Date of publication
25/01/2020
Date of order
15/01/2020
25/01/2020
Plants a lot smaller than expected and bashed about
2.50
Fair

Date of publication
29/12/2019
Date of order
06/12/2019
29/12/2019
Goods arrived promptly but box was soaking wet and plants had fallen out and got damaged :(
2.67
Fair

gardens4you.co.uk replies: 07/01/2020
Dear customer we are sorry to hear that you received wet and damaged plants, rest assured we offer a full grow guarantee on all our plants. If this spring season the fruit trees are not establishing, please contact our customer service (include some photos) and we happily replace or organize a refund.

Date of publication
20/12/2019
Date of order
08/12/2019
20/12/2019
I bought these for my son and family but he reported to me that when delivered some of the plastic pots were broken and compost spilling and he could not stand the plants up in those.
Delivery on time etc but more care seems necessary with delivery method and plant protection/pot qual . He had to do a lot of unexpected rescue work ---not what I had hoped when I bought them as a Xmas present
2.67
Fair

gardens4you.co.uk replies: 23/12/2019
We are sincerely sorry to hear that some disposables plastic post arrived broken after the transit. Normally our items are well protected but it seems that this time it was not the case. Please contact our customer service with photos. We will be happy to arrange a discount on these products.

Date of publication
03/12/2019
Date of order
23/11/2019
03/12/2019
The two trees I’d ordered arrived on time but both had the stems snapped. I don’t know if this is the fault of the packing department or the delivery firm. I’ve planted the trees and will wait to see what happens. Hopefully they will still grow but they are only half the size they were.
3.00
Fair

gardens4you.co.uk replies: 05/12/2019
Dear customer we are sorry to hear that, rest assure every orders placed on our website are guaranteed. If this spring season the trees are not getting better take contact with our customer service with some photos we will be happy to replace both items or to organize a refund.

Date of publication
26/11/2019
Date of order
09/11/2019
26/11/2019
The plants are quite small. I hope they will survive this winter and bring me good fruit ....
3.00
Fair

gardens4you.co.uk replies: 27/11/2019
Pants received are in dormant state. We offer a 1 year guarantee on your garden-plants.

Date of publication
18/11/2019
Date of order
08/11/2019
18/11/2019
Packing poor. Plants damaged in transit. Delivery expensive. Delivery company useless need to use another one.
2.67
Fair

gardens4you.co.uk replies: 19/11/2019
We do our best to protect the plants during the transit and the comments of our many customers testify. Shipping in 2-3 working days costs from Holland £ 5.95 free from £ 50 with a maximum of 30 kg cheaper than a UK package sent to the UK. We were not contacted for this order if the plants had actually been damaged in transit.

Date of publication
06/11/2019
Date of order
25/10/2019
06/11/2019
All plants broken or damaged. I hope they survive.
3.33
Fair

gardens4you.co.uk replies: 06/11/2019
We are sorry to hear that the lavenders arrived damaged after the transit. Send some photos to our customer service please we will be happy to organize something under our guarantee. Every order placed on our website is always guaranteed - we cannot make it simpler.

Date of publication
04/11/2019
Date of order
23/10/2019
04/11/2019
Received the product as expected on time, and in reasonable condition.
3.33
Fair

Date of publication
25/10/2019
Date of order
15/10/2019
25/10/2019
A bit on the small side and not enough info on the size they advertise....will update info in the spring
3.33
Fair

gardens4you.co.uk replies: 29/10/2019
The size of our 5 hedge shrubs is naturally smaller in autumn and winter because the plants are dormant but also leafless. They will develop their root system in winter to grow quickly in the spring. More plants information will be soon update on our website.

Date of publication
05/10/2019
Date of order
19/09/2019
05/10/2019
plants were disappointing, very poor , monstera was broken in 2 places, doubt if it will grow more leaves
3.00
Fair

gardens4you.co.uk replies: 09/10/2019
We are sorry to hear that the plant arrived in poor condition. Maybe the parcel have been hard shaken during the transit despite our protection. Please contact our customer service we will be happy to organise something under our guarantee. Rest assure every orders place on our website is guaranteed.

