mum always waits for ages from point of order to delivery and an unsatisfactory response from customer service. The clothes are very expensive and I think postage is a bit cheeky, lots of other clothing companies offer free postage when you spend over a certain amount.

Still waiting for the trousers we ordered 3 weeks ago
3.00
Fair

peterhahn.co.uk replies: 06/08/2019
We aim to deliver within 8 days, stock permitting. From time to time there may be a delay while we source further stock of some of our most popular items. Please accept our apologies for the disappointment. Kind regards, your PETER HAHN team.

Date of publication
01/08/2019
Date of order
13/07/2019
01/08/2019
Items bought were as advertised and of good quality and fit.However delivery time took over a weekToo slow with current delivery options
3.33
Fair

peterhahn.co.uk replies: 02/08/2019
We aim to deliver within 8 days, stock permitting. Pleas follow this link for all our T's & C's https://www.peterhahn.co.uk/questions-answers. Kind regards, your PETER HAHN team.

Date of publication
30/07/2019
Date of order
09/07/2019
30/07/2019
It takes too long to receive any orders.
2.67
Fair

peterhahn.co.uk replies: 31/07/2019
Delivery is normally within 8 days, stock permitting. Occasionally there may be a delay while we await further stock from our suppliers, of our most popular items. We apologise for the disappointment and appreciate your continued patience. Kind regards, your PETER HAHN team.

Date of publication
29/07/2019
Date of order
10/07/2019
29/07/2019
Delivery takes far too long ....obviously as goods are shipped from Germany
Most other companies take between 2/3 days.... I have waited for at
Least 5/6 weeks for several items.
3.00
Fair

peterhahn.co.uk replies: 30/07/2019
We aim to deliver within 8 days - stock permitting. Please accept our apologies for the delays, we really appreciate your continued patience. Kind regards, your PETER HAHN team.

Date of publication
27/07/2019
Date of order
08/07/2019
27/07/2019
Very slow to receive refund back into account. I know this takes time but it seems unnecessarily long from Peter Hahn
3.00
Fair

peterhahn.co.uk replies: 29/07/2019
We aim to process all refunds within 14 days of your returning the goods. We apologise for any further delay and thank you for your continued patience. Kind regards, your PETER HAHN team.

Date of publication
26/07/2019
Date of order
07/07/2019
26/07/2019
Delivery is always very slow and the item was not up to your usual good standard
3.33
Fair

peterhahn.co.uk replies: 29/07/2019
Stock permitting, delivery is normally within 8 days. We'd love to hear where your garment fell short of our usual high standards. Please email us with a little more info on service@peterhahn.co.uk. We apologise for the disappointment. Kind regards, your PETER HAHN tem.

Date of publication
25/07/2019
Date of order
06/07/2019
25/07/2019
Lovely cardigan absolutely love it The customer service is not that great will not be buying anything else from them.
3.00
Fair

peterhahn.co.uk replies: 26/07/2019
Thank you for your review and we are sorry to hear that you felt let down by our service. Our Customer Service Team will be in touch shortly to discuss this further. Kind regards, your PETER HAHN team.

Date of publication
24/07/2019
Date of order
05/07/2019
24/07/2019
The clothing fashion and presentation was good, but the item I ordered my opion was not value for money
3.00
Fair

peterhahn.co.uk replies: 25/07/2019
I'm sorry to hear this. If you would like to give us a little more feedback on where the quality fell short, please do email us at service@peterhahn.co.uk. Kind regards, your PETER HAHN team.

Date of publication
17/07/2019
Date of order
08/06/2019
17/07/2019
Ordering and delivery is chaotic.
3.00
Fair

peterhahn.co.uk replies: 18/07/2019
We'd love to hear more about this and where you think we can improve. Please email us on service@peterhahn.co.uk. Kind regards, your PETER HAHN team.

Date of publication
13/07/2019
Date of order
24/05/2019
13/07/2019
Neither item was delivered within the estimated time. I received postcards for both items stating delays and even then they were not delivered until after I had emailed asking about the delay.

I can find no fault with the quality of products but stock control leaves much to be desired and delivery times are totally unacceptable.
2.67
Fair

peterhahn.co.uk replies: 15/07/2019
Thank you for your feedback. Please accept our apologies for the delay while we source further stock. We really appreciate your patience. Kind regards, your PETER HAHN team.

Date of publication
12/07/2019
Date of order
23/06/2019
12/07/2019
The products are very good quality but very expensive. Delivery is slow.
3.33
Fair

peterhahn.co.uk replies: 15/07/2019
Thank you for your comments. Kind regards, your PETER HAHN team.

Date of publication
10/07/2019
Date of order
16/03/2019
10/07/2019
Peter Hahn made a complete mess of my order
2.67
Fair

peterhahn.co.uk replies: 11/07/2019
I'm sorry to hear this. I've checked you account but cannot see what went wrong. Please drop an email to service@peterhahn.co.uk and we'll try and investigate. Kind regards, your PETER HAHN team.

Date of publication
04/07/2019
Date of order
14/06/2019
04/07/2019
Slow delivery
3.33
Fair

peterhahn.co.uk replies: 04/07/2019
Stock permitting, we aim to deliver within 8 days. Please accept our apologies for any delays outside of this time. Kind regards, your PETER HAHN team.

Date of publication
03/07/2019
Date of order
14/06/2019
03/07/2019
Delivery is very slow
3.00
Fair

peterhahn.co.uk replies: 04/07/2019
Stock permitting, we aim to deliver within 8 days. Please accept our apologies for any delays outside of this time. Kind regards, your PETER HAHN team.