My beaut 2019 Peterson 69 Christmas pipe arrived promptly with a generously half-price tin of their fine Holiday tobacco. I reported an unexpected minor flaw in the silver shank cap to Nick at Customer Services, who kindly offered apologies and a refund or exchange. I opted to keep the 69; no other of that shape was available for exchange. Nick is sending 100 complimentary goodwill pipe cleaners.
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Excellent service and product. Keep up the good work.
I received excellent service from havana house. The web-site was easy to use and they kept me informed regarding the delivery. The delivery was quick and the cigars I ordered were well packed and were received in excellent condition.