Date of publication
13/03/2024
Date of order
04/03/2024
13/03/2024
We ordered a royal blue carpet for an event and it really made the central aisle stand out, it was a fab colour match for the client and really good quality that we're able to reuse for the next one. The only feedback would be more communication internally throughout the delivery process - we needed it delivering ahead of our trucks being loaded for the event and couldn't seem to get a reliable up
4.00
Good

Date of publication
26/02/2024
Date of order
19/02/2024
26/02/2024
The range of paper boarders that you offer.
4.00
Good

Date of publication
02/02/2024
Date of order
25/01/2024
02/02/2024
Super fast delivery, would be good to have some samples available for fast delivery as some of the samples didn't aarive until after I placed my order
4.00
Good

Date of publication
31/01/2024
Date of order
24/01/2024
31/01/2024
No comms at all regarding delivery date but competitor price was matched and it arrived promptly
4.00
Good

Date of publication
30/01/2024
Date of order
23/01/2024
30/01/2024
On line order was swiftly and efficiently dealt with and the cork tiles are lovely. However, I had tried to contact them by phone which was very unsatisfactory. I was held in a queue of one and then found myself listening to an answer phone message telling my that the store was closed and the opening hours were 9 - 5. It was 12.30pm. Having waited 10 minutes to speak to someone I was less than
4.00
Good

Date of publication
22/01/2024
Date of order
15/01/2024
22/01/2024
Easy to place order and get in contact with. Could have done with the information that I wasn't getting my delivery due to bad weather conditions, as I had stopped in all day for the delivery
4.00
Good

Date of publication
04/12/2023
Date of order
20/11/2023
04/12/2023
I love the choice. I went for the Twist Green which is really smashing. We've had funand games laying the tiles. I think i would definately use a different adhesive to the water_based "Wakol" - have had a few "lifts"-mi just don't feel it is adequate for me to lay these well using that. We noticed the tiles shifted on drying, the joins have opened up a bit , but i am not going to drive myself ma
4.00
Good

Date of publication
23/11/2023
Date of order
15/11/2023
23/11/2023
4.00
Good

Date of publication
22/05/2023
Date of order
15/05/2023
22/05/2023
Despite a mix up with posting my samples, the problem was quickly rectified. The instructions and material details of the required underlay ( which Bricoflor don’t supply) was unclear.
However, the product is good.
4.00
Good

Date of publication
25/04/2023
Date of order
17/04/2023
25/04/2023
Easy to order, very quick delivery. Good price
4.00
Good

BRICOFLOR replies: 18/05/2023
Dear Customer, Many thanks for the feedback! We hope to hear from you again soon. Kind regards, BRICOFLOR

Date of publication
14/03/2023
Date of order
07/03/2023
14/03/2023
I liked the fact you do several wallpaper borders at a width of 5cm. I find 10cm width too wide.
The quality of the border purchased is very good; paper based. I would have preferred them to paste myself, rather than self adhesive, as it's easier to manage when sticking to the wall.
4.00
Good

BRICOFLOR replies: 18/05/2023
Dear Customer, We are grateful that you took the time out to leave us a review. We will sure look into this for you! Kind regards, BRICOFLOR

Date of publication
13/03/2023
Date of order
06/03/2023
13/03/2023
4.00
Good

BRICOFLOR replies: 18/05/2023
Dear Customer, Many thanks for your feedback! Kind regards, BRICOFLOR

Date of publication
07/03/2023
Date of order
28/02/2023
07/03/2023
4.00
Good

Date of publication
24/02/2023
Date of order
17/02/2023
24/02/2023
The staff on the phone varied in quality- either very helpful or abrasive on one occasion. I think there was a staff shortage as it seemed to go through to Germany. The delivery was a bit of a mess too as despite having your phone number they don't ring but go through the office instead.
4.00
Good

BRICOFLOR replies: 18/05/2023
Dear valued customer, We appreciate you sharing your experience with us. We are very sorry to hear on one occasion you felt our team was abrasive and there was an issue with your delivery. We will pass your feedback on to management to ensure this does not happen again, Kind regards, BRICOFLOR Team

Date of publication
12/12/2022
Date of order
02/12/2022
12/12/2022
Ordered wallpaper through Bricolor. Order arrived in good condition about a week later from Germany.
4.00
Good

BRICOFLOR replies: 14/12/2022
Dear Valued Customer, Thank you very much for leaving a positive comment. We always try to give the customer the best possible service. We are delighted you had a good experience with us. Your BRICOLFOR Team

Date of publication
28/10/2022
Date of order
08/10/2022
28/10/2022
Only 4 stars because first time user. I like the range of products. They seem to offer quality diverse creative stuff that is really interesting ..

