Date of publication
12/04/2024
Date of order
04/04/2024
12/04/2024
Delivery keeps getting put back very disappointed
1.00
Very Poor
BRICOFLOR replies: 16/04/2024
Dear Customer, We sincerely apologise for any inconvenience caused by the delay in your delivery. As the product you ordered requires import, delivery time frames can be subject to changes, as stated in our order confirmations. We're pleased to inform you that your order has been delivered, and we hope you're satisfied with the product. If there's anything else we can assist you with, please don'
Date of publication
10/03/2024
Date of order
03/03/2024
10/03/2024
I haven’t received my order!
1.00
Very Poor
BRICOFLOR replies: 11/03/2024
Dear customer, We apologize for the inconvenience. UPS attempted delivery on Friday, within the expected timeframe, but faced an address issue, causing a delay. It appears we haven't heard from you regarding this. For prompt assistance, please contact our support team via phone or email. We're here to help ensure your order arrives as soon as possible. Thank you for your patience and understandin
Date of publication
06/03/2024
Date of order
28/02/2024
06/03/2024
Showing stock as in stock online when it is in fact out of stock. Money is taken and the order gets placed only to then have to wait 3 days for a refund when they email to advise.
1.00
Very Poor
BRICOFLOR replies: 06/03/2024
Dear Customer, Apologies for the inconvenience caused by the stock discrepancy. We informed you within 3 hours and ensured your refund was processed by the next day. We appreciate your understanding. Your BRICOFLOR Team
Date of publication
11/02/2024
Date of order
03/02/2024
11/02/2024
i have yet to receive my order
UPS informed me it would be delivered on friday 9/2/24
on there site now says a delay and delivery pending
so cannot comment on purchase
1.00
Very Poor
BRICOFLOR replies: 15/02/2024
Dear Customer, We're sorry to hear about the inconvenience you've experienced with your order. We understand how frustrating it can be to encounter delivery delays. However, upon checking our records, we can confirm that your order was dispatched promptly and delivered on time on the 13th of February. We sincerely apologise for any confusion regarding the delivery status. Additionally, we regret
Date of publication
17/01/2024
Date of order
10/01/2024
17/01/2024
I ordered and paid for flooring to then be sent an email to say the flooring had been discontinued and that their website hadn’t been updated!!
1.00
Very Poor
Date of publication
12/01/2024
Date of order
03/01/2024
12/01/2024
Import taxes were added when the product was delivered.
1.00
Very Poor
BRICOFLOR replies: 12/01/2024
Dear Customer, In your order confirmation we state the following: All import fees are covered by BRICOFLOR Ltd, for which if you are being asked to pay any additional fees upon delivery, please refuse and forward the information to: info@bricoflor.co.uk . We do not have a record of you contacting the team. Please forward us a receipt in order to be reimbursed for the import fees. Kind regards Yo
Date of publication
19/12/2023
Date of order
12/12/2023
19/12/2023
1.00
Very Poor
BRICOFLOR replies: 20/12/2023
Dear Customer, Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced with your recent purchase. Upon reviewing your order, we understand that the product you requested was not available at the time of purchase. We want to express our gratitude for your understanding and patience as we promptly processed a full refund within 24 hours. We
Date of publication
21/10/2023
Date of order
14/10/2023
21/10/2023
No delivery of item and mysterious message from ups saying unable to deliver for unknown reason
1.00
Very Poor
BRICOFLOR replies: 31/10/2023
Dear Customer, First and foremost, we would like to express our sincerest apologies for any inconvenience you may have experienced. We take customer feedback very seriously and aim to address any concerns promptly. According to our records, it appears your order was successfully delivered on time. We also checked our communication history and can confirm that we responded to your email regarding
Date of publication
05/05/2023
Date of order
27/04/2023
05/05/2023
Not had my order
Don't know where it is
Don't know when I am getting it (24 hrs late already)
Poor communication
Guess I'll not be fitting it this weekend now
1.00
Very Poor
BRICOFLOR replies: 05/05/2023
Dear Customer, Your order was planned for delivery yesterday. Your email was answered within an hour of our opening times. We did inform you that the courier tried to deliver, but you were not home, considering So we have been waiting on your answer. Your BRICOFLOR Team
Date of publication
28/04/2023
Date of order
19/04/2023
28/04/2023
Wrong wallpaper received.Very disappointed customer I'm afraid.
1.00
Very Poor
BRICOFLOR replies: 18/05/2023
Dear Customer, Many thanks for your feedback. As we see from our records, the manufacturer unfortunately sent you the wrong product due to a system error. As soon as we were aware of this issue, we contacted you and arranged a redispatch and allowed you to keep the wrong product also. Kind regards, BRICOFLOR Team