Date of publication
10/04/2024
Date of order
10/04/2024
10/04/2024
Very poor quality it folded like tin foil within minutes before we could even put all the sides on
The only communication received after bringing this to their attention was can I supply my post code, then nothing!
1.00
Very Poor
Date of publication
21/03/2024
Date of order
02/03/2024
21/03/2024
Still waiting for resolution.

The item purchased was delivered damaged so was rejected as advised by the delivery driver. You can not trust their word, they said they will send out a new boxed item for the damaged one but House of tents just re-boxed all the bits they could find and re-shipped in a random box. Over 60% of the hardware is missing. House of Tents treat customers as idiots and also
1.00
Very Poor
Date of publication
14/03/2024
Date of order
23/02/2024
14/03/2024
At their request I refused delivery of an incorrect item on Feb 22nd.
Now on March 14th I am still awaiting a refund and they say they are following procedure. It does not take this long to arrange a refund so I can only assume the policy is not to honour their side. Be careful.
I
1.00
Very Poor
Date of publication
12/03/2024
Date of order
22/02/2024
12/03/2024
Tent broke after a couple of weeks and they said we couldn't exchange it as there was no warranty
1.00
Very Poor
Date of publication
15/11/2023
Date of order
02/11/2023
15/11/2023
Took House of Tents three deliveries to get a complete tent to me - the first contained only one box of two, the second only half the second box and then the third a complete second box. I'm waiting for them to pick up the second part-box. The quality of the gear itself is low, with miss-aligned holes in the locking parts. The instructions - in German - were for a larger tent of similar style b
1.00
Very Poor
Date of publication
29/10/2023
Date of order
29/10/2023
29/10/2023
We ordered as the website indicated they were UK based. We received an email to say 7-10 days delivery. Fine. We then got tracking with a date that was 26 day! When I called I was told it was coming from Germany. I said will it be with me by 25th oct and was told I don’t know. I had to repeatedly call chasing this delivery. I was advised a date and it didn’t come so called the office and was told
1.00
Very Poor
Date of publication
29/10/2023
Date of order
17/10/2023
29/10/2023
Parcels open on delivery useless parcel delivery service. First batch sent back half the order arrived and that parcel was busted. Second try two parcels arrived ok welll packed the other busted open with parts missind .check the photo this is how it arrived in the delivery truck parts missing. I am waiting for the parts missing to arrive. On reflection i wished i had not bothered buying
1.00
Very Poor
Date of publication
22/08/2023
Date of order
09/08/2023
22/08/2023
My delivery came late also incomplete.
One of seven packages were missing and still missing .
We had to leave the marquee and we did our event in our house which was really hard with 100 people.
Delivery is still incomplete and useless .
We demand full refund
1.00
Very Poor
Date of publication
10/08/2023
Date of order
29/07/2023
10/08/2023
Not yet received!
1.00
Very Poor
Date of publication
25/07/2023
Date of order
08/07/2023
25/07/2023
very poor quality product and even worse customer service. I would not buy from this company again
1.00
Very Poor
Date of publication
04/07/2023
Date of order
04/07/2023
04/07/2023
I contacted you when my gazebo arrived 6 days ago to complain all 4 legs are damaged with photos and part numbers dissapointingly I am still waiting a reply.
1.00
Very Poor
Date of publication
02/07/2023
Date of order
17/06/2023
02/07/2023
Marquee Tent was ordered for a funeral wake 9 days before it was needed. The website stated delivery between 3 and 5 days. No tent was delivered, no explanation was given and the lack of empathy and compassion from the customer service staff astounded me. A full complaint has been sent and we await a reply.
1.00
Very Poor
Date of publication
27/05/2023
Date of order
15/05/2023
27/05/2023
Send the tent I have paid for
1.00
Very Poor
Date of publication
17/05/2023
Date of order
17/05/2023
17/05/2023
I still have not received the product nor have you responded to my query as you promised. Your courier dumped 1 box in a remote building at our depot, which we only found yesterday, did not report to the office and had no right to be in that area. This is a disgrace. I still have not received the roof members or legs only the side sheeting and angle joints. I now need this URGENTLY!
1.00
Very Poor
Date of publication
15/05/2023
Date of order
15/05/2023
15/05/2023
Missing parts in my order. Contacted twice with no reply. Very disapointing
1.00
Very Poor
Date of publication
12/05/2023
Date of order
30/04/2023
12/05/2023
Never received my order very disappointed
1.00
Very Poor