Date of publication
21/04/2024
Date of order
14/04/2024
21/04/2024
Deliver good
Poor picture frame now need to buy replacement
3.00
Fair
MYPICTURE replies: 21/04/2024
We're sorry to hear about your experience. Your feedback is appreciated and will be taken into account. We will reach out to you via email to address this matter further.
Date of publication
21/04/2024
Date of order
11/04/2024
21/04/2024
Some parts of each picture is faded
3.00
Fair
MYPICTURE replies: 21/04/2024
We're sorry to hear about the fading issue you've noticed. Your feedback is important to us and we'll definitely take it into account. Expect an email from us soon regarding this matter.
Date of publication
21/04/2024
Date of order
14/04/2024
21/04/2024
Lovely colour. Good delivery. But two of the prints are not quite right.
3.00
Fair
MYPICTURE replies: 21/04/2024
We appreciate your feedback. It's important for us to know about your experience. We continuously strive for improvement and your comments help guide our progress. Thank you for bringing this to our attention.
Date of publication
21/04/2024
Date of order
15/04/2024
21/04/2024
Cheap product and finish
3.00
Fair
MYPICTURE replies: 21/04/2024
We're sorry to hear about your experience. Your feedback is important to us and will be considered seriously. Please expect an email from us, as we'd like to address your concerns further.
Date of publication
20/04/2024
Date of order
10/04/2024
20/04/2024
3.00
Fair
Date of publication
20/04/2024
Date of order
10/04/2024
20/04/2024
It didn’t arrive as stated - between 2 & 6 days after being dispatched. So it was ordered well in tome for a birthday gift and was late
3.00
Fair
MYPICTURE replies: 20/04/2024
We're genuinely sorry for the delay you experienced. We value your feedback and will certainly take it into account. Expect an email from us regarding this matter.
Date of publication
17/04/2024
Date of order
07/04/2024
17/04/2024
You can improve by getting a decent delivery company. YODEL are awful. They take no notice of the customers requests like leaving with a nominated neighbour. Instead it’s just thrown on the floor without knocking
3.00
Fair
MYPICTURE replies: 17/04/2024
We're sorry to hear about your experience with the delivery. Your feedback is valuable and will be considered. We'll be reaching out to you via email to discuss this further.
Date of publication
17/04/2024
Date of order
07/04/2024
17/04/2024
Picture lacked contrast. Blacks were muddy grey. Also a bit blurry.
3.00
Fair
MYPICTURE replies: 17/04/2024
We're sorry to hear about your experience. Your feedback regarding the picture quality is important to us. We'll take this into account and reach out to you via email soon.
Date of publication
17/04/2024
Date of order
09/04/2024
17/04/2024
I’ve had better output before - shame really because I use you quite often
3.00
Fair
MYPICTURE replies: 17/04/2024
We appreciate your feedback and we're sorry to hear about your recent experience. Your comments have been noted and we will be reaching out via email to address your concerns. Thank you for your continued support.
Date of publication
17/04/2024
Date of order
06/04/2024
17/04/2024
Not to qualify but for this price that's ok
3.00
Fair
MYPICTURE replies: 17/04/2024
We appreciate your feedback and understand your point regarding the price. Your feedback is valuable to us and will be considered in our ongoing efforts to improve our service. Thank you.
Date of publication
16/04/2024
Date of order
07/04/2024
16/04/2024
Unhappy with the fact there is nothing in the back to either wall hang or stand up
3.00
Fair
MYPICTURE replies: 16/04/2024
We appreciate your feedback. We understand the need for more versatile display options. Your comments will be taken into account for future improvements. Please expect an email from us for further assistance.
Date of publication
16/04/2024
Date of order
03/04/2024
16/04/2024
Late delivery. Missing hangers. Hard to reach customer service.
3.00
Fair
MYPICTURE replies: 16/04/2024
We regret the inconvenience you've experienced. We acknowledge your feedback regarding delivery, missing items, and customer service accessibility. Rest assured, we will consider this feedback for future improvements. Expect an email from us soon.
Date of publication
15/04/2024
Date of order
06/04/2024
15/04/2024
i wouldnt class it as a canvas, more just a print, quite ok quality, not the best
3.00
Fair
MYPICTURE replies: 15/04/2024
We appreciate your feedback. It's crucial in helping us enhance our offerings. We acknowledge your view on the quality and assure you that your input will be taken seriously.
Date of publication
14/04/2024
Date of order
08/04/2024
14/04/2024
Love my pic's. Sadly, I was sure I ordered 2 different ones but received 2 identical ones. Not to worry, though, as I can put 1 by as a gift at a later date.
3.00
Fair
MYPICTURE replies: 15/04/2024
We appreciate your feedback and understand your concern regarding the order mix-up. We value your input and will certainly take it into account. We will reach out to you via email to discuss further.
Date of publication
14/04/2024
Date of order
06/04/2024
14/04/2024
the product was a great low price and the photo is good. However, the finish is poor, and looks like a child has stapled it to the frame. I am not going to take things further, as the picture is just for my study and is not a gift. I feel it is a case of you get what you pay for - if you buy cheap, you get cheap. I would not recommend you and I will not order from you again.
