Date of publication
28/08/2019
Date of order
28/08/2019
28/08/2019
I ordered a gazebo from House of Tents which was delivered as promised. Unfortunately when it was erected, I noticed one of the legs was misaligned. I reported this by email and had a response within 5 minutes A new leg was put in the system for delivery to me and arrived within a few days. I was very impressed with the efficiency and courtesy with which the matter was dealt with.
4.67
Excellent

Date of publication
23/08/2019
Date of order
23/08/2019
23/08/2019
Excellent value for money products , we shopped around before we brought our marquee and did a lot of research , Fantastic customer service, we had a couple of issues , none of which reflected the quality of the tent we brought, Diego was brilliant, very helpful and sorted these out straight away. I wish all retailers could have such a helpful professional team at the end of the phone
5.00
Excellent

Date of publication
06/08/2019
Date of order
06/08/2019
06/08/2019
Our Sunset Premium gazebo arrived very quickly. An issue with minor damage in transit was sorted and replacement parts arrived in just 4 days. Fantastic customer service, great product. Easy to assemble (a bit of effort required to get the final bit of the canopy in place). Looking forward to shelter from sun and rain in the garden. Happy customer
5.00
Excellent

Date of publication
01/08/2019
Date of order
01/08/2019
01/08/2019
We bought a Gazebo after a dreadful experience with a different company, the item is stunning, exactly as pictured, with perfectly labelled parts and detailed instructions. Small issue with a damaged part which was replaced straight away, highly recommend
5.00
Excellent

Date of publication
27/07/2019
Date of order
27/07/2019
27/07/2019
The Company is most definitely the very highest end of Quality in both customer service and their products. I purchased the 4Mt x 8Mt Partytent, Stocktent PROFILine PREMIUM PVC 500 g/m2 green-white 2,0m white roof steel / bolt x 8Mt, and it has all that is synonymous with German Manufacturing, just simply first class in every way. Purchased the carry bag set also, a sound move, would recommend.
5.00
Excellent

Date of publication
17/07/2019
Date of order
17/07/2019
17/07/2019
Very impressed with the product and the customer service back up was a rare pleasure in today's world.
5.00
Excellent

Date of publication
01/07/2019
Date of order
24/06/2019
01/07/2019
This is the second time of using House of Tents. They are very reliable and have good quality products from my own experience. This time, one of the products I had ordered was faulty. I e-mailed them as soon as I discovered the fault. No quibbling a replacement product was sent out straight away.
5.00
Excellent

Date of publication
27/06/2019
Date of order
27/06/2019
27/06/2019
Managed to reclaim a 12m x 5m marquee from friends and it had two short lengths missing. A call followed by an email to confirm requirement / part number was followed by really friendly call checking everything OK + proforma invoice ... paid online.
Amazed that the parts were coming from Germany but they made it next day Impressive. Thank you. expensive for Express Delivery but worth it
5.00
Excellent

Date of publication
25/06/2019
Date of order
25/06/2019
25/06/2019
Excellent performance all round. Delivery was swift, product great and of good quality. I did call customer services and were very professional and efficient. Can not remember the last time I had such a good service. Would highly recommend to anyone.
4.67
Excellent

Date of publication
21/06/2019
Date of order
14/06/2019
21/06/2019
All done very efficiently and a good product.
5.00
Excellent

Date of publication
20/06/2019
Date of order
12/06/2019
20/06/2019
From my first enquiry to the speedy delivery of my excellent marquee, House of Tents were outstanding.
5.00
Excellent

Date of publication
19/06/2019
Date of order
05/06/2019
19/06/2019
Very happy quick delivery
5.00
Excellent

Date of publication
18/06/2019
Date of order
18/06/2019
18/06/2019
Extremely pleased with the customer service over the with Thomas, Thomas was very understanding and provided options to help with our requirments, I would recommend anyone to you guys.

Kind regards
Rakesh
5.00
Excellent

Date of publication
15/06/2019
Date of order
13/06/2019
15/06/2019
Excellent products and service from house of tents.i highly recommend.5
5.00
Excellent

Date of publication
10/06/2019
Date of order
03/06/2019
10/06/2019
All promises kept. Very pleased with whole transaction. Would thoroughly recommend to others
5.00
Excellent

Date of publication
08/06/2019
Date of order
01/06/2019
08/06/2019
Great service
5.00
Excellent

Date of publication
08/06/2019
Date of order
31/05/2019
08/06/2019
The product seems very well made and should be fine for its purpose. The pictorial instructions for erecting the gazebo could be a little clearer.
4.67
Excellent

Date of publication
04/06/2019
Date of order
27/05/2019
04/06/2019
Great tent and excellent service
5.00
Excellent

Date of publication
31/05/2019
Date of order
20/05/2019
31/05/2019
Good quality product (gazebo) which arrived quickly following order. Would recommend.
5.00
Excellent

