Date of publication
24/04/2024
Date of order
24/04/2024
24/04/2024
Initially very impressed with the speed of delivery and with customer service response when the lawnmower I ordered was missing a bolt. Customer service responded immediately saying they would send a bolt out to me which I was happy with. The bolt never turned up and now they are not responding. In the end, I resolved it myself as I need to get the grass cut. Not what you expect when spending 100s
3.00
Fair
Date of publication
17/04/2024
Date of order
17/04/2024
17/04/2024
3.00
Fair
Date of publication
11/04/2024
Date of order
26/03/2024
11/04/2024
I’ve had to give only three stars because we had so much trouble with your delivery provider - DX. The mower was scheduled for delivery on a Thursday but did not arrive until the following Monday, and even then not at the time we were promised. We spent a number of days in the house, waiting for deliveries that never came. We had to phone DX to find out what was going on.
3.00
Fair
mowers-online.co.uk replies: 11/04/2024
Hi, Thanks for your review. We are sorry to hear of the issues you had with our couriers, DX. We have passed your comments back to them in the hope that this sort of issue can be avoided in the future. Kind regards The Mowers Online Team
Date of publication
06/04/2024
Date of order
06/04/2024
06/04/2024
The petrol can was not delivered with the mower! You really do need to be able to obtain petrol with a petrol lawnmower.
Just saying!!
3.00
Fair
mowers-online.co.uk replies: 06/04/2024
Hi, Thanks for taking the time to leave a review. You ordered a lawn mower and starter kit from us and as you will appreciate both these items come in large boxes. Unfortunately during delivery these boxes can sometimes be separated in the carrier network and arrive on different days. We could put everything into one huge box but that would require a huge amount of additional cardboard to be us
Date of publication
28/03/2024
Date of order
28/03/2024
28/03/2024
As part of the order there was a bottle of oil included in the price. I reported that this was NOT included when mower was delivered. I have since communicated several times via email to explain that the oil has still not been received. The response so far from the sales team is that it is always posted separately. Once again I have let them know nothing has been received.
I also note I am not
3.00
Fair
Date of publication
28/03/2024
Date of order
28/03/2024
28/03/2024
Still waiting for order
3.00
Fair
Date of publication
26/03/2024
Date of order
20/03/2024
26/03/2024
Ordering was very easy on line and I am looking forward to getting my new mower however apart from an order conformation have heard nothing from them, which is a bit concerting, when you have paid a lot of money.
I emailed them to get an ETA for delivery and was told it takes between 1-4 days and I would get a dispatch and tracking email. These times scales have now passed and despite a follow
3.00
Fair
Date of publication
20/03/2024
Date of order
03/03/2024
20/03/2024
Once placed order never heard anything for several days, I called them and they said it’d be with me in a couple of days, still nothing then chased again. Finally arrived.
3.00
Fair
mowers-online.co.uk replies: 21/03/2024
Hi, Thank you for you review. Having checked our email records we can see that you received your order confirmation within a few seconds of placing your order however, we did experience a delay of a few days in getting your order to you due to the popularity of the model you ordered and we would like to apologies for that. Kind regards The Mowers Online Team
Date of publication
01/03/2024
Date of order
01/03/2024
01/03/2024
Would have been 5 but it was covered in oil because the delivery driver damaged the box and broke the bottle of oil in the box
3.00
Fair
mowers-online.co.uk replies: 01/03/2024
Hi, Thanks for taking the time to leave a review and we are sorry to hear of the issue you experienced with our carrier, Parcelforce. We have picked this up with them and they are speaking to the driver concerned. In the meantime we have organised for a replacement bottle to be sent to you. Please accept our apologies for any inconvenience caused. Kind regards The Mowers Online Team
Date of publication
14/02/2024
Date of order
30/01/2024
14/02/2024
Unfortunately there was engin oil in the mower that spilled over the mower and the box and the mower had to be cleaned before installing it.
