Date of publication
08/01/2020
Date of order
29/12/2019
08/01/2020
They should have been upright with a notice on box stating "THIS WAY UP" but instead they were lying down with soil falling out of them.
1.00
Very Poor

gardens4you.co.uk replies: 10/01/2020
We are sorry to hear that your plants didn’t arrive with you in a perfect condition. Your order is guaranteed, please send us a photo of the plants.

Date of publication
26/12/2019
Date of order
29/11/2019
26/12/2019
My item was not delivered and I was not informed nor have I been given a refund
1.00
Very Poor

gardens4you.co.uk replies: 27/12/2019
You placed an order to France for Paris city on the UK website, according to Chronopost no entry door code was provided for the delivery. Since the 19/12/2019 the parcel was back at the depot. Please confirm us the complete shipping address you will be refunded when the parcel will be scanned at our company here in the Netherlands.

Date of publication
23/12/2019
Date of order
13/12/2019
23/12/2019
Fast delivery,but the flower was broken, I sent an email to them to explain what happened, but they never reply.I'm sorry, it is the first bad review for me, but this is the truth.Happy Christmas anyway.
1.00
Very Poor

gardens4you.co.uk replies: 24/12/2019
We are sorry to hear that the plant arrived damaged but we didn't received any emails at the customer service regarding the order 1-233656 and no ticket have been opened/raised for this order. Please contact our customer service and ask for a confirmation of reading it is the first thing to do before affirming that you do not receive a response, we will be happy to replace or to refund the item.

Date of publication
25/10/2019
Date of order
15/10/2019
25/10/2019
I ordered 5 items only 1 arrived
1.00
Very Poor

gardens4you.co.uk replies: 28/10/2019
Unfortunately as you know 2 parcels have been returned to our company for a tracking label defect. We proposed you to resend immediately the rest of your order but you have chose yourself a refund...by reading your comment anyone might think that you did not know where your order was.

Date of publication
23/10/2019
Date of order
13/10/2019
23/10/2019
It’s been nearly 2 weeks and nothing has arrived. Keep getting told it’s on way but DPD is not showing anything. Time wasters I will be asking for a refund soon. Customer service is bit rude too, not very helpful at all
1.00
Very Poor

gardens4you.co.uk replies: 31/10/2019
Your reaction and your comment makes us very sad because the replacement left Friday 18/10/2019. Dpd have tried to deliver to you yesterday 24/10/2019 but it seems that the carrier has committed a delivery error we immediately contacted them. Your order is guaranteed as we have informed you. Since our last email conversation the parcel with the replacement order have been delivered by DPD UK.

Date of publication
18/10/2019
Date of order
08/10/2019
18/10/2019
This order got 'stuck in the system' so they refunded me instead of fixing the problem and mailing the item.
1.00
Very Poor

gardens4you.co.uk replies: 21/10/2019
As we informed you the payment of the order for £ 11.85 was suspected of fraud and blocked between PayPal and our system. The only thing we could do was refuse the payment, so the order was re-credited. This problem was beyond our control what you do not seem to understand.

Date of publication
03/09/2019
Date of order
22/08/2019
03/09/2019
THE PLANTS WERE SENT A DAY BEFORE WEEKEND & BANK HOLIDAY & TOOK 5 DAYS TO GET HERE. THEY WERE POOR PLANTS & IN BAD CONDITION. I ORDERED PLANTS SAME DAY AS THIS LOT & THEY WERE DELIVERED SUNDAY & CARRIER SENT EMAILS OF DISPATCH & DELIVERY ONE HOUR SLOT ETA. I WONT BUY FROM HERE AGAIN.
RGDS. VINCE PAYNE
1.00
Very Poor

gardens4you.co.uk replies: 05/09/2019
The order have been placed by yourself a day before the weekend & bank holidays. We are based in the Netherlands delivery took always 2-3 working days after dispatch. By contacting our customer service we could have shifted the sending of your order without problem.

Date of publication
23/08/2019
Date of order
12/08/2019
23/08/2019
Was expecting better quality plants. Looks nothing like the plants shown online.
1.00
Very Poor

gardens4you.co.uk replies: 26/08/2019
The pictures on our website show you mature plants to give you an idea of what you will get when planted. We sell live products that will develop with the season with a 1 year warranty on perennials, shrubs and trees, so there is no risk, if ever these plants do not grow they are replaced or refunded.

Date of publication
19/08/2019
Date of order
06/08/2019
19/08/2019
My plants were packed badly, and the delivery driver carried the box upside down when delivering, and all three lavenders looked dead when they arrived . Very disappointed, and won’t shop there again
1.00
Very Poor

gardens4you.co.uk replies: 23/08/2019
We are sorry to hear the neglected delivery of the carrier and the damage caused to the lavender. Contact our customer service with photos please we can schedule a new shipment of course.