Date of publication
28/05/2019
Date of order
21/05/2019
28/05/2019
Placed the order at 13:45 and received the order the following day
5.00
Excellent

Date of publication
27/05/2019
Date of order
27/05/2019
27/05/2019
Very happy with the delivery, product and service of the 5m x 10m party tent. It's easy to construct and erect. The only two minor and irritating niggles about the goods are:
Each of the twelve base plates has three holes for the ground pegs, yet only 32, not 36 are supplied....
Four guy ropes are supplied, each with a longer peg. However, the quality of the guy ropes is poor
4.67
Excellent

Date of publication
25/05/2019
Date of order
18/05/2019
25/05/2019
Very good service and great quality product.
5.00
Excellent

Date of publication
24/05/2019
Date of order
24/05/2019
24/05/2019
Swift delivery and gazebo, while the upper end of price for such things, is a high quality item, fairly easy to construct, great weatherproof material and looks good when up. Currently on our patio sheltering kitchen units and providing a weatherproof work place, then will become a garden feature.
5.00
Excellent

Date of publication
20/05/2019
Date of order
20/05/2019
20/05/2019
Ordered Gazebo 4.5m x 4m arrived within a week of confirmation of order.. After a couple of weekends use and No Fault whatsoever of House of Tents we had to get a couple of replacement bars and there service in getting these replaced was excellent.
5.00
Excellent

Date of publication
20/05/2019
Date of order
20/05/2019
20/05/2019
Dear house of tents
We at the soar boat club have just erected our
12x8m marquee (20/5/19)provided by yourself and would like to thank you for your excellent service and such a wonderful product
5.00
Excellent

Date of publication
19/05/2019
Date of order
29/04/2019
19/05/2019
Perfect service. Responded to my email straight away. Product first class extremely pleased with product and service.
5.00
Excellent

Date of publication
19/05/2019
Date of order
09/05/2019
19/05/2019
Really good communication when letting me know about delivery, fast delivery. Haven’t looked at the tent yet however I’m assuming everything is going to be there in good quality
5.00
Excellent

Date of publication
16/05/2019
Date of order
09/05/2019
16/05/2019
Ordered a 3x4 meter gazebo on Thursday evening and it was delivered midday the following Monday. Never received any tracking info from UPS so was left in the dark as to when it would actually arrive, luckily someone was in to receive. The quality of the product is more than satisfactory for the price paid.
It was a bit fiddly to erect however no dramas and the gazebo is up and looks fantastic.
5.00
Excellent

Date of publication
13/05/2019
Date of order
05/05/2019
13/05/2019
Superb marquee, exactly as described. Worth every penny.
5.00
Excellent

Date of publication
11/05/2019
Date of order
01/05/2019
11/05/2019
Would recommend as promised on the advertisement good quality
And fast delivery
4.67
Excellent

Date of publication
09/05/2019
Date of order
30/04/2019
09/05/2019
Easy to order. Fast and efficient delivery service. Did exactly what they said they would do. Inspired confidence.
5.00
Excellent

Date of publication
07/05/2019
Date of order
23/04/2019
07/05/2019
Absolutely brilliant company excellent thank you
5.00
Excellent

Date of publication
29/04/2019
Date of order
22/04/2019
29/04/2019
The tent was delivered ahead of schedule and the whole process of ordering was very easy.
5.00
Excellent

Date of publication
29/04/2019
Date of order
22/04/2019
29/04/2019
Great quality Marquee, time consuming to erect due to the number of nuts & bolts, but very sturdy when completed. The only negative comment is that the outer pole covers need to have Velcro tape along each side as they do not seal at all.

Overall the Marquee looks great and it is of sturdy high quality.
5.00
Excellent

Date of publication
23/04/2019
Date of order
14/04/2019
23/04/2019
Excellent service. Fast delivery. Very happy with my purchase.
5.00
Excellent

Date of publication
22/04/2019
Date of order
15/04/2019
22/04/2019
Really happy with the marquee and the service from house of tents.
5.00
Excellent

Date of publication
17/04/2019
Date of order
09/04/2019
17/04/2019
delivery was really fast and the gazebo we purchased was of excellent quality and I would happily recommend you to all my friends and family.
It looks so lovely will definetly use again in the future.
five stars on all the above
5.00
Excellent

Date of publication
14/04/2019
Date of order
07/04/2019
14/04/2019
Package arrived promptly.well packed, good instructions. Gazebo looks fantastic
5.00
Excellent

Date of publication
07/04/2019
Date of order
31/03/2019
07/04/2019
Ordered and delivered from Germany in less than 48 hours - that is excellent beyond words
5.00
Excellent

Date of publication
07/04/2019
Date of order
26/03/2019
07/04/2019
I usually do not write review but I felt that I should in this instance . The company service was outstanding. I needed to entertain 15 guests in my garden and ordered a tent from them. I wasn' sure that difference between the products. A call to customer service sorted it out The agent explained the differences and the likely delivery day. I ordered on online and the product arrived on time.
5.00
Excellent