I would not have rais
3.00
Fair
MYPICTURE replies: 14/04/2024
We appreciate your feedback. We're sorry to hear about your experience with the finish and understand your concerns. We will take your feedback into account for future improvements. Please expect an email from us soon for further assistance.
Date of publication
13/04/2024
Date of order
01/04/2024
13/04/2024
The finished product is excellent. It took twelve days from order to delivery with indifferent, non human, communication. Customer service appears to be bot driven and seriously inadequate.
3.00
Fair
MYPICTURE replies: 13/04/2024
Thank you for your feedback. We understand your concern about our customer service communication style. We are continuously working on enhancing our service and your input is valuable. We will reach out to you via email.
Date of publication
10/04/2024
Date of order
29/03/2024
10/04/2024
The finished cushion is not as vibrant as the picture supplied. The filling also does not go into one of the corners and this has put a crease in it.
I am disappointed in the finish.
3.00
Fair
MYPICTURE replies: 10/04/2024
We're sorry to hear your cushion didn't meet your expectations. Your feedback about the vibrancy and filling is valued. We'll ensure it is considered for future improvements. You'll receive an email from us soon.
Date of publication
10/04/2024
Date of order
21/03/2024
10/04/2024
The photos have come out well as always, however, the canvases are certainly thinner rthan before,consequently the frames show through the picture edges.The stapling of the canvas to the frame is a bit slack , qwuality could have been better overall.
3.00
Fair
MYPICTURE replies: 10/04/2024
We appreciate your feedback regarding the thickness of the canvases and the stapling. We always strive to maintain quality and your comments will be taken into account. Please expect an email from us to discuss further.
Date of publication
07/04/2024
Date of order
29/03/2024
07/04/2024
Poster quality is not what expected , still order arrived on time .
3.00
Fair
MYPICTURE replies: 07/04/2024
We're sorry to hear your expectations weren't met regarding the quality. Your feedback is valuable to us and will be taken into account. We will reach out to you via email shortly.
Date of publication
05/04/2024
Date of order
25/03/2024
05/04/2024
The picture is perfect thank you. Your probem is your delivery company Evri who take forever to deliver. I was notified the order was despatched on27/03/24.
It was finally delivered on 04/04/24
3.00
Fair
MYPICTURE replies: 05/04/2024
We acknowledge your feedback about the delivery. It's unfortunate to hear about this delay. Rest assured, your comments will be taken into account. We will reach out to you via email to discuss this further.
Date of publication
05/04/2024
Date of order
27/03/2024
05/04/2024
Not that good not worth the money
3.00
Fair
MYPICTURE replies: 05/04/2024
We're sorry to hear about your experience. Your feedback is important to us and we'll surely take it into account for our future improvements.
Date of publication
05/04/2024
Date of order
22/03/2024
05/04/2024
I've already submitted a detailed explanation regarding my issues
3.00
Fair
MYPICTURE replies: 05/04/2024
We appreciate your feedback and understand your concerns. Our team is currently reviewing the details you've provided. We strive to ensure customer satisfaction and will be in touch shortly. Thank you for your patience.
Date of publication
04/04/2024
Date of order
25/03/2024
04/04/2024
Picture was amazing, delivery time not so great considering I paid £6
3.00
Fair
MYPICTURE replies: 04/04/2024
We appreciate your feedback about the delivery time. We are constantly working to improve our services. Your comments are very helpful and will be considered. Further communication will be done via email. Thank you.
Date of publication
04/04/2024
Date of order
19/03/2024
04/04/2024
3.00
Fair
Date of publication
03/04/2024
Date of order
20/03/2024
03/04/2024
Delivery took a while.
3.00
Fair
MYPICTURE replies: 03/04/2024
We appreciate your patience and feedback regarding delivery time. We continually strive to improve our processes for a better customer experience. Your understanding is greatly valued.
Date of publication
31/03/2024
Date of order
18/03/2024
31/03/2024
It took too long to deliver
3.00
Fair
MYPICTURE replies: 31/03/2024
We appreciate your feedback about the delivery time. It's valuable information for us. We'll contact you via email to discuss further. Rest assured, we'll take your feedback into account to enhance our services.
Date of publication
31/03/2024
Date of order
23/03/2024
31/03/2024
Poor quality material I even broke my nail trying to zip it up as the zip didn’t have a tab to hold onto to zip it up
3.00
Fair
MYPICTURE replies: 31/03/2024
We're sorry to hear about your experience. We appreciate your feedback and will certainly consider it as we continuously strive to improve our customers' satisfaction. Your comfort and convenience are our priority.
Date of publication
27/03/2024
Date of order
19/03/2024
27/03/2024
I ordered the puzzle, I wish it was placed on a thicker piece of card or even in a box like a gig saw puzzle.
3.00
Fair
MYPICTURE replies: 27/03/2024
We appreciate your feedback on the puzzle's packaging and understand your concern. We'll certainly take your suggestions into account. Expect to hear from us via email soon for further responses.