Date of publication
16/08/2019
Date of order
26/07/2019
16/08/2019
The 3 items ordered were not available. What a waste of time.
1.00
Very Poor

gardens4you.co.uk replies: 19/08/2019
Unfortunaly irises are no longer available in July when it is not the proper time to plant them. You have been immediately informed and refund about it by our customer service.

Date of publication
29/07/2019
Date of order
17/07/2019
29/07/2019
Delivery was a day late. The 2plants I ordered were in poor condition one had a broken stem the other had dead and withered leaves flowers on the plants were dead. NOT happy at all they both went in the bin.
1.00
Very Poor

gardens4you.co.uk replies: 30/07/2019
Dear customer, we are very sorry to hear that two plants arrived in poor condition. You could have sent photos to our customer service and we could have arranged something under your guarantee. But you threw away the plants and did not contact us about any quality issues.

Date of publication
17/07/2019
Date of order
27/06/2019
17/07/2019
Delivery took 7 days from the order date, during the hottest weekend of the year where the plants were left in a warehouse all weekend. One plant received was completely dead and the others in a very poor condition. Delivery charge £5.95
Customer services have me a refund of £2.41 Which is why I would NEVER buy from this company again.£18.90 wasted.
EXTREMELY DISAPPOINTED
1.33
Very Poor

gardens4you.co.uk replies: 18/07/2019
Dear customer you informed the following: One is completely dead and all of the leaves falling off and brittle,hence we have arranged a refund on one plant as your photo showed one plant. If you informed that all plants are bad then we would have arranged a full refund under your guarantee. Please contact our customer service under your guarantee.

Date of publication
11/07/2019
Date of order
21/06/2019
11/07/2019
they could not supply they said very poor service I will never use again
1.00
Very Poor

gardens4you.co.uk replies: 12/07/2019
Unfortunately due to a system error you have ordered a product which is not available for planting in July we have informed you and refunded the order, the hostas delivered as bare roots cannot be planted in July as informed by mail, you can order them again in September.

Date of publication
07/07/2019
Date of order
27/06/2019
07/07/2019
I was given 3 delivery dates by DPD of which were all missed they claimed the goods were going to my preferred place a shop of which my home was the preferred. I was short of my required amount of goods so overall a complete shambles the both of them
1.00
Very Poor

gardens4you.co.uk replies: 08/07/2019
According to dpd the parcel have been delivered at the safe place (front porch) as requested. For the missing items we are surprised that you didn’t took contact with our customer service especially for an order of 50 Epimedium x Rubrum 9 cm for a total amount of 237.50£ according to our system everything have been shipped the same day in a bundle (2 parcels attached together).

Date of publication
06/07/2019
Date of order
26/06/2019
06/07/2019
I was so disappointed with my delivery. I was out at time of delivery I had requested the package be left for my return. However, the box was left upside down and most of the plants were damaged I managed to save only 3 of the 9 plants ordered. The box should have been clearly marked as a fragile package and which way up to keep the box. Very disappointed
1.00
Very Poor

gardens4you.co.uk replies: 08/07/2019
If anything have been damaged during the transit just contact our customer service with some photos evidence.Our orders are packed in such a way that the parcel can be transported and returned in all directions during the transit, normally the articles are well set and must not move in the box protected inside with air bags.

Date of publication
06/07/2019
Date of order
26/06/2019
06/07/2019
Where do I begin Delivery not ideal but it got worse, I had ordered a hanging basket and plants for it. No hanging basket but balcony pots, so contacted customer care. Email response was okay and I have now twice responded with the pictures as required and received no reply. I would not recommend them
1.00
Very Poor

gardens4you.co.uk replies: 08/07/2019
Unfortunately since our last email on Wed, 3 Jul 2019 at 6:03 PM we never received any photos of the product received. This mean that you send the photos to an incorrect email address. It is always safe to request a confirmation of reading, so you are sure that we receive your photos or emails. In many cases, this avoids saying that you have not received answers from us.

Date of publication
05/07/2019
Date of order
22/06/2019
05/07/2019
very disappointed , plants very poor. would never use again.
1.00
Very Poor

gardens4you.co.uk replies: 08/07/2019
We are sorry to hear that you are disappointed with the plants received, we always offer 1 year grow guaranty. Please contact our customer service we will be happy to offer you a solution in accordance with our guaranty.

Date of publication
05/07/2019
Date of order
21/06/2019
05/07/2019
I ordered a plant for my wife's birthday. After ordering I received an email telling me I would receive it by Wednesday.
Not until the Wednesday did they write to state it was not in stock and they were refunding my money.
If this is a trusted trader you need to look at who you allow on your database.
I wrote I was disgusted and have not even had the courtesy of a reply from them.
1.00
Very Poor

gardens4you.co.uk replies: 05/07/2019
We can never confirm the exact delivery day/date of an order because we are based in Holland and delivery is about 2-3 working days with the courier. Due to the end of the season the item ordered was out of stock we have immediately cancelled and refund the order as informed by mail.