Will have a further look at more products in time ..
4.00
Good

BRICOFLOR replies: 14/12/2022
Dear Valued Customer, Thank you very much for leaving a positive comment. We always try to give the customer the best possible service which includes quality products. We are delighted you had a good experience with us. Your BRICOLFOR Team

Date of publication
16/09/2022
Date of order
15/07/2022
16/09/2022
4.00
Good

BRICOFLOR replies: 17/10/2022
Dear Valued Customer, Thank you for leaving a positive comment about our online shop.We are delighted you had a good experience with us. Your BRICOLFOR Team

Date of publication
24/08/2022
Date of order
04/08/2022
24/08/2022
Product is great - but they use TNT to deliver who aren't great.
4.00
Good

Date of publication
17/08/2022
Date of order
26/07/2022
17/08/2022
I initially had problems ordering online but I messaged Bricoflor and the issue was sorted straight away. Unfortunately the address on my order was then incorrect so it was unable to be delivered. Again, in contacting Bricoflor they sorted the problem straight away and my delivery arrived the next day.
4.00
Good

BRICOFLOR replies: 17/10/2022
Dear Valued Customer, Thank you very much for leaving a positive comment. We always try to give the customer the best possible service. We are delighted you had a good experience with us. Your BRICOLFOR Team

Date of publication
14/06/2022
Date of order
14/06/2022
14/06/2022
Good service and prompt delivery but still waiting for the room to be decorated so can’t comment on the actual rug as it is still in it’s packaging.
4.00
Good

BRICOFLOR replies: 15/06/2022
Dear Valued Customer, Thank you for leaving a positive comment about our online shop. We are delighted you had a good experience with us. Your BRICOLFOR Team

Date of publication
18/05/2022
Date of order
18/05/2022
18/05/2022
Bought cork flooring. Arrived promptly although not all at the same time. Couple of boards without full grooves. Contacted bricoflor who sent out replacement immediately. Beautiful product highly recommend
4.00
Good

Date of publication
08/05/2022
Date of order
08/05/2022
08/05/2022
Bought a small red rug but unfortunately I was told it was unavailable after I paid. However, I was notified the following day and received a refund immediately which was excellent. Shame the unavailability wasn’t flagged on the website when purchasing.
4.00
Good

Date of publication
26/04/2022
Date of order
26/04/2022
26/04/2022
No problems with Bricoflor but the flooring , six boxes , 600 X 300 boards, was delivered on a pallet. The driver left the pallet with me, so I had to dispose of it.
4.00
Good

Date of publication
04/03/2022
Date of order
04/03/2022
04/03/2022
Dealing with them has been straight forward. Issues have been dealt with without delay. Product has arrived within stated timescales as notified by them.
I liked that they were able to forecast production run when out of stock.
4.00
Good

Date of publication
22/02/2022
Date of order
22/02/2022
22/02/2022
4.00
Good

Date of publication
06/02/2022
Date of order
06/02/2022
06/02/2022
The wallpaper I ordered was just as described and I am very happy with it.

However, your communication with the Customer with regards to delivery status needs to be improved. I had heard nothing after 1.5 weeks and rang your Customer Services. The agent was very helpful and advised it was out for delivery that very day. I wasn't home so it went to my local Post Office. I know the wallpaper com
4.00
Good

Date of publication
03/02/2022
Date of order
13/12/2021
03/02/2022
lovely tiles, delivered early as well
4.00
Good

BRICOFLOR replies: 08/06/2022
Dear Valued Customer, Thank you very much for leaving a positive comment. We always try to give the customer the best possible service which includes great delivery times. We are delighted you had a good experience with us. Your BRICOLFOR Team

Date of publication
10/01/2022
Date of order
26/12/2021
10/01/2022
I had been looking for plain white adhesive vinyl tiles for ages and stumbled upon this company by accident. Wish I had found them ages ago! The delivery came in two parts and I had not been informed there was a backorder but who cares....I finally found what I wanted
4.00
Good

BRICOFLOR replies: 08/06/2022
Dear Valued Customer, Thank you very much for leaving a positive comment. We always try to give the customer the best possible service which includes great delivery times. We are delighted you had a good experience with us. Your BRICOLFOR Team

Date of publication
04/11/2021
Date of order
20/10/2021
04/11/2021
All good... from enquiry to delivery Thanks
4.00
Good

BRICOFLOR replies: 12/11/2021
Dear Customer, Thank you for shopping with BRICOFLOR UK. We really value your positive feedback and hope to do business with you again in the near future. Thank you again. Your BRICOFLOR Team

Date of publication
28/10/2021
Date of order
13/10/2021
28/10/2021
4.00
Good

BRICOFLOR replies: 12/11/2021
Dear Customer, Thank you for shopping with BRICOFLOR UK. We really value your positive feedback and hope to do business with you again in the near future. Thank you again. Your BRICOFLOR Team