When you phone up, the queuing system is horrendous and the wait is really long.

When I emailed them instead they never got back to me.

The order for the accessories came quickly but the mower itself took a week or more.

Ease of ordering.
Bit of an issue when it arrived on two pallets. I’m in a wheel chair so struggled to unpack on my own.

It took some time to reply to my email, but once I phoned everything was sorted out quickly and efficiently.

Stock availability
Said next day delivery turned up after two days not bad and I only give five if perfect

The price was good, the actual delivery was good. The helpful young lady answering the phone was good.
However, even allowing for the intervening Bank Holiday Weekend, the 12 day delay in dispatch - and without any explanatory communication was not good.

Packaging was flimsy and breaking up, but mower arrived intact.

excellent mower for the small garden :light and compact to use and stall away

Delivery time was excellent, however the courier left our parcel on the footpath outside our gate. Luckily we have honest neighbours

delivered promptly, no problems.

all very good service

Item arrived in the suggested time scale but would liked to have had more updates on order progress.
The battery charger that arrived with it is unusable as it has not got a 3pin plug it has a 2 pin round plug.
Satisfied with the product apart from the incorrect charger.

Good value and easy to order online. Pity it took several days and a couple of chases to get what was a stock item on its way to me.

Excellent machine but self propelled mode is too fast. I need that mode to help on slopes but I can’t run up them at the same time.

Overall I scored it good, but gave one star less due to one item not being sent at the same time as the other two with all 3 items being on the same order.
If something is on back order that's fair enough but there wasn't any communication to advise me which lead to me emailing them.
Not a major issue but something I thought I'd messed up.
Overall though, good pricing, genuine parts so would defin

Wide variety of mowers.
I felt communication could be better because there was a delay in my order and the responses I got were different each time I phoned.
Once the problems at Mowers Online were resolved, what ever they were, I received my mower very quickly

Good service excellent kit. easy to manage, copes with early season longer than normal grass creates a good finish.
Would use them again.

The ease of ordering, the quick and efficient delivery.
Better assembling instructions.

Good service only thing is oil didnt arrive

The order appeared to be lost. Their softwear failed to take the cash from my account and was found when I chased it as I had no info on delivery.
Delivery was made in the manufacturers packaging which is probably not strong enough to withstand the courier's handling, but there was no damage to the contents

Speed of despatch . Good website

Bought simple nuts and bolts which were correct for machine, good quality and arrived promptly

Quick

Excellent, the only let down was trying to order online. In the end it took a phone call but my new lawnmower arrived the next day so no complaints and helpful service.

Very helpful and answered all our queries. We are looking forward to using the mower this summer.

Got my charger

Prompt delivery - took me by surprise... no prior indication of delivery date or time. Unfortunate omission.
Driver left mower near garage - fortunately my wife caught site of him walking down the drive; called him back and alerted me.
A useful conversation was then had with your driver who talked me through using the electric mower. Very good product.