Date of publication
01/07/2020
Date of order
24/05/2020
01/07/2020
I would normally have given Peter Hahn 5 stars, but when my item arrived, it was not the jumper that I had ordered. After phoning customer service, the first person I spoke to gave me incorrect advice, which I thought that I should query. The second person I spoke to, some hours later, handled my problem most efficiently. Very happy with the correct item.
4.00
Good

Date of publication
29/06/2020
Date of order
08/06/2020
29/06/2020
This order took quite sometime to arrive. The quality of the clothes was very good unfortunately two items did not fit.
3.67
Good

peterhahn.co.uk replies: 30/06/2020
Thank you for your comment. Stock permitting, we aim to deliver within 8 working days, although due to the circumstances, it can take between 10-15 working days at present. Please use the Royal Mail label enclosed in your parcel, to send the goods back to us. We will then issue you a full refund. Please accept our apologies for the inconvenience. Kind regards, your PETER HAHN team.

Date of publication
28/06/2020
Date of order
06/06/2020
28/06/2020
Good product but took three weeks to arrive. Pricey end of the market.
3.67
Good

Date of publication
25/06/2020
Date of order
05/06/2020
25/06/2020
Peter Hahn clothes are nice, but overpriced.
4.00
Good

Date of publication
24/06/2020
Date of order
05/06/2020
24/06/2020
Goods take a little longer than average to arrive but are well-packed. I find the sizing variable between styles, so am grateful for free returns.
3.67
Good

Date of publication
23/06/2020
Date of order
03/06/2020
23/06/2020
I'm very happy with the clothes, they're good quality and fit well.
The reason for my not quite perfect score is because of the delivery time which was just over 2 weeks, and even caused me to phone to check what had happened to them.
4.33
Good

Date of publication
22/06/2020
Date of order
03/06/2020
22/06/2020
Lovely clothes but delivery can take a long time. Other than that no complaints.
4.33
Good

Date of publication
22/06/2020
Date of order
31/05/2020
22/06/2020
I received my order on the 20th June and I am happy with the outcome.
4.00
Good

Date of publication
22/06/2020
Date of order
02/06/2020
22/06/2020
Fine thankyou
4.33
Good

Date of publication
21/06/2020
Date of order
02/06/2020
21/06/2020
Good service and good quality
4.00
Good

Date of publication
21/06/2020
Date of order
01/06/2020
21/06/2020
Takes longer for good to arrive than other stores’ however better quality garments - worth the wait. Don’t expect to receive in a hurry though
4.00
Good

Date of publication
19/06/2020
Date of order
31/05/2020
19/06/2020
Packaging poor as box appeared to have been opened. An extra strap needs to be used longitudinally
4.00
Good

Date of publication
19/06/2020
Date of order
17/06/2020
19/06/2020
goods are excellent quality, but delivery is sometimes a bit tardy.
4.00
Good

Date of publication
18/06/2020
Date of order
25/05/2020
18/06/2020
Colour of garment muted in comparison to catalogue but good fit and cut: the fabric is perfect for hot summer days. I did not contact the company direct so cannot comment on customer service.
4.00
Good

Date of publication
17/06/2020
Date of order
29/05/2020
17/06/2020
Delivery is slow compared to other outlets
3.67
Good

Date of publication
17/06/2020
Date of order
28/05/2020
17/06/2020
Quality of item is good as previously bought.
4.00
Good

Date of publication
17/06/2020
Date of order
28/05/2020
17/06/2020
The top I have bought is excellent quality and I would have given 5 stars if the delivery had been if the delivery had been speedier
4.00
Good

Date of publication
15/06/2020
Date of order
25/05/2020
15/06/2020
Love peter Hahn for big sizes
4.00
Good

Date of publication
14/06/2020
Date of order
26/05/2020
14/06/2020
Good service
4.00
Good

Date of publication
14/06/2020
Date of order
25/05/2020
14/06/2020
Product excellent. Always takes at least 14 days from ordering item to delivery and no tracking available. Tried three times to speak to someone on the phone but call not answered.
4.00
Good

peterhahn.co.uk replies: 15/06/2020
We do now offer a fully tracked service. I'm sorry that you were unable to reach us by phone, please accept my apologies. Kind regards, your PETER HAHN team.

