Date of publication
15/01/2024
Date of order
03/01/2024
15/01/2024
I would not buy anything again, still not received due to held in customs. I thought this was a half decent buy but just had to pay over £70 in customs charges. No warning about this and no doubt somewhere in your small print that is not visible when buying.
2.00
Poor

bobshop.com/en/ replies: 15/01/2024
Before finalising your order you will be informed that customs duties may apply. You will also find this information in our terms and conditions, which you accept before placing your order. Please understand that we have no influence on the customs charges incurred in the UK.

Date of publication
06/08/2023
Date of order
26/07/2023
06/08/2023
Probably a lesson to learn. Deliveries to the UK are now delayed by customs charges which are separate to the price you pay Bob. Any saving you think you are getting is massively outweighed by the vat and fees charges!!! Has stopped me looking on non uk sites, shame but thanks to Brexit not a good option any longer!
2.00
Poor

bobshop.com/en/ replies: 08/08/2023
We point out during the ordering process and on our service pages that for deliveries to the UK additional taxes and duties are due, about which you must inform yourself at the customs in the UK, because we have no influence on it.

Date of publication
25/06/2023
Date of order
25/06/2023
25/06/2023
There is no return label in the package, which makes it so inconvenient and expensive if you have to return items.
2.00
Poor

bobshop.com/en/ replies: 30/06/2023
Please understand that the cost of returns must be borne by you. Since you have to take care of the return shipment yourself, the label of the shipping service provider you have chosen is necessary and cannot be pre-printed.

Date of publication
15/06/2023
Date of order
15/06/2023
15/06/2023
Please be aware that when ordering in the uk you WILL be charged customs fees. I placed an order for £228 and got charged £52 customs fees. Also it will not be a 2-3 day delivery. I am still waiting after nearly 2 weeks
2.00
Poor

bobshop.com/en/ replies: 21/06/2023
We can understand your frustration about the fees, but would still like to note that we do not have any influence on this. We point out on our homepage that higher fees apply and that you should inform yourself about this in advance: https://www.bobshop.com/en/order-information-uk If a package does not end up in customs, our delivery time of approx. 2-3 working days is correct. We can only emphasi

Date of publication
16/04/2023
Date of order
16/04/2023
16/04/2023
I didn't receive my package worth of hundred of dollars. I have followed all the DHL tracking until April 6th and after that I did not had any more news from it. My Helmet, a Bell Fasthouse Edition, is important to me cause I can't mountain bike without it... It would be very nice if the situation is corrected. Thanks

Nicolas Montpetit from Canada
2.00
Poor

bobshop.com/en/ replies: 17/04/2023
We are very sorry that you have not yet received your shipment. The complaint to DHL has already been made. As soon as we receive a response, our customer service will contact you immediately.

Date of publication
30/07/2022
Date of order
30/07/2022
30/07/2022
Bib bike shorts in Large size were tiny and i had to send them back. Waste of time buying clothes on line. No standarized sizing system.
2.00
Poor

bobshop.com/en/ replies: 01/08/2022
We are sorry that the item did not fit you. Unfortunately, each manufacturer gives different measurements. For this reason, we provide a size chart with each item. You can use this to determine the right size for you with your own measurements.