Date of publication
26/03/2024
Date of order
26/03/2024
26/03/2024
I placed my order at the beginning of the month and have not received it yet. I reached out to BobShop is email for help but received no assistance
1.00
Very Poor
bobshop.com/en/ replies: 28/03/2024
We are very sorry that the delivery has been delayed by two days. According to DHL, you should have received the shipment by now. Please accept our apologies for the inconvenience caused.
Date of publication
19/03/2024
Date of order
19/03/2024
19/03/2024
I still have not received my order and have zero tracking or shipping information. Your email here says only that I should have received it already. I have attempted to
Contact you 2x already with no response from your end.
1.00
Very Poor
bobshop.com/en/ replies: 19/03/2024
We are sorry that your order has not yet been delivered. You should have received an e-mail with the tracking data when the goods were dispatched. This allows you to easily track your shipment. So far we have only received one inquiry from you and this was answered immediately. According to DHL, the shipment should be delivered today.
Date of publication
20/06/2023
Date of order
20/06/2023
20/06/2023
I still haven't received my order and I am waiting to get some answers. You still have my money and I don't have the product. It was returned to you because of an error.
1.00
Very Poor
bobshop.com/en/ replies: 21/06/2023
We are very sorry that you haven't received order yet. Unfortunately our shipping service provider made a mistake. The address was entered correctly and it was also passed on to the shipping service provider correctly. We have claimed the shipment with DHL and our customer service is already in contact with you. We will find a solution.
Date of publication
18/06/2023
Date of order
18/06/2023
18/06/2023
Ordered items but only 1 was too small but recommended to return the entire order and place an entirely new order on 07/06/23. As of 18/06/23 neither have been received to me or as a return. So no refund which means I am £400 out of pocket with no goods
1.00
Very Poor
bobshop.com/en/ replies: 21/06/2023
You have ordered a set. In order to reach the minimum amount of GBP 140 for the new order we therefore asked you to return the entire set and order a new one. Unfortunately your return ended up in customs which is beyond our control. We can only say that we always process all necessary forms for customs as soon as we receive the information from customs. So we do everything we can to ensure that y