Date of publication
06/02/2024
Date of order
06/02/2024
06/02/2024
Post office delivery report not usually correct- sticks on pending’
3.00
Fair
Date of publication
12/12/2023
Date of order
12/12/2023
12/12/2023
3.00
Fair
Date of publication
02/12/2023
Date of order
02/12/2023
02/12/2023
This is my favourite tobacco shop. Yet there was so many 'out of stock' items that I could only get the tobacco my wife and son likes - which I could have got anywhere but got here to be loyal!
3.00
Fair
Date of publication
12/11/2023
Date of order
12/11/2023
12/11/2023
Rang me 2 days before delivery explaining why not dispatched. Fair enough but need by this date. "No problem will send out tomorrow and refund the missing item, I'll send you an email to confirm." No email, no refund and gift was not dispatched till following week and therefore 3days late
3.00
Fair
Date of publication
27/06/2023
Date of order
27/06/2023
27/06/2023
Usually great but 2 disappointing wrong orders but received email saying future orders would be checked after notifying them.
3.00
Fair
Date of publication
26/06/2023
Date of order
26/06/2023
26/06/2023
Take an age to process the purchase compared with other internet orders.
3.00
Fair
Date of publication
23/06/2023
Date of order
23/06/2023
23/06/2023
Delay with this original particular order being processed.
The change of item, at my request, was efficient and effective.
3.00
Fair
Date of publication
13/06/2023
Date of order
13/06/2023
13/06/2023
Paid extra to get next day royal mail signed for delivery but took 3 days to arrive. Waste of money
3.00
Fair
Date of publication
11/06/2023
Date of order
11/06/2023
11/06/2023
Was sent a cigar however this did not get delivered to me but to another property, I called the company and spoke to Justin who changed the address and apparently sent a new one as it was a gift for my partners 30th Birthday. His birthday has come and gone and not received anything.
3.00
Fair
Date of publication
09/06/2023
Date of order
09/06/2023
09/06/2023
Havana house so far have been good, I receive nice cigars that seem to be stored in good condition however I do find they take a rather long time to shipped orders out. Could be quicker
3.00
Fair
Date of publication
29/05/2023
Date of order
29/05/2023
29/05/2023
My order didn’t arrive as swiftly as usual.
Having said that the lovely lady on the phone was very positive.
The access to the contact directly number was difficult to find.
3.00
Fair
Date of publication
20/05/2023
Date of order
20/05/2023
20/05/2023
Delayed delivery and order was missing one item (but was immediately credited)
3.00
Fair
Date of publication
24/04/2023
Date of order
24/04/2023
24/04/2023
Ordering/ delivery times/ packaging excellent, could be more choice for casual smokers like myself, as majority of those on sale to expensive
3.00
Fair
Date of publication
24/04/2023
Date of order
24/04/2023
24/04/2023
Service now terrible. Ordered cigars and they arrived ruined. Order some more and paid for next day delivery but took two chases in my part to make sure they got sent - 4 days later!!
Not great at all!!
3.00
Fair