Date of publication
05/07/2019
Date of order
22/06/2019
05/07/2019
One of the two trees arrived damaged & i can't contact them
1.00
Very Poor

gardens4you.co.uk replies: 05/07/2019
You can always take contact with us from Monday to Friday from 9am to 6pm CET Amsterdam + 1hour with our free hot line number or send an email to Customerservice@gardens4you.co.uk in general we reply within the 24h. If one plant arrived damaged just send a photo to our customer service for the guaranty.

Date of publication
03/07/2019
Date of order
22/06/2019
03/07/2019
I would only shop here if I had the desire to put my purchase straight into the garden waste. This is what I had to do as plants were so damaged they were not worth keeping
1.00
Very Poor

gardens4you.co.uk replies: 05/07/2019
To be honest your comment does not really reflect how our company offers a guarantee on all products. Did you contact our customer service with a damaged product photo? We are sincerely surprised because we can not find any email from you or any conversation note in our customer service.

Date of publication
30/06/2019
Date of order
20/06/2019
30/06/2019
Ordered hydrangeas. They were delivered in a box and left upside down on my doorstep. The lead branches of both plants were broken (because they were left upside down). More concerning was that both plants are diseased. I think it's rust but their "expert" says not rust but is unable to say what it is. I was offered 15 discount. I asked for undamaged, disease freeplants.No replacement offered.
1.00
Very Poor

gardens4you.co.uk replies: 05/07/2019
Our expert has examined the leaves of your plants, note that a slightly brown foliage by the heat or the sun is not synonymous of rust. The plants are in good condition and a discount was offered. Just remove the single brown leave and the plants will grow for years in your garden we offer 1 year guaranty.

Date of publication
29/06/2019
Date of order
19/06/2019
29/06/2019
Arrived bashed and broken.....
1.00
Very Poor

gardens4you.co.uk replies: 01/07/2019
Thank you for your reply. We are sorry to hear that your plants were damaged in transit. Please contact us at customerservice@gardens4you.co.uk and we are happy to arrange something under your guarantee. Best wishes Gardens4you Customer Service

Date of publication
19/06/2019
Date of order
09/06/2019
19/06/2019
Poor communication, didn't deliver on time and the plant was tiny. VERY disappointed, would not use then again.
1.00
Very Poor

gardens4you.co.uk replies: 27/06/2019
Your order left pour company in the Netherlands the 12/06/2019 and was deliverd 3 working days later the 17/06/2019 by dpd courier. The tree was delivered as mentioned on our website Olive Tree delivered as pot plant - pot size 10 cm -delivery height including pot 20 cm

Date of publication
17/06/2019
Date of order
07/06/2019
17/06/2019
I have not received the order after 10 days; not even the tracking number and I have not been informed why.
1.00
Very Poor

gardens4you.co.uk replies: 18/06/2019
As informed by mail the parcel have been returned by dpd to our companty because the adress provided cannot be used. You cannot select a delivery adress to Italy and Malta in the same time dpd can not forward a package to Italy for re-shipping to Malta. In the same time we have arranged full refund on your account.

Date of publication
12/06/2019
Date of order
27/05/2019
12/06/2019
Information on products are not clear at all, and Customer Services was even worse
1.00
Very Poor

gardens4you.co.uk replies: 07/06/2019
As informed the Gardena lawn Rake (£14.95) is advertised as delivered without handle this can be bought separately on our website and it is clearly notified in the text. We informed you how to returned the product but you have opened a claim to Visa credit card for £53.95 so we had no other choice than to inform Visa of your fraudulent attempt.

Date of publication
11/06/2019
Date of order
28/05/2019
11/06/2019
my order was sent by you to the wrong address. so was returned to you. so I never received my order at all. well done.
1.00
Very Poor

gardens4you.co.uk replies: 13/06/2019
As informed the parcel have been returned by the Radlett depot St Albans in the UK. It was not our fault it was too late to change the address you gave provided us, there were already 2 delivery attempt. Once the parcel is dispatched from the Netherlands we cannot change the shipping address anymore.

Date of publication
11/06/2019
Date of order
28/05/2019
11/06/2019
Very poor. Still waiting for my order. Latest update ,,,,,H ave had confirmation that my order is not available so they will refund my money. That was a week ago. Still no refund.
1.00
Very Poor

gardens4you.co.uk replies: 13/06/2019
Refund have been processed immediately after we informed you by email that the items were out of stock for this season. The money can be visible in 2-5 working days on your account, we can confirmed that this refund have been processed the 11/06/2019 via your Visa credit card.

