Date of publication
01/04/2024
Date of order
13/03/2024
01/04/2024
4.00
Good
Date of publication
19/03/2024
Date of order
03/03/2024
19/03/2024
Timely delivery, good quality.

Area of improvement - Improve the quality of assembly instruction. Online manual and the book manual do not match. There should be separate video and instruction depending on the size ordered.
4.00
Good
Date of publication
04/03/2024
Date of order
21/02/2024
04/03/2024
Great product, great price.
Packaging was badly damaged upon delivery... hopefully none of the components have fallen out during shipping.
4.00
Good
Date of publication
11/02/2024
Date of order
30/01/2024
11/02/2024
I have only just received the goods - and have not opened the packages yet. The advertising, purchasing and delivery process was fine. The instruction videos and booklets look excellent - but that is as far as I have got so far. Come back to me in six months time.
4.00
Good
Date of publication
27/01/2024
Date of order
15/01/2024
27/01/2024
4.00
Good
Date of publication
08/10/2023
Date of order
26/09/2023
08/10/2023
4.00
Good
Date of publication
31/08/2023
Date of order
11/08/2023
31/08/2023
Very helpful staff
4.00
Good
Date of publication
25/08/2023
Date of order
08/08/2023
25/08/2023
Although a part was missing from the pagoda, and house of tents were initially slow in dealing with the situation, they have subsequently dealt with matter very satisfactorily. After apologising for the delay, they expediated the delivery of the missing part with a next day delivery and then phoned to check I was completely satisfied. I would certainly use the company again.
4.00
Good
Date of publication
27/07/2023
Date of order
15/07/2023
27/07/2023
Really pleased with the gazebo, assembly of the frame is a doddle, but the polly roof is quite challenging. Definately a two man job, it can be done in 3 hours if you have done it more than once. It took my son and myself 7 hours, but to be fair we were’nt in a rush. Instructions fall down when assembling the roof, and we had to backtrack somewhat. But all good.
4.00
Good
Date of publication
26/07/2023
Date of order
14/07/2023
26/07/2023
1. I liked the construction of the gazebo quite sturdy.

2. advertise the true size after it was put together it measured 2.7mt x 3.7mt that was to the outside of the posts in both width and length
4.00
Good
Date of publication
11/07/2023
Date of order
29/06/2023
11/07/2023
Excellent gazebo, customer service pathetic
4.00
Good
Date of publication
08/07/2023
Date of order
26/06/2023
08/07/2023
Just put up gazebo and looks lovely. However I think delivery time needs to change from 2 to 3 days as it took over a week. Needed a replacement as part was damaged and that was 2 days.
4.00
Good
Date of publication
03/07/2023
Date of order
17/06/2023
03/07/2023
Delivery very quick with secure packaging. Unfortunately when erecting the marquee on of the sides has been poorly manufactured and pulls and distorts the side panel. Although useable is not aesthetically correct.
4.00
Good
Date of publication
28/06/2023
Date of order
28/06/2023
28/06/2023
Haven't erected it yet so can't give a honest review.
Should be couple of weeks time.
4.00
Good
Date of publication
26/06/2023
Date of order
26/06/2023
26/06/2023
Pop up gazebo we purchased (3m) is good quality and fairly easy to erect (very gently first time!) amazing to see how big it is from such a smal bag holding it all which is also good quality and very useful. Instructions are just ok so watch the video - twice ! Delivery and emails were a bit slow but it was a busy time!?!
4.00
Good
Date of publication
25/06/2023
Date of order
13/06/2023
25/06/2023
4.00
Good
Date of publication
22/06/2023
Date of order
10/06/2023
22/06/2023
I chose house of tents because I believe the website offers a good choice of the product I was looking for, good quality, ease of construction, and good service and fast delivery 2/3 days it took 10 days to arrive I was not given a email or text when it would arrive it just turned up I did receive an email it had been dispatched so I guessed it was on its way, luckily I was just on my way out whe
4.00
Good
Date of publication
15/06/2023
Date of order
15/06/2023
15/06/2023
gazebo very nice there was a few slightly damaged roof sections but with a little skill and good tooling the problems won't be seen The gazebo is perfect for our garden.I would like to give a 5 star but the damage related to a 4 star.
4.00
Good
Date of publication
05/06/2023
Date of order
23/05/2023
05/06/2023
4.00
Good
Date of publication
18/05/2023
Date of order
27/04/2023
18/05/2023
Placing the order was straightforward but the confirmation paperwork was confusing as it referred to the need to pay import duty. A quick telecon confirmed that the tent was coming from Ipswich so there was no duty. On arrival I checked contents and discovered that there was a packing error which meant that I had an excess of 4 legs and a shortage of 4 roof bars.
I informed House of Tents of this
4.00
Good
Date of publication
14/05/2023
Date of order
14/05/2023
14/05/2023
The gazebo is the best so far I have erected, and over the years I have erected a few.
The downside was the delivery of the product, if I could rate the delivery service thus would be a big zero, as this caused me to change my plans 3 times including cancellation of a weekend away.
The gazebo I would rate as a 5 star
4.00
Good