Date of publication
25/01/2024
Date of order
17/01/2024
25/01/2024
Now 7 days from ordering and still no delivery.
3.00
Fair
Date of publication
10/12/2023
Date of order
03/12/2023
10/12/2023
Seems like a good range but I was so disappointed when my order- for which I was paying a high delivery charge- was cancelled as out of stock. The item is still advertised on their webpage now! Refund was handled promptly though so I can’t complain about that.
3.00
Fair
BRICOFLOR replies: 20/12/2023
Dear Customer, Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced with your recent purchase. Upon reviewing your order, we understand that the product you requested was not available at the time of purchase. We want to express our gratitude for your understanding and patience as we promptly processed a full refund within 24 hours. We
Date of publication
18/10/2023
Date of order
27/09/2023
18/10/2023
Phone number doesn't work if your caller ID is hidden, no notification on website that online chat was down. Little updates on order delivery after 2 weeks but it did arrive after an email query however there was no notification on the day of the time of delivery. There is no trusted shops guarantee available for this company.
3.00
Fair
Date of publication
12/09/2023
Date of order
31/08/2023
12/09/2023
I found it difficult to discover info about the tiles from the website, though on the phone they were more helpful. Delivery was a big problem, as their chosen deliverers wouldn't give a time slot, then didn't ring the bell, so I stayed in all day waiting for something already left on my doorstep at midday. Bricoflor operator was indifferent to this - "not my business".
3.00
Fair
BRICOFLOR replies: 13/09/2023
Dear Customer, Apologies for any inconvenience caused. We clearly explain that the service for the product you bought is an all-day service, but you can book any day for the delivery. You did explain to us, that your bell was not working, for which we apologise that you missed the delivery, but the product was delivered successfully on the given date. Kind regards Your BRICOFLOR Team
Date of publication
10/05/2023
Date of order
26/04/2023
10/05/2023
The wallpaper arrived as expected. Good quality, my only complaint is that the pattern on the paper is less defined and not as bright as the website images.
3.00
Fair
BRICOFLOR replies: 18/05/2023
Dear Customer, Many thanks for the feedback. We are sorry to hear you were not satisfied with the wallpaper pattern. We will investigate this with our products team and the manufacturer to ensure this will not happen in the future. We do advise our customers to order samples in advance to confirm the wallpaper is as expected. Kind Regards, BRICOFLOR Team