Date of publication
13/12/2019
Date of order
24/11/2019
13/12/2019
I have always found Peter Hahn to be very reliable and this occasion was no different. Delivery is sometimes a little slow but probably more about Royal Mail than Peter Hahn. Returns are dealt with quickly and efficiently.
4.33
Good

Date of publication
12/12/2019
Date of order
23/11/2019
12/12/2019
Things can take a lot more than 8 days.prices are increasing significantly right now
3.67
Good

Date of publication
11/12/2019
Date of order
22/11/2019
11/12/2019
Very good quality goods. Too expensive for ordinary working people.
4.33
Good

Date of publication
11/12/2019
Date of order
16/11/2019
11/12/2019
Excellent choice of style and size availability
4.33
Good

Date of publication
10/12/2019
Date of order
18/11/2019
10/12/2019
Yes happy with everything
4.00
Good

Date of publication
08/12/2019
Date of order
18/11/2019
08/12/2019
Very happy with service of Peter Hahn Helpful and efficient
4.00
Good

Date of publication
07/12/2019
Date of order
17/11/2019
07/12/2019
It was ok
4.33
Good

Date of publication
05/12/2019
Date of order
16/11/2019
05/12/2019
good service . Thank you
4.33
Good

Date of publication
04/12/2019
Date of order
15/11/2019
04/12/2019
Good quality goods but a tad over priced and they charge for postage. The £15 off deals are very mean considering the price of most items. Other retailers give a percentage off. The deals are very short dated too which is very annoying as when I have time to look at anything I might like to buy the deals have usually expired. Stop sending brochures so often they go in the bin
4.00
Good

peterhahn.co.uk replies: 09/12/2019
Hi Sally, we can reduce the catalogues to just our 4 main ones each year if you would like. Please drop an email to service@peterhahn.co.uk and we will update your preferences. Kind regards, your PETER HAHN team.

Date of publication
04/12/2019
Date of order
04/12/2019
04/12/2019
Been buying from Peter Hahn for years. First time using credit card. Couldn't be easier. Love all items I have ever had from PH.
4.33
Good

Date of publication
03/12/2019
Date of order
14/11/2019
03/12/2019
Delivery was as I expected. The order had to be changed but that was fine and I received very good service.
3.67
Good

peterhahn.co.uk replies: 04/12/2019
Thank you for your feedback. Please do let us know where you feel we can improve. Kind regards, your PETER HAHN team.

Date of publication
03/12/2019
Date of order
14/11/2019
03/12/2019
Very happy with the delivery Goods good quality but did not fit m
4.00
Good

Date of publication
02/12/2019
Date of order
13/11/2019
02/12/2019
Always such a pity that delivery is always slow and you have to think in advance of when to order.
3.67
Good

peterhahn.co.uk replies: 03/12/2019
We aim to deliver within 8 days - stock permitting. We apologise for any delays outside of this time. Kind regards, your PETER HAHN team.

Date of publication
02/12/2019
Date of order
13/11/2019
02/12/2019
Delivery always seems to take at least a week compared to other retailers
Peter Hahn have some different items however I do find them expensive.
3.67
Good

peterhahn.co.uk replies: 03/12/2019
Thank you for your feedback. Stock permitting, delivery is normally within 8 days. Kind regards, your PETER HAHN team.

Date of publication
02/12/2019
Date of order
01/12/2019
02/12/2019
Postage takes longer than most companies
4.33
Good

Date of publication
30/11/2019
Date of order
27/11/2019
30/11/2019
OK BRILLIANT
4.00
Good

Date of publication
30/11/2019
Date of order
08/11/2019
30/11/2019
Unfortunately the two items did not fit - one was too small and the other too large. I have sent them both back. They were gifts and I had to send them to my friend to try. They were both size16 but the sizes did not correspond with what we usually order.
4.33
Good

Date of publication
27/11/2019
Date of order
08/11/2019
27/11/2019
I have always received a good response from customer services,polite and helpful.
4.33
Good

Date of publication
26/11/2019
Date of order
07/11/2019
26/11/2019
Boots were returned as too narrow, no refund received so far
4.00
Good

peterhahn.co.uk replies: 27/11/2019
I am pleased to confirm that your refund was processed on 22/11/19. Kind regards, your PETER HAHN team.