3.00
Fair
Date of publication
01/02/2024
Date of order
01/02/2024
01/02/2024
Wrong cable supplied, asked if they could supply the correct one. No sorry was the answer we can not source one! If they had looked on their own ebay listing there is the exact cable. Just a bit lazy imo. Good comms, good delivery, Item supplied was great but wrong. Shame really but that is my true view of this seller.
Thanks for your reply. I suggest that your supplier has not much idea.
3.00
Fair
Date of publication
23/01/2024
Date of order
23/01/2024
23/01/2024
Took nearly Two weeks for them to be delivered. And very expensive for what they are
3.00
Fair
Date of publication
25/12/2023
Date of order
25/12/2023
25/12/2023
The stihl fuel tank cap was supposed to fit my brush cutter, but was too short in the depth.
3.00
Fair
mowers-online.co.uk replies: 01/01/2024
Hi, Thank you for taking the time to leave a review. The cap you ordered was a replacement non genuine cap which is identical to the original Stihl part. However, if you would like to return it to us we will give you a full refund including postage if the part is indeed faulty. Kind regards The Mowers Online Team
Date of publication
17/10/2023
Date of order
17/10/2023
17/10/2023
I returned an incorrect wheel and have sent emails about a replacement? I have not had a reply ? Please can you contact me with an update.
Regards Andy
3.00
Fair
Date of publication
14/10/2023
Date of order
14/10/2023
14/10/2023
3.00
Fair
Date of publication
10/10/2023
Date of order
26/09/2023
10/10/2023
Speedy delivery however part delivered not correct even with images of model/serial number sent. Correct part sent out quickly however still awaiting refund for first part ordered. Would still use confidently.
3.00
Fair
Date of publication
08/10/2023
Date of order
08/10/2023
08/10/2023
Emma was very helpful. The underlying experience - chasing my £1,700 order after 10 days to be told it is not available until next year - then difficulties obtaining a refund. Will steer clear in future.
3.00
Fair
Date of publication
04/10/2023
Date of order
04/10/2023
04/10/2023
Easy to order on line but obviously issues with their chosen delivery company. Poor communication from the delivery company and let down on 2 occasions.
Not sure if Mower has had a pre delivery inspection as no sheet enclosed so unsure if the mower is OK to use. Tried calling(waste of time) and emailing(still waiting for a response.)
Overall great price but poor after that.
3.00
Fair
Date of publication
04/10/2023
Date of order
22/09/2023
04/10/2023
No tracking details sent
Had to phone up the shop myself.
Nice enough on the phone was left in the dark after purchasing.
Received the item a few days later.
3.00
Fair
Date of publication
02/10/2023
Date of order
02/10/2023
02/10/2023
The ignition pack was delivered in very good time, however the recoil wasn’t and I had to contact them to find out why!! Turns out it hadn’t been sent!! Not so good
3.00
Fair
Date of publication
30/09/2023
Date of order
16/09/2023
30/09/2023
Product was fine but the shipping and delivery were slow (normally they are very good and quick)
3.00
Fair
Date of publication
26/09/2023
Date of order
12/09/2023
26/09/2023
Took 9 days to establish that my new machine wasn't serviceable and had to offer an alternative which I reluctantly accepted.
3.00
Fair
Date of publication
26/09/2023
Date of order
12/09/2023
26/09/2023
3.00
Fair
Date of publication
13/09/2023
Date of order
29/08/2023
13/09/2023
Things I didn’t like
They need to improve communication, it’s very poor, no replies to emails, no dispatch emails the item just turns up at your door, with it being large deliveries you should be informed of delivery date and time so you can make sure someone is in. I rang up and kept getting cut off when selecting the option I needed to chase up collection to a faulty mower so I rang from a diff
3.00
Fair
Date of publication
04/09/2023
Date of order
21/08/2023
04/09/2023
All good apart from the wrong part was sent
Eventually got a refund but only after I noticed the part I needed was out of stock on the website
3.00
Fair
Date of publication
14/08/2023
Date of order
31/07/2023
14/08/2023
Mower arrived the following day good delivery found one of the books was missing also the start button was sticking phoned Mowers on line and spoke to the receptionist she said that they were out of stock and would send one when the new stock arrived , I asked about the sticking start button and would like to speak to one of the service engineers she said that he was out and would phone me on Mond
3.00
Fair
Date of publication
13/08/2023
Date of order
30/07/2023
13/08/2023
I ordered two items, an EGO multi tool Head and a hedge cutting tool to go with it. The hedge cutter arrived within two days which was excellent but the multi tool head which powers it still hasn’t arrived after ordering it on the 30th of July, it’s now the 13th August. Payment was taken at the that time. No mention was made of it not being in stock.
