Date of publication
24/04/2024
Date of order
24/04/2024
24/04/2024
Received fairly expensive part for lawnmower but was faulty. Contacted them by phone and explained bur was asked to send email. Had no reply over 2 weeks and had to get part repaired to enable me to use it. Would not recommend
1.00
Very Poor
Date of publication
24/04/2024
Date of order
24/04/2024
24/04/2024
1.00
Very Poor
Date of publication
22/04/2024
Date of order
22/04/2024
22/04/2024
Found the website easy to order from. 11 days later nothing around, emailed parts and sales for help but nothing came back, very poor!
1.00
Very Poor
Date of publication
22/04/2024
Date of order
22/04/2024
22/04/2024
Placed order, never received any purchase confirmation, unable to contact shop by phone as nobody answers the phone.
1.00
Very Poor
Date of publication
20/04/2024
Date of order
20/04/2024
20/04/2024
Still waiting for mower after 4 weeks despite Web page indicating inventory stock. No answers to emails from customer service.
1.00
Very Poor
Date of publication
18/04/2024
Date of order
18/04/2024
18/04/2024
Order hasn’t arrived, Iv had no reply to emails and can’t get through to them on the phone. Wasted my money and my time, very unhappy customer
1.00
Very Poor
Date of publication
17/04/2024
Date of order
31/03/2024
17/04/2024
Poor communication, still waiting for the purchased item to arrive. Very disappointed with the handling of the sale
1.00
Very Poor
Date of publication
17/04/2024
Date of order
03/04/2024
17/04/2024
1.00
Very Poor
Date of publication
16/04/2024
Date of order
16/04/2024
16/04/2024
1.00
Very Poor
Date of publication
16/04/2024
Date of order
24/03/2024
16/04/2024
1.00
Very Poor
Date of publication
15/04/2024
Date of order
26/03/2024
15/04/2024
1.00
Very Poor
Date of publication
15/04/2024
Date of order
01/04/2024
15/04/2024
1.00
Very Poor
Date of publication
11/04/2024
Date of order
11/04/2024
11/04/2024
has still not delivered all of order > 3 weeks since order. Has not responded to emails
1.00
Very Poor
mowers-online.co.uk replies: 13/04/2024
Hi, Thanks for taking the time to leave a review. You claim to be expecting a free 4ah battery from us as part of the Ego free battery promotion but as your order was for £599.28 you didn't reach the minimum spend threshold of £799 to qualify. Kind regards The Mowers Online Team
Date of publication
10/04/2024
Date of order
24/03/2024
10/04/2024
1.00
Very Poor
Date of publication
09/04/2024
Date of order
09/04/2024
09/04/2024
1.00
Very Poor
Date of publication
09/04/2024
Date of order
26/03/2024
09/04/2024
Respond to your customers.
1.00
Very Poor
Date of publication
08/04/2024
Date of order
23/03/2024
08/04/2024
The order was made on the 23 March when their web site showed that 5 mowers were available. I was informed that this was an error. The deluvery now is estimated to be the 25 April.
1.00
Very Poor
Date of publication
08/04/2024
Date of order
08/04/2024
08/04/2024
Communication would be a great help. Placed an order over 2 weeks ago, received confirm of order and money was taken from my card on the same day. We have not had any corespondence since on what is happening with our purchase. Have tried ringing many times, the phone system puts you in a queue which when you reach the final stage just rings, was on the phone over 35 minutes on one occasion.
1.00
Very Poor
Date of publication
07/04/2024
Date of order
07/04/2024
07/04/2024
Still waiting for my product After three weeks
1.00
Very Poor
mowers-online.co.uk replies: 09/04/2024
Hi, Thanks for your review. Your item was ordered on the 24.03.24 and shipped on the 25.03.24 via Royal Mail but it would appear that your item has been lost in the Royal Mail system. We have issued a refund. Please accept our apologies for any inconvenience caused. Kind regards Mowers Online
Date of publication
05/04/2024
Date of order
05/04/2024
05/04/2024
respond to customers emails. Answer questions on new product that is not fit for purpose.
1.00
Very Poor
mowers-online.co.uk replies: 06/04/2024
Hi, Thanks for taking the time to leave a review. We can assure you that the Echo chainsaw is fit for purpose as we sell dozens of the same model each year and Echo sell tens of thousands of them around the world each year. We apologise for not responding to your email sooner. As you will appreciate our team is very busy at the moment but we have asked our workshop team to give you a call as soo
Date of publication
05/04/2024
Date of order
05/04/2024
05/04/2024
Still no communication regards the order we placed
1.00
Very Poor
mowers-online.co.uk replies: 06/04/2024
Hi, We are sorry for the delay in getting your order out to you.However, we can confirm that the order in now with our carrier and should arrive with you on Monday. Kind regards The Mowers Online Team
Date of publication
03/04/2024
Date of order
20/03/2024
03/04/2024
Chose this supplier because it stated that 5 were available.
Had an email saying mower was being delivered via DX Freight.
Had an email next day saying that mower would not be in stock for another 4 weeks and would I like to wait or have a refund .
Refund requested ,let's see how long that takes .
