Date of publication
26/02/2024
Date of order
26/02/2024
26/02/2024
Damaged lights and no response to my complaint
2.00
Poor

Date of publication
23/02/2024
Date of order
23/02/2024
23/02/2024
I ordered some cover plates for covering very large downlight holes when wanting to install spotlights. They looked great on the website, but they’re actually only 1 or 2 millimetres thick, and so warp when you go to screw up your downlight if the hole is quite large. I’ll now need to replace them or fashion some spacers for the holes. If they were 5mm thick or so, I think they’d do the job well.
2.00
Poor

Date of publication
03/11/2023
Date of order
03/11/2023
03/11/2023
Next time that you state on your website: order now, get your delivery by Monday’. Do not then deliver it 2 days late. What an inconvenience. My neighbour had to receive it for me.
2.00
Poor

Date of publication
15/10/2023
Date of order
15/10/2023
15/10/2023
Arrived with a European plug fitting, not UK one, which is very annoying. Couldn’t see any mention of this anywhere in the description
2.00
Poor

Date of publication
29/09/2023
Date of order
29/09/2023
29/09/2023
You must clearly point out on the site that the price does not include customs duty and VAT and that users who are like me in Serbia must organize the import of goods into their own country. The whole site looks like it's a local company and you'll get the goods the same day after 6 p.m. and then you realize that the goods are in the Netherlands and they call you to organize the forwarding and imp
2.00
Poor

Date of publication
27/08/2023
Date of order
27/08/2023
27/08/2023
Check that products work saves a lot of bother sending back. I did like the light but faulty wire
2.00
Poor

Date of publication
26/07/2023
Date of order
26/07/2023
26/07/2023
Metal spotlights should be earthed. It says so on the item itself. So why supply a two core cable?
2.00
Poor

Date of publication
24/07/2023
Date of order
24/07/2023
24/07/2023
The website makes a lot of fuss about 'dispatch today'. What isn't clear is that despite this being a .co.uk website, the stock is in the Netherlands - so 'dispatch today on DPD' definitely DOESN'T mean it's arriving tomorrow.

Very slow to respond to questions, meaning that we had an issue reordering from elsewhere and the items had been dispatched and now need returning.

Just be careful about
2.00
Poor

Date of publication
25/06/2023
Date of order
18/06/2023
25/06/2023
The bulb was faulty
2.00
Poor

Date of publication
12/06/2023
Date of order
05/06/2023
12/06/2023
The green desk lamp shade has imperfections in the glass
2.00
Poor

Date of publication
08/05/2023
Date of order
08/05/2023
08/05/2023
UK Buyers need UK Adapter
2.00
Poor

Date of publication
03/05/2023
Date of order
03/05/2023
03/05/2023
you took my money within a day of me placing the order, but it has now been a week and nothing has arrived.
2.00
Poor

Date of publication
30/04/2023
Date of order
30/04/2023
30/04/2023
Everything was great easy to order etc but I decided to return the items and it turned into a real hassle dealing with UPS. I ended up running back and forth to the drop off point three times with the parcels which are large and heavy boxes because they wouldn't except the parcels without 3 copies of the commercial invoice. It just would have saved a lot of hassle if this instruction was in the e
2.00
Poor

Date of publication
24/04/2023
Date of order
24/04/2023
24/04/2023
Needed to return items but they came in 3 boxes sent only one return label. Emailed but no response.
2.00
Poor

Date of publication
13/04/2023
Date of order
05/04/2023
13/04/2023
I havent received the item. Looks like a problem with the courier but have had no communication
2.00
Poor

Date of publication
13/04/2023
Date of order
13/04/2023
13/04/2023
Emailed them 3 times that they written my address wrong on the shipment and was told 3 times they have changed it the correct address but sadly they hadn't and was only by luck the driver knew my correct address it was delivered, parcel clearly shows not the full correct address.
2.00
Poor

Date of publication
10/04/2023
Date of order
20/03/2023
10/04/2023
Product was not perfect, customer service advised that’s how they come, if we send a replacement it will look the same.
2.00
Poor

Date of publication
01/04/2023
Date of order
01/04/2023
01/04/2023
Customer service was very good. However the floor lamp I bought was very bad quality and chipped in multiple places. It was also advertised badly - the lamp looked all wood on the photos but actually the pole was metal and screwed together. The base and top were poor quality wood so looked very strange as a combo. I was given a full refund when I sent photos.
2.00
Poor

