Date of publication
18/08/2019
Date of order
08/08/2019
18/08/2019
Ordering was good, delivery good, was kept informed of where package was. Packing was poor. One of the plants was crushed on the top. But we followed the planting instructions and it has started to recover. The Salik is doing well, the Orange Blossom will just take a little longer to recover.
3.33
Fair

gardens4you.co.uk replies: 23/08/2019
Please do not worry too much about the plants. Nature is amazing and plants can recover very quickly once planted. Your order is guaranteed for 1 year if you ever had a problem with the order we will be happy to help you and organise something under our guaranty.

Date of publication
12/08/2019
Date of order
01/08/2019
12/08/2019
Didn’t receive email regarding delivery date / time.
Parcel wasn’t packed very well considering the nature of the goods. Box was too big.
Only I piece of bubble wrap enclosed which meant the contents were able to move about in the box.
Luckily nothing was damaged.
3.00
Fair

Date of publication
10/08/2019
Date of order
31/07/2019
10/08/2019
Plants were smaller than average and not as good condition as anticipated.
3.00
Fair

gardens4you.co.uk replies: 19/08/2019
We are sorry that you are disappointed with product size. On our website you can see on almost every plants the entire description with the mentioned size that we advertise and deliver, if you have any doubt before to place an order just contact our customer service we will be happy to help and to inform you.

Date of publication
17/07/2019
Date of order
06/07/2019
17/07/2019
Delivery arrived on the day they said. Plants in my opinion were not in very good condition, because the packaging was not the best. Complained to customer service who asked for a photo which I sent. They agreed with my complaint, and asked me to see if they recover. If not I could have a refund.
Would not recommend. Plants from another supplier arrived in perfect condition, with superb packagin.
3.33
Fair

Date of publication
11/07/2019
Date of order
01/07/2019
11/07/2019
Delivery driver new to post & unable to find our house as didn't know the area
Left plants with a car garage quite far away from us - had to pick up myself.
3.33
Fair

Date of publication
07/07/2019
Date of order
27/06/2019
07/07/2019
disapointed with the product
3.00
Fair

gardens4you.co.uk replies: 11/07/2019
Good Morning, could you please tell us why you was disappointed with your order? We are always glad and proud to hear our customers happy and satisfied so please do not hesitate to contact our customer service.

Date of publication
06/07/2019
Date of order
29/04/2019
06/07/2019
I cannot remember what I purchased
3.00
Fair

Date of publication
04/07/2019
Date of order
24/06/2019
04/07/2019
All was good except a few plants died before i had a chance to plant. 1 plant was so wet it had become slimy nd smelt bad
3.00
Fair

gardens4you.co.uk replies: 05/07/2019
Our plants are always guaranteed, just send a photo to our customer service in order to get a replacement for the damaged item or a refund based on item price.

Date of publication
02/07/2019
Date of order
22/06/2019
02/07/2019
Little thread bare grasses that don’t look like they are going to grow.
3.00
Fair

gardens4you.co.uk replies: 05/07/2019
We always offer 1 year grow guaranty on grass, plants, shrubs and trees. Just plant them according our plating instruction and let the nature do the rest please. In general ornamental grasses are strong and easy to grow.

Date of publication
02/07/2019
Date of order
22/06/2019
02/07/2019
Orchids were packed top to toe so when I tried to take one out the soil from the other one ran out. Although there was plastic bags packed around the pots it still made a terrible mess when I opened them up. A better solution would be to pack them seperately. Plants have thankfully survived. Thank you
2.67
Fair

Date of publication
24/06/2019
Date of order
13/06/2019
24/06/2019
Very disappointed 2 plants broken. Old breaks, not in transit.1 pot no plant just old soil covered in moss and wood lice. All plants were totally pot-bound. I will never order plants on line again. Better to buy from a nursery/garden centre, where you can see what your buying and choose the best specimens.
J. Hudson, Kidderminster
2.50
Fair

gardens4you.co.uk replies: 01/07/2019
Thank you for your reply. We are sorry to hear that your plants were not to your satisfaction. If the plants do not establish, please let us now, we offer a yearlong growing guarantee. Best wishes, Gardens4you Customer Service

Date of publication
14/06/2019
Date of order
22/05/2019
14/06/2019
The gardens4you Website is easy to use and their communication is good. It would be good to show not just a perfect fully grown example of the plants on their website but also an example of the plant that might be delivered as the difference is huge Also, The delivery service used does not deliver at the weekend which meant my plant was in the box for a week making it rather sad looking.
3.33
Fair

gardens4you.co.uk replies: 17/06/2019
The pictures on our site show a mature product to give you an idea of what you will have once planted. In some part of the UK dpd assure deliveries on Saturday but average delivery time is about 2-3 business days. Once the plants received you will need just to open the box and give some water to the plants in order to rehydrate them.

