Date of publication
11/04/2024
Date of order
23/03/2024
11/04/2024
The product purchased was over £600. When your paying that type of money you expect it to be delivered in perfect condition
3.00
Fair
Date of publication
12/03/2024
Date of order
22/02/2024
12/03/2024
I am still awaiting a refund of invoice 700952803 from Feb 22nd , a delivery which was refused on instructions from House of Tents having sent the wrong colour, I have paid for and received the correct colour but I am still awaiting the refund-now 18 days!
3.00
Fair
Date of publication
13/11/2023
Date of order
01/11/2023
13/11/2023
Cannot yet comment on the quality of the gazebo as we not yet put it up. Vert pleased with how quickly it was sent but not at all happy with the process of delivery. The courier mailed to say they were delivering the following day. We would not be in and there is no safe place to leave it. We were unable to contact the courier and House of Tents were not helpful.
3.00
Fair
Date of publication
06/10/2023
Date of order
24/09/2023
06/10/2023
Tent is not accurately described and was of questionable quality
3.00
Fair
Date of publication
09/09/2023
Date of order
28/08/2023
09/09/2023
Clearer, more accurate comms around stock availability, delivery dates and so on would have saved me an incredibly stressful couple of weeks.
3.00
Fair
Date of publication
26/08/2023
Date of order
14/08/2023
26/08/2023
The supplier keep changing the contents of the advertises and deprive buyers from items in the original advertise. After making concession to buy the missing items they fiddle with the numbers to make it more expensive. Beside the instruction book have missing points that require dismantling the gazebo then fit it again.
3.00
Fair
Date of publication
07/07/2023
Date of order
07/07/2023
07/07/2023
The product wasn’t delivered on time, I have already complained and not received a response.
3.00
Fair
Date of publication
04/07/2023
Date of order
21/06/2023
04/07/2023
Regrettably your delivery was lacking any connection components.Despite an immediate complaint it took 6 days to supply the missing parts and we were erecting the marquee only on the evening before it was needed. It is, however, of good quality and erection was well illustrated and simple
3.00
Fair
Date of publication
30/05/2023
Date of order
30/05/2023
30/05/2023
I found that the legs on the gazebo are weak Causing it to be very rocky and unstable in light breeze. The ground pegs are very small and weak I purchased much stronger and longer ones. Stronger longer guide ropes are needed. Would I purchase this again. The answer is no
3.00
Fair
Date of publication
02/05/2023
Date of order
02/05/2023
02/05/2023
Tent was sent out immediately, however awful service from couriers who delivered the separate parts to different places so item had to be tracked down. Also did not obtain proper signatures confirming parts had been delivered. Have yet to check the tent which is being used for coronation. Let's hope its all intact
3.00
Fair
Date of publication
26/04/2023
Date of order
12/04/2023
26/04/2023
Overall the product was good but let down by some poor alignment which made connections difficult as bolts not long enough
3.00
Fair