Date of publication
17/03/2023
Date of order
09/03/2023
17/03/2023
Free delivery did not happen. The website said free deliver on the product ordered, but when I checked out it added Yodel delivery charge! The product was also reduced by a considerable amount AFTER my purchase which was disappointing.
2.00
Poor

Date of publication
13/03/2023
Date of order
06/03/2023
13/03/2023
The light itself recommends a different max. wattage than the instructions leaflet.
When I bought the (recommended) bulbs only 2 went in without a struggle.
Several of the lightbulb fixing were 'flimsy' and wobbled when touched.
When I tried to screw the lightshade into its bracket, the fixing fell off!
There are several scratches on the light.
2.00
Poor

Date of publication
12/03/2023
Date of order
12/03/2023
12/03/2023
Lamp was delivered on time but doesn't look like the best quality
2.00
Poor

Date of publication
11/03/2023
Date of order
04/03/2023
11/03/2023
Not enough detail in the description about the lights. I wanted a light that pointed down at the ground. It thought the picture showed this but when they arrived it was not possible. Complicated and expensive to return.
2.00
Poor

Date of publication
07/03/2023
Date of order
28/02/2023
07/03/2023
2.00
Poor

Date of publication
02/03/2023
Date of order
02/03/2023
02/03/2023
2.00
Poor

Date of publication
08/02/2023
Date of order
08/02/2023
08/02/2023
I wrote to Lamp and Light about the product with no reply. I have been sent a lamp with a 2-pin shaver plug instead of a 3 pin UK plug. Not ideal... please respond with a solution to this. chris@uppercutproductions.co.uk 07974382443
2.00
Poor

Date of publication
03/02/2023
Date of order
27/01/2023
03/02/2023
Faulty bulb. Unable to return without additional cost.
2.00
Poor

Date of publication
01/02/2023
Date of order
24/01/2023
01/02/2023
2.00
Poor

Date of publication
31/01/2023
Date of order
31/01/2023
31/01/2023
issue better instructions for assembly and if you want to sell in the Uk, the cable should have a UK plug on it rather than a European plug with an adaptor. Would you accept a UK plug and adaptor from a UK company?
2.00
Poor

Date of publication
27/01/2023
Date of order
14/01/2023
27/01/2023
2.00
Poor

Date of publication
25/01/2023
Date of order
15/01/2023
25/01/2023
Scratches to the stand. Loose mechanical connections. Loose grommets to base and bottom of stand. Plug not secured into adapter
2.00
Poor

Date of publication
20/01/2023
Date of order
24/11/2022
20/01/2023
Lamp arrived with a EU plug (I am in the UK) and was bent out of position. The bulb supplied didn't work with the lamp. The client ignored my request to change and refund.
2.00
Poor

Date of publication
15/01/2023
Date of order
15/01/2023
15/01/2023
I collected the base and arch of our new light on two days ago. The shade, the bulb and the adapter have not yet arrived. I contacted you and you did not know when the remaining parts will arrive. All you did was give me the tracking numbers do that I have to do the work. Surely this is your job not mine?? Very disappointing! Will not use you again.
2.00
Poor

Date of publication
30/12/2022
Date of order
23/12/2022
30/12/2022
Talk to someone on the phone ?????
2.00
Poor

Date of publication
19/12/2022
Date of order
12/12/2022
19/12/2022
2.00
Poor

Date of publication
14/12/2022
Date of order
15/12/2022
14/12/2022
2.00
Poor

Date of publication
05/12/2022
Date of order
16/11/2022
05/12/2022
Delivery time scale was ok but from Holland so returns difficult/expensive
Whole lamp was plastic except for glass! 15w max bulb, neither of these was clear from sales blurb.
No recess in back of lamp makes it impossible to flush mount on a wall...which is exactly what you would buy it for!
2.00
Poor

Date of publication
30/11/2022
Date of order
22/11/2022
30/11/2022
1/3 light fittings didn't work, and 1/6 bulbs was broken on delivery. I don't really want to have to send things back
2.00
Poor

Date of publication
29/11/2022
Date of order
21/11/2022
29/11/2022
One of two lamps purchase was broken when I opened the box. Incidentally the box was not labelled with my name or marked Fragile! Was this a delivery issue?
I reported this situation by telephone but have heard nothing yet!
2.00
Poor

Date of publication
21/11/2022
Date of order
21/11/2022
21/11/2022
Sending back - the plug is wrong
2.00
Poor

Date of publication
19/11/2022
Date of order
19/11/2022
19/11/2022
Please check the goods before dispatch. Lamp arrived with a leg jammed some screws missing and it is of very poor quality. Very disappointed. Now to try and return the item!!!!!!
2.00
Poor