Date of publication
16/09/2019
Date of order
03/09/2019
16/09/2019
EDITED REVIEW
Monstera plants normal below soil roots were completely root bound. No issues with Ariel roots. Ariel roots I KNOW are supposed to climb. The plant had to be CUT OUT of the pot because it was that root bound. If I was able to attach photos I would. I was ASKED to leave a review by your email system. The plant is now healthy & happy in a much larger pot with roots not suffocating.
2.67
Fair

gardens4you.co.uk replies: 17/09/2019
It's a pity that every response from us you change your comment. When you contacted us you did not know that the Monstera was a climbing plant.The aerial roots can be cut off entirely without harm to the plant. The plant received was not suffocating at all

Date of publication
14/09/2019
Date of order
04/09/2019
14/09/2019
Poor plant specimens. I might excuse the under £10 Hydrangeas, but the standard Potentilla for £25? Very disappointing.
3.00
Fair

gardens4you.co.uk replies: 16/09/2019
We are almost in autumn it is normal for nursery plants to lose leaves and decrease in volume at this time of the year especially with current rainy weather and nights at 9ºC. Rest assure the plant will grow again in spring we offer you 1 year of grow guaranty.

Date of publication
07/09/2019
Date of order
28/08/2019
07/09/2019
Item smaller than expected. But nice colour and condition.
3.00
Fair

gardens4you.co.uk replies: 13/09/2019
the season in which the plants are purchased may indeed affect the size of the plants delivered but rest assured that growth will be there in the spring.

Date of publication
19/08/2019
Date of order
31/07/2019
19/08/2019
Plants were smaller than average and not as good condition as anticipated.
3.00
Fair

gardens4you.co.uk replies: 19/08/2019
We are sorry that you are disappointed with product size. On our website you can see on almost every plants the entire description with the mentioned size that we advertise and deliver, if you have any doubt before to place an order just contact our customer service we will be happy to help and to inform you.

Date of publication
18/08/2019
Date of order
08/08/2019
18/08/2019
Ordering was good, delivery good, was kept informed of where package was. Packing was poor. One of the plants was crushed on the top. But we followed the planting instructions and it has started to recover. The Salik is doing well, the Orange Blossom will just take a little longer to recover.
3.33
Fair

gardens4you.co.uk replies: 23/08/2019
Please do not worry too much about the plants. Nature is amazing and plants can recover very quickly once planted. Your order is guaranteed for 1 year if you ever had a problem with the order we will be happy to help you and organise something under our guaranty.

Date of publication
12/08/2019
Date of order
01/08/2019
12/08/2019
Didn’t receive email regarding delivery date / time.
Parcel wasn’t packed very well considering the nature of the goods. Box was too big.
Only I piece of bubble wrap enclosed which meant the contents were able to move about in the box.
Luckily nothing was damaged.
3.00
Fair

Date of publication
17/07/2019
Date of order
06/07/2019
17/07/2019
Delivery arrived on the day they said. Plants in my opinion were not in very good condition, because the packaging was not the best. Complained to customer service who asked for a photo which I sent. They agreed with my complaint, and asked me to see if they recover. If not I could have a refund.
Would not recommend. Plants from another supplier arrived in perfect condition, with superb packagin.
3.33
Fair

Date of publication
11/07/2019
Date of order
01/07/2019
11/07/2019
Delivery driver new to post & unable to find our house as didn't know the area
Left plants with a car garage quite far away from us - had to pick up myself.
3.33
Fair

Date of publication
07/07/2019
Date of order
27/06/2019
07/07/2019
disapointed with the product
3.00
Fair

gardens4you.co.uk replies: 11/07/2019
Good Morning, could you please tell us why you was disappointed with your order? We are always glad and proud to hear our customers happy and satisfied so please do not hesitate to contact our customer service.

