Date of publication
27/02/2024
Date of order
20/02/2024
27/02/2024
Replacement hepa filters are a con and a way to extort more money
1.00
Very Poor
meaco.com replies: 27/02/2024
Thank you for your review. HEPA filters are essential for users who wish to utilise their 2 in 1 dehumidifier, best utilised in springtime when pollen and other airborne allergens begin to make an appearance. Purifying the air is great for those with allergies such as hay fever and other respiratory conditions such as asthma. By capturing 99.75% of particles as small as 0.3 micrometres (μm), a HE
Date of publication
01/02/2024
Date of order
01/02/2024
01/02/2024
Contacted them. Still waiting to use my dehumidifiyer but cant until they reply. No answer or response from they. Extremely dissapointed and annoyed!
1.00
Very Poor
meaco.com replies: 01/02/2024
Thank you for your review, we have tried to reach you by phone. We'll endeavor to reply as soon as possible to your email.
Date of publication
17/01/2024
Date of order
17/01/2024
17/01/2024
I ordered last Wednesday with next day delivery! Still a week later not heard a thing
1.00
Very Poor
Date of publication
08/01/2024
Date of order
08/01/2024
08/01/2024
Dehumidifier left to sit for 8 hours. Switched on and horrendous noise. Measured it at 71db. Hopefully it is a faulty unit and Meaco will replace. Called them the next day to inform of issue. Still waiting for a call back from Their technical dept.
It’s obviously faulty and should be replaced immediately. If I don’t hear soon I will lodge dispute with PayPal.
Otherwise it’s a promising item if i
1.00
Very Poor
meaco.com replies: 09/01/2024
Thank you for your review, we have your email and will be looking into this and a member of the team will endeavor to reply.
Date of publication
19/12/2023
Date of order
30/10/2023
19/12/2023
19/12/23 update to review of 17/12/23

The response from Meaco was as expected. Not sure what I have refused or what has been offered to me!! The email from Rosemary certainly didn't offer anything. I would like a refund for this brand new faulty product, which hasn't worked from the day we received it on 1st November and has already been "repaired" by you once; the warranty is worthless!
1.00
Very Poor
meaco.com replies: 21/12/2023
Thank you for your review, our team have collected, inspected and found no fault, if you wish to continue discussing how to get the best use out of your unit please do contact us.
Date of publication
18/11/2023
Date of order
18/11/2023
18/11/2023
Delivery driver did not attempt delivery and dropped the parcel off 25miles away.
Multiple emails and phone call have not been responded too within a week.
Very disappointed in Meaco customer service.
1.00
Very Poor
meaco.com replies: 23/11/2023
Thank you for your review. Sorry for the delay in response time, you can also reach us by phone.
Date of publication
14/11/2023
Date of order
14/11/2023
14/11/2023
We still haven’t received the dehumidifier ordered a week ago next day delivery and ringing both DPD and Meaco hasn’t helped. I don’t know where DPD delivered it and they don’t seem clear either. Wishing I had ordered elsewhere as we have black mould appearing and need one asap.
1.00
Very Poor
Date of publication
14/11/2023
Date of order
14/11/2023
14/11/2023
Send parcels with a reliable service as dpd never delivers
1.00
Very Poor
meaco.com replies: 15/11/2023
Thank you for your review & apologies for any inconvenience.
Date of publication
13/11/2023
Date of order
13/11/2023
13/11/2023
Ordered and paid for next day delivery.
No delivery or despatch.
Chased and given vague mcguffin of data error’.
Later got their generic email blather with yet no expectation of delivery beyond as soon as possible’ and thanking me for my patience. I have no patience with incompetence.
Demanded refund. Bless you paypal.
1.00
Very Poor
meaco.com replies: 13/11/2023
Thank you for your review and sorry for your experience.
Date of publication
12/11/2023
Date of order
12/11/2023
12/11/2023
The product that I wanted was highly rated. However they gladly took payment but didn’t fulfill the order as specified, on contact with customer service there was no apology, no explanation or date as to when they would supply the dehumidifier I had paid for. The attitude was appalling so I requested a refund, I was then told it would take time for them to process? Possibly up to 10 days 2 weeks,
1.00
Very Poor
meaco.com replies: 13/11/2023
Thank you for your review and sorry for your experience.
