Date of publication
08/03/2024
Date of order
08/03/2024
08/03/2024
Product (dehumidifier) very good. Required urgently following a flood. Product promised AM next day but not received until the Monday (ordered Friday). No service from meaco over the weekend (they are closed) and all we got was "not our problem, dpd are responsible ". Not good enough. Meaco promise delivery next day, dpd are working for them not us! Also might have been nice to have the extra £5 f
3.00
Fair

meaco.com replies: 08/03/2024
Thank you for your review, please contact the seller for any refund queries.

Date of publication
11/02/2024
Date of order
04/02/2024
11/02/2024
Product works very good
3.00
Fair

meaco.com replies: 12/02/2024
Thank you for your review.

Date of publication
01/02/2024
Date of order
24/01/2024
01/02/2024
It’s legit, but.. you cannot log in to see invoices, order history etc. they are answering your emails in more than 24-48 h ( they say in 10 working days). When you order a product you don’t receive a receipt/ invoice/ proof of purchase it’s better to spend 10-20 more and buy from amazon.In that way you will have a free return within a month and an invoice.
UPDATE!
ORDER S139908
From meaco
3.00
Fair

meaco.com replies: 01/02/2024
Thank you for your review.

Date of publication
30/01/2024
Date of order
30/01/2024
30/01/2024
Not clear on website which HEPA filters are for which dehumidifier. There should be a link on the dehumidifier page. I bought the wrong ones but they are unreturnable as I opened the packet before realising they were wrong.
3.00
Fair

meaco.com replies: 30/01/2024
Thank you for your review.

Date of publication
23/01/2024
Date of order
23/01/2024
23/01/2024
I purchased 2 rather expensive dehumidifiers for our home use, they are rather heavy to lift and move about because the caster wheel feet don’t come with the product and you have to purchase them separately at another expense to me , the cost being £49.98 for 2 sets for the 2 dehumidifiers I’d purchased, I think I’m being rather generous giving 3 stars when realistically 1 star would have also be
3.00
Fair

meaco.com replies: 26/01/2024
Thank you for your review, our customer service team will be in contact with you.

Date of publication
21/01/2024
Date of order
21/01/2024
21/01/2024
Unknowingly ordered the wrong item,not realising this I'd opened the bag,after emailing meaco was told I could not return it!! Correctly ordered the correct item and now £29.99 out of pocket.
3.00
Fair

meaco.com replies: 22/01/2024
For health and safety reasons this product cannot be returned if the plastic bag around the HEPA filters has been opened.

Date of publication
11/01/2024
Date of order
11/01/2024
11/01/2024
The dehumidifiers do the job, but they tend not to last more than a couple of years - although admittedly we run the pretty constantly.
Spare parts service for replacement water trays was prompt and efficient.
3.00
Fair

meaco.com replies: 12/01/2024
Thank you for your review.

Date of publication
23/11/2023
Date of order
16/11/2023
23/11/2023
Works well but not that quiet, even on the quiet setting
3.00
Fair

meaco.com replies: 23/11/2023
Thank you for your review.

Date of publication
15/11/2023
Date of order
08/11/2023
15/11/2023
Nice tidy looking dehumidifier
3.00
Fair

meaco.com replies: 17/11/2023
Thank you for your review.

Date of publication
06/11/2023
Date of order
25/10/2023
06/11/2023
Fast Response
3.00
Fair

meaco.com replies: 07/11/2023
Thank you for your review.

Date of publication
20/10/2023
Date of order
20/10/2023
20/10/2023
The graded dehumidifier was £10 cheaper than brand new, a very small amount. So, I was disappointed to find that Meaco do not send the graded unit out with a hepa filter which you get as standard with a brand new one. To buy filters from Meaco costs almost £10 each so I am mystified how buying a graded appliance from Meaco makes you any savings at all. If I had known this I would not have bought f
3.00
Fair

meaco.com replies: 20/10/2023
Thank you for your review.

Date of publication
20/10/2023
Date of order
13/10/2023
20/10/2023
Product is great.

Ordered before the 5pm deadline on Friday and paid extra for Saturday delivery. Arrived Sunday. Full day wasted waiting for delivery. Yes I was able track it but assumed something wrong with tracking status as it didn't change till Sunday
3.00
Fair

meaco.com replies: 20/10/2023
Thank you for your review.

Date of publication
28/09/2023
Date of order
28/09/2023
28/09/2023
Delivery was quick, but had to email as the castors received with dehumidifier were not correct. I am still waiting for a reply a week later. Customer service is not good.
3.00
Fair

meaco.com replies: 29/09/2023
Thank you for your review, I have arranged for another set of castors to be sent out to replace the incorrect ones. Please match the new with the current and use the x4 that match. Thanks.