Date of publication
24/03/2024
Date of order
11/03/2024
24/03/2024
The shipping took almost two weeks instead of 4-8 days but the quality og my picture was really good and im happy with it and will definitely be buying more canvas
3.00
Fair
MYPICTURE replies: 24/03/2024
We regret to hear about the delay in shipping. Your feedback is highly valued and helps us improve. We're glad you're pleased with the quality. We'll reach out via email to further discuss your experience.
Date of publication
23/03/2024
Date of order
16/03/2024
23/03/2024
My first picture from you was excellent. The quality of my recent picture was not good. There are ink marks on one of the faces of my family members.
Very disappointed so, l will not be ordering again from you.
3.00
Fair
MYPICTURE replies: 23/03/2024
We're genuinely sorry to hear about your experience. We appreciate your feedback regarding the quality of your recent picture and will certainly take it into account. Please expect an email from us soon.
Date of publication
22/03/2024
Date of order
10/03/2024
22/03/2024
Everything is OK with picture itself. Problem is with delivery. Not everyone sitting at home and waiting for a parcel. Please add collect from store to delivery opinions.
3.00
Fair
MYPICTURE replies: 23/03/2024
We appreciate your feedback regarding our delivery options. Your suggestion about adding a store collection option is valuable. We will take this into consideration for future improvements. Please expect an email from us for further updates.
Date of publication
20/03/2024
Date of order
12/03/2024
20/03/2024
I have bought quite a few over the year
3.00
Fair
MYPICTURE replies: 20/03/2024
We appreciate your loyalty and feedback. We're here to provide the best possible experience and your insights help us strive towards that. Thank you for sharing your experiences with us.
Date of publication
20/03/2024
Date of order
08/03/2024
20/03/2024
I was really pleased with how easy it was to make the order on-line. However the jigsaw pieces produced were very thin and difficult to keep together’. I was also a little disappointed that the puzzle did not come in a box or other gift ready’ container. Tracking of my order was not successful - don’t know whether this was due to you or the delivery company- but made me a little anxious as puzzle
3.00
Fair
MYPICTURE replies: 20/03/2024
We appreciate your feedback and understand your concerns about the puzzle's packaging and tracking issues. Your input helps us improve and we'll certainly take it into account. We'll reach out to you via email to discuss further.
Date of publication
19/03/2024
Date of order
06/03/2024
19/03/2024
Order to ages to dispatch, online tracker said it had been collected when it hadn't. Pictures look rushed when they have been attached with the staples to the board. Has ripples in the canvas.
3.00
Fair
MYPICTURE replies: 19/03/2024
We're sorry to hear about the delivery delay and your concerns over the canvas. Your feedback is important to us and will be taken into account. We'll be reaching out via email to better understand and assist with your situation.
Date of publication
19/03/2024
Date of order
07/03/2024
19/03/2024
Order took nearly 2 weeks to arrive. The pictures looked good quality, but considering the price, I expected better quality from the frames and also thought there would have been a glass cover, not plastic. The keyring looks very different from what was shown online too.
3.00
Fair
MYPICTURE replies: 19/03/2024
We appreciate your feedback and understand your concerns about delivery time and product quality. We're always working to improve our offerings based on customer feedback. We'll be in touch via email to further address your concerns.
Date of publication
19/03/2024
Date of order
09/03/2024
19/03/2024
There was a spelling error in my card when arrived and I am 100% sure I typed it in correctly on the website form
Package also took 11 days to arrive which is a bit too long.
Saving grace was the photo and frame which was pretty good
3.00
Fair
MYPICTURE replies: 19/03/2024
We regret to hear about the spelling error and delivery time. We will certainly take your feedback into account. Expect an email from us for further assistance.
Date of publication
17/03/2024
Date of order
10/03/2024
17/03/2024
3.00
Fair
Date of publication
13/03/2024
Date of order
05/03/2024
13/03/2024
The photos itself are gorgeous. I’m very pleased I just wish that they’d arrived by Mother’s Day like I was guaranteed. Upon emailing customer service the system was automated and very unhelpful. I got nowhere. So my advice would be to order well in advance.
3.00
Fair
MYPICTURE replies: 13/03/2024
We appreciate your feedback. We regret any inconvenience and understand your disappointment about the delivery timing. We're always looking to improve and your comments will help us do that. We will reach out to you via email shortly.
Date of publication
13/03/2024
Date of order
23/02/2024
13/03/2024
I have to say. Great value and nice product.

Now the bad bit.. a very poor delivery service used. Mypicture sort the issue out but at what cost? Being let down time and time again by Yodel is putting me off. They never following the instructions and dump the product
3.00
Fair
MYPICTURE replies: 13/03/2024
We appreciate your feedback. It's disheartening to hear about your delivery experience. We value your input and will certainly consider it as we continuously strive to improve. You'll be receiving an email from us shortly.
Date of publication
12/03/2024
Date of order
02/03/2024
12/03/2024
It came a day after the advertised day of Mother’s Day and the quality of the picture is poor, won’t be ordering again.
3.00
Fair
MYPICTURE replies: 13/03/2024
We're sorry to hear about the timing and picture quality. Your feedback is valuable as we strive to improve. Expect an email from us soon for further assistance.