3.00
Fair
Date of publication
01/08/2023
Date of order
01/08/2023
01/08/2023
The drop shipping arrangement provides no information on shipping. The item appeared out of the blue after 4 days with no notification of despatch or shipping updates from the supplier
3.00
Fair
Date of publication
01/08/2023
Date of order
18/07/2023
01/08/2023
Poor delivery arrangements. Not as promised.
3.00
Fair
Date of publication
29/07/2023
Date of order
15/07/2023
29/07/2023
The garden tractor arrived in good condition, there was no communication whatsoever though. I received my receipt once purchased, I had to email them 5 days later to see when delivery would be, was informed that Cobra would be in touch with delivery times which did not happen. Received a call from my wife saying a truck had just arrived out of the blue with it. Communication was very poor.
3.00
Fair
Date of publication
12/07/2023
Date of order
28/06/2023
12/07/2023
Post sale guidance on estimated delivery and order/delivery tracking is very poor and not what I’d expect when ordering a valuable item.
3.00
Fair
Date of publication
04/07/2023
Date of order
05/06/2023
04/07/2023
MOL used a third party to supply direct to me. They did not chase up the supplier and did not communicate that the supplier did not ship the product. I had to chase them each time. Finally received my order after 16 days.
Faster response times for customer correspondence and following through where the orders are direct from the manufacturer or distributor.
3.00
Fair
Date of publication
29/06/2023
Date of order
15/06/2023
29/06/2023
Item took over 2 weeks to arrive, no response to my numerious emails or any notifications to say it would be delayed.
3.00
Fair
mowers-online.co.uk replies: 29/06/2023
Hi, Thanks for your review. Your order was placed late on the 15th June and it was sent to our supplier the following day at 8:41am. Unfortunately, the first time the supplier shipped the package it was lost by Royal Mail and this is what caused the delay. Apologies for any inconvenience caused. Kind regards The Mowers Online Team
Date of publication
26/06/2023
Date of order
26/06/2023
26/06/2023
Slow delivery times of the Mitox component: Ordered on 12/6 and dispatched on a 48 hour delivery on the 21st.
3.00
Fair
Date of publication
02/06/2023
Date of order
02/06/2023
02/06/2023
Poor service the contact with customers needs to improve.
3.00
Fair
Date of publication
02/06/2023
Date of order
02/06/2023
02/06/2023
A mower was supplied with a smaller battery than ordered (and that was £70 cheaper). Contact has been difficult (e-mail not answered, long wait times on phone) and have promised to rectify the overcharge - so far after 8 days, still waiting.
3.00
Fair
Date of publication
30/05/2023
Date of order
30/05/2023
30/05/2023
Good webs
3.00
Fair
Date of publication
25/05/2023
Date of order
25/05/2023
25/05/2023
Answer emails promptly and be able to chase orders when placed
3.00
Fair
Date of publication
23/05/2023
Date of order
23/05/2023
23/05/2023
More than a week elapsed between placing an order and receiving delivery.
3.00
Fair
Date of publication
11/05/2023
Date of order
11/05/2023
11/05/2023
Quick turn around in getting the item out. Unfortunately it had parts missing the machine is now not usable and we are still waiting for the parts a week later.
3.00
Fair