Date of publication
17/04/2024
Date of order
28/03/2024
17/04/2024
The item I ordered arrived promptly, which is good.
Unfortunately it does not fit my mower.
I have sent an email to mowersonline (they will not answer parts enquiries by phone) with photographic evidence the part does not fit and requested a refund.
As yet they have not even acknowledged receipt of my email.
I will give them a few more days and then seek redress through my credit card company.
2.00
Poor
mowers-online.co.uk replies: 19/04/2024
Hi, We have tried to contact you via email and we are waiting for a response from you. The gasket you have been supplied with is the correct gasket for the models listed on the product page but it is clear from the photographs you have supplied that it will not fit. In our email we asked for the serial number of the mower and the serial number of the engine (stamped onto the block). Once we have
Date of publication
09/04/2024
Date of order
24/03/2024
09/04/2024
Ordered a hayter chain.
They sent me two other chains that didn’t fit. Contacted them and they said they will look into it. A week later and two chasers still no response.
2.00
Poor
Date of publication
09/04/2024
Date of order
09/04/2024
09/04/2024
Invested in a ride on tractor mower and was pleased with purchase. Waited for confirmation of despatch and this happened quickly but then nothing else. Chased up with company to see when tractor would be delivered and they said that they would look into it. Received an email saying it would be despatched shortly and then courier would be in touch. None of this happened and we started to think mayb
2.00
Poor
mowers-online.co.uk replies: 10/04/2024
Hi, Thanks for taking the time to leave a review and please accept our apologies for any inconvenience caused. The Cobra tractor you ordered from us was sent to you directly by Cobra (all Cobra tractors are sent directly to customers) and we have passed your comments back to Cobra for review. Kind regards The Mowers Online Team
Date of publication
19/03/2024
Date of order
19/03/2024
19/03/2024
Despite all the lies to the contrary still waiting for the oil to start my lawn mower.

Gave up and went out and purchased SAE30 oil.

Hopeless company to deal with.
2.00
Poor
mowers-online.co.uk replies: 22/03/2024
Hi, We need to point out that we have already sent you two replacement bottles of oil and very strangely both have not been delivered to you. As a result we have raised a complaint with Royal Mail and asked them to investigate. Kind regards The Mowers Online Team
Date of publication
17/03/2024
Date of order
29/02/2024
17/03/2024
When you say you will ring back THEN RING BACK.
2.00
Poor
mowers-online.co.uk replies: 17/03/2024
Hi, Thanks for your review. We think it would be useful to mention that you ordered the wrong cable for your mower and when you contacted us we got the details of the mower from you and sent you the correct cable by return. We are sorry that the team didn;'t manage to contact you to discuss the return of the original cable. Having checked our records I can see that they did attempt to call twice
Date of publication
14/12/2023
Date of order
14/12/2023
14/12/2023
I purchased a leaf blower as a surprise for my other half's Christmas present, it wasn't cheap at just under £250. It arrived in its own branded box, my other half opened the door to the delivery guy and that was his Christmas surprise over with, as it was plastered all over the box exactly what it was. I contacted Mowers direct and all I got back was... "Well you didn't calaborate with us to say
2.00
Poor
mowers-online.co.uk replies: 14/12/2023
Hi, Thank you for taking the time to leave a review. As my colleague informed you on the call, if you had put a note on your order to confirm that it was a gift we would have ensured that it was shipped in plain packaging. Unfortunately we can't repackage every single item we sell on the off chance it may be a gift for someone but we will always endeavour to help where we can. We just need to kn
Date of publication
08/12/2023
Date of order
24/11/2023
08/12/2023
The delivery was awful, basically I spent a whole day from morning till afternoon waiting for the two hourly update on delivery which never arrived. The next day I received an update and delivery was made at eleven am. The mower was on a horrific pallet which the driver was unable to help me with. It took over an hour to cut away the pallet to be able to manoeuvre the mower onto the ground. The mo
2.00
Poor
Date of publication
19/10/2023
Date of order
19/10/2023
19/10/2023
they don't answer emails and their phones over a 2 day period i tried telephoning them but no answer

If you want personal service don't use this firm
2.00
Poor
Date of publication
18/10/2023
Date of order
18/10/2023
18/10/2023
Not received my order
2.00
Poor
Date of publication
12/10/2023
Date of order
28/09/2023
12/10/2023
Money was taken at the time of the order, no confirmation email and the parts hasn’t arrived.

No response when I email the company.
2.00
Poor
Date of publication
22/09/2023
Date of order
22/09/2023
22/09/2023
I was sent incorrect parts and have sent them 2 emails requesting the correct parts or a refund and have had no response.
2.00
Poor
Date of publication
22/09/2023
Date of order
08/09/2023
22/09/2023
Appalling communications. After buying I heard nothing for several days. I emailed, as you have no phone line. The reply was rude and uninformative.
2.00
Poor
Date of publication
22/09/2023
Date of order
24/08/2023
22/09/2023
Keep in better contact when. There is a problem
2.00
Poor
Date of publication
21/09/2023
Date of order
05/09/2023
21/09/2023
do not tell lies about delivery7 to 10 days is not having to chase them for delivery time took the money and had to wait. Normal shopping is pay and take away or deliver the goods and then get payed
2.00
Poor
Date of publication
20/09/2023
Date of order
20/09/2023
20/09/2023
Delay on del times. Phoned them told had been depatched but next day email said will despatched today.
Delivery company gave del delivery time and was on time.
2.00
Poor
Date of publication
13/09/2023
Date of order
15/08/2023
13/09/2023
Things I didn’t like:
1. Very poor communication.
2. No emails regarding dispatch or delivery
3. No response to emails
4. I had to use PayPal resolution for a refund.
5. I basically had to sort Cobra collecting my mower myself after Mowers Online couldn’t give me a collection date.