Date of publication
06/11/2023
Date of order
06/11/2023
06/11/2023
1.00
Very Poor
meaco.com replies: 06/11/2023
Thank you for your review. Please contact our customer service team if you have any further feedback.
Date of publication
28/10/2023
Date of order
21/10/2023
28/10/2023
They don’t deliver the order but took my money. I am still waiting for my refund, it’s been more than a week.
1.00
Very Poor
meaco.com replies: 30/10/2023
Our accounts team are processing this and is in action, apologies.
Date of publication
10/10/2023
Date of order
31/07/2023
10/10/2023
They sold me a dehumidifier which is not fit for purpose as it will not work properly in a garage which has air brick venting. It keeping going when it should cut out +/-3% of 55%. They will not give me a refund but keep asking me to put the unit in another room which is sealed. No point as if it works in my house where there is not damp I would not need the unit. They say on their website not to
1.00
Very Poor
meaco.com replies: 11/10/2023
Thank you for your review. Your emails are being replied to and we can get the unit in for inspection when you provide the required details.
Date of publication
03/10/2023
Date of order
03/10/2023
03/10/2023
I ordered HEPA replacement filters for my dehumidifier 9 working days ago. I have still not received them and have had no contact from company.
1.00
Very Poor
meaco.com replies: 04/10/2023
Sorry about this, I have raised a case to investigate. A team member should be in contact to confirm.
Date of publication
24/09/2023
Date of order
13/09/2023
24/09/2023
Poor response to delivery, but would not help when the order got mis-delivered. Also wouldn't price match for £20 - but then I bought from a reseller for £20 less - and subsequently saw them drop their price to the same! What a farce.
1.00
Very Poor
meaco.com replies: 27/09/2023
Sorry for your experience, we do not price match in order to win business, we are happy for our products to be sold from our approved resellers. Thank you for your review.
Date of publication
22/09/2023
Date of order
22/09/2023
22/09/2023
I ordered a remote control on the 9th of September and I am still waiting to receive it despite sending e mails regarding its whereabouts! Very poor service as I really needed it!
1.00
Very Poor
meaco.com replies: 27/09/2023
Apologies for the delay, please call us to get an update on your case if still required.
Date of publication
13/09/2023
Date of order
13/09/2023
13/09/2023
Still not received spare part, and no response to email
1.00
Very Poor
meaco.com replies: 13/09/2023
Hi there, thank you for your feedback. I've been unable to find your email, please check it has been sent to customerservice AT meaco.com Alternatively please call our team to discuss.
Date of publication
10/09/2023
Date of order
10/09/2023
10/09/2023
I have not had my order received after a week, no response to email regarding this. Bad service as far as I am concerned.
Will have to keep pressing for delivery of item I have legitimately paid for.
1.00
Very Poor
meaco.com replies: 11/09/2023
Thank you for your review, this has been dealt with, please allow for a week for delivery.
Date of publication
29/08/2023
Date of order
29/08/2023
29/08/2023
Received the fan 5 days ago it didn’t work the metal spindle doesn’t go round, I have sent a video had 2 live chats and still haven’t received a returns label really not happy
1.00
Very Poor
meaco.com replies: 29/08/2023
Thank you for your review, apologies for the delay, as we have had a bank holiday we are working to reply to all enquiries as quickly as possible.
Date of publication
28/08/2023
Date of order
28/08/2023
28/08/2023
My order has not arrived. I have e mailed Meaco and they have not replied.
1.00
Very Poor
meaco.com replies: 29/08/2023
Thank you for your review, apologies due to the bank holiday weekend there are delays in response time. I can see your email was sent Thursday, the team are working hard and will endeavor to reply to you as soon as possible. Alternatively you can call our team to discuss.