Date of publication
20/09/2023
Date of order
07/09/2023
20/09/2023
Contacted Meaco due to my desktop 360 fan USB connector breaking, asked if i could purchase a replacement part and they do not stock them. £70 fan is now destine for the scrap heap because I cannot repair it. It’s only a couple of years old. Would be nice to be able to repair now it’s just plastic waste.
3.00
Fair

meaco.com replies: 21/09/2023
Thank you for your review.

Date of publication
18/09/2023
Date of order
11/09/2023
18/09/2023
Wrong fan cover sent even though fan number was labelled! Expectation of printing sticky labels to return wrong item. On the plus Customer Services were helpful.
3.00
Fair

meaco.com replies: 19/09/2023
Thank you for your review, if you require any further assistance please contact us.

Date of publication
22/08/2023
Date of order
22/08/2023
22/08/2023
Delivery was quick and convenient. However, this was a replacement for a previous purchase that failed after less than 4 years.
3.00
Fair

meaco.com replies: 24/08/2023
Thank you for your review.

Date of publication
13/07/2023
Date of order
13/07/2023
13/07/2023
Using DPD as courier a VERY BAD IDEA! I was out when they delivered and instead of leaving the filter in a safe place they dropped it off to *their* collection point which was a petrol station two miles away in the next village! Even when my son took the card to collect they asked for a QR code (not everyone has a smart phone) and asked for ID to collect. Worse delivery experience ever :-( Free
3.00
Fair

meaco.com replies: 14/07/2023
Sorry to hear about your courier experience, thank you for your kind review on the product.

Date of publication
10/07/2023
Date of order
10/07/2023
10/07/2023
There was a lot of firms to fill in before I could return my faulty product.
Item was dealt with very promptly once returned and was told a report on the machine would be forwarded to me. This has never been received.
3.00
Fair

meaco.com replies: 11/07/2023
Thank you for your review & sorry to hear about that. Please contact our customer service team who'd be happy to assist!

Date of publication
20/06/2023
Date of order
20/06/2023
20/06/2023
The bag for the fan used to be free!
3.00
Fair

meaco.com replies: 22/06/2023
Thank you for your review, fan storage bags are provided free of charge (excl. 260c & 1056P) when purchases are made directly via Meaco URL, this is also mentioned in the text of the fans on the website. Apologies for any inconvenience.

Date of publication
12/06/2023
Date of order
12/06/2023
12/06/2023
Was quoted £20 to send some filters to NI, when this is free elsewhere. £20 is acceptable when sending a machine but not for some filters. I contacted customer services regarding this but there was no flexibility shown or acceptance that the charge was excessive. This is an issue which should be reviewed by Meaco (regarding small items) as these items are part of the ongoing customer experience an
3.00
Fair

meaco.com replies: 14/06/2023
Thank you for your review.

Date of publication
22/05/2023
Date of order
22/05/2023
22/05/2023
Window kit supplied did not, as described, fit the sliding door for our room. It was too short. Advised over phone by Meaco "to use a piece of cardboard"! After not accepting this statement as appropriate for an item costing £299.99 I was sent an additional length of panel for the window kit.
3.00
Fair

meaco.com replies: 23/05/2023
Thank you for your review, apologies for the trouble you faced. Hope it's all sorted now, otherwise please contact our customer service team if there's anything we can do.

Date of publication
12/05/2023
Date of order
12/05/2023
12/05/2023
I bought the dehumidifier on 4th and the website said it would be delivered on the 5th. However, the delivery was on the 9th. No place where you can make a complaint.
3.00
Fair

meaco.com replies: 18/05/2023
Hello, Thank you for your review. Apologies about the delivery issue you faced, if you wish to write to us, please contact our customer service team: customerservice AT meaco.com

Date of publication
11/04/2023
Date of order
11/04/2023
11/04/2023
Longer Warranty is offered with other sites I've seen 2 sites with 3-5 year warranty for the exact same price
3.00
Fair

meaco.com replies: 02/06/2023
Thank you for your review. We offer a 2-year manufacturers warranty as standard on all of our products, aside from our Arete range which has a 5-year warranty as standard.

Date of publication
27/03/2023
Date of order
27/03/2023
27/03/2023
Hepa filters for my dehumidifier are very good and good value and I have no gripes with the product . However , I was offered free next day delivery which unfortunately didn’t happen even though somebody had stayed at home specifically.
3.00
Fair

meaco.com replies: 28/03/2023
Thank you for your review.

