Date of publication
11/12/2019
Date of order
30/11/2019
11/12/2019
Overall good experience although im sure i enquired about King Edward Jewels i received King Edwards cigars but not sure they were Jewels certainly didn’t say it on the box. They were a nice smoke although would have preferred a little more vanilla flavour. Best wishes Gary
3.00
Fair

havanahouse.co.uk replies: 12/12/2019
King Edward Birchwood Amber Vanilla Flavoured Cigars is the product that is currently available in this country. Hav A tampa jewels are no longer available in this country. I think that might be your confusion. Glad you enjoyed them though.

Date of publication
11/12/2019
Date of order
04/12/2019
11/12/2019
I think that a valid complaint would warrant more customer service than blaming the supplier.
3.00
Fair

havanahouse.co.uk replies: 12/12/2019
We would rather be honest with our customers and give them real information rather than making events up to sound like we are giving more customer service. All we can offer you is the best solution to the issues that arise, this is exactly what we did.

Date of publication
03/11/2019
Date of order
15/10/2019
03/11/2019
My order was made last Thurs ,I haven,t received it yet
3.00
Fair

havanahouse.co.uk replies: 04/11/2019
Order has been delivered and signed for, It's best to wait for order delivery before leaving a review like this. Order was sent out on Friday, there was a slight delay with Royal Mail, this happens once in a while unfortunately.

Date of publication
16/09/2019
Date of order
08/09/2019
16/09/2019
Would be nice to get full/ updated information provided about the items "In Stock" because just before confirming payment You getting information which items are "In Stock" and which ones aren't.
3.33
Fair

havanahouse.co.uk replies: 17/09/2019
Stock shows on the shopping basket page. We do this so you can also get in contact and find out when we are getting more stock of your favourite items in.

Date of publication
10/09/2019
Date of order
03/09/2019
10/09/2019
Arrived late and no tracking information despite being given tracking code. Company did not follow up with update as promised and no reply to my update about arrival and still absence of tracking information.
2.67
Fair

Date of publication
30/08/2019
Date of order
23/08/2019
30/08/2019
Easy to order online. Very good price.Took longer to receive than in the past and unable to contact anyone to check my order had been processed despite a number of calls and leaving a message.
3.33
Fair

havanahouse.co.uk replies: 01/09/2019
We apologise on the slight delay in replying to messages, we have had our busiest month ever and are training more staff to help. We are just about to introduce an automated system that will email with tracking so you can follow your delivery all the way.

Date of publication
15/08/2019
Date of order
06/08/2019
15/08/2019
First time I contacted them via email. I was getting quite fast replies. I was quite satisfied with that. Then they stopped replying all together which is quite uncalled for. The delivery was poor. I had to run from the post office to post office, called multiple people to get my package.

I would love if they improved the delivery system and reply to queries quicker via email.
3.33
Fair

havanahouse.co.uk replies: 16/10/2019
We are constantly expanding and are trying to offer the same service when we only had a few orders a day to the now hundreds orders than we have coming in 24/7. Thank you for your feedback.

Date of publication
30/07/2019
Date of order
22/07/2019
30/07/2019
Slow on dispatching order
2.67
Fair

havanahouse.co.uk replies: 08/08/2019
Order received in three days, if you would like next day delivery unfortunately you have to pay for it rather than free delivery.

Date of publication
15/06/2019
Date of order
08/06/2019
15/06/2019
Asked a question about my delivery, didn’t get an answer from anyone despite having my contact details. When I received my order it was all good.
3.33
Fair

havanahouse.co.uk replies: 17/06/2019
If you ever have any questions it's best to call us and we can give you real time information from a real human.

Date of publication
11/06/2019
Date of order
04/06/2019
11/06/2019
Paid for 1 to 2day delivery couldn't track it as I didn't get details. So should have received sat at the latest but didn't get them till Monday
3.00
Fair

havanahouse.co.uk replies: 12/06/2019
Orders are sent via Royal Mail with tracking details. You're always welcome to call and confirm tracking details if they do not come through.

Date of publication
09/06/2019
Date of order
02/06/2019
09/06/2019
not a nice smell to this cigar.
2.67
Fair

havanahouse.co.uk replies: 10/06/2019
If you don't like the aroma of a Bolivar Corona Junior you might enjoy a lighter blend of tobacco next time.

Date of publication
02/06/2019
Date of order
26/05/2019
02/06/2019
So far berry disappointed I have had two cigars so far one Siglo 1 and one Hoyo ep.1 both had very tight draw and the Hoyo had a knot.
3.00
Fair

havanahouse.co.uk replies: 03/06/2019
We send out hundreds of cigars every week but unfortunately some of these hand made products have issues. If you're not happy with the quality of the cigars please send them back and we can sort everything out for you.

Date of publication
16/05/2019
Date of order
04/05/2019
16/05/2019
There was no Boveda pack in the delivery. Nothing of any kind to keep the humidity correct. When friends send me cigars they do this. I expected more from a company considering the price. Will not be using again in any hurry
3.33
Fair

havanahouse.co.uk replies: 17/05/2019
Boveda are available to purchase if you would like one included. We include a Boveda pack for free with all our selection packs but as a standard we seal and pack all cigars from our humidified packing area so they are humidified for their journey to you. In this case you ordered a tin of cellophane wrapped and sealed cigars so a boveda pack would have had no direct humidity change on them.

Date of publication
02/05/2019
Date of order
19/04/2019
02/05/2019
Delivery took more than stated on website.
3.00
Fair

havanahouse.co.uk replies: 07/05/2019
2-3 days tacked delivery with Royal Mail, your package was in your local post office ready for collection.

Date of publication
24/04/2019
Date of order
16/04/2019
24/04/2019
Would have given 5 stars. Unfortunately 2 out of the 10 cigars were not at their best. We opened these up after our bbq..Cracked and quite dry to say the least. The last box I had all were perfect. Bearing in mind they went from £110 to £119 I expect these cigars to be in perfect condition.

Dissapointed, I'll be giving these cigars one more try...
3.00
Fair

havanahouse.co.uk replies: 25/04/2019
If you ever have cigars that are not in perfect condition please send them back and we can replace them for you. The £9 price increase is going to the tax man. We expect all of our products to be in perfect condition too. Contact us next time please.

Date of publication
16/04/2019
Date of order
01/04/2019
16/04/2019
Love the product
2.67
Fair

havanahouse.co.uk replies: 23/04/2019
Thank you for your order & review. We hope to see you order again soon.

Date of publication
12/03/2019
Date of order
05/03/2019
12/03/2019
Yup everything came as described, product was as expected
3.00
Fair

havanahouse.co.uk replies: 14/03/2019
Thank you for your comments, we have taken them on board and will work to fix them.

Date of publication
10/02/2019
Date of order
03/02/2019
10/02/2019
Bad cohibas. Very hard to smoke.
3.00
Fair

havanahouse.co.uk replies: 13/02/2019
Sometimes Cuban cigars have some quality control issues, if you have a cigar that isn't smoking well simply send it back to us and we can replace it.