Date of publication
31/07/2023
Date of order
31/07/2023
31/07/2023
Try to cancel this though email didn't even get a reply
1.00
Very Poor
meaco.com replies: 01/08/2023
Hello, apologies again for the delay, pleased to know you found use for your bag regardless.
Date of publication
20/07/2023
Date of order
12/07/2023
20/07/2023
Ordered a fan which arrived damaged, reported it immediately and had to wait a few days for a response, their response was to superglue it! How it got through quality control is beyond me as the damaged part was incredibly loose.Tried to arrange an exchange with the collection of the damaged fan to happen on the same day as a new fan but a no from Meaco. The measly 10 refund will cover the glue.
1.00
Very Poor
meaco.com replies: 20/07/2023
Thank you for your review. Please note that the offer is always there to exchange the faulty product for a new one. The option of gluing the disc back on some customers have opted to do and we provide a refund for those that prefer this option. But the choice is always the customers, we will do either. Please contact us if you wish to discuss.
Date of publication
20/07/2023
Date of order
20/07/2023
20/07/2023
You guys delivered the wrong fan - then said you would send the right fan the next day - I waited in all day and it still didn’t arrive! This is terrible service.
1.00
Very Poor
meaco.com replies: 20/07/2023
Apologies about your experience, Please note the delivery has been arranged and is out today. If you need any assistance please contact us.
Date of publication
18/07/2023
Date of order
18/07/2023
18/07/2023
website bad. Filters too expensive
1.00
Very Poor
meaco.com replies: 18/07/2023
We're sorry to hear about your experience on our website, generally we have positive reviews confirming the ease of use. The whole filter must be replaced when the ioniser/filter button flashes red it will do this after 2200 hours of use or if it detects a build up of dust and dirt on the filters. Though they cost quite a bit, it is the performance and reliability of this filter which makes it
Date of publication
10/07/2023
Date of order
03/07/2023
10/07/2023
Make sure my items are delivered to my home, not to a shop 5 miles round trip away. I am 86 years old with no way of getting to that shop myself.
1.00
Very Poor
meaco.com replies: 11/07/2023
Thank you for your review & sorry about the courier experience. Please contact our customer service team if you need any support.
Date of publication
23/06/2023
Date of order
16/06/2023
23/06/2023
Bought a new Meaco MC 10000 air conditioner without heating function. Received dirty, bloodied used one with heating function. Returned, still waiting for refund. Would never buy direct from them again!
1.00
Very Poor
Date of publication
22/06/2023
Date of order
22/06/2023
22/06/2023
Still haven't had my order. 6 days late
1.00
Very Poor
meaco.com replies: 22/06/2023
Thank you for your review and apologies for the delay. We are looking into this and will endeavour to update you as soon as possible to resolve the delay. Thank you for your patience.
Date of publication
21/06/2023
Date of order
21/06/2023
21/06/2023
Website states a free cover with every 1056 fan. What it does not say is this does not include the 1056p. I have contacted them to ask for a 1056 bag so that the fan will be protected from dust when not in use as the 1056 and 1056p have the same body dimensions. They will not send one. The fan was cheaper elsewhere I only purchased direct because of the offer of the free storage bag. Customer serv
1.00
Very Poor
meaco.com replies: 22/06/2023
Thank you for your review and order. Our Customer Service Team has been in contact with you regarding your query. Your order was for a MeacoFan 1056P Pedestal fan. These units do not come with storage bags as there are none available for this model. It is noted on the website and each product page which fans have the free storage bags, and unfortunately the 1056P Pedestal fan is not one of the
Date of publication
21/05/2023
Date of order
21/05/2023
21/05/2023
Staff on telephone very poorl
1.00
Very Poor
meaco.com replies: 23/05/2023
Thank you for your review, sorry to hear about your experience. If there's anything you need support with please contact our customer service team.
Date of publication
12/05/2023
Date of order
12/05/2023
12/05/2023
Still waiting for the delivery!
1.00
Very Poor
meaco.com replies: 18/05/2023
Hi there, Apologies for the delay in getting the filter to you. We have despatched your order and should be with you, if not already, this week.