Date of publication
05/03/2023
Date of order
05/03/2023
05/03/2023
3.00
Fair

meaco.com replies: 03/04/2023
Thank you for your feedback.

Date of publication
25/01/2023
Date of order
18/01/2023
25/01/2023
I thnk that the castors should have been provided with the dehumidifier order itself.

The unit is great but quite heavy to move around.
3.00
Fair

meaco.com replies: 25/01/2023
Thank you for your review.

Date of publication
16/01/2023
Date of order
06/01/2023
16/01/2023
3.00
Fair

Date of publication
16/01/2023
Date of order
16/01/2023
16/01/2023
Ordered an item shown to be in stock, but it wasn't.
3.00
Fair

meaco.com replies: 16/01/2023
Thank you for your review and we are sorry to hear there was an issue with your order. We do apologise for any inconvenience that might have been caused.

Date of publication
12/01/2023
Date of order
12/01/2023
12/01/2023
3.00
Fair

Date of publication
23/12/2022
Date of order
16/12/2022
23/12/2022
3.00
Fair

Date of publication
16/12/2022
Date of order
16/12/2022
16/12/2022
3.00
Fair

Date of publication
14/12/2022
Date of order
15/12/2022
14/12/2022
3.00
Fair

Date of publication
14/12/2022
Date of order
15/12/2022
14/12/2022
3.00
Fair

Date of publication
08/12/2022
Date of order
01/12/2022
08/12/2022
First off - delivery, I paid for Saturday delivery and the unit arrived on the Friday when I was at work, so that was a waste of money and Meaco have not replied to my email. The dehumidifier works okay. Emptying the water container is a little awkward due to the positioning of the power cable entry. When you switch it on it doesn’t remember your previous settings. But overall the unit is easy to
3.00
Fair

meaco.com replies: 08/12/2022
Thank you for your review Paul, and we are very sorry to hear your order was delivered earlier than expected. A member of the Customer Service Team will get this looked into and will get back to your email as soon as possible. We do apologise for any inconvenience that might have been caused.

Date of publication
04/12/2022
Date of order
26/11/2022
04/12/2022
Parts I ordered and paid for okay then had email to say not in stock. Could have money back but decided to wait for parts coming in. Instead if had money back and reordered could be same again
3.00
Fair

meaco.com replies: 05/12/2022
Thank you for the review.

Date of publication
21/10/2022
Date of order
21/10/2022
21/10/2022
Delivery service was a poor one by DPD.
3.00
Fair

meaco.com replies: 24/10/2022
Thank you for your review and we are sorry to hear you have had issues with your delivery.

Date of publication
26/09/2022
Date of order
17/09/2022
26/09/2022
Don’t use dpd as your delivery, I waited in all day on the Wednesday as this was the date they claimed they were delivering, they didn’t deliver, they tried to deliver on Friday when we was at work, website stated they were re delivery on Saturday, never arrived, received today total nightmare
3.00
Fair

meaco.com replies: 26/09/2022
Thank you for your review and we are very sorry to hear there was a delay with your delivery. We are very glad to hear your order has now been received, and do apologise for any inconvenience that might have been caused by the delivery.

Date of publication
18/08/2022
Date of order
11/08/2022
18/08/2022
Meaco 1056 Fan. Was delivered promptly next day but unfortunately faulty: mark on fan body and annoying noise when oscillating. Fixings for the handle are far too tight so you cannot adjust it between flat and raised positions easily. Not impressed for a very expensive fan. Emailed customer service - no response. But online returns process seemed to work ok to send back.
3.00
Fair

meaco.com replies: 19/08/2022
Thank you for the review and we are very sorry to hear there was an issue with your Meaco Fan. Our Customer Service Manager is looking in to your case, and a returns label has been sent for the unit to be refunded. We do apologise that the response time has been longer than usual, and for any inconvenience that might have been caused.

Date of publication
15/08/2022
Date of order
08/08/2022
15/08/2022
Please don’t claim next day delivery if you are unable to achieve this. Some people will order products thinking they will arrive next day and be very disappointed to find they arrive 3 days after ordering.
3.00
Fair

meaco.com replies: 15/08/2022
Thank you for the review and we are sorry to hear there was a delay with your order. Your unit was dispatched from our warehouse on time for next working day delivery and was unfortunately held within the DPD network. Unfortunately, this delay was beyond our control. We can only offer our apologies for the delay that has occurred on this occasion, and for any inconvenience that might have been

Date of publication
22/07/2022
Date of order
22/07/2022
22/07/2022
Replace the remote control
3.00
Fair