Date of publication
21/04/2024
Date of order
21/04/2024
21/04/2024
Received my parcel which included four leaded glass panels for the lamp holder.One of the leaded lights is cracked and unserviceable.The clips for securing the glass, will not tighten sufficiently to secure the glass.In my opinion the parcel should have been marked as fragile,handle with care.
2.00
Poor
Date of publication
18/04/2024
Date of order
18/04/2024
18/04/2024
I received an email informing me my package would be delivered on the 18th or 19th. As the property it's getting delivered to is empty it's important I know the dates. My husband went to the house today to await the delivery but found it wedged next to bush in front of the house. I checked the tracking and found that it had been delivered on the 16th and I had not been informed. This means my pack
2.00
Poor
Date of publication
04/04/2024
Date of order
04/04/2024
04/04/2024
Took ages for delivery that it arrived after I need it and now being charged for returns, if i knew returns would cost £5 I wouldn't have ordered in the first place.
2.00
Poor
Date of publication
26/02/2024
Date of order
26/02/2024
26/02/2024
Damaged lights and no response to my complaint
2.00
Poor
Date of publication
23/02/2024
Date of order
23/02/2024
23/02/2024
I ordered some cover plates for covering very large downlight holes when wanting to install spotlights. They looked great on the website, but they’re actually only 1 or 2 millimetres thick, and so warp when you go to screw up your downlight if the hole is quite large. I’ll now need to replace them or fashion some spacers for the holes. If they were 5mm thick or so, I think they’d do the job well.
2.00
Poor
Date of publication
03/11/2023
Date of order
03/11/2023
03/11/2023
Next time that you state on your website: order now, get your delivery by Monday’. Do not then deliver it 2 days late. What an inconvenience. My neighbour had to receive it for me.
2.00
Poor
Date of publication
15/10/2023
Date of order
15/10/2023
15/10/2023
Arrived with a European plug fitting, not UK one, which is very annoying. Couldn’t see any mention of this anywhere in the description
2.00
Poor
Date of publication
29/09/2023
Date of order
29/09/2023
29/09/2023
You must clearly point out on the site that the price does not include customs duty and VAT and that users who are like me in Serbia must organize the import of goods into their own country. The whole site looks like it's a local company and you'll get the goods the same day after 6 p.m. and then you realize that the goods are in the Netherlands and they call you to organize the forwarding and imp
2.00
Poor
Date of publication
27/08/2023
Date of order
27/08/2023
27/08/2023
Check that products work saves a lot of bother sending back. I did like the light but faulty wire
2.00
Poor
Date of publication
26/07/2023
Date of order
26/07/2023
26/07/2023
Metal spotlights should be earthed. It says so on the item itself. So why supply a two core cable?
2.00
Poor
Date of publication
24/07/2023
Date of order
24/07/2023
24/07/2023
The website makes a lot of fuss about 'dispatch today'. What isn't clear is that despite this being a .co.uk website, the stock is in the Netherlands - so 'dispatch today on DPD' definitely DOESN'T mean it's arriving tomorrow.

Very slow to respond to questions, meaning that we had an issue reordering from elsewhere and the items had been dispatched and now need returning.

Just be careful about
2.00
Poor
Date of publication
25/06/2023
Date of order
18/06/2023
25/06/2023
The bulb was faulty
2.00
Poor
Date of publication
12/06/2023
Date of order
05/06/2023
12/06/2023
The green desk lamp shade has imperfections in the glass
2.00
Poor
Date of publication
08/05/2023
Date of order
08/05/2023
08/05/2023
UK Buyers need UK Adapter
2.00
Poor
Date of publication
03/05/2023
Date of order
03/05/2023
03/05/2023
you took my money within a day of me placing the order, but it has now been a week and nothing has arrived.
2.00
Poor
Date of publication
30/04/2023
Date of order
30/04/2023
30/04/2023
Everything was great easy to order etc but I decided to return the items and it turned into a real hassle dealing with UPS. I ended up running back and forth to the drop off point three times with the parcels which are large and heavy boxes because they wouldn't except the parcels without 3 copies of the commercial invoice. It just would have saved a lot of hassle if this instruction was in the e
2.00
Poor