Date of publication
13/06/2020
Date of order
25/05/2020
13/06/2020
A speedier delivery would be preferable.
4.33
Good

Date of publication
13/06/2020
Date of order
13/06/2020
13/06/2020
Excellent clothes,but slow delivery
4.33
Good

Date of publication
13/06/2020
Date of order
13/06/2020
13/06/2020
I love the lines offered by Peter Hahn choice, variety, quality etc.
I would like my goods a bit quicker though but it can't be helped as it comes by Royal Mail.
Thank you
4.00
Good

Date of publication
12/06/2020
Date of order
24/05/2020
12/06/2020
Delivery was quite slow
4.00
Good

Date of publication
11/06/2020
Date of order
22/05/2020
11/06/2020
Delivery is always quite slow but usually quality clothes and returns process ok.
3.67
Good

peterhahn.co.uk replies: 15/06/2020
Thank you for your feedback. Kind regards, your PETER HAHN team.

Date of publication
11/06/2020
Date of order
23/05/2020
11/06/2020
Good items but the shoes had been worn. The laces were dirty. I kept them because they fit me which is normally difficult.
4.33
Good

Date of publication
09/06/2020
Date of order
21/05/2020
09/06/2020
There was quite a delay in receiving the goods but once they arrived I was pleased.
4.00
Good

Date of publication
08/06/2020
Date of order
20/05/2020
08/06/2020
my favourite online clothes store
4.33
Good

Date of publication
08/06/2020
Date of order
20/05/2020
08/06/2020
A muddle over the orders but got there in the end!
4.33
Good

Date of publication
08/06/2020
Date of order
20/05/2020
08/06/2020
I find delivery time is very poor. Too long to wait for orders
3.67
Good

Date of publication
07/06/2020
Date of order
15/05/2020
07/06/2020
package ex dress returned did not like the fabric
No refund or acknowledgement from Peter Hahn yet
3.67
Good

peterhahn.co.uk replies: 08/06/2020
We aim to process all refunds within 14 days of your returning the goods. We apologise for any delays. Kind regards, your PETER HAHN team.

Date of publication
06/06/2020
Date of order
18/05/2020
06/06/2020
No more emails please
4.00
Good

Date of publication
05/06/2020
Date of order
17/05/2020
05/06/2020
Always reliable service
4.33
Good

Date of publication
04/06/2020
Date of order
16/05/2020
04/06/2020
Good quality items, well-finished.

Delivery is generally disappointingly slow.. Some catalogue items are obviously not in stock which explains in part, but items ordered from other sources in Germany are not subject to similar delay. Perplexing.

Also applying discount codes is disconcerting as it shows only at the very last stage after payment has been submitted.
3.67
Good

peterhahn.co.uk replies: 08/06/2020
Thank you for your feedback. Kind regards, your PETER HAHN team.

Date of publication
03/06/2020
Date of order
03/06/2020
03/06/2020
I love everything about Peter Hahn. The quality of the garments are usually very good. The only downside to online ordering, is the lack of 'tracking' facilities. This makes it difficult to be always available, when you have no indication when your parcel might arrive.
4.00
Good

Date of publication
02/06/2020
Date of order
14/05/2020
02/06/2020
Just as described. Pity I can't wear it yet due to isolation. Still something to look forward to.
4.00
Good

Date of publication
01/06/2020
Date of order
12/05/2020
01/06/2020
Easy to send for and easy returns.
4.00
Good

Date of publication
31/05/2020
Date of order
31/05/2020
31/05/2020
Goods, delivery and customer service are always excellent and quality is guaranteed!
4.00
Good

Date of publication
30/05/2020
Date of order
11/05/2020
30/05/2020
A nice company.
3.67
Good

peterhahn.co.uk replies: 01/06/2020
Thank you for your feedback. Please let us know where we can improve. Kind regards, your PETER HAHN team.

Date of publication
29/05/2020
Date of order
10/05/2020
29/05/2020
No problems
4.00
Good