1.00
Very Poor
Date of publication
01/04/2024
Date of order
18/03/2024
01/04/2024
Ordered a lawn mower to find it wasn’t in stock and no idea how long I would wait for delivery. At the same time ordered a strimmer, that got returned back to them, did eventually get it, but it took several weeks to arrive
Communication was bad at best, no a great experience
1.00
Very Poor
Date of publication
01/04/2024
Date of order
01/04/2024
01/04/2024
To start with they won’t deliver to the area of Scotland where I live despite it being a mainland postcode and address and secondly despite my carefully checking the part I needed against the picture of the same part on their website they have managed to send the wrong part to my father’s address which for me involves a 200 mile round trip so I’m far from impressed
1.00
Very Poor
Date of publication
01/04/2024
Date of order
08/03/2024
01/04/2024
Ordered on 08/03/2024 website said 2 in stock and we would receive within 4 working days. Phoned them on 15/03/2024 was told they had meant to call but hadn't they hadn't got any Atco mowers but would send an equivalent by 20/03/2024. Phoned them on 22/03/2024 and was told it would be dispatched that day and we would receive on 25th or the 26th. Phoned them on 25/03/2024 to make sure it had been d
1.00
Very Poor
Date of publication
31/03/2024
Date of order
31/03/2024
31/03/2024
I ordered a drive belt from Mowers on line. The belt was wrong - too small. The belt was indicated that it would. These things happen and I’m not griping about that. However, trying to get a refund is a challenge. First, you can’t call mowers on line to talk about parts. Parts can only be ordered via email. I emailed on a Saturday, 3 days later still no reply. I tried to call the service line. Hel
1.00
Very Poor
mowers-online.co.uk replies: 31/03/2024
Hi, Thank you for your review. Having checked our records we can see that you emailed us at 7.17pm on Good Friday evening. Unfortunately our customer service team are not working over the long bank holiday weekend so they didn't get a chance to respond to you before you left your review. To return the item under our 90 day money back guarantee please post it back to us with your order number and
Date of publication
31/03/2024
Date of order
14/03/2024
31/03/2024
Respond to my query
1.00
Very Poor
mowers-online.co.uk replies: 31/03/2024
Hi, Thanks for your review. Having checked our records we can't see that we have recieved an email from you. If you could email us on sales@mowers-online.co.uk we will contact you as soon as the customer service team returns to work on Tuesday. Kind regards The Mowers Online Team
Date of publication
22/03/2024
Date of order
05/03/2024
22/03/2024
Held my payment for weeks.
Told me that the mower was on its way from their warehouse.
When it didn’t arrive on the delivery day I called them and was told that they didn’t have any.
Then had to wait 5 days for a refund.
Useless!
1.00
Very Poor
Date of publication
21/03/2024
Date of order
21/03/2024
21/03/2024
1.00
Very Poor
Date of publication
21/03/2024
Date of order
21/03/2024
21/03/2024
Absolutely terrible. Said had in stock and that it was sent, got an email saying it was not in stock, now three weeks later, not had anything, will never use again. ABSOLUTELY DO NOT ORDER FROM THEM.
1.00
Very Poor
mowers-online.co.uk replies: 21/03/2024
Hi, Thanks for leaving a review. Unfortunately when we checked the item before despatch we noticed that it was damaged so we contacted you via email to inform you of the situation and ask if you wanted to wait until new stock arrives at the end of March or receive a full refund. To date we have not received a response from you. If you could let us know what you want to do by email sales@mowers-on
Date of publication
16/03/2024
Date of order
28/02/2024
16/03/2024
The Mountfield mower was delivered with several scratches, when I reported this I was asked which panels are damaged’, we will send replacements - not please return the mower and we will rectify’. Mowers-on-line blamed the courier, yet there were no marks on the packaging and the positions of the scratches led me to believe that they were not due to movement in transit. I was told that all machine
1.00
Very Poor
mowers-online.co.uk replies: 17/03/2024
Hi, Thank you for your review. I am sorry that you were given the wrong advice by a new member of our team. We will be in touch with you very shortly to either provide you with a replacement or a full refund. Kind regards The Mowers Online Team
Date of publication
14/02/2024
Date of order
30/01/2024
14/02/2024
Parts missing. Terrible customer service. Avoid.
Edit 14th Feb: Haven’t received missing parts or any dispatch confirmation
1.00
Very Poor
Date of publication
02/12/2023
Date of order
02/12/2023
02/12/2023
Bad service taken money no order delivered no reply from emails sent can't speak to a person help?
1.00
Very Poor
Date of publication
31/10/2023
Date of order
05/10/2023
31/10/2023
The mower I bought should have come with 2 batteries and there was only one in the box and Mowers Online are trying to dodge sending me the second one.
1.00
Very Poor
Date of publication
30/10/2023
Date of order
30/10/2023
30/10/2023
Recently bought a tool on line. Took three times the max described time to arrive, over a fortnight. Very difficult to speak to anyone to ascertain whereabouts.
When finally arrived I wished to discuss a fault. Having rung many times over several days, 14 calls in one day, and having left 2 messages I still haven't managed to speak to anyone.
Clearly I will not use again unless something materiall
1.00
Very Poor
Date of publication
27/10/2023
Date of order
27/10/2023
27/10/2023
Still waiting on my lawnmower belts I ordered on the 9/10/23 terrible company to deal with I won’t be using them again
1.00
Very Poor
Date of publication
26/10/2023
Date of order
26/10/2023
26/10/2023
Placed order in-line. Only half the order was shipped. Unable to contact them by phone and not bothering to reply to my emails.
1.00
Very Poor
Date of publication
24/10/2023
Date of order
24/10/2023
24/10/2023
Haven’t received the goods yet after two weeks
Emailed but still waiting for a response
1.00
Very Poor
Date of publication
22/10/2023
Date of order
22/10/2023
22/10/2023
I ordered a petrol filter for my Alko scarifier. An in stock item according to the web site which took two and half weeks to arrive and when it did it was the wrong part! Not a great deal of difference between the two .
1.00
Very Poor
Date of publication
18/10/2023
Date of order
18/10/2023
18/10/2023
Send the items that have been ordered, the website shows the items are in stock and I not received all of the order. The order was placed three weeks ago.
1.00
Very Poor