Date of publication
12/06/2019
Date of order
31/05/2019
12/06/2019
Good service - plants in good shape: however disappointed in the size of the bonsais. They are much smaller and still have the wires on, which should have removed. The smaller Bosnia has no water plate.
2.67
Fair

gardens4you.co.uk replies: 13/06/2019
The copper wire is made to guide the tree the first years better to leave it again and not to remove it now. All our bonsais are advertise in ceramic pot under plate are not included in the offer.

Date of publication
11/06/2019
Date of order
31/05/2019
11/06/2019
Most of leaves had fell off and plant looks poorly im hopping to bring it back from the brink
3.33
Fair

Date of publication
09/06/2019
Date of order
30/05/2019
09/06/2019
Plants where delivered 7 days after dispatch.(dispatched 31/5 received 7/6) not 3-5 days as stated. They were quite dry. When I asked when they would be delivered I was told to check with the post office. , They were not trace and check so not sure what post office would do.
3.00
Fair

gardens4you.co.uk replies: 11/06/2019
The courier company that you have selected was Royal Mail who deliver parcel in 4-5 working days, only dpd UK deliver parcels in 2-3 working days with tracking information. You also received a calling card from the courier company and this is the reason why you have been redirected to the local Post office to collect the parcel (you was absent the day of the delivery).

Date of publication
04/06/2019
Date of order
25/05/2019
04/06/2019
Plants arrived with soil everywhere in the box an£ the plants were actually pretty poor. I have bought better plants at my local nursery which I have only just discovered

Rather disappointed....
3.33
Fair

gardens4you.co.uk replies: 11/06/2019
We try to protect the plants the best that we can during the transit if you have any problem or damage items just contact our customer service with some photos and we will be happy to help you and to offer you something under our guaranty.

Date of publication
04/06/2019
Date of order
25/05/2019
04/06/2019
The plants were pretty battered by the time they got to us. They were packed in a large box but the bubble wrap wasn’t doing anything to protect them. Wouldn’t place another order.
2.67
Fair

gardens4you.co.uk replies: 11/06/2019
Normally great care is taken in the selecting and packaging of our products but obviously this time something must have gone wrong and we do apologize. Please send photo(s) to our customer service about the plant received we will be happy to organise something for you.

Date of publication
02/06/2019
Date of order
21/05/2019
02/06/2019
The plants we bought were very poor only one shoot and roots for the money we expected a fully grown plant very disappointed
3.00
Fair

gardens4you.co.uk replies: 03/06/2019
We are sorry to hear that you are disappointed with your order. Please contact our customer with some photos we will be happy to come back to you with an adequate response. Rest assure every orders placed on our website is guaranteed.

Date of publication
02/06/2019
Date of order
23/05/2019
02/06/2019
Reason re rating one of my Venus flytrap has died when I received it which I’m not happy about the other one seems to be ok
3.00
Fair

gardens4you.co.uk replies: 03/06/2019
Please contact our customer service we will be happy to replace or refund the plant damaged in transit. Your order is always guaranteed.

Date of publication
01/06/2019
Date of order
22/05/2019
01/06/2019
The gladiolus bulbs are only 2.5cm when should have been 6 to 7cm as advertised so I am not very happy with my buy.

Tony Archibald
2.50
Fair

gardens4you.co.uk replies: 03/06/2019
The size of the bulbs on the website are not in diameter but in circumference and this is the reason why you are confuse. Please check again the bulbs received and apply this simple mathematical rule: The circumference of a circle can be found by multiplying pi (π 3.14) by the diameter of the circle.

Date of publication
28/05/2019
Date of order
18/05/2019
28/05/2019
box delivered upside down
3.00
Fair

Date of publication
25/05/2019
Date of order
15/05/2019
25/05/2019
Second honeysuckle was pink when gold ordered.You disputed this as you said that it turned gold later. Label on it says gold and I sent pictures of it. The picture on your site was of a bright gold/orange flower this is never going to be that colour in the picture. Was looking a bit sorry for itself when arrived but hoping that it will pick up..because of this I have given only 3 stars.
3.00
Fair

Date of publication
21/05/2019
Date of order
11/05/2019
21/05/2019
I have a photo's of the delivery box when opened. It looks like it's been through an airport luggage carousel.
The Osteos looked in pretty poor condition, but they are planted, so time will tell. The apple tree was fab.
3.00
Fair

Date of publication
13/05/2019
Date of order
01/05/2019
13/05/2019
Delivery was a week . Fine it not wanting has present .
2.67
Fair

Date of publication
12/05/2019
Date of order
01/05/2019
12/05/2019
One plant was damaged on delivery, the stem had snapped. They are replacing it, I am waiting for the delivery.
3.33
Fair

gardens4you.co.uk replies: 13/05/2019
Correct, all orders placed on our website are guaranteed we have replaced the damaged plant and the parcel is on his way to the UK We do appreciate that you have mentioned it in our review.

