Date of publication
29/01/2024
Date of order
22/01/2024
29/01/2024
Good website, clear pricing and reductions. Not 5 stars because it has been difficult to arrange an exchange for a faulty product. All I wanted to do was to post it back in exchange for an identical item but they refused to offer an exchange even though the item is in stock. Instead, I have to buy another new one, pay the higher price and additional postage, then ask for them to credit me the diff
4.00
Good

Date of publication
20/12/2023
Date of order
13/12/2023
20/12/2023
Ordering was easy and choice of product good. Let down by the delivery service.
The delivery driver attempted to put the goods in a safe place but literally throw the boxes over a gate. Boxes burst open and contents left lying on the passageway. Probably could have been a bit more gentle and just reached up and dropped parcels into over the gate so they were in a safe place (alternatively could
4.00
Good

Date of publication
14/09/2023
Date of order
14/09/2023
14/09/2023
4.00
Good

Date of publication
01/09/2023
Date of order
25/08/2023
01/09/2023
The shopping experience was easy and excellent. The website is clear and my order arrived as per the estimate time. The reason I can't give 5 stars is I never got a further email to the order confirmation one. My order arrived without me knowing if it had shipped or a tracking, luckily I can trust my neighbours on picking it up.
4.00
Good

Date of publication
11/08/2023
Date of order
11/08/2023
11/08/2023
The racquet was delivered 24 hours late but other than that there was good service.
4.00
Good

Date of publication
19/07/2023
Date of order
12/07/2023
19/07/2023
Web site easy to navigate. Great range of products. Wish the racquet could arrive strung with selected strings.
4.00
Good

Date of publication
01/06/2023
Date of order
25/05/2023
01/06/2023
The products and service from Tennis Point is always good. I just wish the same could be said for their delivery partner GLS. The lack of updates on the tracking service is very frustrating.
4.00
Good

Date of publication
12/03/2023
Date of order
05/03/2023
12/03/2023
Delivery time and updates/communication on delivery status
4.00
Good

Date of publication
10/03/2023
Date of order
03/03/2023
10/03/2023
4.00
Good

Date of publication
27/02/2023
Date of order
20/02/2023
27/02/2023
4.00
Good

Date of publication
15/12/2022
Date of order
07/12/2022
15/12/2022
All I wanted in stock.
Good products with a good range.
Delivery a little slow but it’s Christmas and strike action topped with lots of illness this time of year so probably not surprising and out of tennis-point’s control.
4.00
Good

Date of publication
09/12/2022
Date of order
02/12/2022
09/12/2022
1) Test out your rating system on a Tablet. It is partly obscured and I could not do on mine and am doing on a PC.

21) Please label your boxes with your company name.
4.00
Good

Date of publication
30/11/2022
Date of order
30/11/2022
30/11/2022
Choice and prices are good.

Tennis point have always been my favourite tennis equipment website but..

Latest delivery was over two weeks.

Also basic delivery charge under £70 is £20 gulp!!!!
4.00
Good

Date of publication
18/11/2022
Date of order
18/11/2022
18/11/2022
4.00
Good

Date of publication
11/11/2022
Date of order
04/11/2022
11/11/2022
They have a good selection.
4.00
Good

Date of publication
20/10/2022
Date of order
13/10/2022
20/10/2022
None to mention
4.00
Good

Date of publication
14/10/2022
Date of order
14/10/2022
14/10/2022
4.00
Good

Date of publication
30/09/2022
Date of order
23/09/2022
30/09/2022
Arrived in good time. Packaging was too big, wasteful.
4.00
Good

Date of publication
22/09/2022
Date of order
22/09/2022
22/09/2022
The delivery time is quite long and returns/ refunds take a while to go back on your card but other than that good shop to use. I will use again.
4.00
Good

Date of publication
17/09/2022
Date of order
17/09/2022
17/09/2022
Tracking system worked better this time but showed logistics’ for a day or so. What does that tell anyone?
4.00
Good

Date of publication
14/09/2022
Date of order
14/09/2022
14/09/2022
Need to sort their deliveries out but good prices on goods
4.00
Good

Date of publication
07/09/2022
Date of order
24/08/2022
07/09/2022
4.00
Good

Date of publication
02/09/2022
Date of order
02/09/2022
02/09/2022
4.00
Good

Date of publication
19/08/2022
Date of order
19/08/2022
19/08/2022
It is a very complete place to find everything to do with tennis at great prices, huge variety too.
The only slightly disadvantage has been the time it has taken my orders to arrive and the refunding/ exchange processes which can take quite a while.
4.00
Good

Date of publication
20/06/2022
Date of order
20/06/2022
20/06/2022
Not to leave the best bargains until so late in the day that you feel aggrieved that you THOUGHT You had received the very best deal either days or weeks beforehand
4.00
Good

Date of publication
11/05/2022
Date of order
04/05/2022
11/05/2022
Great choice of products and for the racket I wanted the best price. Shipment was quick but could benefit from better communicaiton on shipping progress
4.00
Good

Date of publication
28/03/2022
Date of order
28/03/2022
28/03/2022
4.00
Good

Date of publication
16/03/2022
Date of order
07/03/2022
16/03/2022
You have a great selection of trainers with good descriptions to help find what you need. Quite quick delivery and although they looked great we are returning them as the size was a little tight. Thanks very much.
4.00
Good

Date of publication
09/03/2022
Date of order
09/03/2022
09/03/2022
4.00
Good

Date of publication
06/03/2022
Date of order
06/03/2022
06/03/2022
Good quick delivery. Generally good products easy website to use
4.00
Good

Date of publication
01/03/2022
Date of order
22/02/2022
01/03/2022
4.00
Good

Date of publication
07/02/2022
Date of order
07/02/2022
07/02/2022
Delivery was quick
4.00
Good

Date of publication
15/01/2022
Date of order
08/01/2022
15/01/2022
Excellent communication and service.
4.00
Good

Date of publication
14/01/2022
Date of order
14/01/2022
14/01/2022
All was fine. Took a few days for my order to arrive but the items are good and as expected.
4.00
Good

Date of publication
19/12/2021
Date of order
12/12/2021
19/12/2021
4.00
Good

Date of publication
10/12/2021
Date of order
27/11/2021
10/12/2021
4.00
Good

Date of publication
10/12/2021
Date of order
10/12/2021
10/12/2021
Everything as expected.
4.00
Good

Date of publication
08/12/2021
Date of order
30/11/2021
08/12/2021
The tracking was not particularly clear on delivery time
4.00
Good

Date of publication
06/12/2021
Date of order
06/12/2021
06/12/2021
Good service. Happy with the product. Delivery a little slow and communication of that could be improved. But it was Black Friday and Christmas rush, so to be expected.
4.00
Good

Date of publication
01/12/2021
Date of order
24/11/2021
01/12/2021
4.00
Good