Date of publication
22/03/2024
Date of order
22/03/2024
22/03/2024
Hi or what was offered online
1.00
Very Poor
Date of publication
17/02/2024
Date of order
17/02/2024
17/02/2024
It is impossible to get in touch with them. I bought 4 cameras instead of 2 paying twice as first they didn’t accept my payment and I had to pay with another card. No proof of order was sent to my email. As a result I got 4 cameras instead of 2. They charged me twice.And the process of returning is very complicated
1.00
Very Poor
Time2 Technology replies: 27/02/2024
Hello, Thank you for your feedback and for choosing our camera. We're glad to hear that you find it to be good overall. We apologize for the inconvenience caused by the strange sound pickup issue, especially in quiet background conditions. We take customer feedback seriously and will look into this issue further to see how we can improve. By the way, you can book Royal Mail to come collect or yo
Date of publication
05/02/2024
Date of order
29/01/2024
05/02/2024
The door bell simply was unable to detect my 2.4 ghz network. I have a BT router which delivers 2.4Ghz & 5.0Ghz which allows connection to either
1.00
Very Poor
Time2 Technology replies: 08/02/2024
Hello there, We're sincerely sorry to hear about the difficulty you encountered with connecting our doorbell to your network. Your feedback is invaluable to us, and we understand the frustration that arises when a product doesn't meet expectations, especially when it comes to something as crucial as home security. We apologize for any inconvenience this may have caused you. Our team is committed
Date of publication
11/01/2024
Date of order
11/01/2024
11/01/2024
I lost the will to live, trying to connect the unit to Wi-Fi. It shouldn't be so difficult. The instructions supplied did not match the unit; I had to go on-line to get more guidance. One example was, scan the barcode/rf code, there were neither on the unit. I might try again, however, I purchased another unit (non-time2), which is currently working fine.
1.00
Very Poor
Time2 Technology replies: 19/01/2024
Hello, We're truly sorry to hear about the challenges you faced with connecting our product to Wi-Fi. Your experience does not meet the standards we aim to provide, and we sincerely apologize for any frustration caused. We appreciate your feedback, and we'll use it to identify areas for improvement in our instructions and the overall customer experience. If you decide to give our product another
Date of publication
30/12/2023
Date of order
30/12/2023
30/12/2023
Too quick to sign off on a job even without helping the client. Questions were not answered.
1.00
Very Poor
Time2 Technology replies: 02/02/2024
Hello there, We sincerely apologize for the challenges you faced during your recent interaction with our support team. It's disheartening to hear that your questions were not answered adequately, and we understand the frustration this may have caused. Our commitment is to provide exceptional support and ensure that every customer concern is addressed thoroughly. We deeply regret that we fell sho
Date of publication
09/12/2023
Date of order
09/12/2023
09/12/2023
I will never buy anything from this firm again. Bought an AVA battery camera from them, which stopped working in night mode after about three months. So they replaced it with a new camera (seems fair so far). Then the replacement camera failed in exactly the same way,. As I needed a battery camera for the back garden and time2 had no suitable replacements (only mains power) I asked for a refund. T
1.00
Very Poor
Time2 Technology replies: 12/12/2023
Hello, We’re sorry to hear that you had a negative experience with us. We take full responsibility for not meeting your expectations and will take immediate action to address the issues you brought to our attention. Please accept our sincerest apologies and know that we’re working to improve our services. Your feedback is important to us, and we appreciate you taking the time to point out someth
Date of publication
07/11/2023
Date of order
05/11/2023
07/11/2023
Use a delivery company who can deliver in the 48hr promised. Royal Mail still haven’t delivered my parcel. I will no longer use this company if they rely on Royal Mail who one week later still haven’t delivered.
1.00
Very Poor