Date of publication
03/06/2019
Date of order
09/05/2019
03/06/2019
Nothing has arrived yet?
1.00
Very Poor

gardens4you.co.uk replies: 03/06/2019
As informed by email your order have been returned by dpd UK (Raddlet St Alban depot) to our company due to the shipping address The order have been refund on your account in 2-5 working days.

Date of publication
24/05/2019
Date of order
14/05/2019
24/05/2019
Bad
1.00
Very Poor

gardens4you.co.uk replies: 03/06/2019
This email below have been send to you immediately when we received your order: We’re contacting you regarding order 1-164656. We regretfully have run out of stock of the items ordered and our warehouse manager is unable to obtain more. Please accept our sincerest apologies for the inconvenience and disappointment. We have arranged your full refund, it can take a few days to show on your account.

Date of publication
21/05/2019
Date of order
11/05/2019
21/05/2019
no good service ,2 of my pots was not good, the underplots never arrives ,and the excuse was we don't have them.
1.00
Very Poor

Date of publication
18/05/2019
Date of order
07/04/2019
18/05/2019
Very disappointed with the very small dry shrivelled dahlia tubers which haven't grown - a waste of money. I certainly won't purchase anything more from this company.
1.00
Very Poor

gardens4you.co.uk replies: 03/06/2019
As informed by mail, it is not the size of the bulbs or rhizome that determines the size of the final plant this is a myth. In nature many plants reproduce themselves from the seeds and they are not smaller.

Date of publication
07/05/2019
Date of order
16/04/2019
07/05/2019
My order never arrived - and when I queried this, I was told I had cancelled it. When I pointed out I had not done so, I was then told my credit card had been declined - but there was no reason why it would have been & I had no received any notification
1.00
Very Poor

gardens4you.co.uk replies: 07/05/2019
We are sorry we could not process your order. All orders need to be paid prior to dispatch. We can confirm that the payment was not successful and therefore the order was cancelled automatically.

Date of publication
30/04/2019
Date of order
20/04/2019
30/04/2019
Got one plant that was brown looked dead. Sent a photo and they informed me that the plant would re grow.
1.33
Very Poor

gardens4you.co.uk replies: 06/05/2019
We can confirm that the plants recieved will grow this spring. Rest assured your order is guaranteed!

Date of publication
29/04/2019
Date of order
17/04/2019
29/04/2019
The plants arrived almost dead and customer service do not answer any emails so getting refund is impossible
1.00
Very Poor

Date of publication
26/04/2019
Date of order
16/04/2019
26/04/2019
My order hasn’t been delivered.
I have requested a refund.
I will try to reorder in July and hope for he best.
Very polite on the phone so hope my refund will be progressed.
1.00
Very Poor

Date of publication
24/04/2019
Date of order
12/04/2019
24/04/2019
Insufficient protection in box meant that plant arrived battered, upside down and also with a large number of withered and blackened leaves so useless as a christening gift. My complaint by immediate email resulted in a reply in Dutch, my telephone call to Customer Services met with a message that the number was discontinued and contact should be by email
Avoid this company at all costs.
1.00
Very Poor

gardens4you.co.uk replies: 26/04/2019
We are sorry to hear that the parcel was shaken during the transit, normally our plants are well packed and should not move in the box. Our customer service is at your disposal, please send us an email with the photos of the damaged plants we will send a new order according to our warranty or we will arrange a refund.

Date of publication
23/04/2019
Date of order
08/04/2019
23/04/2019
Nearly two weeks from placing my ordeI am still waiting to know if my gift has been delivered. I have emailed the company but have not received a reply. I would advise readers to avoid this company. They have no interest in the customer once they have received your money.
1.00
Very Poor

gardens4you.co.uk replies: 23/04/2019
Good Afternoon, your order was delayed due to the many orders we received and we do apologize. Since the gift has arrived and the person seems very happy. In a case like that just contact please by email or phone our customer service we can immediately give you an update on your order.

Date of publication
23/04/2019
Date of order
11/04/2019
23/04/2019
I ordered it on 11th April and still haven't received it
1.00
Very Poor

gardens4you.co.uk replies: 23/04/2019
We are sorry to hear that your parcel dispatched with Royal Mail the 14/04/2019 failed to arrived. Please confirm to our customer service the complete shipping address and we will arrange a new shipping for you ASAP. orders on our website are always guaranteed.

Date of publication
21/04/2019
Date of order
31/03/2019
21/04/2019
Not received goods, had one email saying they were busy’
1.00
Very Poor

Date of publication
19/04/2019
Date of order
09/04/2019
19/04/2019
You have not replied to my complaint and 1 plant is dead and plants all over box without earth in them
1.33
Very Poor

gardens4you.co.uk replies: 20/04/2019
Your order is covered by our guarantee, we will handle your complaint.