Date of publication
24/11/2019
Date of order
04/11/2019
24/11/2019
Delivery is slow and one of the items arrived in a crumpled heap but apart from this I was pleased with the quality
4.00
Good

Date of publication
23/11/2019
Date of order
01/11/2019
23/11/2019
It does not take the mail 3 weeks to travel from Germany to the UK. That’s how long this took. You say 8 days. It’s invariably more Otherwise your store is excellent
4.00
Good

peterhahn.co.uk replies: 26/11/2019
Stock permitting, delivery is within 8 days. Please accept our apologies for the delay on your order while we sourced further stock. Kind regards, your PETER HAHN team.

Date of publication
23/11/2019
Date of order
04/11/2019
23/11/2019
I down marked delivery because there is no express/next day option
3.67
Good

peterhahn.co.uk replies: 26/11/2019
Thank you very much for your feedback. Kind regards, your PETER HAHN team.

Date of publication
22/11/2019
Date of order
03/11/2019
22/11/2019
The only negative is the time it takes to deliver goods.
4.00
Good

Date of publication
20/11/2019
Date of order
01/11/2019
20/11/2019
Good shopping experience
4.00
Good

Date of publication
20/11/2019
Date of order
01/11/2019
20/11/2019
Apart from slower than average delivery (that is counteracted by the absolute attention and service this company gives). I feel guilty that the rating is not showing the top quality treatment as a customer
4.33
Good

Date of publication
20/11/2019
Date of order
01/11/2019
20/11/2019
It was a
Long time coming also a little baggy . I ordered the same size as usual
I hope it will shrink a little . Did not realize it came from a Germany
4.00
Good

Date of publication
20/11/2019
Date of order
24/10/2019
20/11/2019
Quality knitwear, lovely colours.
3.67
Good

peterhahn.co.uk replies: 26/11/2019
Thank you for your feedback. Please do let us know how we can improve your opinions of our customer service or if there is a specific problem we can assist you with. Kind regards, your PETER HAHN team.

Date of publication
19/11/2019
Date of order
31/10/2019
19/11/2019
Always the same efficient service A pleasure to shop with Peter Hahn
4.33
Good

Date of publication
19/11/2019
Date of order
30/10/2019
19/11/2019
The quality of clothes is good
4.33
Good

Date of publication
18/11/2019
Date of order
30/10/2019
18/11/2019
I could not complain about either the service that I receive from peter Hahn This time I had to return the goods and I promptely received notification of their safe arrival Noo doubt when I check my account the cash shall be returned
4.33
Good

Date of publication
18/11/2019
Date of order
30/10/2019
18/11/2019
Wish that Peter Hahn could improve on their delivery period; 10 days is a long time to wait for an order and you have to think well in advance if you want something for a particular occasion.
3.67
Good

peterhahn.co.uk replies: 19/11/2019
Thank you for the feedback. Kind regards, your PETER HAHN team.

Date of publication
18/11/2019
Date of order
30/10/2019
18/11/2019
The quality of products from Peter Hahn is always extremely good and excellent value.
4.33
Good

Date of publication
17/11/2019
Date of order
19/09/2019
17/11/2019
Loved this item when I saw it in the catalogue. Took ages to arrive, when I unpacked it I found the garment to be faulty. Phoned your customer enquiries and spoke to a very pleasant gentleman, who advised me to return it. I said I wanted a replacement and he said just write on the paperwork. Again, waited ages. Phone again and was told I had to place a new order. More info is required
4.00
Good

peterhahn.co.uk replies: 18/11/2019
We're sorry to hear that you were not given the correct information via telephone. Your returns form however, should contain all the info that you need to place an exchange order. Please accept our apologies for the confusion. Kind regards, your PETER HAHN team.

Date of publication
16/11/2019
Date of order
28/10/2019
16/11/2019
I would have liked delivery of goods quicker.
3.67
Good

Date of publication
14/11/2019
Date of order
25/10/2019
14/11/2019
Good.
4.00
Good

Date of publication
13/11/2019
Date of order
24/10/2019
13/11/2019
Very pleased with items, service and delivery
4.33
Good

Date of publication
12/11/2019
Date of order
12/11/2019
12/11/2019
Great quality items
4.00
Good

Date of publication
12/11/2019
Date of order
24/10/2019
12/11/2019
Good company to deal with, returns promptly deal with.
4.33
Good

Date of publication
12/11/2019
Date of order
12/10/2019
12/11/2019
Troursers are good quality but a bit too long.
4.33
Good

Date of publication
12/11/2019
Date of order
24/10/2019
12/11/2019
Orders take a bit long to arrive. Returns are simple and are acknowledged which is good.
3.67
Good

peterhahn.co.uk replies: 13/11/2019
Thank you for you taking the time to give us your feedback. Kind regards, your PETER HAHN team.