Date of publication
07/05/2019
Date of order
27/04/2019
07/05/2019
Have not used customer service so cannot rate. Delivery box was sturdy but no mention of which way it should be carried. Driver carried it under his arm. Plant was not, in my opinion, protected sufficiently. 4 'branches' were broken and the stem is bowed.
3.00
Fair

gardens4you.co.uk replies: 09/05/2019
We are sorry to hear that your plants were damaged in transit. The plants should be backed in such way that they can not move in de parcel but obviously this time something has gone wrong. Rest assured your order is guaranteed!

Date of publication
03/05/2019
Date of order
22/04/2019
03/05/2019
Plants arrived damaged and dry, delivery would not be left without a signature despite a notice on the door to leave round the back.
3.33
Fair

Date of publication
02/05/2019
Date of order
12/04/2019
02/05/2019
Some bulbs were not in a good condition (broken) and the delivery was late.
3.00
Fair

Date of publication
02/05/2019
Date of order
20/04/2019
02/05/2019
My first purchase.
3.00
Fair

Date of publication
30/04/2019
Date of order
20/04/2019
30/04/2019
Plants arrived totally dessicated, followed instructions to the letter re soaking then planted, again the plants appear to do nothing. same as the last lot i brought. should have known better.
3.00
Fair

Date of publication
28/04/2019
Date of order
07/04/2019
28/04/2019
The trees appeared to be field grown and packed loose into a plant pot upon dispatch. There was barely any rootball whatsoever and I am not very optimistic the trees will survive and take root. Customer services were notified straight away and no response was forthcoming.
2.67
Fair

Date of publication
27/04/2019
Date of order
11/04/2019
27/04/2019
Some of the plants look very tired and I don't know if they will recover
3.33
Fair

Date of publication
22/04/2019
Date of order
10/04/2019
22/04/2019
I ordered a pot rose for my friend who has just been diagnosed with cancer. I was advised it had been delivered and signed for, but she did not acknowledge receipt - because she didn’t know who had sent it The message I composed for the gift was not mine, but someone completely different and totally inappropriate Please explain how this can happen.? I think an apology is due to me and my friend.
3.00
Fair

gardens4you.co.uk replies: 23/04/2019
We are sorry to hear about that and we do apologize if we made a mistake. Just contact our customer service and we will be happy to help you the best that we can, we always try to make our customers happy and satisfied.

Date of publication
17/04/2019
Date of order
07/04/2019
17/04/2019
Can't really comment on goods until they develop
3.00
Fair

Date of publication
16/04/2019
Date of order
30/03/2019
16/04/2019
i FELT i WAS COMMUNICATING WITH A ROBOT, BUT EVENTUALLY GOT THE DELIVERY i WANTED.
3.33
Fair

Date of publication
14/04/2019
Date of order
04/04/2019
14/04/2019
Plants arrived on time in reasonable condition. Unfortunately all the plants were different sizes despite costing the same. Real shame as these were supposed to go into a 12 month old hedge to replace plants which have died over the winter. Not greatly impressed
3.00
Fair

Date of publication
11/04/2019
Date of order
31/03/2019
11/04/2019
After my order arrives
I will let you
3.00
Fair

Date of publication
08/04/2019
Date of order
27/03/2019
08/04/2019
sorry to say not very impressed with the plants ,and when the parcel was opened most of the soil had come out of the pot .
2.67
Fair

Date of publication
06/04/2019
Date of order
27/03/2019
06/04/2019
Delivery took eight days although sent by first class mail .
The branch of one of the Hydrangea plants had broken off and the plants were rather weedy looking . I had expected more mature specimens .
I emailed to try and find out the cause of delayed delivery and received an acknowledgment that my enquiry would be looked into within 24 hours . . No further response was received .
2.67
Fair

Date of publication
04/04/2019
Date of order
23/03/2019
04/04/2019
Very underwhelming
3.00
Fair