You sold me a backpack that wasn't fit for purpose and on which the zips broke on first usage. When I returned it, you charged me an admin fee. So through no fault of my own, I have no backpack and I have lost money because it bought the product from you. What you should have done was given me a full refund and also compensation. I will never use you again and I will also advise my friend not

5 years after Brexit still can’t deliver to Northern Ireland - UK or special
EU zone within Ireland - sorry to say have tried to order from you on 5 occasions during that time online - which is accepted and paid it then without explanation cancelled then refunded

Take note of customer orders and send me correct sized requested and not the alternative!

Haven’t received my order yet after email on April 5th saying it would be delivered in1/2 days and I was charged on April 2nd

I’m still waiting for my order

WARNING Failed to deliver 5 parcels the company just recalled them. So far no refund, I am about £2000 out of pocket. They have apparently recalled them so they know and can see by the tracking they are in the way back but say they cannot refund.
The help people are totally disinterested and don’t even seem to try to grasp what the problem is. I have asked how to escalate complaint and again no h

Had to order 4 times before it went through due to multiple system failures. Having to enter security 5 times with flakey systems pisses me off. The user experience has seriously gone backwards in the past 2 years. I now think of you as real time wasters who don't care

The store had done nothing with my order till I tried to cancel it. They refuse because "they already sent it", but somehow the order status changed only after my request, and a tracking number was created after it too. Then again order progress stopped, and only my complain to Trusted (no respond yet) made the store do something with my order. As a result, the order was not delivered on time

Delivery to Northern Ireland is unavailable even though you can deliver to UK and Ireland. I would like to place an order but delivery has been refused. This is to do with administration rather than the products on sale.

I never received my gloves- over 2 weeks since complaining I still have not had my money returned- this is appalling service

Said parcel dispatched. / weeks later their carrier service had failed to deliver and allegedly returned to sender. On contacting Alpinetrek they gave no explanation at all for this. Seemed really disinterested in tesolving

Should have arrived last week stil not delivered

I purchased some boots from a co.uk website thinking it was shipped uk, it was not. Then o the site it said I think 4-6 days delivery. It was dispatched after 2 days then was told 4-6 days, the response time is slow ie. 4 days. The order was placed on the 10th of Jan....it is now the 24th and still not had them....have been contacting the delivery company due lack of communication from alpine and

I ordered a pair of trousers. Evri were the courier. They were initially 'out for delivery' then they were held up because they were 'too big to deliver'. I contacted Support and they requested Evri to return the goods to them stating that they would make the refund when they arrived back. After 17 days of waiting (more than a month since placing my order) I have not received by refund. Why m

Displaying items they don't have in stock then having to get a refund

Still awaiting refund.

We haven’t received our items.i had a bad feeling about this company i am handing over to my credit card dispute team.

Avoid at all costs
Posted a return waited over 3 weeks nothing provided there postage receipt & royal mail tracking stating delivered
Saying can't issue refund as no receipt for delivery even though tracking states delivered, absolute joke customer services

I placed order on 12 Dec 2023. So far, nothing received. Not even a notification. Is this a scam?

Already communicated on poor service by e mail, not specifically answered!

The item has not turned up
Would never use again

Communication appaling 4 days to reply.
Postage not a lot better, sorry youv’e lost my custom

Made an order for 1 pair of boots and 1 pair of socks 12 days ago, the courier hasnt received the parcel, I have had no response from their email contact, their phone contact hangs up on each try. I'm not able to cancel the order. Therefore I am down nearly £200 with nothing to show for it. Not great business in my opinion.

Send the discount vouchers that you blatantly advertise, on your website for signing up to your newsletter. Won't use again...

Absolutely useless. I placed an order on 27 November. 10 days later, I chased the company to ask where it was. It was then posted. 10 days later, I chased again to ask where it was. The company emailed me to say they had cancelled the order and would refund my money; they blamed delivery issues, but then the obvious thing to do would have been to email me and resend the package.

As far as I am

I’ve always been very happy with Alpinetrek but they now use Evri as carrier and they are hopeless. I had to wait 2 weeks for the package, as Evri couldn’t be bothered to bring it round. If you go to a professional carrier, I’ll be back.

Advise before cheque out if the i term is not in stock
Be clear you would have more returning customers

delivery is ridiculously long!!!!

Returned an item, fully tracked, yet Alpine trek are denying item received or refund despite tracking showing received. This isn’t the first time.
Reply: I HAVE submitted the tracking and I have submitted a photo of the postal receipt.

Unable to cancel my order even though after 2 working days it hasn’t even been processed or shipped.
I understand it’s a busy time of year, but to have nothing but lies and excuses then to have two employees hang up is a disgrace.
Will never be ordering from Alpine Trek and would recommend that no one else attempts to order.

I ordered this sleeping bag which was advertised at £231 at the time of ordering it. It said delivery would be 8 to 10 days. 10 days past and no sleeping bag. I contacted alpinetrek to be told due to low stock my order was cancelled and i would be refunded. I went straight back on the website the same day and it was still in stock..but now for an increased price! This is one customer who feels com

Ok

I ordered some blue goggles 27th November which took 13 days to arrive. When I opened the package you had sent the wrong item, you had sent yellow ones. I have tried 6 times to phone but my calls keep getting cut off. I have sent an email but have had no response that makes any sense. It is now too late for you to send me the correct goggles before Christmas as your postage takes too long so I hav

Selected, delivery time stated 6-9 working days, placed the order, then gets a message saying there are delays on shipping with no new delivery date. Feeling conned at the minute, hopefully I’ll get some feedback soon!!!

This has been by far and away the worst mail order experience I have ever had. Having ordered some walking shoes a message then appears saying the company is experiencing delays. If this was known in advance I would not have ordered!!
Upon contacting the company five times I have been told that they would look into what is happening and promised they would get back to me but they haven’t. Alpine T

I usually wear Size 6 trainers but these trainers were too tight and not comfortable for me, so I returned them after 2 days of my delivery, It’s been 15 days of returning my trainers but they said that they did not receive my return and did not refund my money. I am not happy with the service very poor customer service. Avoid.

I placed an order with AlpineTrek and received an order confirmation but they never took the payment. I emailed them a couple of days after the order was placed and asked where my order was. As I didn't receive a response and the payment hadnt gone through i purchased the items from another supplier. A few days after I received a response from Alpine Trek saying that they had finally processed