Date of publication
12/04/2024
Date of order
04/02/2024
12/04/2024
Was told that "in stock" didn't necessarily mean yours. Never buying from you again
1.00
Very Poor
Date of publication
08/04/2024
Date of order
09/03/2024
08/04/2024
I ordered a cpu and motherboard on a Saturday evening. On the Monday I received an email saying the order had been cancelled as per my request. I managed to ring them on Wednesday and they told me they had to cancel the order as they had listed the prices incorrectly. The customer services rep then agreed to give me a small discount on the new prices as gesture of good will but he said he needed h
1.00
Very Poor
Clove Technology (clove.co.uk) replies: 10/04/2024
We apologize for the inconvenience caused by the cancellation of your order due to a pricing error and the subsequent delay in providing you with a resolution. Your feedback is valuable, and we will take steps internally to prevent similar issues in the future. While we understand your decision to purchase from another retailer, we sincerely appreciate your consideration and hope for the opportuni
Date of publication
18/03/2024
Date of order
15/02/2024
18/03/2024
I received poor service. This company received and acknowledged my order, and then after 2 working days cancelled the order without explanation. I discovered the goods I ordered were now being advertised on their website at a higher price. I had to write to complain. I shall not use this company again.
1.00
Very Poor
Clove Technology (clove.co.uk) replies: 19/03/2024
Hello Chris, thanks for your review. We apologise for the inconvenience caused by the cancellation of your order, which was due to an incorrect price sheet uploaded by one of our suppliers. Please be assured that we have implemented stricter control measures to prevent this from happening in future. We deeply regret any disappointment this may have caused and we are happy to offer you a 5% discoun
Date of publication
28/02/2024
Date of order
16/02/2024
28/02/2024
Horrible horrible customer service, on 15th February 2024 i bought a brand new Motorola Edge 40 but was sent an opened box phone, called the company hundreds of times daily over the next few day without an answer, no reply to emails either, what shoddy customer service, needless to say this will be the first and last purchase ever from this pathetic company.. buyers BEWARE
1.00
Very Poor
Clove Technology (clove.co.uk) replies: 28/02/2024
We are sorry to hear that this customer is unhappy with their order and our customer service. Kindly understand that we deal with lots of customers daily and we aspire to attend to every customer in good time. However, it does appear that this customer left a review with an email address that is completely different from the one they placed an order with. We typically communicate with customers wi
Date of publication
18/02/2024
Date of order
19/01/2024
18/02/2024
It was a very embarrassing experience. First I was told my purchase was fraudulent and was canceled even when I submitted my details. Second order I was told by Clive sales team to use Pay Pal as my payment method and was canceled. I was told the model I had ordered is out of stock. My first order address was direct to my Country South Sudan. In the second order I have to change my delivery addres
1.00
Very Poor
Clove Technology (clove.co.uk) replies: 19/02/2024
Many thanks for your comment. Your first order was cancelled due to security concerns that emerged from our checks on your IP address which was different from your geolocation. The second order, as you have rightly stated, had a different address from your original address in South Sudan. Because these are high- value items, we were forced to cancel the order to avoid delivery issues. Please be a
Date of publication
05/02/2024
Date of order
06/01/2024
05/02/2024
Order cancelled twice simply because my address is not a European or western country.
It takes 3 days for an item to Reach my Destination South Sudan.
1.00
Very Poor
Clove Technology (clove.co.uk) replies: 06/02/2024
Thank you for your comments. Your orders were both for multiple iPhone 15 Pro Max phones. Unfortunately, we can't ship products to South Sudan due to previous delivery issues. We assume this was why the first order didn't provide a country within the shipping address and the second one gave a USA address. Your orders were, therefore, cancelled. We apologize for any inconvenience.
Date of publication
07/01/2024
Date of order
08/12/2023
07/01/2024
The item I ordered was apparently no longer available but was still on the website. I was told that I should have checked availability before ordering. So it's up to the customer to check stock before trying to purchase an item. Very strange practice. If an item is not available it should not be advertised and money taken for said item. Not happy.
1.00
Very Poor
Clove Technology (clove.co.uk) replies: 08/01/2024
We are sorry to hear about your experience with the item you ordered being out of stock. While we ensure that most items on our website are available in stock, there are some rare instances when we have not become aware a product is no longer available immediately. We apologise that this was one of these occasions. It is not our practice to ask customers to check stock availability before placi