Things I liked:
1.! When you do speak to staff they were pleasant and friendly.
2. Good website with lots of pr
2.00
Poor
Date of publication
08/09/2023
Date of order
13/08/2023
08/09/2023
Takes an age to arrange delivery as courier does not contact the customer but tells Mowers-online that is has done so. It took 4 weeks & 4 emails to Mower-online before they finally sent out a receipt for my purchase. Would not recommend to anyone.
2.00
Poor
Date of publication
07/09/2023
Date of order
07/09/2023
07/09/2023
Delivery was quick - I’ll give you that, but I’ve had nothing but problems with the mower since I took delivery. Blade won’t engage and engine has problems restarting. Your customer service line is non existent! Every time I’ve tried to phone the line cuts off! yet your website states you’re there to help Monday- Friday, 8.30-5.30pm. I am in contact with you via email but could really do wit
2.00
Poor
Date of publication
18/08/2023
Date of order
04/08/2023
18/08/2023
Part ordered incorrect
2.00
Poor
Date of publication
02/08/2023
Date of order
19/07/2023
02/08/2023
Ordered a Cobra 700 Chipper but didn’t arrive on stated date as they sent to wrong address. When it finally arrived it was damaged. They agreed to swap it over but still waiting. Nearly 3 weeks now. Had to hire a machine to do the job
2.00
Poor
Date of publication
01/08/2023
Date of order
18/07/2023
01/08/2023
Item was miss delivered twice
Finally arrived after nearly 2 weeks
Upon examination next day was found to be damaged
2.00
Poor
Date of publication
18/07/2023
Date of order
04/07/2023
18/07/2023
Said stock availability but couldn’t supply but took a week to get to that decision. Did refund next day though
2.00
Poor
Date of publication
16/07/2023
Date of order
02/07/2023
16/07/2023
Advertise things that are immediately available rather than try to sell (and take payment for) things that aren’t available for at least 3 months hence!!
2.00
Poor
Date of publication
07/07/2023
Date of order
08/06/2023
07/07/2023
Goods arrived damaged, delivery man instructed to take photos as proof as we did, made contact with company, still nothing!!
Very poor. Use at your own risk ⚠
2.00
Poor
mowers-online.co.uk replies: 08/07/2023
Hi, Like every other e-commerce retailer in the world we use external delivery companies to deliver our products. Unfortunately on this occassion the part you ordered (a large plastic deflector for a ride on tractor) was damaged in transit by one of our couriers. We apologise for this but the incident was entirely outside our control and even with the best will in the world sometimes things l
Date of publication
03/06/2023
Date of order
03/06/2023
03/06/2023
I receive a rear grass deflector which didn't fit into my lawnmower, so I emailed them to say the wrong part had been sent and sent photos. I never received a response. Very poor customer service.
2.00
Poor
Date of publication
31/05/2023
Date of order
21/05/2023
31/05/2023
I have written on 2 separate occasions asking for a delivery date from these people and to date I have had no response from them. My order was submitted and paid for 10 days ago and I would like to think that they would have had the courtesy and good business manners to keep their customers appraised of the progress of their order. This purchase is not a small one and you would like to think tha
2.00
Poor
Date of publication
31/05/2023
Date of order
31/05/2023
31/05/2023
The website said the item was compatible with my mower but when it turned up it did not fit
2.00
Poor
mowers-online.co.uk replies: 31/05/2023
Hi, Thanks for taking the time to leave a review. You ordered a genuine fuel cap for a Briggs and Stratton engine. Our product page provides detailed information on the models it fits and this information was supplied to us by Briggs and Stratton themselves. However, your purchase is covered by our 90 day money back guarantee so please return it for a full refund. Kind regards The Mowers Onlin
Date of publication
25/05/2023
Date of order
25/05/2023
25/05/2023
Eventually placed an order via my computer for 2 items after many failed attempts using my mobile, not off to a good start. Order placed and the following day a parcel arrived, fantastic all is forgiven or so I thought! Opened the parcel and only 1 item received with no mention on the paper work where the other item was.
Emailed and two days later no reply so I called. On asking where my part was
2.00
Poor
Date of publication
12/05/2023
Date of order
05/05/2023
12/05/2023
You are asking for a review when something I ordered over a week ago hasn't arrived
2.00
Poor
Date of publication
05/05/2023
Date of order
26/04/2023
05/05/2023
At the moment I have no problem, but a call or message telling me time and day of delivery. I missed it on Friday but after I called the delivery person he was able to deliver Tuesday at the earliest which he did and was very helpful.
2.00
Poor
mowers-online.co.uk replies: 05/05/2023
Hi, Thank you for taking the time to leave a review. I understand that you were out when the courier originally tried to deliver the product to you last Friday but he returned on the Tuesday after the bank holiday with your item. Apologies, but not all of our couriers have the ability to message customer with an approximate delivery time. If you are out when they arrive they will always attemp