Date of publication
06/07/2019
Date of order
29/04/2019
06/07/2019
I cannot remember what I purchased
3.00
Fair

Date of publication
04/07/2019
Date of order
24/06/2019
04/07/2019
All was good except a few plants died before i had a chance to plant. 1 plant was so wet it had become slimy nd smelt bad
3.00
Fair

gardens4you.co.uk replies: 05/07/2019
Our plants are always guaranteed, just send a photo to our customer service in order to get a replacement for the damaged item or a refund based on item price.

Date of publication
02/07/2019
Date of order
22/06/2019
02/07/2019
Little thread bare grasses that don’t look like they are going to grow.
3.00
Fair

gardens4you.co.uk replies: 05/07/2019
We always offer 1 year grow guaranty on grass, plants, shrubs and trees. Just plant them according our plating instruction and let the nature do the rest please. In general ornamental grasses are strong and easy to grow.

Date of publication
02/07/2019
Date of order
22/06/2019
02/07/2019
Orchids were packed top to toe so when I tried to take one out the soil from the other one ran out. Although there was plastic bags packed around the pots it still made a terrible mess when I opened them up. A better solution would be to pack them seperately. Plants have thankfully survived. Thank you
2.67
Fair

Date of publication
24/06/2019
Date of order
13/06/2019
24/06/2019
Very disappointed 2 plants broken. Old breaks, not in transit.1 pot no plant just old soil covered in moss and wood lice. All plants were totally pot-bound. I will never order plants on line again. Better to buy from a nursery/garden centre, where you can see what your buying and choose the best specimens.
J. Hudson, Kidderminster
2.50
Fair

gardens4you.co.uk replies: 01/07/2019
Thank you for your reply. We are sorry to hear that your plants were not to your satisfaction. If the plants do not establish, please let us now, we offer a yearlong growing guarantee. Best wishes, Gardens4you Customer Service

Date of publication
14/06/2019
Date of order
22/05/2019
14/06/2019
The gardens4you Website is easy to use and their communication is good. It would be good to show not just a perfect fully grown example of the plants on their website but also an example of the plant that might be delivered as the difference is huge Also, The delivery service used does not deliver at the weekend which meant my plant was in the box for a week making it rather sad looking.
3.33
Fair

gardens4you.co.uk replies: 17/06/2019
The pictures on our site show a mature product to give you an idea of what you will have once planted. In some part of the UK dpd assure deliveries on Saturday but average delivery time is about 2-3 business days. Once the plants received you will need just to open the box and give some water to the plants in order to rehydrate them.

Date of publication
12/06/2019
Date of order
31/05/2019
12/06/2019
Good service - plants in good shape: however disappointed in the size of the bonsais. They are much smaller and still have the wires on, which should have removed. The smaller Bosnia has no water plate.
2.67
Fair

gardens4you.co.uk replies: 13/06/2019
The copper wire is made to guide the tree the first years better to leave it again and not to remove it now. All our bonsais are advertise in ceramic pot under plate are not included in the offer.

Date of publication
11/06/2019
Date of order
31/05/2019
11/06/2019
Most of leaves had fell off and plant looks poorly im hopping to bring it back from the brink
3.33
Fair

Date of publication
11/06/2019
Date of order
25/05/2019
11/06/2019
Plants arrived with soil everywhere in the box an£ the plants were actually pretty poor. I have bought better plants at my local nursery which I have only just discovered

Rather disappointed....
3.33
Fair

gardens4you.co.uk replies: 11/06/2019
We try to protect the plants the best that we can during the transit if you have any problem or damage items just contact our customer service with some photos and we will be happy to help you and to offer you something under our guaranty.

Date of publication
09/06/2019
Date of order
30/05/2019
09/06/2019
Plants where delivered 7 days after dispatch.(dispatched 31/5 received 7/6) not 3-5 days as stated. They were quite dry. When I asked when they would be delivered I was told to check with the post office. , They were not trace and check so not sure what post office would do.
3.00
Fair

gardens4you.co.uk replies: 11/06/2019
The courier company that you have selected was Royal Mail who deliver parcel in 4-5 working days, only dpd UK deliver parcels in 2-3 working days with tracking information. You also received a calling card from the courier company and this is the reason why you have been redirected to the local Post office to collect the parcel (you was absent the day of the delivery).

Date of publication
04/06/2019
Date of order
25/05/2019
04/06/2019
The plants were pretty battered by the time they got to us. They were packed in a large box but the bubble wrap wasn’t doing anything to protect them. Wouldn’t place another order.
2.67
Fair

gardens4you.co.uk replies: 11/06/2019
Normally great care is taken in the selecting and packaging of our products but obviously this time something must have gone wrong and we do apologize. Please send photo(s) to our customer service about the plant received we will be happy to organise something for you.

Date of publication
02/06/2019
Date of order
21/05/2019
02/06/2019
The plants we bought were very poor only one shoot and roots for the money we expected a fully grown plant very disappointed
3.00
Fair

gardens4you.co.uk replies: 03/06/2019
We are sorry to hear that you are disappointed with your order. Please contact our customer with some photos we will be happy to come back to you with an adequate response. Rest assure every orders placed on our website is guaranteed.

Date of publication
02/06/2019
Date of order
23/05/2019
02/06/2019
Reason re rating one of my Venus flytrap has died when I received it which I’m not happy about the other one seems to be ok
3.00
Fair

gardens4you.co.uk replies: 03/06/2019
Please contact our customer service we will be happy to replace or refund the plant damaged in transit. Your order is always guaranteed.

Date of publication
01/06/2019
Date of order
22/05/2019
01/06/2019
The gladiolus bulbs are only 2.5cm when should have been 6 to 7cm as advertised so I am not very happy with my buy.

Tony Archibald
2.50
Fair

gardens4you.co.uk replies: 03/06/2019
The size of the bulbs on the website are not in diameter but in circumference and this is the reason why you are confuse. Please check again the bulbs received and apply this simple mathematical rule: The circumference of a circle can be found by multiplying pi (π 3.14) by the diameter of the circle.

Date of publication
28/05/2019
Date of order
18/05/2019
28/05/2019
box delivered upside down
3.00
Fair

Date of publication
25/05/2019
Date of order
15/05/2019
25/05/2019
Second honeysuckle was pink when gold ordered.You disputed this as you said that it turned gold later. Label on it says gold and I sent pictures of it. The picture on your site was of a bright gold/orange flower this is never going to be that colour in the picture. Was looking a bit sorry for itself when arrived but hoping that it will pick up..because of this I have given only 3 stars.
3.00
Fair

Date of publication
22/05/2019
Date of order
11/05/2019
22/05/2019
I have a photo's of the delivery box when opened. It looks like it's been through an airport luggage carousel.
The Osteos looked in pretty poor condition, but they are planted, so time will tell. The apple tree was fab.
3.00
Fair

Date of publication
14/05/2019
Date of order
01/05/2019
14/05/2019
Delivery was a week . Fine it not wanting has present .
2.67
Fair

Date of publication
12/05/2019
Date of order
01/05/2019
12/05/2019
One plant was damaged on delivery, the stem had snapped. They are replacing it, I am waiting for the delivery.
3.33
Fair

gardens4you.co.uk replies: 13/05/2019
Correct, all orders placed on our website are guaranteed we have replaced the damaged plant and the parcel is on his way to the UK We do appreciate that you have mentioned it in our review.

Date of publication
07/05/2019
Date of order
27/04/2019
07/05/2019
Have not used customer service so cannot rate. Delivery box was sturdy but no mention of which way it should be carried. Driver carried it under his arm. Plant was not, in my opinion, protected sufficiently. 4 'branches' were broken and the stem is bowed.
3.00
Fair

gardens4you.co.uk replies: 09/05/2019
We are sorry to hear that your plants were damaged in transit. The plants should be backed in such way that they can not move in de parcel but obviously this time something has gone wrong. Rest assured your order is guaranteed!

Date of publication
03/05/2019
Date of order
22/04/2019
03/05/2019
Plants arrived damaged and dry, delivery would not be left without a signature despite a notice on the door to leave round the back.
3.33
Fair